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    AStudyabout

    Research&Research

    Methods

    Preparedby:

    Eng.AhmadNouri

    Arab British Academy for Higher Education.

    www.abahe.co.uk

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    ContentsIntroduction ...................................................................................................................3

    Meaningofthewordresearch(5)...................................................................................... 3

    WhatisResearch? ..........................................................................................................3

    WhyResearch?...............................................................................................................4

    ResearchApproaches......................................................................................................5

    Typesofbusinessresearch ..............................................................................................5

    Thehallmarkofscientificresearch ...................................................................................5

    Thebuildingblocksofscience..........................................................................................6

    Theresearchprocess ......................................................................................................7

    (1)TheBroadProblemArea ............................................................................................7

    (2)Preliminary

    Data

    Collection ........................................................................................7

    (3)ProblemDefinition.....................................................................................................9

    (4)TheoreticalFramework ............................................................................................10

    (5)GenerationofHypotheses........................................................................................12

    (6)ScientificResearchDesign ........................................................................................13

    (7)DataCollectionMethods...........................................................................................25

    (8)ResearchReport ......................................................................................................30

    References...................................................................................................................32

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    DefinitionsofOriginality(4)

    Sayingsomethingnobodyhassaidbefore

    Carryingoutempiricalworkthathasnotbeendonebefore

    Synthesizingsomethingthathasnotbeenputtogetherbefore

    Makinganewinterpretationofsomeoneelsesmaterialorideas

    Takinganewtechniqueandapplyingittoanexistingarea

    Takinganexistingtechniqueandapplyingittoanewarea

    Continuingapreviouslyoriginalpieceofwork

    Beingcross

    disciplinary

    and

    using

    different

    methodologies

    Testingexistingknowledgeinanoriginalway"

    "Anorganized,systematic,databased,critical,objective,scientific,inquiryor

    investigationintoaspecificproblem,undertakenwiththepurposeoffinding

    answersorsolutiontoit."(6)

    Why

    Research?

    Researchisawayto:

    1. Developtheindependentlearningabilityrequiredforcontinuingprofessional

    development.

    2. Facechallenges.

    3. Findfacts.

    4. Solveaproblem.

    5. Investigateforabettersolution.

    6. Servethesociety.

    7. Earnadegree.

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    Research

    Approaches

    Therearetwoapproachesforresearch:

    1. QualitativeResearch

    a. Aimedatexploringandunderstandingmeaningsandexperience

    b. Dataisoftenusedtoverifyanexistingtheory,andthehypothesisis

    formulatedatthebeginningoftheresearch.

    2. QualitativeResearch

    a. Triestomeasurevariables

    b. Aninitialhypothesismaybeformulatedatthebeginning

    c. Thedatacollectedisoftenusedtoevolveanongoinghypothesis

    Typesofbusinessresearch

    1. Appliedresearch:Tosolveacurrentproblemfacedbythemanagerinthe

    worksetting,demandingatimelysolution.Itisthetypeofresearchdone

    withtheintensionofapplyingtheresultsofthefindingstosolvespecific

    problemscurrentlybeingexperiencedintheorganization.

    2. Basicresearch:Togenerateabodyofknowledgebytryingtocomprehend

    howcertainproblemsthatoccurintheorganizationcanbesolved.Itisdone

    chieflytoenhancetheunderstandingofcertainproblemsthatcommonly

    occurinorganizationalsettings,andseekmethodstosolvethem.Itiscalled

    basicorFundamental,orpureresearch.

    Thehallmarkofscientificresearch

    1. Purposiveness:e.g.

    Focusing

    on

    employee's

    commitment

    to

    the

    organization,anincreaseinthecommitmentwilltranslateintoless

    turnover,lessabsenteeismandprobablyincreaseinperformancelevels.

    2. Rigor:connotescarefulness,scrupulousness,andthedegreeof

    exactitudeinresearchinvestigation.

    3. Testability.

    4. Replicability.

    5. PrecisionandConfidence:

    a. Precision:referstotheclosenessofthefindingstoreality.

    b. Confidence:refers

    to

    the

    probability

    that

    our

    estimations

    are

    correct.

