Abigail ColeWinchester, CA 307.920.0014 ahcole1607@outlook.com

Financial Services – HR Specialist Award-winning customer service and human resource trained professional with eight years in the retail

and banking industries and three years of management experience. My goal is to find a company that is as passionate about long term potential with their employees as

their product.

Skills Creative Team Leadership Employee Relations Authority Customer Service Learning and development / training

Goal Driven Selective interest in recruiting,

retention strategies, engagement, leadership development, and diversity inclusion

Public relations – customer relations

Professional ExperienceWELLS FARGO – Golden, CO, Poulsbo, WA, Hemet, CA National bank producing investing and deposit growthTitles Held: Teller, Lead Teller, CSSR and Personal Banker, Service Manager II, Wire Transfer Specialist November 2010 to present

As a Service Manager, worked diligently on team member retention strategies, regulatory processing, hiring, onboarding, learning development, and training.

Coached direct reports to promote sense of engagement and personal growth within company. Aligned focus with management team to meet the overall desire for prolonged retention of talent that was acquired.

Continuously worked with recruiters to maintain adequate staffing and work through talent management initiatives.

Drive branch progression to align with overall goals of the footprint. Strategic planning quarterly and annually with management team. Continuously worked to maintain top customer experience possible

Selected Accomplishments: Promoted after two quarters from Teller to CSSR Promoted after one quarter in CO to Personal Banker Top 2 producing CSSR in Foothills District, Q3 & 4 2013 Top teller line for Customer Experience in Foothills District 3rd Quarter 2014 Top teller line for Customer experience in Foothills District 1st Quarter 2015

Lerner New York and Company – Lakewood, COMultimillion-dollar Company selling apparel and accessories for womenAssistant Store Manager, 6/2007 to 12/2009

Managed the day to day operations of the store including opening and closing procedures, prepared bank deposits, and worked with district managers on meeting sales metrics.

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Trained staff in transaction processing. Excelled in meeting sales metrics for selling credit to customers.

Selected Accomplishments: Youngest manager at the Lakewood Belmar store 2008 Top credit performer

TechnologySoftware: Adobe, MS Office (Word, Access, Excel, PowerPoint, management), CARCO,

PeopleSoft, HRIS

EducationUNIVERSITY OF SCRANTON – SCRANTON, PAMasters of Science in Human Resources, Graduate with Honors 03/2015, 3.84 GPA Major: Human Resources Excelled in learning and development courses, recruiting, and diversity

UNIVERSITY OF WASHINGTON – SEATTLE AND TACOMA, WABachelor of Arts in Psychology, 08/2012 Major: Psychology l Minor: Human Development

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