a project report vishesh(1)
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SUMMER TRAINING REPORT ON
MARKET RESEARCH & INDUSTRY MAPPING
FOR
BY
VISHESH RAVI
C-62
In Partial Fulfillment for the award of the degree
Post Graduate Diploma In Business Management
2010-2012
NEW DELHI INSTITUTION OF MANAGEMENT
F-13, Okhla Phase-1, New Delhi, Pin: 110020
E-mail: [email protected] Website: www.ndimedy.com
mailto:[email protected]://www.ndimedy.com/mailto:[email protected]://www.ndimedy.com/ -
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SUMMER TRAINING REPORT ON
MARKET RESEARCH & INDUSTRY
MAPPING
FOR
Under the supervision of
Mr. Himanshu Sharma
Submitted by- Submitted to-
VISHESH RAVI Dr. Chand Tandon
C-62
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ACKNOWLEDGEMENT
It gives immense pleasure to express deepest gratitude towards New
Delhi Institution of Management for providing the opportunity to
undertake this Research Project, which helped me to enhance my
knowledge. This research work, which assign to me, helped me in
understanding how things are done in the exact market scenario and
we have learnt a lot from this fieldwork. We are also thankful to
you as you made us understand the value of my work.
I extend my sincere gratitude to my faculty guide, Dr. Chand
Tandon for the continuous, creative, valuable and informative
support extended to me, without which the project would not have
been efficiently completed.
We would also like to thank all the people who filled the
questionnaires through which we were able to get the necessary
data and was able to carry out the Market Research on customer
demand.
Last but not the least we would like to thank each and everyone
who supported us and gave his or her valuable suggestion for
completion of this project. We are glad to recognize all the efforts
made by our friends and faculty.
Once again I take this opportunity to convey my sincere thanks to
each and every person who helped me directly and indirectly in the
successful completion of my project.
DECLARATION
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I Vishesh Ravi student of New Delhi Institution of Management
batch 2010-2012 declare that every part of the project report Market
Research & Industry Mapping that I have submitted is original.
I was in regular contact with the nominated guide and contacted
many times for discussing the project.
DATE OF PROJECT SUBMISSION: ______________.
(Vishesh Ravi)
FACULTYS COMMENTS:
_____________________________________________________________
__________________________________________________________
_____________________________________________________________
__________________.
(Dr. Chand Tandon)
TABLE OF CONTENTS
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Serial
no.
Particulars Page
no.
1 EXECUTIVE SUMMARY 7
2 INTRODUCTION TO THE PROJECT 8
3 PRODUCT SERVICES 13
4 INDUSTRY SOLUTIONS 50
5 OBJECTIVE OF THE RESEARCH 63
6 NEED AND SCOPE OF THE PROJECT 65
7 RESEARCH METHODOLOGY 66
8 LIMITATIONS OF THE PROJECT 69
9 RESEARCH PLAN 70
10 OBSERVATIONS AND ANALYSIS 7111 RECOMMENDATIONS 75
12 CONCLUSION 76
13 BIBLOGRAPHY 77
EXECUTIVE SUMMARY
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Market Research is a tool that helps us in collecting, recording
and analyzing the primary data directly from the customer. This
data can be used to understand the issues that are dealt in for the
purpose of collecting the data, from their point of view.
The Project undertaken is to understand the IT market
competitors and industry mapping.
The project is the basic step that will enable us to understand the
various theories of Research Methodology that we have beenstudying. It is a practical application of the entire concept that is
used by companies.
This project has helped us a lot in understanding how exactly the
research process takes place and how data is used for building up
an analysis and finding a solution. Overall this project has given a
deep insight to the Market Research.
`
INTRODUCTION TO THE PROJECT
COMPANY BACKGROUND
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Tulip Telecom Limited is a data telecom service and IT solutions provider
that offers innovative IP based infrastructural solutions to its customers.
Tulip is Indias largest MPLS VPN player and has been the front-runner inprovisioning and managing multi location wide area networks for various
industry verticals.
Tulip is a public limited company and is listed on the Bombay Stock
Exchange and National Stock Exchange in India. The company has
displayed robust growth since its inception and its IPO has been ranked as
one of the top four IPO's in India, since 2005, by CNBC. With revenues
in excess of Rs 2351.1 Crores (USD 525 Million) in the financial year
ending 31st March, 2011 and a market capitalization in excess of Rs.
2500 Crores (USD 500 Million as on 31st March 2011), Tulip is one of
the largest corporate in its domain.
Tulip has been ranked 79 amongst Business World's India's best
performing mid-sized companies in a report titled Tomorrow's Giants.
The company is also ranked as India's fourth largest network integrator by
Voice & Data Magazine in their Networking Masters Issue.
Tulip provides network integration (NI), corporate data connectivity
(MPLS VPNs and Internet) within and outside India, infrastructure
management services and IT consulting services to enterprises.
The company also specializes in providing eGovernance infrastructure
and has worked on numerous projects for the Government of India's
National eGovernance Plan.
Tulip, today, is the only service provider in its domain that provides
customers with end-to-end connectivity services include network
integration, bandwidth as well as managed services. This unique
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combination of services is what distinguishes Tulip from its competitors.
Mission Statement
Vision
To become the largest data connectivity provider in India.
Mission
Provide end to end managed data services to include Data
Connectivity, equipment and managed network services to meet all
data connectivity requirements of customers.
Be the trusted advisor of the customers for all their data
connectivity / networking needs.
Grow the business rapidly while maintaining the highest quality of
service.
Lead the market with innovation and adaptability.
Impact the rural economy by providing connectivity right upto to
the last village.
Corporate Citizenship Tulip strives to be an intellectual and social asset
of the community and environment. Corporate Governance Tulip takes
pride in its Corporate Governance and strives to continuously improve its
processes in order to ensure a seamless and transparently functioning
organization that creates immense value for all its stakeholders.
Our Culture and Values
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Tulip takes pride in integrating its growing business with values that
make its culture.
At Tulip we strive for customer delight, always. Every one of our
values is aimed at ensuring customer delight. From customer
interaction to customer experience, Tulip makes strides in giving its
patrons the most reliable customer experience ever.
Tulip is about empowerment. Every employee of Tulip is empowered to
make decisions to ensure that our customer's business infrastructure
functions seamlessly. This enables Tulip to retain its nimbleness in spite
of its exponential growth.
Tulip grows through collaborations. Tulip works in a collaborativeenvironment to provide its customers' with a single point of contact for all
their requirements. We work on all back end collaborations to deliver
end-to-end services to our customers. This ensures that our customers are
able to concentrate on their core business and leave their IT infrastructure
to the experts.
Tulip is knowledge. We at Tulip are endowed with resourcefulness of
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extraordinary kind. Both old hands and the new are respected for their
ideas that are put into practice and constantly evaluated. We continuously
work to build or further strengthen our skill sets in existing and newareas.
At Tulip we brook no communication barriers. The top in the
management is accessible to both internal and external clients. We
strongly believe in dismantling communication hurdles.
Tulip's business model has successfully combined growth withprofitability both for its clientele and stakeholders. Our constant
growth is the evidence. Tulip has always believed in finding innovative
and cost-effective ways of doing things so as to ensure high profitability.
Tulip is about business with integrity. Discipline and ethics form the
core of our business. Tulip conducts its business with utmost uprightness.
The company takes pride in its ability to honour its commitments, in letter
and spirit.
Innovation is the hallmark of Tulip. With strong research &
development thrust, the company has to constantly innovate and keep
abreast with challenges. Tulip promotes innovation at every level within
the company.
Tulip is trust. When your vital business operations run on our network,
need we say more about trust?
Tulip is about a family. The ethos of a family alone binds the mammoth
workforce that we take pride in. It is that ethos which makes the company
move in unison.
Recent Company Milestones
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Key achievements and performance highlights in the year 2009-2010.
