a quick introduction to employee engagement analytics suite – empower

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Page 1: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

@ 2014 BRIDGEi2i Analytics Solutions Pvt. Ltd. All rights reserved

An Employee Engagement Suite

Page 2: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

BRIDGEi2i – Bridging INFORMATION, INSIGHT and IMPACT

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Information Big Data

Management

Reporting,

Research &

Visualization

Insight Behavioral

Modeling &

Personalization

Resource

Planning &

Optimization

Impact Decision

Engine

Analytics

Operationalization

Partnering with enterprises globally to monetize their data assets

Transform and visualize big data into

meaningful business metrics

Identify underlying patterns, understand

behavior and predict outcome

Institutionalize data driven decisions to

realize sustainable business value

Page 3: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

Our Journey So Far

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Our Journey Team

• One of the fastest growing analytics solution provider with marquee global clients across industries

• 80+ member team with delivery operations in Bangalore with sales office in USA

• Investing in developing algorithms & technology solutions to accelerate path to impact – Big Data & innovation Lab

• Established scalable processes for talent management, consulting rigour, quality management, information security, knowledge management & productivity management

Enabling clients

to compete &

win based on

analytics

• Leadership experienced in building two of the largest Analytics Centres of Expertize for – GE & HP

• Team of data scientists, analysts & programmers with advanced degrees in Quantitative & Sciences, IT & Management

• Team brings strong combination of consulting, domain, technology & analytics expertize.

• Guided by a team of 4 advisors in USA who have the reputation of bringing analytics led transformation in their respective F100 enterprises

Working with 10+ Fortune 500 firms across verticals globally

Consumer

Goods Retail &

Distribution

Financial

Services

Insurance Technology Education

Recognitions

11 innovative Big Data start-ups in 2013

Recognized three years in a row - leading Big

Data Analytics & Products companies

10 Most promising Big Data companies in 2013

20 Most promising Business Intelligence

Solution providers in 2014

Top Fin-tech innovations

in Finovate Asia 2013

Page 4: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

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Current Employee Engagement Surveys provide

you with

Reports on Engagement distribution

Annual/Bi-annual employee feedback

Access to Employee Comments

Do they leave with you more questions…

1. How can the survey data be used to drive

actionable and predictive insights?

2. How can insights be personalized for

different employee segments such as (Age,

Gender, Qualification, Designation etc.)

• What are Gen Ys thinking about their

Job?

• What is the level of job satisfaction of

high potential employees?

3. How can I understand the movement from

last survey through ongoing understanding

of employee behavior?

Gaps in Current Employee Engagement Solutions

Page 5: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

Key Features of EmPOWER

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Tailor-Made Insights Attribute Identification Tracking Visualization

Understanding Employee Behavior

at a granular segment level to drive

more actionable insights

Benefits:

• Accurate actionable

recommendations at individual

level tied to improving

Engagement

• Clear understanding of

Performance by measuring

against suitable benchmarks

Mining of Employee comments

to understand pain points and

identify key drivers for

improvement

Benefits:

• Know about opportunities

for improving Employee

Engagement (by Employee

Groups, managers and key

business Units)

• Improve understanding of

team performance

Benefits:

• Know if you are in the right

direction in Employee

Engagement improvement

efforts. – Track progress

• Understand the changing

dynamics of employee

needs

Continuous touch point with

the Employees facilitating

ongoing tracking of Employee

Engagement levels

Rich Visualizations with

appropriate levels of granularity

to meet various stake holder

needs (CXO’s, BU Heads,

Managers etc.)

Benefits:

• Interactive dashboards

making information

consumption easier

• Ability to Export reports in

PDF, PPT , excel for further

analysis

Page 6: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

EmPOWER – In a Nutshell

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Design

Create custom questionnaire form

available question pool to meet

business and Industry requirements

Execute

Leverage Digital Survey Execution

platforms to distribute Survey

questionnaire to Employee base

Collect Data

Auto load Survey data from Survey

Execution platforms with built-in

API’s and ETL Processes

Analyze

Analyze Survey data to and give

insights about Performance ,

Strength and Improvement areas

Report

Create Report Templates,

Benchmarks and automate batch

processes

Distribute

Automated Secured Distribution of

Digital reports with user based

access control

Continuous Tracking

Track Engagement levels through a

series of short dipstick surveys

Grievance Portal

An online Portal for capturing &

Analyzing Employee Grievances /

Recommendations

Page 7: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

Why use BRIDGEi2i EmPOWER?

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Rich Insights Quick Turnaround Time

Technology Infrastructure with

automated workflows reduces

time to delivery

The Best in class Employee

engagement solution at

affordable Price

Affordability Data Security

Strict adherence to Data

privacy

High end analytics facilitating

accurate individual

recommendations

Implement

recommendations and track

response to your

Engagement improvement

initiatives

Get results delivered within

as less as 2 weeks from the

date of Survey Analysis

We work as your extended

partner and provide

analytics based insights at

1/5th of the competition

price

User Based access to view

reports

Page 8: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

One Time Survey Execution – Illustrative Process & Timelines

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•Manager Reports

•Segment Reports

DESIGN EXECUTE ANALYZE

Finalize Research Objectives

& Questionnaire Design

Roll out Web Survey

& Collect Responses

Analyse Responses,

Prepare Overall Report

Segment Level and

Manager level Reports

•Alignment on research

objectives

•Final questionnaire,

approved for coding

•Survey goes live

•Data collection

complete

•Share summary reports

for overall organization

•Insights & Actionable

Recommendations

Phase RECOMMEND

WK 0 WK 1 WK 3 WK 5 WK 6

SURVEY GO

LIVE

OVERALL REPORT SEGMENT REPORTS QUESTIONNAIRE SIGN OFF

ADVANCED ANALYTICS

PLATFORM- EmPower

Timeline

Objective

Outcome/

Deliverables

INSIGHTS & ACTIONABLE

RECOMMENDATIONS

RESEARCH CUSTOMIZED TO

UNIQUE NEEDS

SURVEY

CLOSURE

Level of Customization Least Customization Most Customization

6-8 WK Questionnaire Customization

Report Template modification to

accommodate new dimensions

8-10WK Adding New Benchmarks

Adding Report filters

Page 9: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

Employee Engagement analysis for global BPO

Data Approach Outcome

• Understanding satisfaction and engagement levels of the overall as well as specific segments of employees of a large BPO.

• Providing specific, actionable recommendations at a granular detail in order to make meaningful interventions and ensure

sustainable improvement in satisfaction, engagement and morale

Objective

Design & Execution Analysis & Dissemination Recommendations &

Implementation

Survey Response Data

Employee Data

• In-depth focus group discussions to understand market satisfaction drivers.

• Development of a comprehensive/compact questionnaire

• Analysis of drivers of engagement across various employee segments.

• Text mining to understand qualitative comments

• Dissemination and hand-holding to help client stakeholders understand findings.

• Proprietary Empower tool allowing 2200 managers and BU leaders to view scorecard along key business dimensions. Insights, recommendations at a granular level to ensure sustainable improvement.

• Recommendation to executive leadership

Uncovering underlying

issues at a granular

level along with

specific and targeted

recommendations

ensuring sustainable

advantage

Key drivers of Engagement Employee Suggestions by key topics / themes Granular Analysis

Page 10: A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

Thank You

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