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    6. Objectivity:theconclusionsshouldbebasedonthefactsofthefindings

    derivedfromactualdata,andnotonourownsubjectiveoremotional

    values.

    7. Generalizability:referstothescopeofapplicabilityoftheresearch

    findingsin

    one

    organization

    setting

    to

    other

    settings.

    8. Parsimony:Simplicityinexplainingthephenomenaorproblemsthat

    occur,andingeneratingsolutionsfortheproblem,isalwayspreferredto

    complexresearchframeworkthatconsidersanunmanagednumberof

    factors.

    The

    building

    blocks

    of

    science

    ObservationIdentification of

    Problem areaTheoreticalFramework

    ResearchDesign

    DataAnalysis

    Hypotheses

    Interpretation

    Concepts

    Pure and or Applied Research

    DataCollection

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    The

    research

    process

    (1)

    The

    Broad

    Problem

    Area

    1. Thebroadproblemareareferstotheentiresituationwhereoneseesa

    possibleneedforresearchandproblemsolving.

    2. Thebroadproblemareamaycontain:

    1. Currentexistingproblems

    2. Asituation

    requiring

    improvement.

    3. Conceptualissuethatneedsto betightened

    (2)PreliminaryDataCollectionTherearetwotypesofdata:

    1. Secondarydata:Datathatalreadyexistanddonothavetobe

    collectedbytheresearcher(Statisticalbulletins,government

    publications,information

    published

    or

    unpublished

    and

    available

    fromeitherwithinoroutsidetheorganization)

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    2. Primarydata:Datagatheredforresearchfromtheactualsiteof

    occurrenceofevents(Observation,questionnairestoindividuals).

    1.Backgroundinformation ofthe organization such as :

    Theoriginandhistoryofthecompany.

    Size

    in

    terms

    of

    employees,

    assets,

    or

    both.

    Charter:purposeandideology.

    Location.

    Interdependentrelationshipswiththeexternalenvironment.

    Financialpositions.

    2.Structuralfactorsandmanagementphilosophysuch as:

    Rolesandpositionsintheorganization.

    Extentofspecialization.

    Communicationchannels.

    Controlsystems.

    Coordinationandspanofcontrol.

    Reward

    systems.

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    2. Problem:anysituationwhereagapexistsbetweentheactualanddesired

    idealstate.

    3. Problemisaclearprecisestatementofthequestionorissuethatistobe

    investigatedwiththegoaloffindingananswerorsolution.

    (4)TheoreticalFrameworkVariables:

    Avariableisanythingthatcantakeondifferingorvaryingvalues.

    TypesofVariables:

    1.Thedependentvariable:itisthevariableofprimaryinteresttothe

    researcher.Example:Abasicresearcherisinterestedininvestigatingdebtto

    equityratioofmanufacturingcompanies.

    2.Theindependentvariable:Itisonethatinfluencesthedependentvariable

    ineitherapositiveornegativeway.Thevarianceinthedependentvariableis

    accountedforbyindependentvariable.

    3.Themoderatingvariable:Itisonethathasastrongcontingenteffecton

    theindependentvariabledependentvariablerelationship.

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    4.TheInterveningVariable: Itisonethatsurfacesbetweenthetimethe

    independentvariablesstartoperatingtoinfluencethedependentvariable

    andthetimetheirimpactisfeltonit.

    Thetheoreticalframeworkisthefoundationonwhichtheentireresearch

    projectisbased.Itisalogicallydeveloped,described,andelaborated

    networkofassociationsamongthevariablesdeemedrelevanttotheproblem

    situationandidentifiedthroughsuchprocessesasinterviews,observations,

    andliteraturesurvey.

    Componentsoftheoreticalframework:

    Agoodtheoreticalframeworkidentifiesandlabelstheimportantvariablesin

    thesituationthatarerelevanttotheproblemdefined.Therearefivebasic

    featuresthatshouldbeincorporatedinanytheoreticalframework:

    1. Thevariablesconsideredrelevanttothestudyshouldbeclearly

    identifiedandlabeledinthediscussions.

