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www.deepbluecommunications.com | 1-844-389-2718

About Deep BlueOver 14 years Engineering, Installing and Supporting Wi-Fi Networks across the United States, Canada, Mexico, and the Caribbean.

Helping deliver guest satisfaction to hospitality, retail, and entertainment markets across the country.

Deep Blue Communications headquarters, Latham, NY

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About Our Networks

Over 1,500 locationsOver 1200 hospitality locationsOver 130,000 guest rooms supportedOver 50 million network connections per year Over 17,000 support calls per month

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Titles and Awards

Ruckus Top Dog Authorized PartnerWyndham Worldwide Supplier of the Year 2014Inc. 5000 Fastest Growth 4 years runningAlbany Business Review Top 5 fastest growth 4 years running

Our Markets

HospitalityEntertainmentRetail

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Hospitality AccoladesWyndham Worldwide Preferred Vendor 2010Marriott Approved Vendor 2012Hyatt Approved Vendor 20152014 Wyndham Worldwide Supplier of the Year

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Pacific Hospitality

Meritage CollectionPrior to the Deep Blue solution for our guest WiFi network, we had one of the worst systems. Now we have the best Wi-Fi service to offer our guest. Ken Wright, Corporate IT Director

BalboaEstanciaPaseaBacaraMeritage

Mike BentleySales ManagerSandy ShackmanEVP of SalesSales Team 1-844-389-2718

Michael SturmRachel FeurerRebecca DouglasPaul RumoJody Graham

Site Survey & Heat MappingWhen designing a WiFi network, we conduct a site survey, generating a WiFi heat map of the current WiFi network to identify problem areas. We evaluate building layout and construction materials to anticipate any installation difficulties and avoid potential delays. These two methods allow us to determine optimal access point placement to ensure consistent coverage and minimize interference.EngineeringOur WiFi engineers design networks of all sizes and for many uses. Our hotel WiFi and retail WiFi networks range from the cost effective hi-speed LiteBlue WiFi solution for smaller hotelWiFi networks to large scale enterprise grade WiFi networks for high occupancy facilities. Often a property has existing mission critical software that must be integrated with its new WiFi network. Our staff developers can develop or integrate existing tools seamlessly. We install software solutions for conference management, PMS and billing integration, and social media authentication.ProposalOnce the first two steps of analysis and engineering are complete, we pull it all together into a detailed and concise Wi-Fi proposal.This proposal gives you insight into the value of Wi-Fi for your business and illustrates ways to monetize your network, optimize your business operations, respond to dynamic business and technology needs and elevate your users experience.We call this our MORE approach. Monetize, Optimize, Respond and Elevate.

Deep Blue CommunicationsPre-Sale Process

Consultation Phase The Deep Blue project team meets with the development team to understand the scope of the project and to determine how and where Deep Blue can add value. The project team includes a Certified Project Manager/Business Analyst, Senior Network Engineer, and Certified Cabling Professional.

Planning and Design Project team and development team evaluate network technology for brand requirements and best practices. Designs for network and cabling infrastructure are created, reviewed, and finalized. Providers for all services are identified and a detailed implementation plan is created.

Cabling Infrastructure Cabling professionals, certified on copper, coax, and fiber install the full low voltage scope or work with other cabling professionals to complete. Designs ensure cable is run to the correct places to support all current technologies and to lay the groundwork for future requirements.

Network ImplementationDeep Blue Network Engineers and Installation Techs configure and install all network hardware to fully meet brand standards. All systems are documented and tested. Network is reviewed with staff and training sessions are held.

Network Technology Onboarding Working as a team, Deep Blue Network Engineers collaborate with all 3rd party technology providers to ensure connectivity and onboard them to the network as required. This process ensures properties open on time, on budget, with all technologies working correctly on day one.

Handoff to SupportWhen all network technologies are integrated, the project is transitioned to Deep Blue 24 x 7 x 365 support. This includes a post-install training with onsite staff to review process, train on the mydeepblue portal and address any questions.