Tulip Telecom was ranked as the largest data connectivity service
provider in India with a market share of 29.7% - Frost & Sullivan.
Featured as 8th "Hot Growth Company" in the Business Week Asia
Hot Growth Companies List.
Listed in "Forbes 200 Best under a Billion" list for the Asia Pacific
region. Recognized the Top Indian Company under the 'Telecom
Equipment & Support Services' by Dun & Bradstreet.
Dataquest confers BEST e-Gov Vendor Award on Tulip Telecom.
Awarded the ISO 27001 and ISO 20000:1 certifications for its data
canters and Network Operations centers.
The company operates tier 3 + data centers in New Delhi, Mumbai,
Navi Mumbai and Bangalore.
Data network reaches 2000 cities in India.
State Wide Area Network (SWAN) project in West Bengal is close
to completion. SWAN's in Assam & Madhya Pradesh under
implementation.
Witnessed a substantial increase in customer acquisitions across all
industry segments. Some of the customers include NDTV, West
Bengal Education Department and Commercial Taxes Department,
the Future Group, Bombay Stock Exchange, IDBI Fortis, Future
General Insurance, Indian Railway Catering and Tourism (IRCTC),
State Bank of Patiala and MP State Electronic Department
(MPSED).
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Countrywide Presence
Product services
Network Integration
A solid network integration strategy often translates into an accelerated
return on your technology investment. Based on a proven delivery model,
Tulip Network Integration Services can help ensure your network's ability to
provide the level of availability and performance your business requires.
Tulip Telecom is a leading provider of integrated solutions for the design,
upgrade and expansion of business networks. Tulip infrastructure solutions
consolidate and optimize IT resources, improving clients business
productivity by providing high availability and high performance.
Tulip is ranked as India's fourth largest Network Integrator by Voice & Datawith a 7.8% market share. Tulip, today, has specialized skill sets in various
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technology solutions including:
Advanced IP routing and switching
Network Management
Voice over IP
Video conferencing
Telepresence
LAN and WAN connectivity (network cabling, wireless connectivity)
Application installation and support
Tulip has strategic partnerships with most leading OEM's and offers various
network integration services including network design and consultancy,
implementation and end-to-end management. Tulip provides high-end
solutions from leading vendors including Cisco Systems, Nortel, Avaya,
Huawei-3Com, D-Link, Alvarion, Firepro Wireless, Airspan, Polycom,
Tandberg and Codian among many others.
Our network integration solutions ensure that your communication networks
deliver the performance your business relies on. Tulip solutions can help
you:
Tailor network design to respond to changing business requirements
Implement complex network upgrades, refreshes, expansions and
consolidations
Improve network availability and performance
Manage costs
Simplify project coordination and accelerate implementation
schedules
Reduce the risks associated with making changes to the network.
VPN Connectivity
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Tulip Telecom has won the Frost & Sullivan Growth Leadership Award
for Enterprise Data Services (MPLS VPN) 2009, the 3rd time in a row.
With an extensive domestic network that reaches almost every district inIndia, Tulip enables Corporate to extend their applications to the remotest
part of the country.
Tulip's IP/MPLS network is a carrier grade infrastructure built, using
state-of-the-art networking equipment. It is the only network in the
country offering MPLS VPN services to over 2000 locations in India.
Tulip is geared to provide Bandwidth on demand, Video Conferencing,
Voice Over IP (VoIP) and a host of other value added services that could
revolutionize the way a corporate business works.
The entire network is connected over high-speed fiber backbone and
offers multiple access technology options including wireless to the last
mile. This unique approach allows customers to get connected quickly
and easily with very short time lead, eliminating many of the hindrances
encountered in traditional copper-based last mile connectivity provided
by incumbent service providers. Tulip network infrastructure is created
using multiple technologies enabling customized connectivity solutions
for its customers.
Tulip Network Architecture: Tulip's IP/MPLS network is designed with
'no-single-points-of-failure' architecture. All critical equipment and links
are deployed in redundant mode, offering network availability in excess
of 99.95%. Our hierarchical follows a three-tier model with 3 layers ie
Core, Aggregation and Access layers.
The Core & Aggregation Network: The Core network of Tulip consists
of high speed interconnects between the twelve major cities in India. All
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these cities are dual-homed to high-capacity core routers at Delhi and
Mumbai, each capable of processing up to 120 Gbps of data traffic. All
core routers are carrier-class, fully redundant chassis configurations. Toprovide an additional level of redundancy, the core routers are deployed
in two geographically dispersed POPs in both Delhi and Mumbai. This
design provides unmatched levels of core network availability.
Tulip network has twelve centers for traffic aggregation, each of which is
dual-homed to the core routers over STM-1/DS3 capacity links. These
links are not only in redundant mode, but also follow independent fiber
routes between the POPs. All the remote aggregation points are connected
to the core network over redundant paths allowing connectivity to be
maintained even in times of link failures.
The Customer Access Network: The most critical aspect of a network is
the access link to the customer or what is called as the "last mile"
connectivity. With the explosion in requirements for data connectivity the
last mile invariably turns out to be weakest links in the entire network. To
address this solution, Tulip has built infrastructure to address all types of
customer locations and terrains. We have been innovatively using
advanced wireless technologies to reach out to our customers from remote
locations. Besides wireless, Tulip is also deploying a vast fiber network in
major cities to provide last-mile fiber connectivity.
Benefits of Tulip IP Backbone using MPLS Technology: Customers
located in key business districts will be able to enjoy very high bandwidth
(up to gigabit speeds) using dedicated fiber connectivity. The entire Tulip
Network Infrastructure is designed to ensure the following:
Provide a diversified range of services (Layer 2, Layer 3) to meet
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the requirements of the entire spectrum of customers from SMB's
to Large businesses.
Highest redundancy levels to ensure no single point of failure. Highest levels of scalability to handle both geographic expansions
and bandwidth growth.
Flexibility in solution design, implementation and expansion
through the use of multiple technologies.
End-to-end assured network security.
End-to-end assured quality of service making IT possible.
Provide a reliable and amenable service, offering SLA to
customers.
Capable of meeting a wide range of customer requirements,
ensuring quality of Service (QOS) and any-to-any connectivity.
Tulip understands that networks must be flexible, tailored to meet
communication needs, compliant with regulation and also aligned with
industry standards. Through a comprehensive range of services, adaptable
scale, and in-depth networking expertise, we keep organizations
connected and communicating through their networks.
Global MPLS Connectivity: Tulip offers international MPLS VPN
connectivity through its strategic tie-ups with international service
providers. Tulip can provide customers with high availability of WAN
links from India to most international locations.
Managed Services
Enterprises today face increased complexities due to changing needs and
reduced budgets; it is often found that these challenges distract players
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from their core business strategies. With a focus on Telecom, Tulip has
the expertise and experience to manage the infrastructure and run the
outsourced operations for our customers smoothly.
Our comprehensive set of managed services can effectively manage your
IT investments, improves operations performance and availability. We
provide mission critical support with the highest level of expert
consultation throughout the entire lifecycle of the hosted application. We
maximize your hosted environments by combining technical brilliance
along with the real world understanding.
Tulip Managed Services model is designed to provide complete IT
Infrastructure Management solution to our customers, helping them in the
process to focus on core operations and exit the non core areas. The entire
gamut of our IT infrastructure services can monitor and manage all
desktops, network, messaging, servers, database and applications. Tulip
has the skills and competencies, with services tailored to customer
requirements and the flexibility to implement and manage key
infrastructure as part of the ongoing operations. This provides our
customers the best of both worlds scalability and flexibility over their
information systems without either the pain or increased cost of running
them.
