a minor hockey toolbox for parents – the presentation template
DESCRIPTION
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE. A Minor Hockey Toolbox for Parents. A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE. A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE. A. Educate Educate the masses National Programs - PowerPoint PPT PresentationTRANSCRIPT
1A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE
2A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE
3A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE
A. Educate Educate the masses
National Programs
Branch Initiatives
District/MHA Delivery
B. Create and CommunicateAssociation Philosophies
•Team selection•Ice time•Code of Conduct• All involved including parents
Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!
Coaches
Officials
Safety
People
Players
Parents
Volunteers
C. EngageCreate Solid Partnerships
• Get parents involved• Strong parent/coach relationships
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
E. ResolveFormal Response to Complaints
Follow procedures consistently
Sanction consistently
4A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate
Chevrolet Safe and Fun Parents Approach
Seminars• Easy to deliver
• Can be hosted in less than 1 hour
-add District/MHA philosophies and codes of conduct
• Host at registration, or through the coach at the first team meeting!
• All materials including manuals are free of charge
March 7, 2006
A. Educate Educate the masses
National Programs
Branch Initiatives
District/MHA Delivery
5A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate
Chevrolet Safe and Fun Parents Approach
Seminars• Emphasizes parents relationships
with: - players
-coaches
-parents
-officials
-Minor Hockey Associations
• Other important information as it relates to being a parent in the game including identifying general EXPECTATIONS!
March 7, 2006
A. Educate Educate the masses
National Programs
Branch Initiatives
District/MHA Delivery
6A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate
Resource Tools to Educate the Masses
• Branch/District/MHA Constitution/Operations Manual
• AGM Focus Groups• National Hockey Parent Day• Safe and Fun Program• Safety for All • PSA Programming• Development Programming• Branch Programming• Parent Handbook – To be Completed
March 7, 2006
A. Educate Educate the masses
National Programs
Branch Initiatives
District/MHA Delivery
7A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and CommunicateA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and Communicate
B. Create and CommunicateAssociation Philosophies
•Team selection•Ice time
Code of Conduct• All involved including parents
Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!
District/MHA Philosophy• Educate your coaches for consistency• Frame the need for your coaches to have
parent meetings to clarify philosophies on:
Ice time
Player rotation with respect to positions
Respect of officials
Shift length
Pre and post game routines March 7, 2006
8A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and CommunicateA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and Communicate
B. Create and CommunicateAssociation Philosophies
•Team selection•Ice time
Code of Conduct• All involved including parents
Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!
Codes of Conduct/Behaviour• Guidelines for acceptable and unacceptable
behaviour• Provide the foundation for accountability of the
membership when enforcing a sanction becomes a reality
• Keep your code simple and straight forward • Pledge forms can be effective in communicating
your code• Communicate your code whenever you can• Alberta SMART Program a great template!Remember – We can’t expect people to act within our expectations if we don’t let
them know what our expectations are!
March 7, 2006
9A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and CommunicateA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and Communicate
B. Create and CommunicateAssociation Philosophies
•Team selection•Ice time
Code of Conduct• All involved including parents
Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!
Resource Tools to Create and Communicate
• Branch/District/MHA Constitution/Operations Manual
• PSA Programming such as Relax...
• Codes of Conduct
• Guiding Principles for Parents of Value
• Roles and Responsibilities for Parents of Value
• Alberta SMART Program
• BCAHA Team First Program
• Dartmouth Fair Play Program
• Franc Jeu Program
• Parent Approach Manual
• Parent Handbook – To be Completed
March 7, 2006
10A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
C. ENGAGECreate Solid Partnerships
• Get parents involved
• Strong parent/coach relationships
March 7, 2006
11A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
C. ENGAGE Create Solid Partnerships
• Get parents involved
• Strong parent/coach relationships
March 7, 2006
12A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
So what can we do to positively deal with parents?
March 7, 2006
13A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
Team Meetings
Pre Season
Mid- Season
End Of Season
Special Meetings
March 7, 2006
14A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
Encourage kids to participate and respect their choices
Enjoy their participation and focus on new skills, improving performance and having fun
Support our players emotionally by helping them to deal with fear, anger, guilt,
embarrassment and happiness
Stress to parents that they need to:
C. ENGAGECreate Solid Partnerships
• Get parents involved
• Strong parent/coach relationships
March 7, 2006
15A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
Discuss concerns with them with the intent of helping positively address the situation
Model respectful behaviour for their children
Communicate in a professional and courteous manner
Ask questions if they are unsure
Teach coaches to encourage parents to:
C. ENGAGECreate Solid Partnerships
• Get parents involved
• Strong parent/coach relationships
March 7, 2006
16A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage
Resource Tools to Engage in Creating Solid Relationships
•NCCP Team Meeting
•Safe and Fun Parents Approach Seminar
•Branch Mentorship Programs
•Evaluation Templates
C. ENGAGECreate Solid Partnerships
• Get parents involved
• Strong parent/coach relationships
March 7, 2006
17A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
Solving minor issues at the team level…..before things escalate!
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
18A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
• Conflict is inevitable but anger and grudges are not!
• Conflict resolution is important but people taking responsibility for their own behaviour is more important.
