a helping hand for a helping hand for western western ......a helping hand for western nsw pathways...

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Covering the Local Government Areas of:

Bourke, Brewarrina, Cobar, Coonamble, Gilgandra, Nyngan, Walgett, Warren, Warrumbungle

June 2016

A Helping Hand for Western NSW - Pathways to Services

A Helping Hand for Western NSW

PATHWAYS TO SERVICES

Version 3, 2020

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This publication has been created by the Rural Adversity Mental Health

Program (RAMHP) as an update to the 2016 ‘Helping Hand for Western

NSW – Pathways to Services’ guide. It aims to provide information on

local support services covering mental health concerns and family and

relationship services, as well as other rural support services across

Western NSW. Contributions have been researched as best as possible

to bring you this information, which is correct as of January 2020. This

does not intend to be exhaustive, nor is it an endorsement of services

included, but rather a list of available options. We welcome feedback on

this resource to the Rural Adversity Mental Health Program (RAMHP) via

Camilla Herbig - [email protected].

Current as of January 2020.

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This publication has been created by the Rural Adversity Mental Health Pro-

gram (RAMHP) as an update to the 2016 ‘Helping Hand for Western NSW –

Pathways to Services’ guide.

It aims to provide information on local support services covering mental

health concerns and family and relationship services, as well as other rural

support services across Western NSW.

Contributions have been researched as best as possible to bring you this

information, which is correct as of May 2019. This does not intend to be ex-

haustive, nor is it an endorsement of services included, but rather a list of

available options.

We welcome feedback on this resource to the Rural Adversity Mental Health

Program (RAMHP) via Camilla Kenny - [email protected].

Current as of May 2019.

Printing of this resource has been supported by NALAG’s Our Shout Program

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CCoonntteennttss

How Are You Going? 4

Mental Health and Mental Illness 5

Tips for Staying Mentally Healthy 7

Circles of Control, Influence & Concern 8

Mental Health Services 10

Rural Support Services 16

Pastoral Support and Charities 19

Local Health Services 22

Helplines - 24 hours 25

Useful Apps 28

Websites 29

How Are You Going? 4

Mental Health and Mental Illness 5

Tips for Staying Mentally Healthy 7

Circles of Control, Influence & Concern 8

Mental Health Services 10

Rural Support Services 16

Pastoral Support and Charities 19

Local Health Services 22

Helplines – 24 hours 25

Useful Apps 28

Websites 29

Telehealth Services 30

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You can follow us on:

How are you feeling?

Self-aware & calm

Irritable or impatient

Angry or frustrated

Aggressive, out of control

What’s your stress level? Coping well Worried or

nervousVery nervous,

panickyReally anxious, panic attacks

What’s your outlook? Positive Overwhelmed Feeling

hopelessDepressed or suicidal thoughts

How are you working?

Motivated & kicking goals

Putting things off, forgetting

stuffUnmotivated,

not working wellCan’t get

anything done

How are you sleeping?

Sleeping normally

Trouble sleeping

Restless, disturbed sleep

Sleeping too much or

too little

What’s your energy level? Energetic Low energy

levels Tired No energy & feeling unwell

What’s your activity level? Keeping active Not doing as

much as usualNot enjoying

activitiesAvoiding activities

How social are you?

Feeling connected

Withdrawal from social

activityAnnoyed with

everyoneAvoiding people, isolated

WELL UNWELL

How are you going?

www.ramhp.com.auwww.crrmh.com.au

Keep it up!

Ask for support, try not to judge

yourselfSee your GP You must get

help

Talk to friends and family

Don’t put it off, act now

Help is available

Do something you enjoy

Contact Community

Health or your EAP

NSW

For more information:

What can you do?

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WHAT IS MENTAL ILLNESS?

Each year, one in five people suffer from emotional problems which are significant enough to seek professional help. This increases to an approximate 45% chance of experiencing an illness over our lifetime. Symptoms can range from mild feelings of depression and anxiety to severe distress and dysfunction which can threaten life itself.

Mental health problems are common but they are also treatable, and we know that getting help early can significantly improve chances of recovery and get you back on track sooner. Yet help seeking for mental health problems is much lower in rural areas than in the city.