Tulip IT Facility Management Services: Tulip IT Facility Management
Services involve an effective combination of people, process and tools to
ensure that your IT infrastructure is always up and running. Catering to
the 24x7 service demands on your IT infrastructure, we undertake
complete responsibility of ensuring availability and performance of your
IT Infrastructure as per SLA. Our skilled professionals, powered by best-
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in-class practices and state-of-the-art technology, deliver on-site
customized solutions for facility and infrastructure need of our customers.
We help you build and manage the operations, security and efficiency of
your entire network, consisting of monitoring, troubleshooting, problem
resolution, and system administration services for your voice and data
networks. Tulip has been maintaining large facilities for our customers
across the country for more than a decade now. Tulip Managed Servicescover the entire array of IT infrastructure services which include:
1.Managed Router Solutions : Tulips Managed Router Solution is an
enterprise solution designed to provide a managed, business grade
networking service across multiple sites. Tulip is your sole point of
contact and accountability. The Managed Router Solution includes
performance management, change and configuration management,
security management, equipment provisioning, 24*7 quality support and a
systematic reporting procedure, providing the foundation your network
needs to take advantage in any business environment. Tulip Managed
Router Services simplify and streamline network management, saving
customers time and money. With Tulips Managed Services, we look
after your network and the network devices so you can focus on your core
business.
Our Managed Router services are ideal for businesses that need enhanced
network performance and reliability without the hassle and cost of day-to-
day network administration. Tulip is at the forefront of future ready
networking, providing the infrastructure, products and solutions necessary
to harness the power of networking technologies. We drive network
convergence and help you manage your network equipments for
optimal results. Our comprehensive managed CE offering comprises of
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the following:
Performance management
Configuration and change management
24*7 Proactive router monitoring
Security management
CPU utilization monitoring
WAN link, Ethernet link, devices monitoring
Configuring threshold for the routers and managing the CPU usage,
bandwidth usage and error logs
Network service levels backed by an escalation process
Service desk and service support processes
Web-based fault tracking and network reporting (on-line interface
dashboard)
Customized router performance reporting Customized reports will be
provided to the customer on the basis of network performance, router
utilization, bandwidth usage, error logs. Static and interactive reports are
also provided for portal. Supporting business and mission critical
applications Tulips Managed router Services support a broad range of
applications essential to everyday business operations such as ERP,
email, file sharing, transfer and secure internet access. With Tulips
Managed router Services, Quality of Service (QoS) is assured for
customers whose network supports voice and other mission critical
applications.
A network specialists tea Managing your own network is challenging,
particularly when it comes to finding the right mix of skills and expertise.
With our Managed router Solution, you enjoy access to a specialist
network team that includes experienced network designers, managed
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router service delivery mangers and network engineers. The team is
focused on monitoring, managing and supporting each customers
network and network devices. Security management. Tulip delivers afully secure managed router solution providing selective resource access
by configuring suitable access list (Layer 3 filtering), masking private IP
addresses by configuring NAT on routers, configuring user authentication
through TACACS or RADIUS servers, configuring authentication
protocols those are available in Cisco IOS (like PAP, CHAP and AAA).
2. Network Management: "Manage and optimize your Intelligent
Network"
Tulip managed network services help you automate, simplify, and
integrate your network to reduce operational costs and improve
productivity. Designed to increase network efficiency and availability,
our network services use valuable tools for reaching business and
productivity goals. At Tulip, with over a decade of experience in this field
we are sure to revolutionize the way you transact business everyday.
Tailored to meet the needs of enterprise networks, Tulip network
managed services can help enterprises meet their business needs by
providing services comprising of:
WAN/ Router Monitoring
24x7 proactive monitoring of the network infrastructure and
devices.
Provides real time visibility into WAN performance.
Monitoring VPN and network nodes.
Alerts when LAN/WAN performance degrades.
Bandwidth management.
Availability monitoring for WAN link and device.
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Enhance network security by tracking network vulnerabilities, and
indicating devices nearing end of life .
Manage network change and configuration management usingdevice experts.
Switch Monitoring
Monitor switch ports for availability.
Switch port mapping showing port connectivity.
Detect and prevent broadcast storms/worms in the LAN. Live views of discovered switches and ports
Performance Management
Manage network performance through real-time reports of key
usage metrics .
Network management using tools (SNMP and WMI etc.). Monitor availability and response time statistics.
Enhanced Security Management .
SLA availability dashboards for networks.
QoS management
Monitor interface traffic, utilization and error statistics.
Proactively identify performance degradations using threshold.
Ticketing and scheduled delivery of reports and e-mails.
Fault Management
Automatically escalate critical alarms that are unresolved.
Supports SNMP traps.
Receive e-mail/ SMS notifications.
Identify and troubleshoot network issues before they affect
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productivity.
Proactive surveillance and automated troubleshooting.
Automatically execute self healing scripts/ programs when a faultoccurs.
Vendor Management
Liaison with the 3rd party vendors
Maintain 3rd party SLAs
3. Server Management : Reliable, round-the-clock management of your
critical technology assets To move ahead towards your goals with
confidence, you need a high-availability server environment to support
your critical business applications. With multiple options to choose from,
Tulip Server Management services deliver what you need to succeed. We
realize the need for your servers to be running with 99.99% uptime aswell as being updated with the most current software and service. It is our
job to manage your servers 24*7 and we are here to take that
responsibility off your shoulders. Tulips server management services
provide end-to-end management of your server environment, depending
upon your needs. We support all leading operating systems, offer round
the clock monitoring through our network operation centers, and deliver
best-in-class services. Tulips server management services include:
Proactive Monitoring
24x7 monitoring and management of server hardware, operating
system, and customer URLs.
Monitors CPU, memory and disk utilization.
Monitors services such as HTTP, SMTP, IMAP, DNS, LDAP etc.
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Windows server monitoring.
Backup log Monitoring.
Event log monitoring.
Fault Management
Identify service response time degradation.
Ticketing and reporting.
Automatically execute self healing scripts/ programs when a fault
occurs. Monitor, record, classify and resolve OS problems.
Performance Management
View active processes and installed software details
Identifies servers running on low disk space.
Mail traffic / services based events & alerts. Exclusive dashboard reports for Active Directory, Exchange and
MS-SQL.
SLA availability dashboards for servers.
Scheduled e-mail and reports delivery.
Escalation of issues.
Complete Management of Web servers and critical Web services.
Incident management, system administration, and change
management technical support .
Security audits and vulnerability management
Patch Management
Security patching and anti-virus management.
Software distribution and regular patch updates.
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4. Database Management : Your database is your repository of critical
information and its smooth functioning is essential for all your operations.
Our expertise extends globally, with SLA based remote and 24x7database administration support. Our services range from database design
installation, upgrades, backup/ restoration, performance and capacity
management. With multiple levels of management to choose from, Tulip
can provide Database Management services to augment your existing
capabilities or to provide complete 24x7 advanced supports. Our database
management services include:
Proactive monitoring
24x7 monitoring and reporting.
Optional database clustering services.
Control multiple versions of documents and provide version audit
trails.
Monitor availability and response time statistics.
Performance management
Performance tuning and management.
ITIL based change and incident management.
Scheduled report-mail delivery.
Database installation and configuration.
Backup and disaster recovery planning.
Exclusive dashboard reports for active directory and Exchange.
Security Management
Maintain asset security, auditing, asset reliability and availability.
Database security and user access management.
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Fault management
Automatically escalate critical alarms that are unresolved.
Troubleshooting and ticketing.
Real-time diagnosis & Data restoration.
View active processes and installed software details.
Back-up and Recovery
Data backup, restore, and deleted item retention.
Flexible storage options and control for the database.
5. Managed Messaging Services : Users expect anytime-anywhere
access to their email, contacts, and calendars with complete availability,
yet messaging systems are increasingly difficult and expensive to
manage. Tulip can address these needs with our Managed MessagingServices, providing end-to-end, managed messaging solutions, thereby
reducing the total cost of ownership.
a. Standard Managed Messaging Services Features Each of our
solutions include the following features:
Proactive monitoring
24x7 monitoring and management of the messaging infrastructure
and application .
