about deloitte 2010

At a GlanceFacts and figuresabout the global network

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Who we are and how we operate

The Deloitte Touche Tohmatsu Limited (DTTL) network of independent member firms operates under the Deloitte brand.

Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients across 150 locations around the world.

Deloitte is always one step ahead in investing in its people, in anticipating clients’ needs, and helping them reach their goals.

Our structure

Member firms are not subsidiaries or branch offices of DTTL and do not act as agents for DTTL or other member firms. Rather, they are locally formed entities with their own ownership structure independent of DTTL that have voluntarily become members of the Deloitte network with a primary purpose to coordinate their approach to client service, professional standards, shared values, methodologies, and systems of quality control and risk management.

DTTL has adopted certain policies and protocols to establish a consistently high level of quality, professional conduct, and service in all member firms. This structure confers significant strengths, combining high-quality standards and methodologies with a deep understanding of local markets and a sense of responsibility and initiative among professionals who have a direct stake in the integrity and growth of their respective practices.

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Our vision and values

Our vision is to be the Standard of Excellence, the first choice of the most sought-after clients and talent.

Deloitte professionals are unified by a collaborative culture that fosters our shared values:

We stand tall

IntegrityWe believe that nothing is more important than our reputation, and behaving with the highest levels of integrity is fundamental to who we are. We demonstrate a strong commitment to sustainable, responsible business practices.

Outstanding value to markets and clientsWe play a critical role in helping both the capital markets and our clients operate more effectively. We consider this role a privilege, and we know it requires constant vigilance and unrelenting commitment.

Commitment to each otherWe believe that our culture of borderless collegiality is a competitive advantage for us, and are committed to nurturing it and preserving it. We go to extraordinary lengths to support our people.

Strength from cultural diversityOur clients’ business challenges are complex and benefit from multidimensional thinking. We believe that working with people of different backgrounds, cultures, and thinking styles helps our people grow into better professionals and leaders.


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The Deloitte network is the leading global professional services provider, with deep, well-respected capabilities across a number of disciplines

Audit and Enterprise Risk Services (AERS)

Tax Consulting Financial Advisory Global Platforms*

Audit•AccountingAdvisory•AssuranceServices•FinancialStatementsAudit

•IntegratedServices

Enterprise Risk Services•BusinessRisk•InformationandTechnologyRisk

•BusinessTax•Customs&GlobalTrade•GlobalEmployerServices•IndirectTax•InternationalTax•LegalServices•Mergers&Acquisitions•PrivateCompanyServices•Research&DevelopmentandGovernmentIncentives

•TaxManagementConsulting

•TransferPricing

•HumanCapital•Strategy&Operations

•Technology

•CorporateFinanceAdvisory•Forensic&DisputeServices•M&ATransactionServices•ReorganizationServices•ValuationServices

•CFOPrograms•DeloitteAnalytics•Governance&RiskManagement

•Mergers&AcquisitionsServices

•SovereignFinancialInstitutions

•SustainabilityandClimateChange

We play big*InnovativegrowthopportunitiesformemberfirmsdrawonDeloitte’smultidisciplinarycapabilities.


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FY2010 aggregate member firm revenue by industry group (in billions of US$)

5.1

2.1

6.9

1.7

3.5

2.9

1.6

2.8

Consumer Business & Transportation

Energy & Resources

Financial Services

Life Sciences & Health Care

Manufacturing

Public Sector

Technology, Media, & Telecommunications

Other

Aggregate Deloitte member firm revenue for FY2010 was US$26.6 billion, reflecting strong performance in all major industry groups


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•24ofthetop28consumerproductscompanies•9ofthetop10retailcompanies•5ofthe6toptourism,hospitality,andleisurecompanies•Allofthetop4consumerservicecompanies•Allofthe46largestretail,wholesale,anddistributioncompanies•5ofthe6topairlines•5ofthe6topfreighttransportationandlogisticscompanies•Thetop4shippingcompanies

83% of Consumer Business and Transportation market

Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies*.*Basedon2009analysis

Consumer Business & Transportation


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67% of Energy and Resources market

•6ofthe8largestminingcompanies•17ofthetop25electricpowercompanies•63%ofthe60largestoil&gascompanies•43%ofthelargestnationaloilcompanies

Energy & Resources

Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.