We can do things to stay mentally healthy which means we are better able to manage life’s ups and downs, and have a better chance of bouncing back from tough times.

The chart on the opposite page can help you to check in and see how you are travelling, and what kind of support you may access.

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To stay mentally healthy + manage

stress, I like to …

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WALGETT

Walgett Multipurpose Service (Hospital): 6828 6000

Walgett Community Health Centre: 6828 6000

Walgett Aboriginal Medical Service: 6820 3777

Walgett Doctors Surgery (RaRMS): 6828 2133

Lightning Ridge Community Mental Health (outreach to Walgett): 6829 9900

Mission Australia (HASI, Brighter Futures, Juvenile Justice Support, Homelessness and Housing Support Service): 6828 3570

MacKillop Rural Community Services Family Worker : 6828 3505

Walgett Reconnect Program, MacKillop: 6839 2555

Interrelate Family Relationship Service: 6815 9650

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TIPS FOR STAYING MENTALLY HEALTHY

Take a break - be mindful of your stress levels and make sure you take a break when you need it.

Do things you enjoy.

Eat a healthy diet.

Keep active - physically, mentally and socially.

Keep in touch - with friends, family and neighbours.

Set goals - commit to a cause or set yourself goals to work towards.

Abstain or moderate your use of alcohol or drugs.

Reflect on the good stuff.

Get help early if you are starting to become unwell.

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BOURKE

Bourke Multipurpose Service (Hospital): 6870 8888

RaRMS Bourke (GP Practice): 6872 3222

Bourke Community Health Centre: 6870 8883

Bourke Aboriginal Health Service: 6872 3088

Bourke Community Mental Health and Drug & Alcohol: 6870 8871

Richmond PRA (HASI Housing Support & PHaMS): 02 9393 9488

CentaCare Wilcannia-Forbes (Financial counselling, Family Care, Child & Family Support, Reconnect, homelessness support, Aboriginal men’s worker): 6872 1551

Mission Australia (Aboriginal HASI Housing Support, Brighter Fu-tures): 6884 8526

Interrelate ‘Connect’ Mental Health Support Service: 1300 654 269

Uniting Western Family Referral Service: 1300 339 016

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CIRCLES OF CONTROL, INFLUENCE & CONCERN

(Stephen Covey, The Seven Habits of Highly Effective People, 1992)

We have a limited amount of energy available, and it is best

directed towards the things we have control over. Thinking

about how much control, influence or concern we have over

various aspects of our life or business is important, as we can

reflect on how much energy and effort we are directing to

these issues, and what we can impact.

Concern These are the aspects of our life that we often have

very little control over or influence in changing but can impact

us. These include the weather, politics, media, economy,

actions or opinions of others and so on.

Influence These are the things in our community which you

may be able to influence, but are less in control of. They may

include the people in your life, family, neighbours, colleagues,

how you spend your time, your level of knowledge or skills,

and so on.

Control These are the things we make choices about and

have direct control over such as what you read, say, do,

attitude, diet, exercise, rest, people you choose you associate

with and so on.

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If we are focussing on our circle of concern too much, we

are often reactive in our decision making and actions. Being

proactive means working to focus our attention to what we

can influence and control whilst decreasing the energy spent

on our circle of concern.

List some things in each circle which are relevant to you.

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If we are focussing on our circle of concern too much, we are often

reactive in our decision making and actions. Being proactive means

working to focus our attention to what we can influence and control

whilst decreasing the energy spent on our circle of concern.

List some things in each circle which are relevant to you.

Concern

Control

Influence

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COBAR

Cobar Health Service (Hospital): 6830 2111

Cobar Primary Health Care Centre (RaRMS): 6836 5500

Cobar Community Health Centre: 6830 2100

Dr Indra Karalashingham Medical Centre: 6836 4777

Dentist of Cobar: 6836 1761

Community Mental Health Team (Dubbo Outreach): 6881 4000

Richmond PRA, Cobar: (02) 9393 9496

Interrelate ‘Connect’ Mental Health Support Service: 1300 654 269

Barnardos - Brighter Futures, Reconnect: 6836 2511

Centacare Wilcannia-Forbes (Financial counselling, homelessness support): 6836 2172

AWI Consulting (Counselling Service): 1300 363 577 or 0457 084 956

Family Violence Legal Service: 6872 2440

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MENTAL HEALTH SERVICES

NSW Mental Health Line – 1800 011 51124 hour service staffed locally by trained mental health clinicians. They can provide advice and referral to local services regarding mental health concerns for an individual or someone close to them. They do not provide counselling.