Increased Availability and Data Redundancy.
Advanced diagnostics and measurement.
Comprehensive performance reporting.
E-mail Archiving.
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Continuous email, calendar, contacts, and task synchronization.
Near-Real-Time Logging and alerts.
Performance Management
Exchange Server Administration Management.
Scheduled Re-boots.
Active Directory.
Email Client Access and Features.
Outlook for Web Access (OWA). Pop3/ IMAP4 Client Access.
MS Outlook 2002 /2007 (MAPI).
Implementation and ongoing maintenance of the Exchange system.
Secure instant messaging, secure real-time chat.
Remote access to your email address book.
Calendaring and scheduling, contact and task management, and
public folders .
Global address lists and email aliases.
Security Management
Premium spam and virus filtering.
Multi-layered email security to defend against spam, viruses
attacks.
Wireless data encryption.
Remote IT management capabilities for passwords and other
controls.
Single sign-on.
E-mail Protection Services.
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Back-up and recovery Management
Data backup and restorability.
Flexible storage options and control for individual mailbox sizes.
Effortless restoration of deleted email.
Full-text search and retrieval on all parts of a message, including
attachments.
b. Add-on Managed Messaging Services Features Tulip provides end-
to-end managed messaging, including these additional services:
Mobile messaging (Using TSync / Blackberry Services).
Push e-mail services.
6. Helpdesk Services : Our help desk services give you the freedom to
focus on your core competencies and provide a single point of contact to
deliver the right level of support to your end-users, with the ability toscale as your business needs change. Tulip technology enabled Help Desk
offers 24x7 dedicated services for lodgment, escalation, management of
calls, as well as support packages aligned to Tulip expertise in technology
and business solutions. Our state-of-art technology and conventional
workflow processes lead to distinct improvements in customer
satisfaction levels. The Tulip team, with a custom-tailored helpdesk
solution allows you to gain a competitive advantage in the marketplace.
Our helpdesk services comprise of:
Remote help desk for 24*7 IT infrastructure support and
management.
Providing single point of contact for customers of an enterprise
across locations and geographies.
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IT Infrastructure support covering desktop/laptops, servers,
operating systems, office productivity suites, email & browser
support, network & connectivity issues, line of business & customapplications.
Customer specific toll free number and e-mail services.
Vendor SLA management and escalation matrix.
Incident management or (trouble ticket management) for user
queries, so each issue is logged and monitored until resolved.
Workflow engine to move issues through a defined flow from open
to closed, including monitoring that response time is within the
guidelines of any existing service-level agreement (SLA).
Remote management using remote troubleshooting tools for
effective first call resolution.
Knowledge base creation and updation.
Asset & configuration management Single point for managing
hardware and software assets using both remote discovery and
asset tracking tools.
Security management and virus control.
Performance management and reporting.
Change management Trend analysis and pro-active change
planning.
7. Managed CUG Voice Solution : Tulip Managed Voice is a hosted
Voice over IP solution brought to you by Tulip Telecom, a leading data
telecom service provider in India. With over 17 years of experience in
serving large enterprises, Tulip understands the dynamism and criticality
levels associated with an IT infrastructural setup. Tulip's managed VoIP
solutions help enhance the communication channels in your organization.Having the number one data network in India supporting your voice
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channel ensures seamless port-to-port connectivity. With our in-depth
expertise in managing networks for large organizations, we guarantee the
highest uptimes in the market ensuring your complete peace of mind.Tulip Managed Voice solution offers numerous advanced features that
help increase employee productivity in your organization. Having free
and unlimited intra-company phone calls not only ensures timely
distribution of information but also enhances transparency. With the
Remote Access feature, employees can access their personal extension
"on the go" giving them an extended arm to operate with more flexibility.
Our VoIP solutions enable your organization to follow the "always on,
always there" model. The features are:
Nominal investment, great profits The cost associated with Tulip
Managed Voice services is nominal, with only a one-time investment
required for the IP phones. The recurring charges are minimal and
enterprises can take advantage of these services to substantially bring
down their annual telephony costs along-with enjoying a whole host of
advanced benefits.
Administration
Tulip's Managed Voice solutions provide a user friendly web portal (GUI)
which simplifies the management of extensions within an organization.
Using the Admin Console, the administrator can perform the necessary
administrative and management functions such as adding or deleting
users, enabling or disabling specific users etc.
Security
The design and architecture of the Tulip Managed Voice solutions meets
stringent security standards providing end to end information protection
and maximum network and data security. All the data that travels to and
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from Tulip's network is filtered appropriately by the companys firewall
and encrypted using industry leading standards. All our servers are fully
redundant which further ensures reliability.
Robust network support The network management for the Tulip
Managed Voice solution ensures lower total cost of ownership and easier
management. The entire service is managed 24x7 by Tulip's ISO 200001
certified Network Operations Center by a skilled team of certified experts
and industry standard processes.
Rural Connectivity
Connecting people who live in rural environments is a major challenge.
Most rural populations live out-of-reach of the existing communications
infrastructure and the rural environment poses numerous economical and
operational difficulties such as rough terrain, limited power supply and
dearth of skilled labor. To capitalize on the potential, customers need a
smart communications solution designed for the rigors of rural
environments.
With over 18 years of experience in provisioning and managing large
networks for our customers across the industry verticals, Tulip has the
expertise to act as technology advisor for our customers. We analyze your
current IT infrastructure and enable you to draw lines between operational
and intentional costs. Tulip helps in defining the detailed architecture
based on your chosen strategy and your business direction creating a
blueprint for you to envision the future.
Tulip provides connectivity using multiple wireless technologies for
access in the rural areas. Unlike other solutions, that deliver limited
bandwidth and are designed primarily for voice, our solutions are IP
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based using wireless technology and deliver the highest quality of voice,
data and video. With the largest wireless rollout infrastructure and the
combination of the highest levels of networking skills, Tulip emerges asthe most trusted partner for rural and beyond-the-metro connectivity.
Benefits of Tulip solutions for Rural Connectivity
Cost effective to make business sense.
Enable rapid return on investment (ROI).
Easy to install and simple to maintain. Robust - capable of withstanding extreme temperatures and the
harsh rural environment. Highly scalable and flexible.
Data Center
Today, business requirements demand an always-available core
infrastructure. With more than 18 years of experience in managing the
infrastructure, Tulip delivers fully and shared managed hosting solutions.
Tulip has the skill sets, resources and infrastructure to completely manage
your mission critical sites and applications. With mature service delivery
practices and security standards, Tulip has been able to set the highest
service delivery standards in data centre services. Whether you are
looking for collocation services or building your own data centre, Tulip is
your ideal partner.
Enterprises having complex requirements of server hosting, security,
network device hosting, back-up and storage can avail Tulip IT
infrastructure services; being powered by Tier 3+ datacenters in Delhi,
Mumbai and Bangalore. These data centers are ISO 20000 -1 & 27001
certified and provide you with world class infrastructure to co-locate your
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business critical IT equipment. Tulip also provides you with various
managed services options that allow you to completely outsource to the
experts while you concentrate on your core lines of business. We alsospecialize in delivering turnkey data center build out projects.
Salient features of the Data Centres:
Level 3 Data Centre processes
Building designed as per Seismic Zone 4 specifications
Carrier agnostic services allow you to connect with any BSO foryour connectivity needs
Access to TulipConnect MPLS Services, India 's largest MPLS
VPN Network
Highly redundant and high speed internet bandwidth availability
Complete trend analysis and reporting capabilities
Stringent SLA terms
Tulip Data Center Infrastructure and Facility Services
The state-of-the-art world-class Data center Facilities are custom
designed with raised floors, Precision air-conditioning with accurate
temperature and humidity control systems with separate cooling zones.
