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Abacus Electronic Miscellaneous Document (EMD)

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IATA Mandate

EMD will replace all such miscellaneous documents and facilitate ancillary and service fulfillment in all distribution channels

IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013

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Definition of Terms

Air Extras – this is the Abacus brand name for ancillary services

Ancillary Services – also known as optional services, provide airlines with a new source of revenue

EMD – Electronic Miscellaneous Document An EMD is an electronic record issued for refundable value or the collection of miscellaneous charges which are either related to a specific flight (e.g. pre-paid baggage, in-flight service), or stand alone (e.g. deposits, fees).

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Types of EMD

EMD-A – Electronic Miscellaneous Document associated to a ticket. Each coupon of the EMD-A is associated to a flight coupon, therefore an electronic ticket is required whenever this is issued.

E.g. pre-paid baggage, in-flight services

EMD-S – Standalone Electronic Miscellaneous Document, not associated to a ticket E.g.Penalties and refundable balances (ticket amendment fees) Group deposits Stopover fees, name change fees

Always check with airline for more details

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Features & Benefits

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Benefits from EMD (EMD)

Industry mandate

Flexibility

Cost reduction

Competitive parity

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Miscellaneous Functions

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Air Extra Fulfillment Associate Profile* WAEP table

Format WAEP*<2 letter carrier code>

Entry WAEP*EY

Determine if the carrier supports EMD Control the EMD options

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Enhancement Overview - Validating Carrier Table

Denotes and control if the BSP supports EMD

New “D” indicator Denotes and control if the carrier supports EMD

Format W/BSP<2 letter country code>*

Entry W/BSPSG*

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EMD-S MASK

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EMD-S MASK

Step 1 Retrieve the PNR

PNR does not need to be ticketed and active segment

is not required

PNR does not need to be ticketed and active segment

is not required

Create manual AE item

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EMD-S MASK

Entry AE¥EMD

Step 2 Fill-up the EMD-S mask

Follow airline

guideline when

filling-up the mask

Follow airline

guideline when

filling-up the mask

Another option is if you have a name and itinerary field

Another option is if you have a name and itinerary field

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Step 3 End the PNR

END PNR

AE is storedAE is stored

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Display EMD mask options

Entry Description AE¥EMD To display EMD mask

AE¥EMD¥N1.1 To display EMD mask with name select

AE¥EMD¥T2

To display EMD mask to be associated with ticket number from * T

AE¥EMD¥N2.1¥T3 To display EMD mask with name select and associated with ticket number

AE¥EMD¥* To redisplay EMD mask

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Mask 1

Put Y if tax exemptPut X on NEXT if you need more tax boxesPut X on QUIT to disregard the transactionPress ENTER key when done

Auto populatedAuto populated

Response upon ENTER

Response upon ENTER

Optional if

with

PNROptio

nal if with

PNR

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Mask 2

Only 15 tax boxes can be used4 on mask 1 – 11 on mask 2

Only 15 tax boxes can be used4 on mask 1 – 11 on mask 2

End PNREnd PNR

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Reason for Issuance Code (RFIC) An EMD is based on the notion of Reason For Issuance, which qualifies the group of services it belongs to. All services contained in one EMD document always belong to the same Reason For Issuance. •A single character code, varying by document type which defines the Reason For Issuance.

RFIC

Verify with airline on applicable

RFIC

Verify with airline on applicable

RFIC

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Airline need to verify if payment is credited to their

account before updating EMD status to USED and therefore

utilized already

Airline need to verify if payment is credited to their

account before updating EMD status to USED and therefore

utilized already

EMD status - OPENEMD status - OPEN

EMD status - USEDEMD status - USED

RFISC

Reason for Issuance Sub-code (RFISC) •Defined by either IATA or airlines on own usage. •Each Sub Code is uniquely distinguished based on identifiers assigned to each service. These identifiers are known as the service’s Attributes.

Verify with airline on applicable

RFISC

Verify with airline on applicable

RFISC

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RFIC / RFISCCX supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):

Associate with ticketAssociate with ticket

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RFIC / RFISCSQ/MI supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):

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Display Air Extra item

Air Extra Status - HD

Airline’s system will return with

HD Status

Airline’s system will return with

HD Status

Entry *AE

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EMD TYPE DESCRIPTION

FULFILLMENT TYPE

1 Requires fulfillment via EMD-S (S=Stand Alone) EMD-S

3Requires fulfillment via EMD-S referencing an ETKT EMD-S

Entry *AES

Travel Dates: Service Date shown in the EMD-S mask  Date of purchase is Tulsa

time (NOT local time)Date of purchase is Tulsa

time (NOT local time)