    2. Thediscussionsshouldstathowtwoormorevariablesarerelatedto

    oneanother.Thisshouldbedonefortheimportantrelationships

    thataretheorizedtoexistamongthevariables.

    3. Ifthe

    nature

    and

    direction

    of

    the

    relationships

    can

    be

    theorized

    on

    thebasisofthefindingsofpreviousresearch,thenthereshouldbe

    anindicationinthediscussionastowhethertherelationshipswould

    bepositiveornegative.

    4. Thereshouldbeaclearexplanationofwhywewouldexpectthese

    relationshipstoexist.Theargumentscouldbedrawnfromthe

    previousresearchfindings.

    5. Aschematicdiagramofthetheoreticalframeworkshouldbegivenso

    thatthereadercanseeandeasilycomprehendthetheorized

    relationships.

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    (5)GenerationofHypotheses

    Hypothesesdefinition:Itcanbedefinedasalogicallyconjecturedrelationship

    betweentwoormorevariablesexpressedintheformoftestablestatement.

    Statement

    of

    Hypotheses:

    Format

    I. PropositionsandIfThenStatements:

    a. Proposition:Ex.Employeeswhoaremorehealthywilltakesick

    leavelessfrequently

    b. IfThen:Ex. Ifemployeesaremorehealthy,Thentheywilltakesick

    leavelessfrequently.

    II. DirectionalandNondirectional:

    a. Directional:Ex.Thegreaterthestressexperiencedinthejob,

    thelowerthejobsatisfactionofemployees.

    b. Nondirectional:

    Ex.

    There

    is

    arelationship

    between

    age

    and

    jobsatisfaction.

    III. NullandAlternativeHypotheses:

    a. NullHypotheses:isapropositionthatstatsadefinitive,exact

    relationshipbetweentwovariables.Thenullstatementisexpressed

    asnosignificantrelationshipbetweentwovariablesornosignificant

    differencebetweentwogroups.

    b. AlternateHypotheses:istheoppositeofnull,itisastatement

    expressingarelationshipbetweentwovariablesorindicating

    differencesbetweengroups.

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    (6)

    Scientific

    Research

    Design

    1)PurposeoftheStudy

    1/1:Exploratorystudies

    1. ExploratoryStudy:isundertakenwhennotmuchisknownaboutsituationat

    hand,orwhennoinformationisavailableonhowsimilarproblemsor

    researchissueshavebeensolvedinthepast.

    2. Exploratorystudiesareundertakentobettercomprehendthenatureofthe

    problem,since

    very

    few

    studies

    might

    have

    been

    conducted

    in

    that

    area.

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    1/2:DescriptiveStudies

    1. Adescriptivestudyinundertakeninordertoascertainandbeableto

    describethe

    characteristics

    of

    the

    variable

    of

    interest

    in

    situation.

    2. Thegoalofthedescriptivestudyistoofferaprofileortodescriberelevant

    aspectsofthephenomenaofinteresttotheresearcherfromanindividual,

    organizational,industryoriented,orotherperspective.

    1/3:HypothesisTesting

    1. AHypothesistesting:Itexplainsthenatureofcertainrelationships,or

    establishesthedifferencesamonggroupsortheindependenceoftwoor

    morefactorsinasituation.

    2)TheTypesofInvestigation

    1. Acausalstudy:Whentheresearcherwantstodelineatethecauseofoneor

    moreproblems.

    2. Acorelationalstudy:Whentheresearchisinterestedindelineatingthe

    importantvariablesthatareassociatedwiththeproblem.

    3. Examples:

    1. Acausalstudyquestion:Doessmokingcausescancer?

    2. Acorelationalstudyquestion:Aresmokingandcancerrelated?

    3)Extentofresearcherinfluence.

    1. Theextenttowhichtheresearcherinterfereswiththenormalflowofworkat

    theworkplacehasadirectbearingonwhetherthestudyundertakeniscausal

    orcorelational.

    2. Acorelationalstudyisconductedinthenaturalenvironmentofthe

    organization.

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    3. Inacausalstudy,theresearchertriestomanipulatecertainvariablessoasto

    studytheeffectsofsuchmanipulationonthedependentvariables.

