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About Community Safety Glasgow

Reducing Offending and Antisocial Behaviour Supporting Victims of Gender Based ViolenceImproving Community Safety Reducing Environmental Incivility

Working in partnership for a safer Glasgow

Who are we?

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Community Safety Glasgow (CSG) enjoys a unique status in the UK in that it is a charity with two members, Glasgow City Council and The Scottish Police Authority.

We work in partnership with a broad range of other agencies and services including Glasgow City Council and all other organisations within the Glasgow council family, Scottish Fire and Rescue Service, NHS Greater Glasgow and Clyde, as well as a wide range of third sector organisations across the city.

Our partnership arrangement with Police Scotland ensures that our service delivery is driven by an intelligence-led approach, giving us the ability to deliver targeted services to the citizens of Glasgow and enabling us to measure the impact of our services.

The right service, in the right place, at the right time.

We have 4 strategic priorities which shape our service delivery and help us achieve our aim of creating a safer, cleaner, better Glasgow.

By working in genuine partnership on a wide range of crime prevention, antisocial behaviour and community safety issues, we can make a real difference to communities across Glasgow.

We also operate two trading subsidiaries. Community and Safety Services (CSS) was set up in 2009 to expand the delivery of security services beyond Glasgow City Council to include the private and voluntary sectors. The services offered include CCTV and Security Services, Lone Worker Technology, and consultancy and client management services.

Glasgow Security Services Community Interest Company (CIC) was formed to carry out Glasgow City Council/council family work outwith CSG’s charitable field, such as building security. CSG holds Approved Contractor Status with the Security Industry Authority (SIA) for Public Space CCTV, Keyholding and Security Guarding services.


Working in partnership

Community Safety Glasgow (CSG) works in partnership with a broad range of other agencies and services including Glasgow City Council and all the other Arm’s-length external organisations (ALEOs) in the council family, Scottish Fire and Rescue, Greater Glasgow Health Board and a wide range of third sector organisations in the city.

We also have a pivitol partnership arrangement with Police Scotland.

Police Scotland second a range of officers to fulfil different and important functions with CSG. This includes a Chief Inspector who fills the role of Head of Enforcement Services and an Inspector who manages the Partnership Intelligence Team. Various other seconded police officers carry out a range of essential functions within the organisation.

The support from Police Scotland enables CSG to provide an intelligence led approach to the delivery of our services to the Citizens of Glasgow. CSG staff also work with Police Scotland Area Commanders at Area Partnership level to ensure a joint problem solving approach in communities across the city.

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What do we do? - Our 4 Strategic Priorities

Working with Police Scotland, Glasgow City Council, and other key agencies to reduce crime and antisocial behaviour.

Improving Community

Safety

Reducing Offending and Antisocial

Behaviour across Glasgow

Working with Community Planning, communities and organisations in the third sector, Glasgow City Council and other key agencies to improve community safety.

Working with Glasgow City Council, Police Scotland, COPFS, Women’s Aid and the third sector, and the Scottish Government to support victims of gender based crime.

Reducing Environmental

Incivility

Supporting Victims of

Gender Based Violence

Working with GCC (LES), Glasgow City Council Corporate Communications and other key agencies to reduce environmental incivility as part of Clean Glasgow.

3

What services do we deliver?

Improving Community

Safety

• Alarm Receiving Centre• Partnership Intelligence Unit• Security Services• Glasgow Operations Centre• Public Space CCTV• Mobile CCTV• City Centre Services• Community Enforcement Officers• Community Facilities• Homeless Mediation

Reducing Offending and Antisocial

Behaviour across Glasgow

• Conflict Resolution/Community Relations• Early and Effective Intervention 8-16yr olds• ChoiceWorks Employability Prog 18-25yr olds• Hotspot Intervention Team• Restorative Justice• Hate Crime• Drug and Alcohol Misuse• Community Payback• Mediation Service• Recreate• Noise Service

Reducing Environmental

Incivility

• Neighbourhood Improvement and Enforcement Service• Neighbourhood Improvement Volunteers• Graffiti Removal• Community Enforcement Officers

Supporting Victims of

Gender Based Violence

• Advocacy Support Safety Information Services Together (ASSIST)• Trafficking Awareness Raising Alliance• Routes Out of Prostitution• Base 75 (Routes Out drop-in)• Violence Against Women Partnership

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5

How we use information?

Community Safety Glasgow collects a wide range of detailed information

on the issues affecting Glasgow’s communities.

The organisation has robust partnership arrangements (including

information sharing protocols) that enable the sharing of data between

the wider council family and partner agencies, including police, fire and

rescue, criminal justice partners and the voluntary sector. This data is

then interrogated and analysed by specialist staff with expertise in

research, analytics and performance. By harnessing and collating this

data the organisation is able to develop a comprehensive understanding

of community safety demands within Glasgow’s communities.