Drug & Alcohol Helpline – 1300 887 000Provides referral into local drug and alcohol services. Available 8:30am - 4:30pm Monday - Friday.

Mental Health and Drug & Alcohol ServiceLocated in larger centres and outreach to towns across the region. Provide acute mental health services for adults, children and adolescents, and older people. Also drug and alcohol counselling services available. A list of locations and contacts is available at the back of this resource. Also linked to the NSW Mental Health Line.

HospitalThe local hospital is staffed 24 hours and can be used in the case of an emergency. You can find your local hospital in the phone book, at the back of this resource or online via www.healthdirect.gov.au.

Community HealthMay have a psychologist, social worker or counsellor available, or information on other locally available services. A list of local Community Health Services is located at the back of this resource.

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RAMHPThe Rural Adversity Mental Health Program (RAMHP) is a state-wide program working to link rural people to the help they need. It is funded by the NSW Ministry of Health and administered by the University of Newcastle’s Centre for Rural & Remote Mental Health. RAMHP Coordinators use information and education strategies and innovative projects to build on the strengths of individuals and communities, and to connect people to care.

To find your local RAMHP Coordinator or a range of online resources, visit the RAMHP website at www.ramhp.com.au or contact the Centre for Rural and Remote Mental Health on (02) 6363 8444 or [email protected].

Family & Carer Mental Health ProgramSupports family members and carers of those with a mental illness through advocacy, education, social supports and one to one support. Provided through a partnership between Western NSW Local Health District and CatholicCare Wilcannia-Forbes. Contact the Family and Carer Coordinator (NSW Health) on 0419 869 961 or Support Workers (CatholicCare) on 6883 4600.

Drought Support Team – NSW HealthPeer workers available across the region to provide support to anyone doing it tough due to drought. They can talk through concerns and help link to other supports through ongoing follow up.

Contact via (02) 6881 4000 and ask for the team.

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GILGANDRA

Gilgandra Multipurpose Service (Hospital), Chelmsford Ave: 6880 5900

Gilgandra Medical Service, Warren Rd: 6847 1202

RaRMS Medical Centre, Chelmsford Ave: 6847 0533

Bawrunga Medical Centre, Miller St: 6847 0188

Community Mental Health Team (Dubbo): 6881 4000

Centacare Bathurst (Dubbo Office) Family & Relationship Services, Counselling: 6885 0277

Interrelate Family Centre (Dubbo): 6815 9650

Marathon Health Counselling & Psychology Services - ATAPS, MHSR-RA. (GP Referral Required). Enquiries: 6826 5271

Mission Australia (Homelessness Support Service): 6817 8800

Barnardos - Brighter Futures, Reconnect, Families NSW, Supported Playgroups: 6847 0857

Uniting Family Options Counselling: 6885 2353

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General PractitionersYour GP is a good place to start. They can do a physical assessment to make sure there isn’t something else going on and discuss mental health concerns with you. If you don’t have a regular GP you can ask at the local practice for a GP who is experienced in mental health, or visit www.healthdirect.gov.au for information on GPs in your local area.

It can be helpful to request a longer appointment with the GP if it is the first time you have talked about your mental health. It’s also important that you are honest, and take a list of symptoms to the appointment so the GP has the best chance of providing correct treatment or support.

You can discuss a Mental Health Treatment Plan with your GP, which can include a referral to another provider such as a Psychologist or Social Worker. This will mean you may be able to access up to ten Government funded sessions per year. Some professionals do charge an additional fee so there may be a gap payment required. If you’re concerned about this it can be helpful to ask your GP to recommend someone.