    4)TheStudySetting

    1. FieldStudies:arecorelationalstudiesdoneintheorganization.

    2. FieldExperiments:studiesconductedtoestablishcauseandeffect

    relationshipsusingthesamenaturalenvironmentinwhichemployees

    normallyfunction.

    3. Labexperiments:experimentsdonetoestablishcauseeffectrelationships

    beyondthepossibilityoftheleastdoubtrequirethecreationofanartificial,

    contrivedenvironmentinwhichalltheextraneousfactorsarestrictly

    controlled.

    5)UnitofAnalysis

    1. Itreferstothelevelofaggregationofthedatacollectedduringthe

    subsequentdataanalysisstage.

    2. Examplesofthedifferentunitsofanalysisare:

    1. Individual.

    2. Dyads.

    3. Groups.

    4. Organizations.

    5.

    Culture.

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    6)Timehorizon

    1. Crosssectionalstudies:dataaregatheredjustonce,perhapsoveraperiodof

    daysorweeksormonths,inordertoansweraresearchquestion.

    2. Longitudinalstudies:tostudypeopleorphenomenaatmorethanonepoint

    oftimeinordertoanswertheresearchquestion.

    MeasurementofVariables

    How

    Variables

    are

    measured?

    Datarepresentingseveraldemographiccharacteristicsareobtainedby

    askingemployeessimplequestion:

    Howlonghaveyoubeenworkingintheorganization?

    Whatisyourjobtitle?

    Otherinformationcouldbecheckedthroughcompanyrecordssuch

    asabsenteeism

    or

    employee

    performance.

    Objectivevs .Subjective Nature

    Therearevariablesthatlenditselftoobjectiveandprecise

    measurementandtheotherismorenebulousbecauseofitssubjective

    nature.suchasmotivation,satisfaction,involvement,buyersbehavior.

    Abstractnotionsarebrokentoobservablecharacteristicsbehaviorsso

    thattheycanbemeasuredinatangibleway

    `Operationalizingtheconcepts

    OperationalDefinition

    Operationalizing,oroperationallydefiningtheconcept,torenderit

    measurable,isdonebylookingatthebehavioraldimensions,facets,or

    propertiesdenotedbytheconcept.Thesearethentranslatedinto

    observableandmeasurableelementssoastoformanindexof

    measurementoftheconcept.Operationallydefiningaconceptinvolvesa

    seriesof

    steps.

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    Operationalizing theConceptofAchievementMotivation

    WeexpectthatpeoplewithhighAchievementMotivationwouldhave

    thefollowingcharacteristicswhichwewillcalldimensions

    1. Drivenbyworkandconstantlyworkingtodrivethesatisfactionof

    havingAchievedandaccomplished

    2. Findithardtorelaxordevotetheirattentiontootherthanwork

    relatedactivity.

    3. Prefertoworkontheirownratherthanwithothers(becauseof

    wantingtoachieve)

    4. Engageinchallengingjobsratherthaneasyroutineonesbutatthe

    sametimenotexcessivelychallengingjobsbecausetheirprobabilityof

    theiraccomplishmentisnotveryhigh.

    5.Theywouldliketogetfrequentfeedbackfromtheirsuperiorsand

    colleaguesastheygoalongtoknowhowtheyareperforming.

    ElementsofDimension1

    Beconstantlyworking(countthenumberofworkinghours)

    Reluctanttotaketimeofffromwork(countofdaysoffworked)

    Preserveeveniftherearesomesetbacks(keeptrackforhow

    frequentlypeoplecontinuetopreservedoingtheirjobsdespitefailures.

    ElementsofDimension2

    Howoftendoyouthinkofworkwhileyouareawayfromthe

    workplace?

    Whatareyourhobbies?

    Howdoyouspendyourtimewhenyouarenotattheworkplace?

    ElementsofDimension3

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    Impatientwithineffectivenessandreluctanttoworkwithothers.

    ElementsofDimension4

    Ameasureofhoweagerpeoplearetoseekchallengingjobscanbe

    foundbyaskingemployeeswhatkindsofjobstheyprefer.

