A letter of CompliantActivity 2 Unit 7 P. 52

Teaching Tips Where you had the bad experience

Ex. I went to ABC Hotel

Teaching Tips When it happened

Ex. Last weekend on May 5 -7

Teaching Tips The product or service

Ex. Your brochure advertised a "Romantic Weekend for two for only $350."

Teaching Tips Why it was unacceptable

Ex. When my credit card statement arrived, I discovered that the "Romantic Weekend" cost more than $2,000. I am sure there must be a mistake. The bill was posted to my account on May 5, and the reference number was 5555-5555.

Teaching Tips What action you expect

Ex. I have enclosed copies of the statement and the brochure. I trust you will make the necessary adjustments. Thank you for taking care of this as soon as possible.

A letter of CompliantEx. I went to ABC Hotel last weekend on May 5 -

7. Your brochure advertised a "Romantic Weekend for two for only $350." When my credit card statement arrived, I discovered that the "Romantic Weekend" cost more than $2,000. I am sure there must be a mistake. The bill was posted to my account on May 5, and the reference number was 5555-5555. I have enclosed copies of the statement and the brochure. I trust you will make the necessary adjustments. Thank you for taking care of this as soon as possible.