Deep Blue CommunicationsHospitality Construction Project Workflow

Our PartnersRuckusMerakiHPNomadixCiscoBrocadeZebra

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Deep Blue and NomadixBest in class GatewayReseller for over 12 yearsHighest guest satisfaction scores of all gateways

AG5900

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&1st SCG Partner in the USTop 20 Partner WorldwideTop Dog since 200812 Wise Certified Engineers

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Experts in the Complete Line of Ruckus ProductsThe industrys most scalable and versatile networking technology

R700 Access PointH500 Access PointSmartZone 100ZoneDirector 5000SCG 200

R600 Access Point

BeamFlex Technology

Saratoga Case Study - 2012

Ruckus SmartCell InsightsIdentify and Enforce Key Wi-Fi Metrics across all properties

Complete reporting and analytics engine purpose built for carrier grade and enterprise Wi-Fi InfrastructureStandardized Reports Traffic Reports Subscriber and Session Management Reports Operational Reports Inventory Reports Customized Reports

Ruckus SCG with Smart Cell Insights - 2014

Switching PartnersWe allow our customers to choose who they want to partner with, between Cisco, HP, and Brocade.Brocade has recently partnered with Ruckus and is making a big impact on the market.

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24x7 Help Desk Support

24x7x365 U.S. Based Help DeskDedicated tiers 1-4 support is available to guest and staff every hour of every day and staffed in Latham, NYBackup Call Center - CalltekDBCs currently answers over 95% of its total calls in the US, but should there be excessive call volume or an outage, we have a backup plan. Other languages such as French and Spanish are also available here.Customer Help Desk SoftwareStarting with an enterprise version of Kayako, we believe we now have the best software in the business, allowing support agents to quickly resolve issues and managers to spot trends.

Best Monitoring Tools in the Business

Real-Time SNMP Monitoring for every locationConsolidated USA maps show entire hotel brand on one screenView the network design, interface and device statusReal-time WAN Utilization PercentageReal-Time Authenticated UsersUp time and Latency histograms

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ProActive Support Team

Raise the standard even higher with Pro-Active user and staff support plan with a dedicated service representative, priority phone line, and device monitoring. Real-Time SNMP Monitoring on All Network Devices Advanced MyDeepBlue Dashboard Pro-Active escalation for devices that are flagged via monitoring toolsPro-Active escalation on all network issuesPro-Active quarterly network auditPriority customer support line for hotel to call and get quick answers and escalationDedicated customer service support representative assigned to account

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Guaranteed Bandwidth SLA Using Deep Blue On-Site GatewayUsing an onsite computer, DBC tests bandwidth hourly to ensure each guest has the bandwidth they need.

Hyatt Place, Saratoga, NYDownload Speed (mbps)

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Uptime using DBC SNMP MonitoringTickets to Login Ratio DBC Ticketing SystemGuest Satisfaction Survey Scores

Deep Blue has the tools to evaluate Wi-Fi performance, monitor and enforce standards across properties, worldwide.Uptime SNMP monitoringSupport ticket-to-login ratioGuest satisfaction scoresTicket trackingReal-time device statusRevenue ReportsProperty comparative meta analysis

Alternative InfrastructuresMeshDSLDOCSISGPON

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Mesh Case StudyBali Hai Wyndham

98 access points of which 97 are 7372s and 1 is a 7782 outdoor radio62 radios are roots, the other 35 are meshed or e-meshedAll meshing is on 40MHz 5GHz channels with SpeedFlex links of 75Mbps 200MbpsSM fiber backbone 257 Units20 Buildings plus all outdoor common areas

MESH

DSL Case StudyKa Eo Kai Wyndham Timeshare

KaEoKai has a total of 3 Ruckus APs for the reception area92 Zebra T500 radios92 UnitsDSL

DOCSIS Case Study Lake George RV Park

DOCSISC9 DOCSIS 3.0 Head-endOutdoor plant COAX used for both TV and DataOutdoor enclosures had Cable Modems plus POE Injectors

GPON Case Study Marriott AC Hotel Cincinnati

Partnered with VisiontechZhone GPON Infrastructure130 Guest Rooms47 Wireless Access Points installed in HallwaysNomadix Gateway and HP switch Infrastructure

GPON