    Employeespreferencescouldvaryfromfairlyroutinejobstojobswith

    progressiveincreaseinchallenge

    ElementsofDimension5

    Wantto

    know

    others

    opinion

    on

    how

    well

    they

    are

    performing

    both

    positiveandnegative.

    Constantlyseekingfeedbackfromdifferentsources(trackinghow

    oftenindividualsseekfeedback)

    ScaleDefinition

    Ascaleisatoolormechanismbywhichindividualsaredistinguishedon

    howtheydifferfromoneanotheronthevariablesofinteresttoourstudy.

    Thescalecouldbeagrossone(Broadlycategorizeindividualson

    certainvariables),oritcouldbefinetunes(differentiateindividualsonthe

    variablewithvaryingdegreeofsophistication).

    Scales

    Nominal Scale Ordinal Scale Interval Scale Ratio Scale

    NominalScale

    Anominal

    scale

    is

    one

    that

    allows

    the

    researcher

    to

    assign

    subjects

    to

    certaincategoriesorgroups(suchasmale&femaleforexample).

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    Nominalscalescategorizeindividualsorobjectsintomutually

    exclusiveandcollectivelyexhaustivegroups.

    Theinformationthatcanbegeneratedfromnominalscalingisto

    calculatethepercentage(orfrequency).

    ExampleofNominalScale:

    Nationality:

    American Japanese

    Chinese Russian

    Australian Polish

    German

    Swiss

    Indian Zambian

    Others.

    OrdinalScale

    Anordinalscalerankordersthecategoriesinsomemeaningfulway(not

    onlycategorizesthevariablestodenotedifferencesamongthevarious

    categories).

    InanordinalScale,thecategoriesaretobeorderedaccordingtosome

    preference.

    ExampleofOrdinalScale:

    JobCharacteristic Rankingofimportance

    Theopportunityprovidedbythejobto:

    1

    Interact

    with

    others

    ____

    2 Useanumberofdifferentskills ____

    3 Completeawholetaskfrombeginningtoend ____

    4 Serveothers ____

    5 Workindependently ____

    IntervalScale

    Aninterval

    scale

    allows

    us

    to

    perform

    certain

    arithmetical

    operations

    onthedatacollectedfromtherespondents.

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    Intervalscaleallowsustomeasurethedistancebetweenanytwo

    pointsonthescale.Thishelpsustocomputethemeans&thestandard

    deviationsoftheresponsesonthevariables.

    Exampleofintervalscale:

    Indicatetheextenttowhichyouagreewiththefollowingstatementsas

    theyrelatetoyourjob,bycirclingtheappropriatenumberagainsteach,

    usingthescalegivenbelow.

    Strongly Disagree NeitherAgree Agree Strongly

    Disagree NorDisagree Agree_

    1

    2

    3

    4

    5__

    Thefollowingopportunitiesofferedbythejobareveryimportanttome:

    a Interactingwithothers 1 2 3 4 5

    b Usinganumberofdifferentskills 1 2 3 4 5

    c Completingataskfrombeginning 1 2 3 4 5

    toend

    d Servingothers 1 2 3 4 5

    e Workingindependently 1 2 3 4 5

    RatioScale

    Theratioscaleovercomesthedeficiencyofthearbitraryoriginpoint

    oftheintervalscale,inthatithasanabsolute(incontrasttoanarbitrary)

    zeropoint

    which

    is

    ameaningful

    measurement

    point.

    Theratioscalenotonlymeasuresthemagnitudeofthedifferences

    betweenpointsinthescalebutalsotapstheproportionsinthedifferences.

    Itisthemostpowerfulofthefourscalesbecauseithasauniquezero

    origin&subsumesallpropertiesoftheotherthreescalestocalculatethe

    ratiooftheweightsoftwoindividuals.

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    ExampleofRatioScale

    Howmanyotherorganizationsdidyouworkforbeforejoiningthissystem?

    Howmanystoresdoyouoperate?