• When conflict does occur how we respond determines if a conflict escalates or is resolved.• Recognizing your own personal power can influence how you deal with conflict.
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
19A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
• Every conflict has two components:– How people think– How people feel
• To resolve conflict we need to consider how people feel (their emotions)
• The key is to avoid escalation of a disagreement
• Sometimes the best thing to do is to “walk away” to let the other person cool down
• The expression of anger and how each person manages their anger will determine how intense the conflict becomes
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
20A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond
• Anger is a completely normal, usually healthy human emotion.
• Out of control anger is destructive.
• Anger is “an emotional state that varies from mild irritation to intense fury and rage”.
• When you get angry, your heart rate, blood pressure and hormone levels increase. These determine your response.
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
21A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond
HOW TO DIFFUSE ANGER?• Before you speak or do anything else, stay cool and
calm• Take several slow, deep breaths and relax for a few seconds to slow down your heart rate• Take a few seconds to think about how you can diffuse the situation and avoid a confrontation• Maintain eye contact and watch your body posture• It is okay to walk away from this fight• Consider all the options for responding and their possible resultsIT IS NOT POSSIBLE TO RESOLVE A CONFLICT WHEN EITHER PERSON IS ANGRY. TAKE A BREAK AND ATTEMPT TO RESOLVE THE CONFLICT LATER, IF APPROPRIATE.
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
22A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
• Acknowledge what you have heard and the other person’s position• Ask for clarification to understand their reason or rationale• Summarize what you have heard and verify that this is correct• State your position IF the person is ready to listen• State what points you agree on• State points of disagreement• When the person responds, acknowledge what they
have said • Continue until you have resolved the issue or agreed to disagree• Bring in a neutral person if possible
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
23A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond
Resource Tools to Respond
• Branch Mentorship Programs
• Informal Meeting of the Parties
• Conflict Resolution Training – To Be Completed
• Ombudsman
D. RespondInformal Response to Complaints
Communication
Conflict Resolution
March 7, 2006
24A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
If all the steps we just talked about are put in place the number of formal complaints should be reduced, however;
We must be prepared to deal with formal complaints in a fair, consistent manner!
E. ResolveFormal Response to Complaints
Follow procedures consistently
Sanction consistently
March 7, 2006
25A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
• Policies and procedures provide a road map for your MHA.
• Should reflect the philosophies of your MHA.
• Provide continuity to the activities of the organization.
• Ensure consistency if followed appropriately.
• Help to identify the expected behaviour in an organization.
• Include a complaint handling procedure.
E. ResolveFormal Response to Complaints
Follow procedures consistently
Sanction consistently
March 7, 2006
26A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
Complaint Procedures
Your association needs to define a process as to how complaints will be handled.
E. ResolveFormal Response to Complaints
Follow procedures consistently
Sanction consistently
What triggers a complaint investigation The reporting of unacceptable behaviour by a director,
spectator, coach, player, parent, or official
Clear definitions of unacceptable behaviour
The reporting processThe completion of an incident report form
The method of enforcementProvide a description of who has the power to assess discipline
in the association
This could include getting facility owners concurrence and support for discipline
The method to be used to handle the complaintProcess should include an appeals process
Include this in the association bylaws as they are the governing documents of the
association
March 7, 2006
27A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
• Ensure you have procedures that are fair
• Know and follow association procedures
• Identify expected behaviour
• Use good judgment when sanctions are necessary
• Communicate!
E. ResolveFormal Response to Complaints
Follow procedures consistently
Sanction consistently
March 7, 2006
28A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve
Resource Tools to Resolve by Formal Response to Complaints
• Branch/District/MHA Constitutions
• Branch/District/MHA complaint policies and procedures such as Game and Conduct Management, SMART, Team First
• Minor Hockey Association Survey
E. ResolveFormal Response to Complaints
Follow procedures consistently
Sanction consistently
March 7, 2006
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A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE
At one point during a game, the coach called one of his 7 year oldhockey players aside and asked, "Do you understand what cooperation is?What a team is?"
The little boy nodded in the affirmative.
A Final Word
Ice Hockey Etiquette
30A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE
Do you understand that what matters is not whether we win or lose, but how we play together as a team?"
The little boy nodded yes.
A Final Word
Ice Hockey Etiquette
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"So," the coach continued, "I'm sure you know, when a penalty is called, you shouldn't argue, curse, attack the referee, or call him a jerk. Do you understand all that?"
Again the little boy nodded.
A Final Word
Ice Hockey Etiquette
32A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE
The coach continued, "And when I call you off the ice so that anotherboy gets a chance to play, it's not good sportsmanship to callyour coach 'a dumb jerk', is it?''
Again the little boy nodded.
A Final Word
Ice Hockey Etiquette
33A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE
"Good," said the coach.
“Now go over there and explain all that to your mother and father!”
A Final Word
Ice Hockey Etiquette
34A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences
A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE
Any comments or suggestions to improve this template, please contact any member of the Hockey Canada “Parent Education Committee”
Mike Bruni – Chair
Joe Drago
Frank Lento
Dr. Vern Stenlund
Jack Forsyth
Brian Whitehead
Joe Kompon
Todd Jackson – Hockey Canada
Staff