There are various types of analytical reports produced to support

CSG’s Priority Planning Process;

The Strategic Community Safety Index identifies vulnerable communities

across Glasgow with cross-cutting issues in terms of the CSG four priority

themes. Each month Operational Managers are supported with a variety

of tactical reports including a Ward Profile which is used in directing and

planning resources at problem issues. The organisation is also supported

by service and area-based Performance Reports, identifying areas for

development and enabling the effective distribution of resources.

At a case management level CSG also produces a range of client-led

information products which support vulnerable complainers.

The organisation also supports Police Scotland by providing thousands

of intelligence reports every year through our dedicated Partnership

Intelligence Unit. These reports are logged on the Police

Scotland intelligence database and assist our joint working approach

in tackling local issues.

The intelligence we provide also supports the police in tackling more

serious criminal activity like drug dealing, vehicle crime, domestic abuse

and human trafficking.

How we use technology

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Located in our Eastgate HQ, the Glasgow Operations Centre utilises the latest technology combined with visionary thinking to create a world class facility that will contribute significantly to the safety of the public and the management of traffic across the city.

It has integrated and co-located Glasgow City Council’s Traffic Control Centre with Community Safety Glasgow’s public space CCTV monitoring systems, providing Glasgow with a first-class public safety and information management facility.

The security of the city’s museums and art galleries and other council property is supported from the Glasgow Operations Centre.

Adjacent to the Centre, the Glasgow Emergency Control Room has also been developed to deal with major incidents in the city.

The Glasgow Operations Centre

Community Safety Glasgow operates a state of the art CAT II Alarm Receiving Centre located at Blochairn in Glasgow. The ARC delivers a range of services to a broad range of clients across the UK, including fire and intruder alarm management and lone worker personal protection technology.

The Alarm Receiving Centre

How do we work? - Priority Planning

Pri

orit

y P

lann

ing

Pro

cess

Ward profile This report looks at the current major issues impacting on CSG within each ward area. Wards are ranked under each strategic priority and provided with a detailed breakdown of the specific issues, statistics, trends and patterns that will assist operational decision making and planning of ward- based activities.

Ward activity report The ward activity report outlines the key activities taking place within each ward area. The report provides a comparison against other Glasgow wards allowing Operational Managers to review the distribution of activities and align services based on identified strategic and operational priorities.

Ward impact assessment The ward impact assessment is a collection of outcome indicators measured against a baseline and targets at ward level. The impact assessment contains a mixture of qualitative and quantitative indicators that measure the impact of CSG services within each ward area.

Analytical Products

PerformanceData

Community Information

PlanningAction

AnalysisImpact

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Community Safety Glasgow (CSG) accesses a range of information sources including the Police crime management system. CSG uses this information to create a range of intelligence products that inform its activity and shapes the organisation’s performance management framework, Priority Planning.

CSG has a rigorous performance management framework that reports monthly at both a Multi-Member Ward and city wide level.

What is Priority Planning? Priority Planning is a process to ensure that CSG responses are effectively targeted at areas of the highest need within Glasgow’s 21 ward areas.

These areas are identified through analysis of demand, activity and the impact aligned to CSGs four strategic priorities.

Operational Priority Planning Process Following a monthly Strategic Priority Planning Meeting, a member of the Senior Management Team chairs an Operational Priority Planning meeting. This is attended by CSG Operational Management with responsibility for service delivery.

The meeting is supported by operational documentation that provides the detail required to formulate and direct resources at the areas and issues identified.

Clean Ups

Legend

Graffiti (own observations)

Cigarette FPN

Litter FPN

Dog Fouling FPN

Ward Boundary

Park areas

NIV

How do we work? - Priority Planning

Activity Levels

Partick West

Neighbour Alcohol/Drugs Noise Violence Vandalism

48 50 51 55

19

3237

57

24

45

Glasgow Average

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

Anderston City

Govan

Southsid

e Central

Calton

Canal

Drumchap

el/Anniesla

nd

Maryhill/

Kelvin

Greater P

ollok

Hillhead

Garsca

dden/Scotst

ounhill

Craigto

n

Par�ck

West

East Centre

North East Lin

n

She�lesto

n

Langsi

de

Sprin

gburn

Baillie

ston

Polloksh

ields

Newlands/A

uldburn

Suppor�ng Vic�ms of GenderBased Violence

Reducing Offending and An�socialBehaviour

Reducing Environmental Incivility

Improving Community Safety

Monthly Activity Chart

8

What difference do we make? - Activity last year

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Improving Community Safety Reducing Environmental Incivility