They offer the widest range of physical security features, including state-
of-the-art smoke detection and fire suppression systems, motion sensors,
and 24x7 secured access with biometric & proximity card readers, as well
as video camera surveillance and security breach alarms. Tulip Facility
services include:
Physical Security
The entire infrastructure is housed in a very secure environment. The
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building is manned by armed guards 24x7 and has a five-layer security
system including:
Manned access
Card reader
Man-trap
Biometric scanning
Smart cards
Caged area (optional)
Premise monitoring using IP video surveillance
Network Security- Secured Connectivity
Intrusion Prevention System at Gateway Level.
Shared Firewall protection at Gateway Level.
Power
Tulip Data center provides you with redundant incoming power lines and
always available power infrastructure. Further, every rack has 3KVA
power per rack availability with two separate redundant power supplies.
Independent and 100% redundant UPS: 1+1 with 30 min battery backup
at full load along with Dual Bus Redundancy. The generator is further
backed up by another complete capacity generator.
Precision Air conditioning
The entire data center has a precision environment cooling system with
accurate temperature and humidity control systems with separate cooling
zones. The racks have been installed in the data center in Cold and Hot
aisle formations, keeping the rack heat, smooth air flow and air quantity
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requirement for each rack in mind.
The data centre is configured to deliver a temperature control of (202)
C and humidity control of (505) % RH. The dust control is up to 5
micron level to ensure air movement control.
Fire Detection
Tulip has well defined Fire and heat detection sensors above the ceiling
and below the raised floor. The gas based fire suppression system uses
Fire Master 200 (FM200) fighting system.
Earthquake Measures
The Tulip Datacenter Building is strengthened as per Seismic Zone 4.
Water leak detection (WLD)
Tulip has the facility of water leak sensor cable, 4 zone panel.
Master Rodent System
Master VHFO Console Ultrasonic Pest Repeller, 12 transducers included.
Tulip Data Centre Service
Tulip provides collocation services based on both dedicated and shared
hosting models.
Dedicated collocation:
Tulip co-lo offering allows the customer to bring their own hardware and
software and co-locate the same at Tulip Data Center with the requiredrack space and Internet bandwidth. Customer by doing so gets the
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following advantage:
Advanced power management facilities and a very secure
environment for your applications
Fire alarm, smoke detection and fire suppression systems
UPS and generator power backup
Precision Cooling systems for protection of equipment
Warm rebooting of servers
Data Cabling
Basic physical security
24x7 on-site monitoring of network connection and server
availability
Port Availability Report generation
Managed Services
Caging of co-located area (optional service)
Vendor management services
The Data center also offers workspace area for customers that may desire
so.
Premium Shared Hosting Services
Tulip Telecom offers full flexibility to its customers by providing shared
and dedicated services as per their hardware, OS (Linux/Windows) and
standard application software specifications. Hosting services include:
Connectivity either on Data Transfer/ Port basis
IP bundled per server
Shared Firewall/ Shared Network IDS / IPS
DNS services
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System Health Monitoring
Database and Mail Administration
Backup Services Web Statistics Reporting
Caged environment (Optional service)
Vendor management services
Managed Services
Applications and infrastructure hosted in Tulip Data center is completelymanaged by experienced specialists. Tulip offers the following managed
services for applications and equipment hosted in the data center. Tulip
suite of managed services include:
Server administration and management
Network management
Database administration
Managed intrusion prevention services (IPS)
Firewall Management
Vendor Management
Disaster Recovery and Business Continuity
Todays businesses run on foundations built on IT. Any disruption in the
IT backbone and mission critical applications could mean significant
business loss. Tulip provides Disaster Recovery and Business Continuity
Services to ensure that your every business critical application is always
available to you.
Customer Work Area
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This service provides customers the facility of a dedicated work area
within the Tulip Telecom premises. The work area will be in close
proximity to the Data center and will have connectivity to customer rackarea.
E Governance Infrastructure Services
Seventy percent of India's population lives in rural areas, which are
underdeveloped in terms of infrastructure. Over the last decade has
Government of India has taken multiple e-governance initiatives to
remove the long-existing digital divide. The National eGovernance Plan
(NeGP) of the Government of India, very clearly lays out the guidelines
for roll out of such networks. Tulip provides complete operation and
management services for projects under the plan in accordance with the
guidelines laid down by the Government. The Governments e-governance
initiatives allows the State to provide various Government to Citizen
services and provides a unified communication network to all
Government offices across the country.
Tulip has been a preferred Government partner for many years now and
has completed a large number of projects in the public sector. Tulip has
completed various IT projects with the Central and State Government
institutions. The company holds the credit for setting up the AkshayaNetwork in State of Kerala, thereby creating the first wireless district in
the country. The project has received various national and international
accolades, and has become the role model for network deployment in
rural areas.
Tulip Telecom is rightly poised and has extended its expertise in rolling
out projects across the government sector having successfully undertaken
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large E-Governance projects such as Haryana SWAN, West Bengal
SWAN, ASSAM State WAN and MP State Wide area network.
Other key projects include Goa State Data Center, MPCTD, UPCTD, MP
State electricity Board, PSEB, GEB, Ernet, NIC, Elcot, PNB and project
Gyan Sanchar in one of the remotest corners of rural India in Madhya
Pradesh. Besides this, Tulip is also working with some large nationalized
Banks in the country to provide infrastructure for the mission critical
environments.
Some of the services that Tulip provides to State Governments include:
State Wide Area Networks (SWANs) : Tulip has the financial and
operational resources to provide the entire State Wide Area Network
infrastructure based on industry standard technologies. The company has
skill sets to design, deploy, operate, manage and maintain the entire
network, connecting all State Head Quarters, District Head Quarters,
Block/Tehsil Head Quarters and also all respective horizontal offices.
Tulip can further extend the network to every Panchayat, Citizen Service
Centers or kiosks that may be set up across the State.
Tulip not only provides and operates the network equipment, but also
provides MPLS VPN bandwidth to extend connectivity to every State
Government office in the cities, towns and villages. This connectivity is
provided through Tulip's state of the art MPLS VPN network, which is
the largest, such network in India.
State Data Centers: State Data Centre (SDC) has been identified as one
of the important element of the core infrastructure for supporting e-
Governance initiatives of National e-Governance Plan (NeGP). Under the
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NeGP, State Data Centers consolidate services, applications and
infrastructure to provide efficient electronic delivery of G2G, G2C and
G2B services.
These State Data Centers also provide many functionalities like Central
Repository of the State, Secure Data Storage, Online Delivery of
Services, Citizen Information/Services Portal, State Intranet Portal,
Disaster Recovery, Remote Management and Service Integration etc.
SDCs also provide better operation & management control and minimize
overall cost of Data Management, IT Resource Management and
Deployment.
Common Services Centers (CSCs): Tulip's vision of reaching all
villages by 2009 is in consonance with the Government plan to set up
Common Services Centers (CSCs) Scheme for providing support for
establishing 100,000 Common Services Centers in 600,000 villages of
India. Tulip partners with state governments and CSC operators to
provide connectivity as per the Scheme approved by the Government of
India, which envisions CSCs as the front-end delivery points for the
Government. The objective is to develop a platform that can enable
Government, private and social sector organizations to align their social
and commercial goals for the benefit of the rural population in the
remotest corners of the country through an IT based services model.
The company provides connectivity using wireless technology for access
in the rural areas in the licensed and unlicensed bands. Unlike other
solutions, that deliver limited bandwidth and are designed primarily for
voice, our solutions are IP based and deliver the highest quality of voice,
data and video. With the largest wireless rollout infrastructure and the
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combination of the highest levels of networking skills, Tulip emerges as
the partner of choice for rural and beyond-the-metro connectivity.
