a new approach to unscheduled care delivering excellence by organising our resources around the...
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![Page 1: A New Approach to Unscheduled Care Delivering excellence by organising our resources around the person’s needs Moray Briefing Session 1 st August 2013](https://reader035.vdocuments.site/reader035/viewer/2022070412/5697bf8c1a28abf838c8bcda/html5/thumbnails/1.jpg)
A New Approach to Unscheduled Care
Delivering excellence by organising our resources around the person’s needs
2 0 2 0
Moray Briefing Session
1st August 2013
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Unscheduled Care is…
• urgent with the need to take action at the time of contact with services.
• care which cannot reasonably be foreseen or planned and can occur at any time.
• also referred to as unplanned, urgent or emergency care
• part of everyone’s role
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Growing Pressures
• Increasing demand across public sector
• Recruitment and retention challenges
• Population changes
• Public expectations
• Striving to keep improving quality of care
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Doing Nothing is Not an Option
By 2020:Grampian population +7.2%Over 65s
+13.5%Length of stay
+4%Emergency bed days
+15.9%Emergency department attendances
+7.4%
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Whole System Approach• Individuals supported to make the best
decisions about their own care and to choose the right service when they need support/treatment
• Integrated and flexible workforce to improve care and service sustainability
• Access to patient information at point of contact
• Decision support for professionals when they need
• Agreed decisions are delivered to meet the person’s needs
• Re-enablement to support transition to self/care management and to enhance support at home and in the community.
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What Difference Will It Make?
• Person-centred = improved patient experience and quality of care
• Building on community assets • Empowerment of family and carers• Building of relationships between partners • Improved staff experience, professional learning• Reduction of ambulance journeys • Reduction of A&E attendances and emergency
admissions• Delivery of national targets e.g. delayed discharges, 4
hour standard, boarders, A&E attendances• More effective use of public funding
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24/7 Consultant Level Support
- Leverage of the Whole System
• Know Who To Turn To• NHS Inform/Quality Assured Information• Anticipatory Care Plans
Priorities for 2013/14
• Implementing partnership plans to delayed discharges• number of staff with
re- enablement skills• Exploring ‘hospital at home’ model
• Booking of appointments• number alternatives to admission• Technology
• Hub goes live Sept 2013
• Local directory of information• Enhance local
networks• accessibility of
patient information• Clinical Guidance Intranet• Technology supports communication
• number of Advanced Clinical Practitioners• Integration of primary/ secondary care workforce
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Getting Involved/Further Information
Views/ideas and helping us test these
Patient, staff and partner experience
E-mail - [email protected]
USC Programme Newsletter
www.nhsgrampian.org/unscheduledcare