17,162FPNs issued for cigarette litter

12,507Graffiti cleanups

carried out

89,780CEO patrol hours

4,120Recreate hours

3,243Individuals attending youth deployments

1,889FPNs issued

for dog fouling

1,416FPNs issued for littering

330Hot spot intervention

deployments

18,480CCTV incidents

25,919NIES volunteers

working on clean-ups

4,932Litter cleanups

carried out

60,188Volunteers

clean-up hours

126,980Meters of graffiti

removed

3,468Evidence packages

to Police

What difference do we make? - Activity last year

10

Reducing Offending and Antisocial Behaviour Supporting Victims of Gender Based Violence

*ASSIST and TARA provide services

across Scotland, in close co-operation

with partner agencies.

61*TARA referrals

5,469Calls for nuisance noise

81,288Hours of Community

Payback

2741 to 1 Mediation

interviews

955Clients awarded

certificates

256Successful

Interventions

240Intervention cases

702EEI cases

2,270Training places for Payback Clients

947CRU & Mediation

referrals

57Young people commencing ChoiceWorks programme

6,493*ASSIST referrals

2,099*Risk assessments

286Women attended

Routes Out drop in

513*Harm reduction

services

57*Women engaged through outreach

843*Victims to MARAC

for support

227Women supported

by Routes Out

What impact have we made with our partners?

Through the Multi-Agency-Tasking and Coordinating (MATAC) meetings, attended by ourselves, Police Scotland and the Scottish Fire and Rescue Service, Glasgow has seen a reduction in crime.

This meeting focuses on the most problematic areas of Glasgow and puts localised action plans in place to address specific issues within the area.

Community Safety Ward Managers and Police Scotland Area Commanders meet before and after the MATAC to ensure that the right resources are allocated to the right areas at the right time.

These actions are reviewed to ensure that the reduction in antisocial behaviour is maintained and the results are reported back to the MATAC group.

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ASB Incidents

0

20000

40000

60000

80000

100000

120000

49%

41%

38%

12%

ASB Crime

Violent Crime

Domestic AbuseIncidents

Annual Comparison 2004 vs 2015

2004/05 2014/15

Social Media

We will continue to use social media to facilitate dialogue with diverse communities across Glasgow by:

Ì Encouraging local people to directly influence service delivery at a local level and participate in activity to improve their own area.

Ì Sharing outcomes in local areas with communities city-wide.

Ì Promoting online citizen engagement surveys.

Ì Responding immediately to requests or questions and provide updates on progress.

Ì Raising awareness of specific services to enhance local peoples’ feelings of safety in their own area and in Glasgow as a whole.

Citizen Consultation and Engagement

Although there is an improvement in perceptions and feelings of safety within Glasgow, there is still an identifiable gap between communities’ perceived and actual safety, with many people over-estimating their risk of becoming a victim of crime.

To help address this, we need to gather evidence and gain an insight into the views of citizens, this will involve working with local people in every community to identify the issues that affect them most.

To achieve this we will:

Ì Devise a user friendly questionnaire for citizens.

Ì Complete this with 1,100 respondents each Quarter.

Ì Use the results to inform operational delivery.

Ì Implement targeted ways of increasing feelings of community safety.

How do we engage with citizens?

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10 key activities we will deliver in 2015

13


Consult Glaswegians using social media and face to face surveys to find out

their views on safety in their communities and incorporate

their views into our service delivery.

Deliver the key priorities of the Safe Work Stream for the City Centre Plan

for this year.

Deliver of a Business Continuity Site for the

Glasgow Operations Centre at Blochairn.

Establish a Homeless Mediation Service

for Glasgow.

Deliver a range of security and CCTV projects

for the council family including installing five

hundred new public space CCTV cameras across

the City.

10 key activities we will deliver in 2015

14


Implement hand held PDAs for Community Enforcement Officers

which will improve the processes that underpin the issuing of FPNs for both staff and citizens.

Develop a day time noise service for residents

across the city.

Establish a CSG Enterprise Centre for offenders and ex-offenders and

introduce an Enterprise Programme for volunteers.

Service redesign to address changes in engagement

patterns of women involved in prostitution.

Develop our Click & Connect learning

centres making them more accessible, offering more online support services

for communities across Glasgow.

Community Safety Glasgow www.communitysafetyglasgow.orgCommSafetyGlasgow @CommSafetyGlasg

Eastgate, 727 London Road, Glasgow G40 3AQ. Tel: 0141 276 7400 Email: [email protected]

Community Safety Glasgow is a limited company incorporated in Scotland (No. 130604) and a registered charity (SCO17889). Managing Director: Phil Walker,

Community Safety Glasgow is an equal opportunities employer.


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