Briefing Document

Automation of the Manual Exchange Environment

• A need exist to define & establish Consumer replacement services and Technology to replace absolute technology to enable automation of all existing manual exchanges still in operation

• Technology currently in existence absolute

• Due to declining customer base as a result of TBI’s (Theft, breakage and Incidents)

• Customer base reduced by 8% since April 2011 and steadily reduces by approximately 1% to 2% per month

• Current customer based still served = Only 2885 Customers Nationally

• Cost to Company to operate Manual Exchanges Nationally

  Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11

Customer Base 3135 3081 3016 2973 2915 2902 2885

Why the need to Automate?

• A task team representing management in the following environments has been put in place to investigate possible solutions and make recommendations going forward

- Commercial Services - Integrated Network Planning (INP) - Product Development - Consumer Marketing - Technical Product Development (TPD)

The Way Forward

Projected Timelines for Roll Out

Action to be Executed Jul 11

Aug11

Sep 11

Oct 11

Nov 11

Dec 11

Jan 12

Feb 12

March 12

Apr 12

May 12

Jun 12

Jul 12

Aug 12

Sep 12

Testing (Voice / Internet / Data)

Testing TCE / CPE

Define Voice & Internet Products - Marketing

IT Change Request (Job size depended)

First Office Application (FOA)

Commercial Roll Out Starts

Project Work streams identified

Project Work streams

• Engage Consumer Marketing on Product Development

• Product development Kick off meeting

• Define the consumer replacement services requirements for input to Product development

• Finalise Testing on Voice/Data/Internet

• Product Development to Finalise MSD and TSD. Also finalise TCE/CPE Testing

• Log the IT Change Request

• IT System Implementation

• First Office Application

• Commercial Roll-Out

Milestones achieved to date

Project Milestone Date of DeliveryProgress TrackingStatus Description

Engage Consumer Marketing on Product Development

1 July 11Complete

Product development Kick off meeting 8 July 11 CompleteDefine the consumer replacement services requirements for input to Product development

22 July 11 CompleteFinalise Testing on Voice/Data/Internet

31 Aug 11

On track – Voice Data/Internet tested fine, issue with Fax and Modems(need a decision document on fax/ modem s going forward)

Product Development to Finalise MSD and TSD. Also finalise TCE/CPE Testing 15 Sept 11

On Track, MSD Done. TSD process ongoing until roll-out in March 2012.

Log the IT Change Request

30 Sept 11Done and CR 8941 was logged on 21 September 2011

IT System ImplementationFeb 2012 On Track for 2012-02-29

First Office ApplicationMar 12 to Sep 12 On Track Not committed yet

Commercial Roll-OutMay 12 to Sept 12 On Track Not committed yet

Important to Note

• The above is only a high level overview

• Launch new product to Market around May 2012 (Not committed)

• Specifics will be made known in due course

• Dates not yet committed

• You will be kept informed of developments going forward

Thank You