Consulting & Advisory Services
With more than 18 years of practical experience in IT solutions and
service delivery, gives Tulip the solid foundation to act as the trusted
advisor to the Government sector to optimize their IT infrastructure.
Tulip Infrastructure Advisory Services map your business strategies to the
necessary IT infrastructure and enables you to achieve business goals
efficiently. Tulip's consulting team comprise of senior networking and
communication experts with vast experience in the fields of consulting
and technology. Tulip provides consulting in the fields of advanced IP,
advanced routing, switching, and wireless/ wire line networks, VoIP, IP
telephony, Video conferencing, Telepresence, MPLS and Data centers.
The company's consultancy scope usually includes network engineering,
design, consolidation, as well as outsourcing. Tulip solutions enable
companies to create and successfully deploy IT practices and solutions
that allow an immediate productivity boost and significantly reduce
operational costs.
e-LAN Solutions
"High speed Bandwidth for Large Businesses"
e-LAN is a Metro Ethernet enterprise connectivity solution based on
Tulip's country-wide multi redundant fiber network across all metros of
the country. Tulip's e-LAN solution offers bandwidth ranging from 10
Mbps, 100 Mbps up to 1 Gbps. This is a tailor-made solution for large
organizations as bandwidth can be scaled-up as per the requirements.
Enterprises can now bridge these fiber-based connections with a
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dedicated Ethernet city-to-city connection to two or more of their
locations, extending the applications to all major metros over an MPLS-
based core network.
Features and benefits:
Dedicated metro Ethernet fiber connectivity.
Scalability to add bandwidth on-demand as business grows.
SLA backed services with uptime in excess of 99.5%.
Multiple redundancies at all points of the network. Seamlessly Connect Multiple Locations to access mission critical
applications like Voice, Video, ERP and other business related
applications
All cities connected over high speed fiber infrastructure.
Proactive monitoring of all links.
24 x 7 support from our world-class ISO 20001 and 27001 certified
NOC.
Your organization can benefit from a large range of metro Ethernet
solutions which are currently been offered:
Point to Point eLAN Connects: Available in 10 Mbps, 100 Mbps,
1Gbps & 10 Gbps, Tulip ensures an always on, scalable and
economical interconnect between your two sites on a point to point
model. Based on our award winning multi carrier, multi homing
MPLS service delivery platform, you can trust us with your key
location connects, whether they be your central to site location
connects or DR based application connects. Organizations with
critical security constraints or stringent compliance requirements
might benefit from our flexible and highly scalable point to point
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service without compromising on its organizational security.
Multipoint to Multipoint eLAN Connects: Available in 10 Mbps,
100 Mbps, 1Gbps & 10 Gbps, Tulip Multipoint to Multipoint
Connects provide an any to any WAN functionality to an
organizational setup. With a high availability MPLS core and
access on Ethernets, all your major offices can operate with a LAN
like flexibility and work in an unobstructed and securedenvironment. There are substantial cost savings which a Tulip "any
to any" Ethernet can provide to your organization and at the same
time, ensure highest collaboration and productivity levels.
Tulip Network Architecture
Tulip network has twelve centers for traffic aggregation, each of whichis dual-homed to the core routers over STM-1/DS3 capacity links. These
links are not only in redundant mode, but also follow independent fiber
routes between the POPs. All the remote aggregation points are
connected to the core network over redundant paths allowing
connectivity to be maintained even in times of link failures. This design
provides unmatched levels of core network availability.
Enterprise Mobility Solution
Ensuring Security on the Go. Tulip EMS (Enterprise Mobility Solution) is
a managed SSL VPN solution providing high speed connectivity and end-
to-end security to the enterprises. It enables customers to access their
corporate VPN from anywhere in the world, using any device ie PC,
laptops, PDA. It provides secure, cost-effective VPN services for
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customer applications and other company resources. It eliminates the
need for enterprises to buy or manage a SSL box at their premise and
invest in capex and opex. Our experienced security teams perform theimplementation and 24x7 monitoring and management of the system.
This keeps support costs to a minimum and leads to a lower total cost of
ownership (TCO).
Key features and benefits:
Seamless integration with Tulip MPLS network.
Access to corporate resources via a web browser from anywhere in
the world.
24x7 SLA backed service support.
Can be used as backup, as an extranet solution or to provide access
to mobile executives.
WAN acceleration.
Scalability.
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Most advanced security features including Network access control,
Data leakage prevention and Endpoint compliance.
Scalable solution depending upon customers need for licenses.
A cloud based solution powered by Tier 3 data centers.
International Connectivity
Today, enterprises are focussed on creating powerful data and
communications network to achieve IT efficiencies and advance every
aspect of their business. Tulip Telecom delivers Global data connectivity
solutions to support network, infrastructure and application needs, while
creating enriched capabilities, flexible, highly secure and full-proof
solutions.
Our Global Connectivity
Tulip provides enterprises with the cutting-edge technology, transforming
business to their advantage, complementing customers existing
connectivity, infrastructure capabilities and TCO objectives. Tulip
Telecom offers full design and implementation of the Global data
connectivity services through fully managed next generation networks,
which connects major global business destinations. Tulip global network
connects to strategic markets worldwide in over 300 countries across 4
continents. It connects customer's global offices seamlessly by the help of
reputable partners providing high speed connectivity with the end-to-end
network management.
International Connectivity solution benefits:
Global reach.
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Carrier agnostic.
High network availability.
24*7*365 Global NOC support. Industry leading SLA's.
Ease of Deployment.
High Scalability.
Security.
Single point of contact.
World-class service delivery.
End to end Network Management.
Global MPLS Solutions
To address the surging need of MPLS VPN connectivity across the
globe, Tulip Telecom delivers a secure, high performance Global VPN
network to gain full advantage of flexibility. Equipped with the latest
networks and technology, Tulip Global MPLS VPN solutions allow
customers to share mission critical data, voice and video across a secure,
scalable platform with high levels of security. Our Global MPLS VPN
solutions have a rich set of features that include multiple classes of
service, scalable bandwidth, network topology options and the right
choice of interfaces. The whole network is built on a carrier-grade, IP
based platform, offering greater security and redundancy. Tulip provides
commitment to quality by providing stringent SLA backed practices.
Global MPLS VPN offers an ideal solution for organizations seeking a
flexible, cost-effective solution that will scale as business grows.
Tulip helps organizations achieve operational and financial efficiencies
via the 4 Classes of Service (CoS) to prioritize network traffic, ensuring
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critical applications are serviced first, optimizing access link utilization.
This allows the end customers to optimize costs and performance while
allowing higher priority traffic (e.g. VoIP or business criticalapplications) to be carried without performance degradation. The Tulip
Global MPLS VPN service provides four classes of services per single
physical port on its backbone. Utilizing an end-to-end, Layer 3
infrastructure with advanced MPLS features, Tulip Global MPLS VPN
solutions provide secure network connectivity, without the need for
private infrastructure.
Tulip's International Private Leased Circuit (IPLC)
Tulip IPLC offers cost-effective and reliable connectivity to meet your
business needs. Whether you are transmitting data, video, voice or
multimedia applications, we have the global network reach, operational
support and the expertise to deliver the right solutions for you. Tulip
provisions full end-to-end International circuit from the customer sites,
making the customer deal only with Tulip on all matters of provisioning,
liaisoning, service ordering, fault monitoring, support and billing. For
any fault reporting/troubleshooting, Tulip will act as a single point of
contact to resolve the services. Tulip IPLC solution is reliable, secure
and has a high level of redundancy on different cable systems. Tulip
delivers protection in order to ensure continuity of your IPLC in the
event of cable cut on the primary route. Tulip provides the necessary
reliability and diversity by allowing data to on a transparent auto switch-
over mode to a different path if a link or device fails. This is ensured by
our Network Management team. Our diverse cable networks speak of
path diversity available to our customers.