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83% of Financial Services market

•55ofthetop63banking&securitiescompanies•18ofthetop20globalbanks•29ofthetop36insurancecompanies•19ofthetop20globalassetmanagementfirms•80%ofthelargestrealestatecompanies

Financial Services



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92% of Life Sciences and Health Care market

•The15largestpharmaceuticalmanufacturers•Allofthe10largestmedicalequipmentmanufacturers•8ofthe10largestbiotechnologycompanies,leadingpublicand

private health care services entities, and companies worldwide

Life Sciences & Healthcare



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80% of Manufacturing market

•11ofthe13largestaerospaceanddefensecompanies•29ofthe32globalautomotivecompanies•19ofthetop21industrialproductsandservicescompanies•25ofthe39largestprocessmanufacturersintheworld

Manufacturing



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92% of Technology, Media, and Telecommunications market

•21ofthe24largesttechnologycompanies•The7largestglobalmediacompanies•21ofthe22largesttelecommunicationscompanies

Technology, Media, & Telecommunications



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Deloitte member firms have established Public Sector practices in more than 50 capitals, serving the largest ministries and executive branch agencies

•19ofthe20membersoftheG20•9ofthetop10world’smostcompetitivenationsasranked

by World Economic Forum

Public Sector

95% of G20



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We are connected

Deloitte operates in more than 150 locations in three principal regions:Americas, Asia Pacific, and EMEA (Europe, Middle East, and Africa)

Americas: ArgentinaArubaBahamasBarbadosBermudaBoliviaBrazilBritishVirgin IslandsCanadaCaymanIslandsChileColombiaCostaRicaDominican RepublicEcuadorElSalvadorGuatemalaHondurasJamaicaMexico

Netherlands AntillesNicaraguaPanamaParaguayPeruTrinidad& Tobago Turks&CaicosUnitedStatesUruguayVenezuela

Asia Pacific: American SamoaAustraliaBruneiDarussalamChinaEastTimorFederated Statesof MicronesiaGuamHongKongIndiaIndonesiaJapanKoreaMacaoMalaysiaMarshall IslandsNewZealand

Northern Mariana IslandsPalauPapaNew GuineaPhilippinesSingaporeTaiwanThailandVietnam

EMEA: AlbaniaAlgeriaAngolaArmeniaAustriaAzerbaijanBahrainBelgiumBelorussiaBeninBosnia& HerzegovinaBotswanaBulgariaCameroonCapeVerdeChannelIslandsCongo BrazzavilleCroatiaCyprusCzechRepublic

Equatorial GuineaDenmarkEgyptEstoniaFinlandFranceGabonGeorgiaGermany GhanaGibraltarGreeceGreenlandHungaryIcelandIraqIrelandIsleofManIsraelItalyIvoryCoast

JordanKazakhstanKenyaKuwaitKyrgyzstanLatviaLebanonLesothoLibyaLithuaniaLuxembourgMacedoniaMaltaMauritaniaMauritiusMoldovaMoroccoMozambiqueNamibiaNetherlandsNigeria

Northern IrelandNorwayOmanPakistanPolandPortugalQatarRepublicof MontenegroRomaniaRussian FederationSanMarinoSãoToméand PríncipeSaudiArabiaSenegalSerbiaSlovakiaSloveniaSouthAfrica

SpainSwedenSwitzerlandSyriaTajikistanTanzaniaTunisiaTurkeyTurkmenistanUgandaUkraineUnitedArab EmiratesUnited KingdomUzbekistanVaticanStateYemenZambia

(Europe, Middle East, and Africa)


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We have got it covered

Regional talent distribution Americas: 72,858EMEA: 62,732AsiaPacific: 33,997Total 169,587

In areas around the globe, Deloitte member firms have formed key groups to enhance cooperation

– Americas– Caribbean and Bermuda– Central Europe– Commonwealth of Independent States (CIS)– Deloitte Société Européenne– East Africa– LATCO– Middle East – Southeast Asia– Southern Africa


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Global clients

We have several distinct global client portfolios:

Office of the CEO (OCEO)Deloitte’s most globally significant accounts, where our member firms are consistently the client’s first choice for services and the account generates a disproportionate share of fees, profitability, and brand equity

Deloitte 25 (D25)Companies with a large global footprint, significant professional services spend, and the potential to have a much larger relationship with Deloitte if supported with long-term, focused investment

We keep good company


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Deloitte 300 (D300)Globallysignificantclientsandemergingcompaniesthat will receive the focused attention and resources of the Deloitte organization, including hands-on support from industry leadership and their networks. We serve 9outof10ofourD300clients(excludingPublicSector) in more than one country; on average we provideservicestoeachoftheseclientsin17countries.

Member firm selected clients program Clients that are strategically important to a member firm, have international presence, and will consequently benefit from heightened awareness from the global network of member firms.

