a journey of culture change
DESCRIPTION
A Journey of Culture Change. By George Farrell. PEOPLE GET HURT. PEOPLE CAN MAKE THE DIFFERENCE. MPS. Workplace Transport. HSG 65. Display Screen Equipment. Manual Handling. PPE. Safe Systems Of Work. Risk Assessment. COSHH. PUWER. PEOPLE. - PowerPoint PPT PresentationTRANSCRIPT
A Journey of Culture A Journey of Culture Change Change
By George FarrellBy George Farrell
PEOPLE GET HURT
PEOPLE CAN MAKE THE DIFFERENCE
Risk Assessmen
t
Safe Systems
Of Work
COSHH PUWER
Display Screen
EquipmentPPE
Manual Handling
MPS
Workplace
TransportHSG 65
PEOPLE
TO MAKE A FUNDAMENTAL SUSTAINABLE CHANGE IN ACCIDENT PERFORMANCE
ORGANISATIONS NEED TO UNDERSTAND THEIR PEOPLE AND INVOLVE THEM IN
THE IMPROVEMENT PROCESS !
Culture is a way of life of a group of people - the behaviors, beliefs,
values, and symbols that they accept, generally without thinking about them,
and that are passed along by communication and imitation from
one generation to the next
“Customs and Practices”
What is culture ???
It’s the way we do things here !!!!
The safe way or the unsafe way ??
Our hidden values and beliefs !!!!
This give rise to the Spice Girls Syndrome !
What we get is what we really really want !
PERHAPS MORE CONTROVERSIALLY
WHAT WE GET IS WHAT WE ARE PREPARED TO
ACCEPT !
9
Dealing with the whole iceberg
Attitudes
Beliefs
Values
Visible
Invisible
Behaviour
Thinking
Culture?
• Different VALUES and BELIEFS
• Different ATTITUDES
• Different BEHAVIOURS
• Different CULTURES
Values
Beliefs
INFLUENCE Behaviour
Consequences
Attitude INFLUENCE
Get the job done at all costs
Unsafe behaviour
Increased accident
potential
Getting the job done
Accidents happen to others are inevitable
Job gets done – no one gets hurt
Values
Believes
INFLUENCE Behaviour
Consequences
Attitude INFLUENCE
Safe behaviour reduced accident potential
Get the job done safely
Keeping people safe
All accidentsare preventable
ORGANISATIONS AND THEIR MANAGERS ARE RESPONSIBLE FOR THE
CHOSEN PATH!!!
Values
Believes
INFLUENCE BehaviourAttitude INFLUENCE
Get the job done safely
Get the job done at all costs
Be aware 80% of communication is non verbal
Managers talk about the things that are important to
them, people get meaning from this and make
decisions on how they carry out tasks !
Safely or Unsafely
WHEN IT COMES TO ACCIDENT
PERFORMANCE THEREFORE WE GET
DIFFERENT RESULTS !
Paper Federation Accident Data
0
10
20
30
40
50
60
70
80
90
100
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 61 65 69 73 77
Some basic beliefs• I do not go to work and expect to get hurt.• I do not believe that anybody should expect to
go to work and get hurt.• People get hurt
– Causes individual pain and suffering– Upset and heartache for the family
• Despite industry myth - nobody is invincible - the male macho image must be eliminated.
• Every single employee has an invaluable contribution to make.
Culture
Regulation Led
Management Led
People Led
Culture
20
MANAGEMENT ATTITUDE AND INFLUENCE
Critical to Success
21
Influence
A
t
t
i
t
u
d
e
Stars
Well Poisoners
Players
Walking
Dead
HighLow
Poor
Good
22
MANAGERS, AT ALL LEVELS, ARE CRITICAL !
23
Influence
A
t
t
i
t
u
d
e
Stars
Well Poisoners
HighLow
Poor
Good
ALL
MANAGERS
HAVE
INFLUENCE
24
Influence
A
t
t
i
t
u
d
e
Stars
Well Poisoners
HighLow
Poor
Good
ALL
EMPLOYEES
HAVE
INFLUENCE
25
Stars
GOOD ATTITUDE – HIGH INFLUENCE
Always wears PPE and encourages others to do the same
Play an active role in RA reviews and updating of SSOW
Always stop somebody who they see working unsafely
Never walks past an unsafe act
High perception and understanding of near misses
Recognises that they CAN make a difference
Believe that all accidents are preventable
26
WELL POISONERS
POOR ATTITUDE – HIGH INFLUENCE
27
WELL POISONERSOnly ensure rules are followed when it suits
Set a bad example in their own behaviour
Might say “You don’t do that your not safe, leave it to me
Turn a blind eye when it suits
Allow horseplay in the workplace
Encourage people to work unsafely when it suits
See RA & SSOW as a nuisance
Value getting the job done above everything
Believe that accidents are inevitable and the fault of the individual
Players
GOOD ATTITUDE – LOW INFLUENCE
Concerned about their own safety
Understand the importance of following SSOW
Always wear their PPE
Work in a safe manner most of the time
Ignore their mate who is working unsafely
Do not think that they can make a difference
Walking
Dead !
POOR ATTITUDE – LOW INFLUENCE
Do not think safety is important
Often do not wear PPE
Only work safely when being watched
Would not recognise a near miss
Thinks accidents are inevitable
Everybody has
a good attitude
Everybody has influence
A Galaxy
Of Stars
ONE OF THE KEYS TO THE “HOLY GRAIL”
FRONT LINE MANAGERS
OPERATING ON SHIFT
Engaging and gaining commitment from FLM is essential to
underpinning the desired culture – in the middle of the night THEY set
the standard !
DOING: The right things
DOING AND BEING SEEN: People aware of your influence and actions being directed at the right things
DOING AND BEING SEEN AND BEING BELIEVEDBEING BELIEVED: People feeling your leadership and actions directed at the right things and sensing that it really matters to you
Felt Leadership – What is it ?
LEARNING TO DRIVE• Unconscious incompetence
– We do not know what we cannot do
• Conscious incompetence– We know we cannot do it
• Conscious competence– We know we can do it and are aware
• Subconscious competence– We are on auto-pilot DANGER !!!!!!
What does it all mean ?
It means EVERYONE, working together, can make a
difference !
Please remember Safety is not about initiatives which run for a week or a month
IT’S A WAY OF LIFE !!
Culture is a way of life of a group of people - the behaviors, beliefs,
values, and symbols that they accept, generally without thinking about them,
and that are passed along by communication and imitation from
one generation to the next
“Customs and Practices”
What is culture ???
Some Keys to Success• Stable Environment• Good foundations
– Considered Risk Assessments – gap analysis carried out against regulations and guidance.
– Effective SSOW that people can and do follow.• Managers who display
– “Visible Demonstrated Leadership”• Value Safety Reps and support them fully• Involve everyone in the process• Understand people, talk openly and honestly
If this is a journey how far do you have to travel to know that you have achieved the ultimate destination of a totally safe environment ?