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Ethernet Private Line
International Ethernet Private Line offers an always-on, dedicated
connectivity at speeds of 1Mbps to 1Gbps, backed with a comprehensive
Service Level Agreement (SLA) and 24*7*365 customer Support,
ensuring maximum service availability. Tulip International Ethernet
Private Line service extends the benefits of Ethernet technology to a
WAN solution which is more cost-effective and eliminates the need for
separate inflexible networks. It enables the creation of a single next
generation multi-service WAN that can transport Voice, Video and Data
traffic, in a reliable, convenient and an economical manner.
Managed Video Conferencing
World seems smaller, with Tulip hosted video solutions. Now there are
no constraints of distance, geography and time zones.
Tulip Hosted Video is an Enterprise High Definition (HD) Managed
video conferencing solution that enables you to communicate and
collaborate without the need of a face to face meeting. It is an end-to-end,
secure, hosted video service that allows you to connect multiple video
systems into a single video conference without the need to purchase and
manage expensive bridging equipments.
Service Features: Video Connect- Seamless integration of MPLS,
Internet and ISDN links for traffic classification, traffic Prioritization,
bandwidth management and traffic monitoring.
Endpoint- High Definition capable endpoints for video conferencing.
Bridging services- this includes Standard Definition and High Definition
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bridging services. Multipoint conferencing take place using MCU hosted
at Tulip Data Centers.
Video Recording/streaming/webcast services- Recording on-going
conferences, archiving them & Streaming live video on demand basis.
Customer Web Portal- For scheduling & Managing the Video
Conference.
Conference Support- 24*7 Video Network Operation Centre (NOC)
support ensuring high network performance and availability.
Total Video Outsourcing- all aspects of the Managed video environment
are covered.
Key Benefits:
India's first HD bridging service.
Single point of contact for all VC requirements.
Cost advantage. Save more than 33% per year on your VC costs.
End-to-end video service including endpoints, central infrastructure
and networks.
Collaboration with Polycom- the world leader in Video
Conferencing. Available across 2000 locations over Tulip MPLS VPN network.
World-class Video infrastructure, people and processes.
Secure communication backed by firewalls placed at the Data
Centers.
Flexible solution- transparent & flexible pricing.
INDUSTRY SOLUTION
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BFSI
Banking, Financial Services & Insurance
Our solutions for BFSI vertical focuses on key issues the BFSI industry
faces with technology. With the extensive experience and in-depth
understanding of the industry, Tulip has developed innovative, best-of-
the-breed solutions to meet head-on, the present and future needs of the
customer.
Tulip has helped leading banks, financial institutions, and insurance firms
resolve complex business challenges with secure, reliable services. The
company offers total banking solutions that not only take on today's
challenges but keep them ahead of the competition. Our comprehensive
and cost-effective banking solutions include network integration, branch
connectivity, and internet access and managed services, supported by our
on-site and remote technical expertise.
We have the required experience in managing and provisioning large
networks across geographies. With the state of art delivery center and
large pool of certified technical resources, Tulip provides a wide range of
service offering, enabling our customers to gain an edge over the
competition in the industry.
Tulip is credited with creating one of the finest Wide Area Networks for
The Bank of Punjab in the year 1999. Tulip has helped PNB deliver
better customer service hence leading to higher customer retention &
revenue generation.-S Sundaram, Chief IT, PNB.
Over the past decade, Tulip has worked on many large projects and has
developed significant skill sets in this domain. We have helped HDFC
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Bank connect 470 branches dotting every region of the country. In a letter
to Tulip Mr. C.N. Ram, IT head HDFC Bank, stated -One of the
cornerstones of our success has been our technology strategy. It wouldnot have been impossible to achieve our goals without the support of
Tulip. While we have been demanding the near impossible, you have
delivered to our exacting standards and striven harder to keep ahead of
competition. It has been our constant endeavor to address all the
technology needs of our customers in order to help them reap business
benefits.
Tulip solutions for the BFSI industry include:
Enterprise Communication Solutions
ATM Connectivity- Tulip provides anytime, anywhere banking with
various delivery mechanisms like internet banking, tele-banking and
ATMs, which can be well connected across the location and centrally
controlled.
Branch/ DSA Connectivity- Being the largest MPLS VPN connectivity
service provider in India, Tulip can offer connectivity to all your
branches, DSAs and partners across the country. To cater to the high
bandwidth availability requirements, the company gives its customers
access to the most extensive fiber network in India.
Intra-city Connectivity- With India's largest IP NGN network spanning
across 2000 locations, Tulip helps banking and financial institutions
experience cost benefits by providing stable intra-city connectivity,
ensuring uptimes in excess of 99.9%.
Corporate Internet Access- Tulip provides internet access on wireless as
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well as on fiber optic last mile in large cities. The company specializes in
providing 10 Mbps bandwidth connectivity to the financial institutions
with the highest service levels.
Rural connectivity- Unlike other solutions, which provide limited
bandwidth and are designed primarily for voice, our solutions for rural
areas are IP based using wireless technology and deliver the highest
quality of voice, data and video. With the largest wireless infrastructure
roll-outs and the combination of the highest level of networking skills,
Tulip emerges as the front runner in rural and beyond-the-metro
connectivity.
Leased Circuits- Tulip provides end to end dedicated connectivity over
leased circuits across the country. We also help financial institutions in
creating city wise metro Ethernet networks for an always on multi
dimensional access involving thousands of desks.
IPLCs- Our International Private Leased Line circuit offers point to point
digital circuit with a dedicated bandwidth to financial institutions which
provide bulk transport of data, voice and video.
Infrastructural Services
Managed services- Managed services include the entire gamut of services
involving monitoring and management of servers, OS, network, desktop,
database and messaging, supported on-site and remotely by the technical
team. Tulip deploys industry best practices and proven solutions that
allow banks and financial institutions to leave IT to the experts, while
they concentrate on their core line of business.
Datacenter Collocation and Hosting services- Banking and Financial
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institutions having complex requirements of server hosting, security,
network device hosting, back-up and storage can avail Tulip IT
infrastructure services; being powered by Level 3 datacenters in Delhi,Mumbai, Navi Mumbai & Bangalore.
FMS- Facilities Management Services from Tulip involve an effective
combination of people, process and technology to ensure that your IT
infrastructure is always up and running. We undertake complete
responsibility of ensuring 24*7 on-site services, availability and
performance of the customers IT Infrastructure as per SLA. Our skilled
professionals, powered by best-in-class practices and state-of-the-art
technology, deliver on-site customized solutions for facility and
infrastructure need of our customers. Tulip has been maintaining large
facilities for the BFSI customers across the country for more than a
decade now. Tulip's end-to-end FMS solutions for financial institutions
include Desktop management, Server & OS management, Database, Mail
messaging and Network management.
Defence
Increased performance, utilization and sustained network availability Net
Centric Warfare has become the key differentiator on how wars of the
future would be fought. Enabling interoperability and convergence indiverse communication structures across Land, air and sea becomes quite
a challenge. The ability to protect war assets and go offensive when
required depends on effective communication, information assurance and
info-security across a challenging terrain and various theaters of
battlefield arena. The challenge lies in adapting legacy and proven
processes to emerging next generation technologies that require higherbandwidth and assured linkages.
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Voice, Video and Data connectivity and other forms of communication
under continuous threats of disaster and damage is a challenge for many
organizations. The decision support systems in the command, control,computer and communication (C4) requirements rely heavily on
information assurance and secure delivery. Intelligence gathering,
surveillance, reconnaissance and the need to transport such data across
various hierarchies and interfaces for decision support in the OODA
(Observe Orient, decide and attack) cycle is critical.
Dependence on wireless and wired forms of connectivity, choice of
circuit switched and packet switched transport layers can define victory or
loss. Interoperable networks, self healing and self configuring secure
networks, management of bandwidth based on accepted dynamic rules
define the order of the battle. Error prone or substandard forms of
communication networks can be disastrous to precious lives and assets.