Make sure you book a follow-up appointment with your GP for a few weeks later to discuss any further questions or concerns. It’s particularly important to let your GP know if you feel like treatments aren’t working or are having any side effects from medication.

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SPECIALISED MENTAL HEALTH PROFESSIONALS

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Profession What they can do Qualifications How to access Cost

Psychologist Talking therapies Bachelor degree + clinical training

GP referral, by appointment

With referral/ Mental Health Treatment Plan, some or all covered by Medicare. Without referral, from $100 per session

Psychiatrist Prescribe medication, diagnose, talking therapies

Medical Doctor with Bachelor

degree, some

have extra

training

Referral from GP or health service, by appointment

With referral, some or all covered by Medicare. Without referral, from $200 per session

Registered Mental Health Nurse

Assist with medication, practical support, counselling

Bachelor degree

+ specialised

training

Hospital or community services. Referral from GP or psychiatrist.

Free in public services. With referral, some or all fees covered by Medicare.

Occupational Therapist + Social Worker

Dependent on qualifications. Often talking therapies, practical support

Bachelor degree. May have specialised mental health training

Hospital or community services.

Free in public services. With referral, some or all covered by Medicare.

Peer Workers Dependent on qualifications. Often provide practical and peer support

Certificate IV, lived experience of mental illness

Hospital or community services

Free in public services.

Counsellor Listening, support and some talking therapies

Varied - no standardised qualifications

Community services, by appointment

Some or all of fee may be covered by service or organisation. May charge from $50 per session.

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GPs - Your GP is a good place to start. They can do a physical assessment to make sure there isn’t something else going on and work on a Mental Health Care Plan if needed, plus refer to other local services. Local GPs are listed in this directory under each Local Area.

HOSPITAL - the local hospital is staffed 24 hours and can be used in the case of an emergency. Local hospitals are listed in this directory under each area.

COMMUNITY HEALTH - may have a psychologist, social worker or counsellor available, or information on other locally available services.

MENTAL HEALTH - Dubbo Community Mental Health and Drug & Alcohol Service - (02) 6881 4000; 41 Bultje Street, Dubbo NSW 2830. Outreaches to towns across the region. Provides mental health services for adults, children & adolescents, and older people. Also drug & alcohol counselling services available.

MARATHON HEALTH COUNSELLING SERVICES - Psychology and Counselling Services available in Dubbo and across the region (GP Referral required through a Mental Health Care Plan). Enquiries: 6826 5271.

HEADSPACE - youth mental health services for 12-25 year olds. Church Street Dubbo: (02) 5852 1900.

FAMILY REFERRAL SERVICE - a voluntary and integrated service to meet the needs of families experiencing vulnerability in identifying relevant support services and community resources to assist with the safety and wellbeing of children and young people. Phone 1300 339 016

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Marathon Health Counselling Services – Strong MindsProvides access to free, effective treatment for people with a mental illness. Strong Minds enables clients to access short term psychological interventions within a primary care setting. To access, individuals will need to see their GP for a referral and to have a Mental Health Treatment Plan completed, which GPs will then forward to the Marathon Health Centralised Intake Service. Some services may be provided via telephone or video conferencing. Enquiries: 6826 5271.

New Access ProgramA program developed by Beyond Blue that is free and confidential to help tackle day to day pressures. A coach, specially trained and experienced, will support you in setting practical goals to get you back on track. Appointments: call (02) 6333 2838 or marathonhealth.com.au/newaccess

HeadspaceAct as a one-stop-shop for young people aged 12-25 years who need help with mental health, physical health (including sexual health), alcohol and other drugs or work and study support. Also providing online information and support. Find out more at www.headspace.org.au

National Association for Loss and Grief (NALAG)NALAG provides counselling sessions and support to those experiencing various forms of loss, grief or change. Face to face support available in the Dubbo, Gilgandra and Mudgee regions, plus phone support statewide.

Phone: 02 6882 9222 to book an appointment or visit www.nalag.org.au

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Private and Non-Government Psychology and Counselling ServicesIn some towns there are psychological and counselling services delivered by private providers and Non-Government Organisations, in addition to the Government services. It is best to speak to these providers about what they can do to assist you and what their fees may be.

