ABILITY TESTS

Arithmetic This Arithmetic test assesses the test taker's ability to manage basic mathematical calculations and equations. It also measures the ability of the test-taker to perform mathematical calculations rapidly with accuracy. The topics covered include addition, subtraction, multiplication, and division. = Test includes The test includes 40 multiple-choice questions that consist of doing a mathematical calculation and selecting the best answer. Example: 456+156 a. 502 b. 712 c. 552 d. 612 Speed and accuracy are important in this test so it is important to work quickly and accurately. Before starting the test, the test administrator will walk through one example of a test item and provide the candidate with directions on utilizing the online system to complete the test. Tests are scored based on the number of items that are answered correctly. No points are deducted for questions answered incorrectly. Test time 6 minutes

Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

• That Quiz • Khan Academy • HomeSchoolMath • Super Teacher Worksheets • Office Skills Test - Practice Test • Lizard Point math practice • Pearson Adult Learning Centre - course mazes

ABILITY TESTS

Call-Centre customer service simulation This test measures the candidate's ability to provide call-centre customer service as defined by the following KSA: • Demonstrated ability to be focused on customer service by: using the computer to navigate and

technology to solve problems; enter information accurately and without errors; and performing multiple activities at the same time

Test includes

This is a web-based simulation test where the candidate plays the part of a call-centre customer service agent. The test consists of the following: • Introduction • Training • Three (3) scored phone calls that simulate client calls to the customer service centre

Before the test begins, candidates are provided with standard instructions on completing the test. It is important to work both quickly and accurately when completing this test. Test time Approximately 45 minutes

ABILITY TESTS

Coding This test assesses the skill level of the test taker in accessing information using charts, interpreting data, and assigning codes. Such work scenarios as catalog documentation, telephone directories, and time zones are utilized. Test includes The test includes 40 multiple-choice questions that consist of reviewing various charts and answering questions based on what the charts display. Candidates are required to select the best choice. Example: According to the chart, what department does Sally Reilly work in? NAME DEPARTMENT EXTENSION Josh Diaz Customer Service 1 215 Korey Cruz Accounting 3 356 Sarah McNary Marketing 4 555 Johnny Chaplin Development 1 456 Sally Reilly Customer Service 2 865 Kelly Morris Accounting 2 778 Jesse Gillian Marketing 2 586 A. Customer Service B. Development C. Marketing D. Accounting

Speed and accuracy are important in this test so it is important to work quickly and accurately. Before starting the test, the test administrator will walk through one example of a test item and provide the candidate with directions on utilizing the online system to complete the test. Tests are scored based on the number of items that are answered correctly. Test time 12 minutes

Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

• Office Skills Test sample questions

ABILITY TESTS

Matching - Alphanumeric This test aims to assess the test taker's visual accuracy in determining whether a set of letter/numerical combinations, some including symbols, are the same or different. The test displays the ability of the test taker to acknowledge subtle differences between data, whether from error or purposefully made.

Test includes

The test includes multiple choice questions that consist of 60 pairs of numbers and/or letter combinations which are either the same or different. Candidates read the pairs and indicate whether they are the same or different.

Example:

OO8CK | 008CK

a. Same

b. Different

Both speed and accuracy are important in this test. Before starting the test, the test administrator will provide the candidate with directions on using the online system to complete the test. Tests are scored based on the number of items that are answered correctly.

Test time

3 minutes 30 Seconds

Test preparation resources

In order to help you prepare for this test, the following resource has been provided:

• Thomas International GIA Tests (Test Two: Perceptual Speed)

ABILITY TESTS

Office Grammar and Spelling The Office Grammar and Spelling test measures the test taker's knowledge of spelling, sentence structure, punctuation, and word usage. Test includes The test includes 40 multiple-choice questions that consist of reviewing a sentence and then determining the correct choice. Candidates are required to select the best choice. Example: Which of the following is spelled incorrectly? A. Oxygen B. Massage C. Permanent D. Medicin Speed and accuracy are important in this test so it is important to work quickly and accurately. Before starting the test, the test administrator will provide the candidate with directions on utilizing the online system to complete the test. Tests are automatically scored based on the number of items that are answered correctly. Test time 12 minutes

Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

The Blue Book of Grammar and Punctuation Some of the relevant tools on this website include:

• Punctuation Rules and Capitalization rules: quizzes and interactive tests • Grammar Rules: quizzes and interactive tests

Grammar Monster Grammar Monster provides free grammar lessons and practice tests.

Learn English Some of the relevant tools on this website include:

• Grammar tests • Placement tests to assess your grammar level: beginner, intermediate and advanced

ABILITY TESTS

Office Math Skills This test is a multiple-choice test that measures the test taker's ability to complete basic arithmetic and business word problems. Test includes The test includes 34 multiple-choice questions that consist of doing a mathematical calculation and selecting the best answer. Example: $520.61/5 e. $120.61 f. $104.12 g. $220.12 h. $100.61 Speed and accuracy are important in this test so it is important to work quickly and accurately. Before starting the test, the test administrator will provide the candidate with directions on utilizing the online system to complete the test. Tests are automatically scored on the number of items that are answered correctly. Test time 16 minutes

Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

• That Quiz • Khan Academy • HomeSchoolMath • Super Teacher Worksheets • Office Skills Test - Practice Test • Lizard Point math practice • Pearson Adult Learning Centre - course mazes

ABILITY TESTS

Reading Comprehension This test examines the test taker's ability to draw important information from written material. Test takers are asked to read each text passage carefully and then answer questions based on what they have read. Test includes The test includes 28 multiple-choice questions that consist of reviewing a sentence and then determining the correct choice. Speed and accuracy are important in this test so it is key to work quickly and accurately. Before starting the test, the test administrator will walk through one example of a test item and provide the candidate with directions on utilizing the online system to complete the test. Tests are scored based on the number of items that are answered correctly. Test time 20 minutes

Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

• FCAT practice tests • ReadTheory • Online practice reading tests • Super Teacher Worksheets • abcteach®

ABILITY TESTS

Watson Glaser critical thinking appraisal This test measures abilities related to critical thinking. Aspects of critical thinking include: • Ability to define a problem • Ability to select pertinent information for the solution of a problem • Ability to recognize stated and unstated assumptions • Ability to formulate and select relevant and promising hypotheses • Ability to draw valid conclusions and judge the validity of inferences

Test includes This test consists of 80 questions and includes exercises with problems, statements, arguments, and interpretations of data similar to those encountered on a daily basis at work, in classrooms, in the media, etc. Candidates read information that is provided and then decide what they think is the best answer to each question. Before the test begins, candidates are provided with standard instructions on completing the test. The test document also provides detailed instructions on completing the test. Test is scored on the basis of the number of items that are correctly answered. Test time 60 minutes

Test preparation resources

In order to help you prepare for this test, a series of useful resources has been provided:

• Hogan Lovells Critical Thinking Test • Watson-Glaser Critical Thinking Appraisal - UK Edition: Practice Test