Tulip can undertake any challenge in deploying networks in any terrain,
under any diverse circumstance. The radio to handheld information
assurance portfolio of services can be richly utilized by the Defence for
its benefit.
Tulip has been a fore-runner in setting up the best network support and
service delivery infrastructure to manage and maintain large connectivity
infrastructure for defiance environments. Our services range from the
design, implementation and provisioning to monitoring and management
of the IT infrastructure across different geographies under the defence
purview in static and mobile forms of communication which are strategic
or tactical by nature.
Large programs such as Battle Management Systems, Tactical
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Communication systems, Army Static communications and Wide Area
Networking systems, requiring system integration and critical multi-band,
multi-mode and multi-platform network management, would find Tulip anatural choice.
Our solutions for the Defense include:
Communication Solutions
Radios- Tulip can offer a wide variety of secure point-to-point and point
to multi-point radios, either in fixed frequency or frequency hopping
format as per various wireless standards. It can help establish linkages,
conduct path profiles and RF survey in any terrain. As an indigenous
radio solution provider, we can offer custom designed IP ready radios in
any of the below mentioned standards in desired frequency band of your
choice:
Wireless 802.11 a/b/g/e/n WI-FI.
Wireless 802.16d WIMAX.
Wireless 802.16e mobile WIMAX end to end solutions.
PDH/SDH point to Point radios up to STM-4 strength.
SATCOM solutions.
These radios come with custom antennas of your choice and can be
ruggedized as per military standards if required. We also offer OEM
solutions in radios if customization requirements are based on time
constraints and serious deadlines.
Network Integration- Defense needs secure and robust communication
infrastructure which is highly reliable across the length and breadth of the
country. Tulip has strategic partnerships with large proven OEM's and has
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a large pool of OEM certified support resources, providing scalable
network integration solutions for the Defense environment. The ability to
integrate the physical layer to Data and Transport layers through highbandwidth switches and routers, interoperability devices and exchanges
make Tulip a natural first choice in complex wide and local area
networks. These networks would be commissioned, maintained and
supported by Tulip support services ensuring high uptime availability of
infrastructure.
Government
Governments all over the country are striving to improve their quality of
service, reduce costs and enhance efficiency. With an increased emphasis
on providing citizens and corporate with world-class IT infrastructure
solutions, Government dependence on IT has increased multi-fold.
Government agencies require these solutions to enhance their internal
processes, increase interaction with citizens/customers in order to achieve
transparency and responsiveness.
In Government sector, the need is clearly for:
Connectivity across branch offices, customers and public.
Improve efficiency and responsiveness.
Digitization of data in order to have smooth operations.
Real time information availability allowing better governance.
Need to reach people across the length and breadth of the state or
any particular location.
Reduction of operation costs by IT infrastructure deployment.
At Tulip, we provide technology solutions to the Government customers
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across the country. We have strong domain expertise and have leveraged
our years of experience to develop ready-to-deploy networks. Our
Government practice offers technology led solutions that have beenspecifically architected to suit the requirements of our customers across
key government functions. Our services range from the network design,
consulting and implementation to monitoring and management of the IT
infrastructure across different sectors under the government purview.
Tulip has been a preferred Government partner for many years now and
has completed a large number of projects in the public sector. Tulip has
completed various IT projects with the Central and State Government
institutions. The company holds the credit for setting up the Akshaya
Network in State of Kerala, thereby creating the first wireless district in
the country. The project has received various national and international
accolades, and has become the role model for network deployment in
rural areas.
Tulip Telecom is rightly poised and has extended its expertise in rolling
out projects across the government sector having successfully undertaken
large E-Governance projects such as Haryana SWAN, West Bengal
SWAN, ASSAM State WAN and MP State Wide area network.
Other key projects include Goa State Data Center, MPCTD, UPCTD, MP
State electricity Board, PSEB, GEB, Ernet, NIC, Elcot, PNB and project
Gyan Sanchar in one of the remotest corners of rural India in Madhya
Pradesh. Besides this, Tulip is also working with some large nationalized
Banks in the country to provide infrastructure for the mission critical
environments.
Our range of services for the Government sector include:
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Communication Solutions
MPLS Connectivity- Tulip being the largest MPLS VPN service provider
in India, offers a complete suite of services, enabling government
institutions to outsource their rollout processes along with the
management of the WAN network. To cater to the high bandwidth
availability requirements, the company gives its customers access to the
most extensive fiber network in India. Tulip offers hybrid connectivity
solutions to implement and roll-out high uptime networks across every
nook and corner of the country.
Rural Connectivity- Unlike other solutions, which provide limited
bandwidth and are designed primarily for voice, our solutions for rural
areas are IP based using wireless technology and deliver the highest
quality of voice, data and video. With the largest wireless infrastructure
roll-outs and the combination of the highest level of networking skills,
Tulip emerges as the front runner in rural and beyond-the-metro
connectivity.
Telecommunications
With a rapidly changing business landscape in communication services, it
is necessary for Telecom service providers to establish their brand as best
in the market and at the same time transform their processes to support
and launch new services continuously across multiple channels of
communication. Our industry knowledge, decades of experience,
technology insight and business acumen enable our customers to achieve
their strategic goals.
Today, telecom service providers are facing unprecedented challenges to
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improve operational efficiency and reduce costs with increasing industry
consolidation, technology convergence and increasing competition. In
this competitive arena, Tulip is helping telecom providers gain newagility in responding to change, with a communication practice that
blends industry knowledge, targeted services, technology and functional
expertise with a proven delivery model.
Tulip has partnered with most of the telecom operator in India. The
company is credited with providing last mile connectivity across almost
every part of the country through innovative use of wireless and fiber
optic. We can help you realize these high-performance endeavors and
help enhance business competitiveness by providing innovative IT
solutions that address core domain problems and provide superior value.
Our solutions for Telecommunications are:
Networking solutions
Core Network Solutions-
IP Services Fabric- Tulip helps telecom service providers in
setting up point to point and multi point, partially and fully meshed
networks, involving end-to-end monitoring and management of the
customers network. Our core networking solutions ensure Quality
of service (QoS), high uptimes, security and scalability.
Wireless Backhaul solutions- Tulip helps building rugged and
highly reliable wireless backhaul solutions with highest carrier
capabilities. The wireless Backhaul links on 2.x/ 3.x/ 5.x & 10.x
Ghz & 802.16d platforms which are ideal for long distance
carriage.
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Internet Bandwidth- Telecom companies need a seamless, high-speed
connectivity to connect with their network of affiliates, customers and
offices around the country. Tulip offers you 24x7 dedicated Internetservice which is fast, reliable and cost effective.
Tulip, a Class "A" internet service provider, provides high bandwidth
internet access all across the country. With access to multiple gateways
and redundant routes, Tulip provides a world class "always on" internet
experience. With extensive fiber networks in business centers of the top
cities of India, Tulip can provide bulk internet upto STM 16 levels.
Clients
Engagement Lifecycle
Prepare Plan Design Install Optimize
Interviews &
Information
Gathering.
Site
Feasibility
Tests
Solution
Landscape
Design.
Simulated
Installation.
Monitoring.
Objectives
Document.
Existing
Network
Assessment.
Process &
Service
ManagementDesign.
Implementat
-ion.
SystemsMigration &
Testing.
Fault
Management.
Platform
Design.
Process
Assessments.
Implementa
-tion Plan.
User
Trainings.
Configuration
Management.
High Level
Design
Development.
Vulnerability
Assessment.
Migration
Plan.
Process
Implementati
-ons.
Account
Management.
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Business
Case
Presentation.
Security
Gap Analysis
Training
Plan
& Developm
-ent.
Project
Completion
Sign off
Performance
Management.
ROI
Justification.
Security
Management.
POC
Continuou