Some psychological and counselling services may be able to be subsidised through a Mental Health Treatment Plan from your GP, or some counselling services may choose to waive fees if you are in a difficult financial situation.

Visit www.healthdirect.gov.au or speak to your GP or Community Health centre for more information on locally available services.

Some services near you may be:

• Aboriginal Medical Service

• Barnados - Child & Family Supports

• Benevolent Society

• CatholicCare – Family, Carer, Individual & Relationship supports

• CentaCare – Counselling for families, individuals and couples

• Headspace - Youth Mental Health

• Interrelate - Family & Relationship Service

• Lives Lived Well - Drug & Alcohol Support

• National Association for Loss & Grief

• Relationships Australia

• Royal Flying Doctor Service - Physical Health, Mental Health, and Drug & Alcohol Services

• Uniting Family Services

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WARREN

Warren Multipurpose Service (Hospital): 6847 7200

Warren Community Health Centre: 6847 4303

Warren Medical Centre: 6847 4904

Warren Family Health Centre: 6847 4326

Community Mental Health Team (Dubbo): 6881 4000

Barnardos - Brighter Futures (Warren and Narromine), Reconnect: 6372 1622

Schizophrenia Fellowship, Dubbo (PHaMS): 6882 2855

Mackillop Rural Community Services: 6847 3731

Marathon Health Counselling Service - MHSRRA (GP Referral Required). Enquiries: 6826 5271

Interrelate Family Relationship Service (Dubbo based): 6815 9650

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RURAL SUPPORT SERVICES

DPI Drought HubProvides information on services and supports available to prepare for and manage drought.www.dpi.nsw.gov.au/climateandemergencies/droughthub

DPI Rural Resilience ProgramWorks in partnership with farming communities and service providers across NSW to strengthen farming networks, share information and deliver relevant initiatives that build personal and business resilience skills and knowledge to assist farming communities to move forward in a positive direction. Contact details for local Rural Resilience Officers and Rural Support Workers are available via the DPI website. www.dpi.nsw.gov.au/about-us/rural-support/RRP

Rural Assistance Authority (RAA)The RAA manages the NSW Drought Strategy and can help with most of the drought relief and preparedness measures for NSW primary producers. This includes Transport Subsidies, Farm Innovation Fund, Farm Business Skills Professional Development Program, Drought Assistance Fund, Farm Debt Mediation, and so on.Freecall: 1800 678 593Email: [email protected]: www.raa.nsw.gov.au

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"The key to a kinder, gentler

world starts with you. Choose wisely, act compassionately, tread gently and watch the seeds of your kindness grow

- Edgar’s Mission

Rural Financial Counselling Service (RFCS)The RFCS provides a free, impartial and confidential service, working closely with eligible clients to assist them to resolve urgent issues and develop a plan for their future and that of their family and enterprise. Immediate assistance can include liaison with banks to review or re-negotiate loans; farm debt mediation; submission preparation for various government assistance applications; or referrals to other service providers for activities such as succession planning.Contact: 1800 940 404 or online at www.rfcscr.com.au

Local Land Services (LLS)Provides services and knowledge in regards to agricultural production, animal health, pest and disease management and environmental threats. Contact: 1300 795 299 or www.lls.nsw.gov.au to find your local service.

Department of Human Services - CentrelinkA range of payments and services is available to support people living in rural and remote areas.In particular the Farm Household Allowance (FHA) provides eligible farmers and their partners who are experiencing financial hardship with assistance and support to improve their long-term financial situation.Contact: Farmer Assistance Hotline: 13 23 16(Mon - Fri, 8am - 5pm)Web: www.humanservices.gov.au

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RURAL SUPPORT SERVICES

Australian Tax Office (ATO)The ATO can help people affected by drought and other natural disasters by allowing more time to pay tax debts, or arranging for tax debts to be paid in instalments without interest charges, and so on.Phone: 13 28 65Web: www.ato.gov.au (search ‘Primary Producers’)

Office of the NSW Small Business CommissionerSmall Biz Connect is a business advisory program for small businesses in NSW including agribusiness.www.smallbusiness.nsw.gov.au or phone 1300 134 359