Display Air Extra secondary display

Check airline guideline if Refundable

Check airline guideline if Refundable

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Entry *AE*AES

Combined Primary and Secondary AE display

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Status Codes

HNHolding Need (applicable for EMD-A booking)

HK Holding confirmed; no EMD requiredHD Holding confirmed; EMD requiredHI Holding confirmed; EMD issued (EMD can

only be issued if the ticket is issued)

Upon AE BookingHN

A/L ResponseHK / HD

Upon EMD IssuanceHI

Air Extra Status Codes

Upon EMD Void or Refund

HD

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Steps in Selling and Fulfilling Air Extras ( EMD - A )

Create a PNR

Sell Anciliary item – AE#1A1

Price Anciliary item – WPAE or WP*AE

Issue AE – W#EMD*AE1#DPE#FCASH

Issue ETKT– W#T#AAY#FCASH#KP9

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FINNAIR (AY) – Booking Process

Create a PNR

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FINNAIR (AY) – Booking ProcessPrice the PNR - WP

A trailer message will be displayed if AE item is applicable for the itinerary

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FINNAIR (AY) – Booking ProcessDisplay Air Extras Fees – WP*AE

Currently, AY is only selling pre-paid baggage ancillary service

Non-refundable

Service number

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Pricing Request ResponseWP*AE-BGWP*AE-BG/ML/IE

Subsequent request immediately following a standard WP. New Air Extras display for the specified service(s) in the input entry followed by a trailer message if additional fees for other service types are available.

WPNC¥AEWPNCS¥AE

Air Extras for Bargain Finder entry. Fare calculation details followed by a trailer message if optional services exist. See Display Only Fees below

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FINNAIR (AY) – Booking ProcessDisplay all applicable fares and types of Air Extras offered, for a single passenger type - WPAE

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FormatAE ¥<number_of_services> A<service select>¥N<name item>

Entry AE¥1A1¥N1,2

FINNAIR (AY) – Booking ProcessSell an Air Extra

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Display Ticketing Info

Entry *AETKT

Multiple CouponMultiple Coupon

This entry is applicable only if there are multiple coupons involved as in the case of connecting flights.

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Description Format Entry

Sell one AE for a specific service number, with name select

AE‡<number of services>A<service number> ‡<item number>

AE¥1A1¥N1.1

Sell one AE for a specific service number, with multiple name select

AE‡<number of services>A<service number> ‡<name item number>,<name item number

AE¥1A1¥N1.1,2.1

Sell two AE for a specific service number for all names in PNR

AE‡<number of services>A<service number>

AE¥2A1 (Note - No name select means 2 items for each name)

Sell two AE for multiple service numbers with name select

AE‡<number of services>A<service number> ‡<name item number>

AE¥2A1,4¥N1.1

Other Sell Options

Note:-Entry can contain up to 20 individual service numbers and/or ranges Example

• 1,4-6• 1,3,5,7• 1-2,8-10

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FINNAIR (AY) – Booking ProcessEnter SSR message - PDBG

Format3PDBGA-<NAME ITEM> or3PDBG<seg number>-<NAME ITEM>

Entry 3PDBGA-1 or 3PDBG1-1

End the PNREnd the PNR

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FINNAIR (AY) – Booking ProcessAir Extra Status - HD

Airline’s system will return with

HD Status

Airline’s system will return with

HD Status

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Status CodesHN Holding NeedHK Holding confirmed; no EMD requiredHD Holding confirmed; EMD requiredHI Holding confirmed; EMD issued (EMD

can only be issued if the ticket is issued)

Upon AE BookingHN

A/L ResponseHK / HD

Upon EMD IssuanceHI

Air Extra Status Codes

Upon EMD Void or Refund

HD

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Air Extras Booking & Cancelling

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Cancel Ancillary Item

Other Cancel optionsEntry Description

AE¥X1,3 Cancel ancillary item 1 and 3AE¥XALL Cancel all ancillary items in PNR

AE¥XALL¥S2Cancel all ancillary items associated with segment 2

Format AE¥X<ancillary item number>

Entry AE¥X1

AE cannot be modified, must

be cancelled

AE cannot be modified, must

be cancelled

System allows AE cancelation even after EMD issuance. EMD status remains.