Middle market portfolioAglobalapproachsupportingmid-sizeandprivatecompany clients that contribute a significant percentage of aggregate member firm annual revenue and typically have annual revenues of US$50 million – US$1 billion. Deloitte is developing programs around four priority segments: • NextGen • Private/familybusinesses • Mid-sizeprivateequityfirms • Mid-capmultinationalcorporations

Global clients

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On average, Deloitte serves its largest global clients (D300) in 17 countries

Source: FY09 global sector analysis

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15

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Energy&

Resources

Life Sciences

& Healthcare

Tech,Media, &Telecom

ConsumerBusiness& Transp

Manu-facturing

FinancialServices

Number of countries served for global clients

15

20

17 1718

12

Average=17

Deloitte member firms generate 39% of their global client (D300) revenues from cross-border business

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40

60

80

100

TaxFinancialAdvisory

ConsultingAudit

Cross-border revenues HQ country revenues

60%

40%

71%

29%

48%

52%

52%

48%

Average=39%

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We are valued by clients and respected in the industry for our high-quality services and experience, globally recognized thought leadership, and commitment to innovation

Thought leadership—Insight and Value•Industry-leadingvoiceandpresenceworldwide,with

internationally recognized subject matter experts:– Deloitte LLP Center for the Edge–CenterforCross-BorderInvestment(CCBI)–Globaleminenceinmarketapproaches,

positioning, and analyses

•Strongmultimediaportfolioaddressingtop-of-mindissues and opportunities for clients and communities:– Deloitte Debates – Dbriefs webcasts– Deloitte Review – Podcast series–GlobalEconomicOutlookquarterlyreport

We are smart

Innovation in action•Advocacyofinternalpilotsandprograms

that drive innovation globally and in Deloitte member firms

•Commitmenttocontinuousinnovation and delivering cutting-edge services to the marketplace

•Expertiseinanalyticstohelpclientsleverage data insights across their organizations•Leadershipincriticalissues,includingglobal

risk, sustainability, and climate change


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We lead

•Acommitmenttocontinuouslearninganddevelopment and world-class learning resources and technologies to deliver on that promise

•Opportunitiestoworkoninternationalassignmentsand multicultural teams for some of the world’s leading organizations

•Adiversecultureinwhichtheadvancementofwomen to leadership positions is a top priority

•Aninclusivecultureinwhichpeopleareempoweredto make a contribution, realize their full potential, and support the success of the organization

•Thesupportandtoolstoownanddefineyour career path

Deloitte aims to be the employer of choice for talented people entering the workforce and for experienced professionals ready to take their careers to the next level

•Ahigh-performance,collaborativeenvironment,anda chance to work with exceptional people and great clients around the world

Deloitte is recognized globally as a top employer

• Ratedasatop10globalemployerbrand (Universum World’s Most Attractive Employers)

• Significantbreadthofemployee/recruitengagement – Over40,000hiresperyear – Over 1 million applications received each year – Over7millionvisitstothecareerwebsiteeachyear


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•Deloitte’scommitmenttothepublicinterestgoesback to the origins of our organization. Today the Deloitte Shared Values bind the people of Deloitte together across cultures, customs, and languages. AlongwiththeEthicalPrinciples,ofwhichoneis“responsibility to society,” these values define the way business is done in every member firm.

• Aspartoftheirlong-standingcommitmenttoresponsible business, DTTL and its member firms work withglobalorganizationsliketheUnitedNationsGlobalCompacttodesigncollaborativesolutionstothe large-scale challenges facing business and society.

• Globaloversightofthebroadcorporateresponsibilityagenda at DTTL and its member firms is vested in the GlobalCorporateResponsibilityCouncil.

• ThroughDeloitte21,Deloittememberfirmsareengaged in local, national, and global advocacy and action drive innovations in education and skills to help underserved young people succeed in the 21st-centuryeconomy.

• Deloittememberfirmsaretakingresponsibilityfortheir environmental footprint with a multitude of programs designed to motivate their people to lighten the impacts of their everyday actions at work.

Deloitte is committed to leadership in Corporate Responsibility

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“Deloitte,”“we,”“us,”and“our”refertooneormoreofDeloitteToucheTohmatsuLimited,aUKprivatecompanylimitedbyguarantee,anditsnetworkofmemberfirms,eachofwhichisalegallyseparateandindependententity.Pleaseseewww.deloitte.com/aboutforadetaileddescriptionofthelegalstructureofDeloitteToucheTohmatsuLimitedanditsmemberfirms. Deloitteprovidesaudit,tax,consulting,andfinancialadvisoryservicestopublicandprivateclientsspanningmultipleindustries.Withagloballyconnectednetworkofmemberfirmsinmorethan140countries,Deloittebringsworld-classcapabilitiesanddeeplocalexpertisetohelpclientssucceedwherevertheyoperate.Deloitte’sapproximately170,000professionalsarecommittedtobecomingthestandardofexcellence.

ThispublicationisforinternaldistributionanduseonlyamongpersonnelofDeloitteToucheTohmatsuLimited,itsmemberfirms,andtheirrelatedentities(collectively,the“DeloitteNetwork“).NoneoftheDeloitteNetworkshallberesponsibleforanylosswhatsoeversustainedbyanypersonwhoreliesonthispublication.

©2010DeloitteGlobalServicesLimited

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