FarmHubAn online directory of supports available to farmers from across Australia during tough times, such as drought.www.farmhub.org.au

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PASTORAL SUPPORT + CHARITIESSalvation Army – Rural Support ServicesIncludes Rural Chaplains, disaster relief assistance, crisis support, practical, spiritual, emotional and social support to individuals, families and communities.To speak to a chaplain, visit www.salvationarmy.org.au/need-help/rural-support/ or call 13 72 58.To apply for drought assistance directly please visit www.salvationarmy.org.au/drought

St Vincent de PaulRural Taskforce section to help rural communities in hardship. Vinnies is able to provide financial support to individuals and families in need, as well as support local community engagement events.Contact the Central and Far West office on (02) 6862 5758 or 13 18 12 and select option 2, or visitwww.vinnies.org.au/page/find_help/drought_assistance/

Uniting Church Rural Chaplain – Frontier ServicesRural Chaplains provide practical, spiritual, emotional and social sup-port to individuals, families and communities.Rev. Phillip Matthews (North Western NSW), M: 0418 627 875National office: 1300 787 247.

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USEFUL APPS

BlackDog Snapshot: general overview of your mental health, aims to point you in the right direction for assis-tance and help monitor your mood over time.

BrainyApp: Designed by Alzheimer’s Australia, guides you on how to live a brain-healthy lifestyle and shows that what is good for your heart is also good for your brain.

Check-in: created by BeyondBlue, helps you to start a conversation with a friend who may be struggling.

My Calm Beat: helps to focus you attention to your breathing, which is a key component of mindfulness ac-tivities. Great for children and adolescents but may also be used by adults.

Smiling Mind: App and web-based program developed by a team of psychologists. Targeted programs at ages from 7 years to adult. Based on the concept of mindful-ness.

ReachOut WorryTime App: An app to help control every-day stress and anxiety by giving you a place to store worries, and alerting you when it’s time to think about them.

PASTORAL SUPPORT + CHARITIESCWA of NSWFor those in ‘drought’ or ‘intense drought’ categories, assistance of up to $3,000 is available to help meet household expenses for drought affected families. Expenses can include grocery bills, vehicle maintenance, school, electricity, rates, telephone, dental and medical (gap payments or cost of travel to access treatment) etc. For expenses that are current and/or outstanding.For information or to apply, visit www.cwaofnsw.org.au/droughtaid

Red CrossRed Cross has partnered with the CWA of NSW to provide assistance for household expenses, as described above. Red Cross’ Let’s Talk program can also provide support to local communities to encourage social connection and coping with stress. For more information contact Maree Grant, Regional Operations Manager, Greater Western Region on (02) 8295 2716 or [email protected]

GIVITThe NSW Government has partnered with GIVIT to manage all offers of goods and money to support those experiencing hardship due to the drought. Charities in your local area can request items on your behalf. Visit the website to find local charities you can connect with or to donate. www.GIVIT.org.au *GIVIT is not coordinating the distribution of fodder. For fodder, contact the key charities directly.

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Drought Angelswww.droughtangels.org.au 0409 548 414 or 0447 129 681

Rural Aid - Buy a Bale (fodder)www.buyabale.com.au 1300 327 624

Need for Feed (Lions Club)www.needforfeed.org

Aussie Helperswww.aussiehelpers.org.au/need-help 1300 665 232 or [email protected]

Thirsty Cowwww.thirstycow.org.au 1300 45 11 88 or [email protected]

*This information is a guide only. Please contact each charity for further information, as details are subject to change.*Some payments may have a lag time between application and payment due to administrative processes. If needing additional assistance managing or negotiating bills, you can contact the National Debt Helpline on 1800 007 007.

