A trusted outsource partner for over 30 years

KMB are one of the UK’s leading telemarketing and outsource providers. We work closely with our clients to generate first class business introductions. With a proven track record spanning over 30 years, we offer a full range of outsourcing products and services.

Who are KMB?

• KMB provide fully bespoke solutions and can create the perfect finely-tuned results for you.

• KMB has unrivalled knowledge and experience in a variety of industry sectors. We reflect this in our approach, communication, and our management team’s ability to quickly gain an understanding of your business.

• Our team of fully qualified agents will operate as an integral part of your sales and marketing team. With an average retention rate of 8 years, these agents can offer you an in-depth level of experience that is hard to replicate.

Why choose KMB?

Our Products and Services

TelemarketingWorking on your behalf to bespoke criteria and generating a significant

return on investment.

Telephony TrainingHelping your organisation to apply

best practice when using the phone in a sales, marketing or customer service

environment.

Customer SatisfactionWorking with you to get impartial feedback

from your customers and analysing the data we gather.

Vulnerable TrainingHelping your organisation to recognise

and understand the needs of vulnerable customers.

Inbound ServicesTaking customer service calls on behalf of your organisation. Examples include

help desks, booking offices and insurance claims.

FulfilmentProviding you with help to produce and

send direct mail, emails, flyers, promotions and event advertising.

As a leading outsource provider, we offer a variety of products and services that can provide solutions for you.

Telemarketing

Are you finding it challenging to generate new sales, leads or appointments with prospects?

Our telemarketing service can help your organisation by delivering a return on investment and up to a 20% increase in your sales yield.

“KMB have continuously proven they generate a good return on investment,which is why we continue the relationship. We base the results on quality and sales generated. KMB are working to a strict predefined criteria of what we require” - (Connor Solutions).

Do your staff have experience in your products and services but not in effective prospecting? Does your team have excellent customer service skills?

KMB can help. Our fully qualified PTTLS (Preparing to Teach in the Lifelong Learning Sector) instructors provide your staff with hands-on training to meet the specific needs of your business. We have an online training system which allows your organisation to receive this training remotely. This specialised platform makes the training readily accessible, and offers us the ability to monitor progress throughout. With a shift towards working remotely and a reduction in face to face contact, we can continue to meet your bespoke training needs.

Telephony Training

Vulnerable Training

Do you always know when you are interacting with a consumer in a vulnerable circumstance? A recent study by the Financial Conduct Authority found that 50% of UK consumers currently show one or more characteristics of potential vulnerability (25.6 million) – based on health, financial resilience, and on life events that could be having a detrimental impact on them.

This Masterclass will train your employees to recognise the needs of vulnerable consumers and how to make reasonable adjustments, to ensure your business can market products and services to people in vulnerable circumstances. This training has been designed by Jacqui Workman; our Managing Director & Elaine Lee (ReynoldsBusbyLee) two leading minds from the direct marketing industry.

“In total we’ve run 7 sessions all over the country and trained almost 90 staff. The feedback has been excellent with all managers saying how easy it was to roll out, using your notes and slides, and the telephone fundraisers have commented on how much they’ve enjoyed the sessions and how well they’ve been able to pick it up and understand it. So, a big thanks from us!” - (Royal National Institute of Blind People).

Customer Satisfaction

Do you have a true understanding of what your customers think of your organisation?

We provide you with the honest feedback your customers submit which will help you to adapt. We will analyse what you do well and what adjustments you need to make.

“We engaged with KMB to help us survey and get impartial feedback from our customers as part of our ISO accreditation. We have been extremely pleased at the thorough and competent way in which the entire project was undertaken including the initial set up, the execution and the clear format in which the results were finally presented back to us. I would not hesitate to recommend their services” - (AAK).

Fulfilment

Do you require additional support to manage the peaks in your organisation’s incoming calls? Would you benefit from outsourcing part or all of your customer service to give you the flexibility to split the workload in unforeseen circumstances?

KMB have experience in delivering a first class service on behalf of customers we take calls for. Our agents are well trained to answer calls efficiently, professionally and with empathy.

“He was so impressed with the service. He called less than 5 hours ago to log his emergency. We have been out and diagnosed, quoted, approved and booked a return visit for Thursday to fit a new fan. Customer was so impressed and wanted to get a special mention for how polite your member of staff was this morning.” - (feedback from an inbound client).

Inbound Services

Do you struggle to send out regular communications to both existing and new customers? Could you benefit from an outsource provider who could do the legwork for you? KMB can send out any form of mail on your behalf, finely tuned to your specifications. We will make sure we completely understand the tone and voice you use with your customers. We can help you to plan, save you time and keep to your schedule.

Jamie - Account Manager

Amanda - Account Manager

Brendan - Client Services

Manager

Linsey - Telemarketing &

Compliance Manager

Jacqui - Managing Director

Lisa -Operations Director

Sarah -Administration

Manager

Vicki - Outsource

Strategy Manager

Meet The Team

Key Statistics

Decision Makers Spoken to:

From prospecting to generating new introductions, KMB agents spoke to 18397 ultimate decision makers, which built a pipeline of opportunity for the future and created hot leads for our clients.

Opportunities Generated:

Of the 18397 decision makers we spoke to, we generated 5372 new business opportunities for our clients.

Conversion Rate:

From decision maker conversations we successfully converted 29% into new opportunities for our clients to capitalise on.

Client Satisfaction:

Of the clients that were surveyed, 92% said they were satisfied or very satisfied with our service, would

recommend KMB and would use us again.

Days of Prospecting:

KMB agents carried out 2685 days of prospecting for our clients in 2019 and generated new introductions with tightly defined bespoke criteria set by our clients.

“We have been working with KMB for a long time now and have always found

them to be professional and always wanting to achieve the best results. We would

recommend KMB, and in fact have done to a number of our premier distributors

who are now working with KMB on their own projects. The one-to-one relationship

we have with our KMB Account Manager is exactly what is required and we

know at any point we can pick up the phone and discuss anything we need to” -

Telemarketing Campaign

KMB’s telemarketing team have done a very efficient job with

gathering this feedback and their administration team have

done a fantastic job of making the report both visually engaging

and informative. Each month the previous month sales data

is securely sent across and KMB quickly get to work. The report

is updated to show both last month’s and an accumulative

overview”. - Customer Satisfaction Survey

“In order to grow the business, FIFO was looking

to use telesales as a way to contact prospects,

introduce their displays and sell their products.

KMB are meeting all expectations, the sales are

qualified, attention to detail is second to none,

and Amanda the Account Manager is extremely

proactive with effective data management, focusing

on ROI and recommendations on how to improve

the campaign. KMB look further ahead than just

the current campaign, identifying data that was not

delivering our original objectives and highlighting

additional opportunities. I would have no hesitation

in recommending KMB as an outsourced partner.”-

Telemarketing Campaign

What our clients say about us..

If you would like to find out more about what we do and how we can be of service, please get in touch. We would love to help.

Contact Us

01527 518 373

KMB House, Securehold Business Centre, Studley Road, Redditch, B98 7LG

https://kmb.org.uk/info@kmb.org.uk

KMB Ltd.