Canceling

itinerary will not cancel

AE

Canceling

itinerary will not cancel

AE

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EMD-S Fulfillment

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EMD ISSUANCE

Designate printers

AE items must be purchased by Date/Time (TUL)

Issue electronic ticket if required by airline (Optional)

AE status must be HD

Carrier must be set as ACTIVE participant in WAEP

Basic requirements

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Issuing EMDStep 1: Issue ETKT Alert Message – AE items exist

This step is mandatory for

EMD-A and EMD-S where eticket is

required

This step is mandatory for

EMD-A and EMD-S where eticket is

required

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Issuing EMD

Step 2 Display AE items from retrieved PNR

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Issuing EMD

FormatW¥EMD*AE<service number>¥DPE¥F<form of payment>

Entry W¥EMD*AE1¥FCASH¥ACX¥DPE• FOP must be present

in the W#EMD entry or in PNR 5 field

• Two FOPs will not be allowed for EMD issuance

• The F*Z<credit card approval code> is allowed

• DPE Is recommended

Step 2 Issue EMD

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Other EMD Fulfillment Options

Entry Description

W¥EMD*AE3 Single AE

W¥EMD*AE1-4 Range of AE items

W¥EMD*AE1/3/5 Multiple individual AE items

W¥EMD*AE1-3/5 Range and individual items

W¥EMD*AE1/3-5/7 Range and multiple individual AE items

If a selected AE item does not exist, system will return the following error:CHECK AE ITEM

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Display Air Extra item

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Post Issuance

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Accounting Line

Ticketing Field

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EMD-S Record Display (Stat: USED)

USED – Consumed at Issuance is indicated as “Y”

Referenced ETKT number is updated in EMD display and in ticket database

Format WEMD*<item number> WEMD*T<EMD number>

Entry WEMD*3 WEMD*T1601810830262

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EMD-S Record Display(Stat: OPEN)

Airline need to verify if payment is credited to their

account before updating EMD status to USED

Airline need to verify if payment is credited to their

account before updating EMD status to USED

Consumed at Issuance - N

Consumed at Issuance - N

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Display AE History

Entry *HAE

UAX – Update Air ExtraXAX – Cancel Air Extra

APPINDFee application per travel  1 = Per one way  2 = Per round trip  3 = Per item  4 = Per travel  5 = Per ticket

RFIC - IATA reason for issuance codeD Financial Impact (As per airline

guideline)

SJCSegment/Journey/Coupon indicator

 P = portion (can apply to multiple segments

 S = segment (applies to single segment)  

Vendor MASK (mask was used)

RFISC RFI Sub Code

 997 = Deposits/Down Payment98F = Ticket Penalty Fee

 98J = Misellaneous Charges996 = Refundable Balance

EMD Type 3 Requires fulfillment via EMD-S

referencing an ETKT

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EMD Audit Trail

Entry DQB*EMD

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EMD Audit Trail Display Options

Description Format EntryBasic Display – Displays for the current date or the most recent report’s date

DQB*EMD DQB*EMD

Specify Date - Displays all BSP EMDs issued on June 10

DQB*EMD/D<DDMMM> DQB*EMD/D10JUN

Specify date range - Displays all BSP EMDs issued between June 1 and June 30

DQB*EMD/D<DDMMM>-<DDMMM>

DQB*EMD/D01JUN-30JUN

Specify carrier - Displays for today’s date (or most recent date) all BSP EMDs validated on CX.

DQB*EMD/A<Carrier Code> DQB*EMD/ACX

Specify date and carrier - Displays all BSP EMDs validated on SQ issued on July 2.

DQB*EMD/D<DDMMM>/A<Carrier Code>

DQB*EMD/D02JUL/ASDQB*EMD/ASQ/D2JUL

Specify date range and carrier - Displays all BSP EMDs validated on MI issued between July 15 and August 10

DQB*EMD/D<DDMMM>-<DDMMM>>/A<Carrier Code>

DQB*EMD/D15JUL-10AUG/AMIDQB*EMD/AMI/D15JUL-10AUGDQB of Eticket is separate from

EMD

DQB of Eticket is separate from

EMD

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Void EMD-SFormat WV<EMD item number>

Entry WV2 (enter twice)

System voids for EMD is the same as today for ticket system voids

Only Same day voiding is allowed

Only Same day voiding is allowed

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Void EMD-S

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EMD – Plain Paper DocumentsEMD Agent Coupon

Regeneration of Agent Coupon is

currently not supported

Regeneration of Agent Coupon is

currently not supported

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EMD PIR

Regeneration is from DWLIST

Entry: DP9/3/Item number

Regeneration is from DWLIST

Entry: DP9/3/Item number

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VirtuallyThere - EMD Embedded email

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VirtuallyThere - EMD VT website

Click hereClick here

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VirtuallyThere - EMD VT website

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Question?

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Thank You

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