    Propertiesofthefourscales

    Scale Differences Order Distance Unique

    origin

    Nominal Yes No No No

    Ordinal Yes Yes No No

    Interval Yes Yes Yes No

    Ratio Yes Yes Yes Yes

    RatingScale

    Thefollowingratingscalesareoftenusedinorganizationalresearch:

    Dichotomousscale:

    The

    dichotomous

    scale

    is

    used

    to

    elicit

    a

    yes

    or

    no

    answer.

    Note

    that

    a

    nominalscaleisusedtoelicittheresponse:

    Doyouownacar? ( )Yes ()No

    Doyousmoke? ( )Yes ()No

    Doyouplayfootball? ( )Yes ()No

    Categoryscale:

    Thecategory

    scale

    uses

    multiple

    items

    to

    elicit

    asingle

    response

    as

    per

    thefollowingexample.Thisalsousesthenominalscale.

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    eachitem,orcirclestherelevantnumberagainsteachitem.The

    responsestotheitemsaresummated.Thisusesanintervalscale.

    Example:Respondtoeachitemusingthescalebelow,andindicateyour

    responsenumberonthelinebyeachitem:

    5

    Very Likely

    4

    Likely

    3

    Neither Unlikely norLikely

    2

    Unlikely

    1

    Very Unlikely

    Fixedorconstantsumscale:

    Therespondentsareaskedtodistributeagivennumberofpointsacross

    variousitems.Thisismoreinnatureofanordinalscale.

    Example:Inchoosingtoiletsoap,indicatetheimportanceyouattachto

    eachoffollowingfiveaspectsbydistributingatotalof100pointsamong

    them.

    Fragrance

    Color

    Shape

    Size

    Texture of lather

    100Total points

    Graphicratingscale:

    Agraphicrepresentationhelpstherespondentstoindicatetheiranswers

    toaparticularquestionbyplacingamarkattheappropriatepointonthe

    line.This

    is

    ordinal

    scale.

    _____________1. I will be changing my job within the next 12 months.

    _____________2. I will take on new assignments in the near future.

    _____________3. It is possible that I will be out of this organization with the next 12months.

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    Example:Onascaleof1to10,howwouldyourateyoursupervisor?

    10987654321

    Excellent

    Very

    bad

    Consensusscale:

    Scalesarealsodevelopedbyconsensus,wherepanelofjudgesselect

    certainitemtheyfeelmeasuretheconceptdesiredtobemeasured.The

    itemsarechosenparticularlybasedontheirrelevancetotheconcept.

    Suchaconsensusscaleisdevelopedaftertheselecteditemsare

    examinedandtestedfortheirvalidityandreliability.

    Goodnessofthemeasures

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    (7)Data

    Collection

    Methods

    DataCollectiondefinedas:

    Theyareanintegralpartofresearchdesignasthereareseveraldata

    collection

    methods

    each

    with

    its

    own

    advantages

    &

    disadvantages.

    Sourcesofdata:

    PrimaryData:

    Datagatheredforresearchfromactualsiteofoccurrenceofevents.

    SecondaryData:

    Dataalreadyexistsascompanyrecordsorarchives ,government

    publications,

    industry

    analysis

    offered

    by

    the

    media,

    web

    sites.

    Data Collection MethodsIncludes :-

    Interviews

    1. Face To Face2. Telephone

    3. Computer Assisted

    Questionnaires

    1. Personally Administered2. Through Mail

    Observations

    1. Individuals

    2. EventsWithout videotaping Or

    Audio Recording

    1. Interviews

    Un StructuredInterviews

    StructuredInterviews

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    UnstructuredInterviews

    Theyaresolabeledbecausetheinterviewerdoesntentertheinterview

    withaplannedsequenceofquestionsthatwillbeaskedtothe

    respondent.

    ItsObjectiveistobringsomePreliminaryIssuestosurface&

    understandthesituationinitstotallysothattheresearchercandecide

    whatvariablesneedindepthinvestigations.

    TheType&thenatureofthequestionsaskedtotheindividualsvary

    accordingtotheirjoblevel&typeofworkdone,SoManagersattop&

    middlelevelmightbeaskedmoredirectquestionsabouttheir

    Perceptionsofproblems&situations,whileEmployeesatlowerlevel

    maybe

    asked

    broad,

    open

    end

    questions.

