a quick introduction to employee engagement analytics suite – empower
TRANSCRIPT
@ 2014 BRIDGEi2i Analytics Solutions Pvt. Ltd. All rights reserved
An Employee Engagement Suite
BRIDGEi2i – Bridging INFORMATION, INSIGHT and IMPACT
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Information Big Data
Management
Reporting,
Research &
Visualization
Insight Behavioral
Modeling &
Personalization
Resource
Planning &
Optimization
Impact Decision
Engine
Analytics
Operationalization
Partnering with enterprises globally to monetize their data assets
Transform and visualize big data into
meaningful business metrics
Identify underlying patterns, understand
behavior and predict outcome
Institutionalize data driven decisions to
realize sustainable business value
Our Journey So Far
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Our Journey Team
• One of the fastest growing analytics solution provider with marquee global clients across industries
• 80+ member team with delivery operations in Bangalore with sales office in USA
• Investing in developing algorithms & technology solutions to accelerate path to impact – Big Data & innovation Lab
• Established scalable processes for talent management, consulting rigour, quality management, information security, knowledge management & productivity management
Enabling clients
to compete &
win based on
analytics
• Leadership experienced in building two of the largest Analytics Centres of Expertize for – GE & HP
• Team of data scientists, analysts & programmers with advanced degrees in Quantitative & Sciences, IT & Management
• Team brings strong combination of consulting, domain, technology & analytics expertize.
• Guided by a team of 4 advisors in USA who have the reputation of bringing analytics led transformation in their respective F100 enterprises
Working with 10+ Fortune 500 firms across verticals globally
Consumer
Goods Retail &
Distribution
Financial
Services
Insurance Technology Education
Recognitions
11 innovative Big Data start-ups in 2013
Recognized three years in a row - leading Big
Data Analytics & Products companies
10 Most promising Big Data companies in 2013
20 Most promising Business Intelligence
Solution providers in 2014
Top Fin-tech innovations
in Finovate Asia 2013
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Current Employee Engagement Surveys provide
you with
Reports on Engagement distribution
Annual/Bi-annual employee feedback
Access to Employee Comments
Do they leave with you more questions…
1. How can the survey data be used to drive
actionable and predictive insights?
2. How can insights be personalized for
different employee segments such as (Age,
Gender, Qualification, Designation etc.)
• What are Gen Ys thinking about their
Job?
• What is the level of job satisfaction of
high potential employees?
3. How can I understand the movement from
last survey through ongoing understanding
of employee behavior?
Gaps in Current Employee Engagement Solutions
Key Features of EmPOWER
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Tailor-Made Insights Attribute Identification Tracking Visualization
Understanding Employee Behavior
at a granular segment level to drive
more actionable insights
Benefits:
• Accurate actionable
recommendations at individual
level tied to improving
Engagement
• Clear understanding of
Performance by measuring
against suitable benchmarks
Mining of Employee comments
to understand pain points and
identify key drivers for
improvement
Benefits:
• Know about opportunities
for improving Employee
Engagement (by Employee
Groups, managers and key
business Units)
• Improve understanding of
team performance
Benefits:
• Know if you are in the right
direction in Employee
Engagement improvement
efforts. – Track progress
• Understand the changing
dynamics of employee
needs
Continuous touch point with
the Employees facilitating
ongoing tracking of Employee
Engagement levels
Rich Visualizations with
appropriate levels of granularity
to meet various stake holder
needs (CXO’s, BU Heads,
Managers etc.)
Benefits:
• Interactive dashboards
making information
consumption easier
• Ability to Export reports in
PDF, PPT , excel for further
analysis
EmPOWER – In a Nutshell
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Design
Create custom questionnaire form
available question pool to meet
business and Industry requirements
Execute
Leverage Digital Survey Execution
platforms to distribute Survey
questionnaire to Employee base
Collect Data
Auto load Survey data from Survey
Execution platforms with built-in
API’s and ETL Processes
Analyze
Analyze Survey data to and give
insights about Performance ,
Strength and Improvement areas
Report
Create Report Templates,
Benchmarks and automate batch
processes
Distribute
Automated Secured Distribution of
Digital reports with user based
access control
Continuous Tracking
Track Engagement levels through a
series of short dipstick surveys
Grievance Portal
An online Portal for capturing &
Analyzing Employee Grievances /
Recommendations
Why use BRIDGEi2i EmPOWER?
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Rich Insights Quick Turnaround Time
Technology Infrastructure with
automated workflows reduces
time to delivery
The Best in class Employee
engagement solution at
affordable Price
Affordability Data Security
Strict adherence to Data
privacy
High end analytics facilitating
accurate individual
recommendations
Implement
recommendations and track
response to your
Engagement improvement
initiatives
Get results delivered within
as less as 2 weeks from the
date of Survey Analysis
We work as your extended
partner and provide
analytics based insights at
1/5th of the competition
price
User Based access to view
reports
One Time Survey Execution – Illustrative Process & Timelines
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•Manager Reports
•Segment Reports
DESIGN EXECUTE ANALYZE
Finalize Research Objectives
& Questionnaire Design
Roll out Web Survey
& Collect Responses
Analyse Responses,
Prepare Overall Report
Segment Level and
Manager level Reports
•Alignment on research
objectives
•Final questionnaire,
approved for coding
•Survey goes live
•Data collection
complete
•Share summary reports
for overall organization
•Insights & Actionable
Recommendations
Phase RECOMMEND
WK 0 WK 1 WK 3 WK 5 WK 6
SURVEY GO
LIVE
OVERALL REPORT SEGMENT REPORTS QUESTIONNAIRE SIGN OFF
ADVANCED ANALYTICS
PLATFORM- EmPower
Timeline
Objective
Outcome/
Deliverables
INSIGHTS & ACTIONABLE
RECOMMENDATIONS
RESEARCH CUSTOMIZED TO
UNIQUE NEEDS
SURVEY
CLOSURE
Level of Customization Least Customization Most Customization
6-8 WK Questionnaire Customization
Report Template modification to
accommodate new dimensions
8-10WK Adding New Benchmarks
Adding Report filters
Employee Engagement analysis for global BPO
Data Approach Outcome
• Understanding satisfaction and engagement levels of the overall as well as specific segments of employees of a large BPO.
• Providing specific, actionable recommendations at a granular detail in order to make meaningful interventions and ensure
sustainable improvement in satisfaction, engagement and morale
Objective
Design & Execution Analysis & Dissemination Recommendations &
Implementation
Survey Response Data
Employee Data
• In-depth focus group discussions to understand market satisfaction drivers.
• Development of a comprehensive/compact questionnaire
• Analysis of drivers of engagement across various employee segments.
• Text mining to understand qualitative comments
• Dissemination and hand-holding to help client stakeholders understand findings.
• Proprietary Empower tool allowing 2200 managers and BU leaders to view scorecard along key business dimensions. Insights, recommendations at a granular level to ensure sustainable improvement.
• Recommendation to executive leadership
Uncovering underlying
issues at a granular
level along with
specific and targeted
recommendations
ensuring sustainable
advantage
Key drivers of Engagement Employee Suggestions by key topics / themes Granular Analysis
Thank You
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