a model linking criteria for best practice concerning edemocracy

A Model Linking Criteria for Best Practice

Concerning eDemocracy

Suree Funilkul/ Wannida Soontreerutana/ Gerti Orthofer/ Helene Gieber/ Roland Traunmüller

School of Information Technology, KMUTT, Thailandand

Institute of Informatics in Business and Government, JKU, Austria

IRIS Conference 16-18 February 2006

Law Faculty of the University of Vienna

Outline

1. Introduction2. The eDemocracy Context

• Best Practice Examples Concerning eDemocracy• The Set of Criteria Applied to Best Practice of

eDemocracy

3. A Model Linking the Criteria4. Some Open Questions5. Some Conclusions on Determining

eDemocracy Implementation

IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practices Concerning eDemocracy

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1. Introduction (1)

IRIS 2006 – Vienna, Austria. Feb. 16-18, 2006 A Model Linking Criteria for Best Practice Concerning eDemocracy

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Andy Brack and Phil NobleE-Democracy Around the World

Use of the Internet by

government, political parties

an advocacy groups to

provide information,

communication, deliver

services or boost participation

to generate a more robust

debate among citizens.

Steven CliftGlobal e-Democracy Trends

The use information and

communication technologies

and strategies by democratic

sectors within the political

processes of local

communities, nations and on

the global stage.

Local e-Democracy National Project in UK

The use of ICTs including the

Internet, mobile technologies

and interactive digital

television to create new

deliberative discussions

between government and its

citizens and between citizens

themselves.

1. Introduction (2)

The use of ICT in democratic process by government sectors to boost up

the quality of citizens’ life and citizens’ participation in a democratic

activities.

“

”


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eDemocracy

services of particular government units

Integration of information and

services from related government agencies

A sustainable democratic government

2. The eDemocracy Context


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Popular Sovereignty

Liberty

Rule of Law

Majority Rule

Group 1: Higher - quality of life

• By using eInformation, eServices applications

• To boost up individual chances

Group 2: Citizens’ participation

• By using eVoting, eForum, and eComplaint

applications

• To support citizens’ organizing in networks

Equality

2. Best Practice Example Concerning eDemocracy (1)


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Providing the eDemocracy applications to meet citizens’ needBased on the eDemocracy applications in Group 1 and Group 2

The Multi-channel Integrated Service System (MISS) Project in Spain To integrate the information systems and interactive databases

Improve the quality, efficiency, and accountability of public services

The APLAWS Project in the United Kingdom

To develop a range of standards to simplify the navigation through local authority website

The information-poor and the disabled persons

2. Best Practice Example Concerning eDemocracy (2)


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The Italian Citizen Portal Project in Italy To offer electronic services and information to the Italian citizens

Provide the information in accessible and usable ways through portal

The Geneva Internet Voting Project in Switzerland To develop the internet voting application

Access the internet voting in an easy and effective way

Citizen Participation in Public Debate Project in Denmark To create a common platform for all public debates

Create within the public sectors in local, regional, and national level

2. The Set of Criteria Applied to Best Practice of eDemocracy (1)


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Gained benefits

Trust and confidence by citizens

Sufficient budget

Rights tools and methodology

Accessibility and sustainability

New communication channels

Empowerment of people

Better infrastructure

Relevance for users

Strong points for project

Based on citizensBased on five

democratic principlesBased on the

eDemocracy applications in Group 1 and Group 2

Selecting the Criteria

2. The Set of Criteria Applied to Best Practice of eDemocracy (2)


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Gained benefits


New communication channels

• friendly use• quality/efficiency• accountability• shared information

• consulting relevant issues• voting relevant issues• sharing ideas and opinions• accessing in easy/effective way

• multi-channel• accessibility standards• link to other channels

• extend the project from Local to National• portable module• integrated module

New channels which are suitable for providing information and services

New channels which are suitable for supporting citizens’ participation


• marketing activity• helping hands• encouragement of people

• encouragement of people• harness the potential of ICT

Group 1: Higher quality of life

Group 2: Citizens’ participationSelected criteria

3. A Model Linking The Criteria for Best Practice Concerning eDemocracy


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• provided interface

• required interface

Component

3. A Model Linking The Criteria for Best Practice Concerning eDemocracy


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4. Some Open Questions (1)


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Can your applications are based on new ICT can be accessed in an easy way?


Multi-channel

Accessibility standards

Link to other channels

Can your application be accessed by all citizens: the disability persons and poor-IT citizens?

Can your application be extended by additional module?

Does your application provide the information that meets the citizens’ need?

Gained benefits

Friendly use

Quality / Efficiency

Accountability

Can your application easily find the information and services?

Does your information disclose and is it correct?

Shared information Can your application be interacted with the citizens or other organizations?


Marketing activity

Encouraged people

Do you publish the new communication channel to citizens?

Does your application hold a strong attraction for citizens?

Does your organization arrange the training day for citizens to use applications?Helping hands

New communication channelsIs this new communication channel suitable for providing information to citizens and obtain the government services by citizens?G

rou

p 1

: H

igh

er-q

ual

ity

of

life

4. Some Open Questions (2)


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Extend from Local to National

Support multi-language

Portable/integrated module

Can your application extend the features or functionality for a larger application?

Can your application be integrated with the other modules in other applications?

Gained benefits

Consulting relevant issues

Voting relevant issues

Sharing ideas and opinions / making

suggestions

Does your application provide the section of consultation to citizens?

Does your application provide the section which citizens can be participated with each other?

Easy / Effective access

Does your application provide the easy access section of citizens’ participation?


Harness the potential of ICT

Does your organization support or provide the tools for participation with citizens?

How many citizens come to use your application to achieve their aim in participating activities?

Encouraged people

New communication channelsIs this new communication channel suitable for supporting citizens’ participation activities?

Gro

up

2:

Cit

izen

s’ p

arti

cip

atio

n

Can your application support multi-language?

Does your application provide the section of polling and voting with relevant issues?

5. Some Conclusions on Determining eDemocracy Implementations


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Government Administration Legal aspect Policy issues Demographic characteristics Geographic characteristics Psychographic characteristics Consumer characteristics

Q & A

For further information, please contact

[email protected]


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a model linking criteria for best practice concerning edemocracy

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