a wearables story mobile dev and test 2016
TRANSCRIPT
A Wearables StoryTesting the Human
ExperienceA Marathon, a Chip, and a Watch
About Us
Gerie [email protected]
Test Architect, EversouceSpeaker and Writer on
Testing topicsExperienced Tester, Test
Lead, & Test ArchitectMarathon Runner &
Running Coach
Peter [email protected]
Evangelist, DynatraceInternational speaker on
technology topicsTechnology Evangelist and
Writer, Product Manager, University Professor
Fitness Technology Geek
AgendaWhat are Wearables?
Examples of WearablesA Wearables StoryThe Human Experience
What is Testing the Human Experience?Why is it so important?How do we test it?
PersonasUser Value StoriesDiscussion and conclusions
What ARE Wearabes?
Wearables Defined
Electronics that can be worn on the body, either as an accessory or as part of material used in clothing.
One of the major features of wearable technology is its ability to connect to the Internet, enabling data to be exchanged between a network and the device.
Body Computers performing the same computing tasks and handheld and laptop computers
Often include monitoring and tracking functionality
Examples of WearablesGoogle GlassSmartwatchesBluetooth Headsets (CommBadge)Sensor-Rich Fabric (HeapSylon) Baby monitors on a band (Sproutling)Health and fitness (Fitbit, iFit, Garmin, Microsoft Band)Pet health and fitness (Whistle)Hearables (Intel’s BioSport)
A Wearables story
The Start
The Early Miles
The Middle Miles
Heartbreak Hill
“Left on Boylston”
The Finish Line
What Do All Wearables Have In Common?A purpose or functionCoupled with human interaction thatProvides value and achieves goals
The human experience
THE HUMAN EXPERIENCEthe human interaction
andand how the value is provided
What is Human Experience Testing?Isn’t testing the human experience actually usability testing?
Testing the human experience differs in ScopeDepthApproach
What is Human Experience Testing?Testing in the “real world” of the user;
When and where the device will be used;
How the user and the device will function together.
What does testing the Human Experience involve?Emotional, physical and sensory reactions
Biases and our mindsets
Social expectations and interactions
Why is Human Experience testing so important?The closer the device becomes to the human, the more important “Human” Testing becomes.
When a networked device is physically attached to us and works with us and through us, the more important the results of the interaction or collaboration becomes to us emotionally and physically
How do we test the Human Experience?We Test Types of Human Interaction
PhysicalSensoryOrientationGeographicalContextValues
How do we test the Human Experience?
SensoryTouch, sight, sound, smell, taste, sweat
How do we test the Human Experience?
OrientationHuman Movement
How do we test the Human Experience?
GeographicalLand, water, hills
How do we test the Human Experience?
ContextTime of dayWeather
How do we test the Human Experience?
ValuesEmotionsMindsetsBiases
Human Experience Test Planning
Human Experience Test Planning
Create Personas
Write User Value Stories
Develop Test ScenariosBased on Personas and User Value Stories
Develop Test ApproachUse the Real World as Your User Interface
Jonathan Kohl
Personas
Human Experience Test Planning To test the Human Interaction
Create Personas to understand the humans who will be using the device
What is a Persona?An archetypal user who represent the needs and motivations of
user groups
Personas represent the motivations, values, expectations and goals for their interaction with the wearable
There are usually multiple personas associated with a given wearable
Although they are fictional, they represent real users and require research for development
Benefits of Using Personas
Provides a focus on the personal and contextual requirements, goals and concerns
Focuses testing on the most important goals of the representative users
Provides User Experience direction in exploratory testing.
What is included in a Persona?A NameFamily BackgroundEducationOccupation, Socio-economic statusPhysical Size and ConditionGenderHopes and DesiresPoint of ViewSocial AffiliationsValuesExpectations
Let’s Develop Gerie’s PersonaDistance RunnerCourse (roads or trails)Conscious about healthLikely lifetime sportImpervious to weatherAge 30+Member of the Running CommunityGroup trainingIndividual achievementSource of fulfillment“In It To Win It”
Gerie’s PersonaGerie is a middle aged woman who fancies herself as “aging well”. She boasts of maintaining the same weight as she was in high school. She was raised in a middle class household and was not into sports when she was growing up. She is college-educated, holding two advanced degrees and works full-time at a professional job.
Although she runs to maintain her physical and emotional health, she is “In it to Win it”. She would not be considered competitive; however, in small, local races with limited competition, she often places in her age group. Gerie began running during college and joined a running club in recent years. With the support of the group, she achieved one of her three main goals in life: to run a marathon. After unexpectedly qualifying for the Boston Marathon in 2010, her goal for her 2011 Boston Marathon run was to qualify again. Although she relies heavily on her sports watch during her run to manage her pace and heart rate, she depends the device to create a permanent record of her achievement.
User value stories
Human Experience Test PlanningTo test How the Value is Provided
Create User Value Stories to test the ways in which the human will achieve value from the device
What is a User Value Story?
A scenario describing a realistic situation in which the wearable technology interacts with the user to provide a benefit.
Based upon how users of the wearable go about their daily lives.
There are multiple stories per persona.
How is a User Value Story Developed?Beginning, middle, and endMain character is the PersonaWhere might this technology help?Common practices in using the device Realistic situations
Pressures, emotions, weather
Types of User Value Stories
• Develop at least three User Value Stories for each Persona:
• Happy Ending: The wearable generates the value desired by the user
• Sad Ending: The wearable fails to deliver the desired value to the user
• Mediocre Ending: The wearable generated value but it didn’t completely meet the expectations of the user.
Examples of User Value Stories
Have you heard any user value stories today?
Gerie’s Value Stories: Happy Example Components
Happy Story: Garmin WatchWatch catches the Satellite and holds it throughout the race.Check watch for pace for qualifying and personal record; validating that I can
do thisCheck heart rate for reassurance on hillsStop and Save on the WatchQualifying time and Personal Record RecordedDownload watch to hard drive Upload to Garmin Website
Gerie’s User Value Stories: Sad Example Components
Sad Story: Race BibBib is kept flat and pinned securelyStep on Mat at the Starting Line Step on each Mat throughout the race so that time and pace registersPace/Time data does not register Validate Results on BAA website
No Record ; Bib failed
Conclusions
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou
The same can be said about wearables and this is why we must test the Human Experience