    Example:

    Tellmesomethingaboutyourunit&department&perhapseven

    theorganizationasawhole,intermsofwork,employees&whateverelse

    youthinkitsimportant.

    Suchrequestmightelicitanelaborateresponsefromsome

    respondentswhileothersmightjustgiveaonewordreplywhichisnot

    informative.ex

    (good,

    boring

    ,).

    StructuredInterviews-:

    Theinterviewerhasalistofpredeterminedquestionstobeposedto

    therespondenteitherpersonallyorthroughthetelephoneormediumof

    pc.

    Thequestionsconsideredrelevanttotheproblemsthathassurfaced

    duringtheunstructuredinterview&theresearcherwillnotethemdown.

    Thesequestions

    will

    be

    asked

    to

    everybody

    in

    the

    same

    manner

    &

    the

    interviewermustcomprehendthepurpose&thegoalofeachquestion.

    VisualAids:

    Aretoolsthatusedinconductinginterviewssuchas(Pictures,line

    drawings,cards&othermaterials)&thesetechniquesareusefulin

    marketingresearch,advertisinginordertocapturelikes&dislikesofthe

    customertodifferenttypesofpackaging.

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    FaceToFace&Telephoneinterviews

    MostUnstructuredinterviewsinorganizationalresearchareconducted

    facetoface.whileStructuredinterviewscouldbeeitherfacetofaceor

    throughtelephone.

    FaceToFaceAdvantages:

    Researchercanadaptthequestionsasnecessary,clarifydoubts,&

    ensurethattherespondentunderstandbyrepeatingorrephrasingthe

    questions.

    Researchercanalsopickuphowtherespondentisnervousorunder

    pressurethroughhisbodylanguage&itsobviouslybeimpossibletodetect

    thisinatelephoneinterview.

    FaceToFacedisadvantages:

    Geographicallimitation&Highcostoftraininginterviewers.

    TelephoneInterviewadvantages:

    Differentnumberofpeoplecanbereached(acrossthecountryoreven

    internationally)inashortperiodoftime.

    Peoplefeelmorecomfortablewhileintroducingthemselvesthrough

    phonethanfacetoface.

    TelephoneInterviewDisadvantages:

    Therespondentscallcouldbeterminatedwithoutwarningbefore

    finishingtheinterview.

    ComputerAssistedinterviewing:

    Thereare2typesofCAI:

    ComputerAssistedtelephoneinterviewingCATI:

    Usedinresearchorganizationassurveyscanbeobtainedfrom

    peopleallovertheworldsincepcisnetworkedinthetelephonesystem.

    ComputerAssistedPersonalInterviewingCAPI:

    Respondentcanuseintheirowncomputerstorunprogramsby

    themselvesonce

    they

    receive

    the

    software

    &

    enter

    their

    response.

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    Questionnaires

    Aquestionnaireisapreformulatedwrittensetofquestionstowhich

    respondentrecordtheiranswersusuallywithinrathercloselydefined

    alternatives.

    Questionnairesareanefficientdatacollectionmethodswhenthe

    researcherknowsexactlywhatisrequiredandhowtomeasurethe

    variablesofinterest

    Questionnairescanbeadministeredpersonally,mailedtothe

    respondentsorelectronicallydistributed.

    Personallyadministeredquestionnaires

    Whenthe

    survey

    is

    confined

    to

    alocal

    area

    and

    the

    organization

    is

    willingandabletoassemblegroupsofemployeestorespondtothe

    questionnairesattheworkplacepersonallyadministeringthequestionnaires

    isagoodwaytocollectdata.

    Mailquestionnaires

    Themainadvantageofmailquestionnairesisthatawidegeographical

    areacanbecoveredinthesurveytheyaremailedtotherespondentswho

    cancompletethemattheirownconvenience,intheirhomes,andattheir

    ownpace.

    Thereturnratesofmailquestionnairearetypicallylow.

