About ESI Taiwan

About ESI• Expert Systems IVR (Asia) Co., Ltd. (ESI) 是香港微軟的

Gold Communication Partner

• 我們在Skype for Business的業務上有相當完整的Total Solution，藉由此一經驗希望能推廣台灣地區的業務。除了周邊產品的提供和整合外，我們也可以在SFB的平台上做加值服務,例如:Contact Center, Voice logger, IVR….等等。

• ESI在亞太地區可提供區域性的支援，除了香港總部外，在上海﹑深圳﹑台北﹑台中及新加坡都有分支據點

The Best Unified Communication Partner of the Year 2012 The Best Unified Communication Partner of the Year 2013 The Best Social & Unified Communication Partner of the Year 2014 Enterprise Social Partner of the Year 2015

我們的專業服務

Telephony

System

Microsoft Lync

Solutions & Integrations

UC Solutions and

Hardware

IVVR & IVRS

Solutions & Hostings

Enterprises Solutions

SIP Based

Mobile Apps

Research and

DevelopmentVoIP

Gateway

Branch Office Community

Network

SoftwareBuildingBlocks

EngineeringConsultation

Trainings

Maintenances & System Analysis

Conferencing System &

Web Collaboration

合作夥伴

Business Model

Infrastructure

Vendors

Systems Integrators

TelecoNetworking

Customers

Complete Solutions Deliver to

Global Alliance

Global Customers

Networking with 40 Countries Partners to deliver global solutions and local services

Desktop Phones

Meeting Room Systems

Webcams

PABX

SpeakerphonesHeadsets

Gateways

Products Highlight

UniversalConnector

Video ConferencingEnd Points

PSTN

TelephoneOperators orPABX

VoiceGateway

Complete Skype for Business Cloud PABX Solution

Value Added Solutions

Voice Logger ReportingIVRS

PABX Integration Video Integration Devices Connection

Value added solution-- Call Centre

與 Skype for Business 跨媒體平台客服中心整合--EICC

• 當客戶透過 voice call, email, chat, SMS 或 social media傳遞訊息, EICC/ZCC 可接受多種媒體的觸發,並依照各服務專員的專業技能分配話務,可確保每個客服問題都能有效被處理。

• 在Skype for Business系統下,只要維護一個 telephony infrastructure 就能同時確保 voice 和contact center,是投資的最佳選擇。

• 可和多項微軟的應用程式整合,包含 Dynamics CRM 和 SharePoint

Showing incoming voice call, ongoing web chat and email conversation from EICC/ZCC Queues

Software-only agent and

supervisor desktop, administrator

console and SQL-based reporting

Contact Center on SfB--EICC 操作畫面

Contact Center on SfB--EICC 操作畫面

Value added solution-- Recording

• IP Call Recording and Monitoring

• Computer Recording and Monitoring

• Call Evaluation and Agent Coaching

• Programming interface for Developers

Recording on SfB -QMS• Enghouse Interactive Quality Management Suite

• Simple and intuitive interface to accelerate learning time

Call Recording Profile

Users

• Easy searching for calls

Call Recording Search

Value added solution-- PBX Integration

19

WIFI/3.5G

DMZ

Internet

PBX/IP PBXPSTN PSTN Gateway

SFB Servers Group

WACBack EndEdge

Reverse

Proxy

Front End

內部分機使用者

PBX Integration系統架構圖

Integration with PBX

• AudioCodes Gateway – Mediant 1000B Hybrid E-SBC and Media Gateway

21

AudioCodes Gateway

The AudioCodes Mediant 1000 Enterprise Session Border Controller (E-SBC) andMedia Gateway offers a complete connectivity solution for small-to-medium sizedenterprises.

The Mediant 1000 connects IP-PBXs to any SIP trunking service provider, scaling upto 150 concurrent SBC sessions. It offers superior performance in connecting any SIPto SIP environment, legacy TDM-based PBX systems to IP networks, and IP-PBXs tothe PSTN, supporting up to 192 voice channels in a modular 1U platform.

雲端使用者與PBX整合--CloudBond365

Up to 200 users

Integrated hardware appliance,

based on

Mediant 800B

Up to 500 users

Server-based appliance with

integrated

Software SBC

Up to 5,000 users

Server-based appliance with

integrated Software SBC

Skype Experience Center

歡迎蒞臨參觀體驗地址:新北市新莊區新北大道三段7號12樓之6電話:02-85228666 0921607750

我們可以為您展示:

1.Skype for Business 整合訊息的強大功能2.地面與雲端的混合環境(Cloud Hybrid Demo)3.AudioCodes Gateway ＆ IP Phone4.與交換機整合(Integration with PABX - Avaya NEC …)5.支援Skype for Business視訊會議產品6.支援Skype for Business的客服系統7.支援Skype for Business的錄音系統8.傳真伺服器整合9.周邊相關配件展示

Skype Experience Center