Modern Citizen ExperienceA Rapid Start Accelerator Solution

Get up and running in as little as 4 - 6 weeks

Provide a modern personal citizen experience through a packaged enterprise class solution, designed, andconfigured for cities and municipalities.

Citizen Experience powered by Oracle CX Cloud

Web CustomerService

Web Self Service

Social Self Service

Email Support

Live Chat

Co-browse

Smart Engagement

Cross ChannelContact Center

Case Management

Guided Resolution

Customer Engagement

Social Contact Center

Agent Mobility

Unified Agent Desktop

KnowledgeManagement

Content Authoring

Semantic Search

Guided Knowledge

Knowledge Analytics

Integrated Apps

Knowlege APIs

PolicyAutomation

Dynamic Interviews

Rule Modeling

Compliance Management

Policy Lifecycle

Policy Service

Policy Analytics

Field ServiceManagement

Dispatch & Monitoring

Mobile Access

Team Collaboration

Capacity Management

Workforce Routing

Customer Connection

Service CloudPlatform

Experience Management

Extensibility & Integration

Hosting & Operations

Mastech InfoTrellis is the wholly-owned subsidiary of Mastech Digital (NYSE American: MHH), a leading provider of Customer experience Digital Transformation IT services. We offer professional services across CX journey and system, data management, data engineering, and data science.Mastech InfoTrellis has a global presence with offices spread across North America (US: Mastech InfoTrellis, Inc. and Canada: Mastech InfoTrellis Digital, Ltd.), India (InfoTrellis India Pvt. Ltd.), United Kingdom and Ireland (Mastech InfoTrellis, Inc.) and Singapore (Mastech InfoTrellis Pte. ltd.).

+1 801-831-2241

lowell.knighton@mastechinfoTrellis

Let’s Get in Touch

Lowell Knighton

What You Get – in 50 days for $50K!Core Features

The Benefits

Covid Support Features

Omni-channelcommunications

E-mail, chat,phone, web portal

Powerful and flexibleknowledgebase

Citizen selfservice portal

Full featured contactcenter agent desktop

Businessworkflows

Incident/issuemanagement

Reports anddashboards

Customizableuser profiles

Multiple departmentusage

Integrated into city’swebsite look & feel

Survey andfeedback tools

Mobileready

Active Directory(SAML) integration

24x7support

Cloud basedsolution

Highuptime

Backup anddisaster recovery

Onelanguage

Rapid implementationincluded

Complete “train thetrainer” program

Provide citizens with theircommunication of “choice”

Allow citizens to give their “voice of the customer”, viasurveys and feedback

Give the citizen a way to log andtrack issues & complaints easily viathe web, including GIS locations

Allow the city to analyzetrends and statistics of theircitizen interactions

Dashboards will allow thecity to better track andmanage requests andincidents

Will give the city staff ability toquickly and effectively solve citizenrequests / issues

Contact center agents will become much more effectiveat handling citizen requestsusing e-mail, chat and phonechannels

Reduce the number of inboundcitizen phones calls for basicinformation by leveraging theon-line knowledgebase

Workflow will streamline the city’sinternal processes resulting in costreductions and faster response times

The citizens will have a much better experiencewhen interacting with thecity 24 hours a day

Knowledge base andsubscribe answers

Inoculationscheduling

COVIDRegistry

amberleafA Mastech InfoTrellis Company

Schedule a Consultation with Mastech Infotrellis Experts

Let's Connect