    Guidelinesforquestionnairedesign

    Questionnairedesignershouldfocusonthreeareas

    1. Thewordingofthequestions.

    2. Planningofcategorizingtheissues.

    3. Thegeneralappearanceofthequestionnaire.

    Othermethodsofdatacollection

    Observationalsurveys

    Ismadebygatheringdatawithoutaskingquestionsofrespondents.

    Peoplecanbeobservedintheirnaturalworkenvironmentsorinthelab

    setting,andtheiractivitiesandbehaviorsorotheritemscanberecorded

    Theresearchercanplayoneoftworoles:

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    1. Nonparticipantobserver

    Hecancollecttheneededdatawithouttryingtobecomeanintegralpart

    oftheorganizationalsystem.

    2. participantobserver

    Theresearcherenterstheorganizationortheresearchsettingactually

    becomingapartoftheworkteam.

    Structuredobservationalstudies

    Wheretheobserverhasapredeterminedsetofcategoriesof

    activatestobestudied

    Unstructuredobservationalstudies

    Iftheresearcherhasnodefiniteideasoftheparticularaspectsthat

    needsfocustheobserverwillrecordalmosteverythingthatisobserved.

    (8)

    Research

    Report

    Researchproposal

    Theresearchproposaldrawnupbytheinvestigatoristheresultofaplanned,

    organized,andcarfuleffort,andbasicallycontainsthefollowing:

    1. Thebroadgoalsofthestudy.

    2. Thespecificproblemtobeinvestigated.

    3. Detailsoftheprocedurestobefollowed.

    4. Theresearchdesignofferingdetailson:

    a. Thesamplingdesign.

    b. Datacollection

    methods.

    c. Dataanalysis.

    5.Timeframeofthestudy,includinginformationonwhenthewritten

    reportwillbehandedovertothesponsors.

    6.Thebudget,detailingthecostswithreferencetospecificitemsof

    expenditure.

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    Thereport

    Itisimportantthattheresultofthestudytherecommendationstosolvethe

    problemareeffectivelycommunicatedtothesponsor,sothatthesuggestions

    madeareacceptedandimplemented.

    Thewrittenreport

    Thewrittenreportenablesthemanagertoweightthefactsandarguments

    presentedtherein,andimplementtheacceptablerecommendations.

    Integralpartsofthereport

    TheTitlePage:Thetitleofthereportshouldsuccinctlyindicatewhatthe

    studyisallabout.

    TableofContent:Thetableofcontentwithpagereferenceusuallyliststhe

    importantheadingsandsubheadingsinthereport.

    TheResearchProposalandtheAuthorizationLetter:Acopyofboth.

    TheExecutiveSummaryorSynopsis:Theexecutivesummary(orsynopsis)isa

    briefaccount

    of

    the

    research

    study

    that

    provides

    an

    overview.

    TheIntroductorySection:theintroductorysectionstartswithastatementof

    theproblemunderinvestigation.

    TheBodyoftheReport:Inthispart,thedetailsoftheinterviewsconducted,

    theliteraturesurvey,thetheoreticalframework,andthehypothesesare

    furnished.

    TheFinalPart:Thefinalpartofthereportwillcontaintheconclusionsdrawn

    fromthe

    findings.

    In

    most

    cases,

    alist

    of

    recommendations

    for

    implementationwillfollow.

    Acknowledgments:helpreceivedothersincludingthepeopleparticipatedin

    thestudy.

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    References

    (1)Oxfordpaperbackdictionary,3rdedition

    (2)Research

    Methodology

    by

    Dr.

    M

    SSridhar,

    Head,

    Library

    &

    Documentation,

    ISRO

    SatelliteCentre,Bangalore560017

    (3)THEPRINCIPLESOFSCIENTIFICRESEARCH,ByPAULFREEDMAN,B.Sc.,M.I.E.E.,

    F.I.E.S.,HeadofLampResearch,Messrs.CromptonParkinson,Ltd.

    (4) ApresentationbyDr.AdelM.Zayed,oneofmyinstructorsinmyMBA.

    (5)Website:http://www.thefreedictionary.com/research

    (6)ResearchmethodsforBusiness,ForthEdition,byUmaSekaran,SouthIllinois

    UniversityatCarbondale.

    Arab British Academy for Higher Education.