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LOCAL HEALTH SERVICESWestern NSW Local Health District –www.wnswlhd.health.nsw.gov.au

Baradine Multi Purpose Service - 02 5849 9000

Bathurst Health Service - 02 6330 5000

Blayney Multi Purpose Service - 02 6368 9000

Bourke Multi Purpose Service - 02 6870 2600

Brewarrina Multi Purpose Service - 02 6830 5000

Canowindra Soldiers Memorial Hospital - 02 6364 4300

Cobar Health Service - 02 6830 2111

Collarenebri Multi Purpose Service - 02 6756 4800

Condobolin Health Service - 02 6890 1500

Coolah Multi Purpose Service - 02 6377 9100

Coonabarabran Health Service - 02 6849 1600

Coonamble Multi Purpose Service - 02 6827 1100

Cowra Health Service - 02 6340 9000

Cudal Community Health Centre – 02 6364 2025

Dubbo Health Service – Dubbo Hospital - 02 6809 6809

Dubbo Primary and Community Health Service – 02 5853 2500

Dunedoo Multi Purpose Service - 02 6370 3000

Eugowra Memorial Multi Purpose Service - 02 6850 4000

Gilgandra Multi Purpose Service - 02 6880 5900

Goodooga Health Service - 02 6829 5600

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Grenfell Multi Purpose Service - 02 6349 1700

Gulargambone Multi Purpose Service - 02 6827 4200

Gulgong Multi Purpose Service - 02 6374 3400

Lachlan Health Service - Forbes - 02 6850 7100

Lachlan Health Service - Parkes - 02 6861 2400

Lightning Ridge Multi Purpose Service - 02 6820 5700

Molong Multi Purpose Service - 02 6392 4100

Mudgee Health Service - 02 6378 6222

Narromine Health Service - 02 6889 9600

Nyngan Multi Purpose Service - 02 6835 1700

Oberon Multi Purpose Service - 02 6336 6700

Orange Health Service - 02 6369 3000

Peak Hill Multi Purpose Service - 02 6861 7100

Rylstone Multi Purpose Service - 02 6357 6100

Tottenham Multi Purpose Service - 02 6891 6200

Trangie Multi Purpose Service - 02 5881 9200

Trundle Multi Purpose Service - 02 6892 1900

Tullamore Multi Purpose Service - 02 6891 3100

Walgett Multi Purpose Service - 02 6817 9400

Warren Multi Purpose Service - 02 6847 5400

Wellington Health Service - 02 6845 5500

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LOCAL HEALTH SERVICESCommunity Mental Health TeamsAvailable during business hours. For outside hours, please contact the NSW Mental Health Line on 1800 011 511

Bathurst: 02 6330 5850

Dubbo: 02 6881 4000

Orange: 02 6311 1700

My Key Contacts

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HELPLINES - 24 HOURS

NSW Mental Health Line: 1800 011 51124 hour 7 day telephone triage, assessment and referral service staffed by mental health clinicians. Provides advice about clinical symptoms, urgency of need for care and information about local service providers. Does not provide counselling.

Lifeline: 13 11 14National helpline for anyone experiencing a personal crisis or thinking of suicide. Trained volunteers are available 24 hours 7 days to listen and provide support and referral.

Kids Helpline: 1800 55 180024 hour 7 day confidential support and counselling service specifically for kids aged 5 - 25 years. Kids can contact for a wide range of issues such everyday issues including family, friends or school, to more serious issues such as abuse, mental illness, drug and alcohol use, homelessness and suicide. Counselling available via telephone or online.

MensLine: 1300 78 99 7824 hour 7 day telephone and online support, information and referral service for men with family and relationship concerns. The service is staffed by professional counsellors experienced in men’s issues.

Suicide Callback Service: 1300 659 46724 hour 7 day service providing counselling, information and referral to people at risk of suicide, carers of suicidal people and those bereaved by suicide.

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HELPLINES - 24 HOURS

Drug & Alcohol Helpline: 1300 887 000Provides referral into local drug and alcohol services. Available 8:30am - 4:30pm Monday - Friday.

Alcohol & Drug Info Service (ADIS): 1800 422 599Confidential and anonymous information, counselling, advice and referral service. Available 24 hours 7 days providing information such as safer injecting advice, parent advice, and detoxification.

National Sexual Assault, Domestic Family Violence Counselling Service: 1800 737 732 (1800 RESPECT)Counselling and support services for people regarding sexual assault, domestic and family violence.

Gambling Helpline: 1800 858 858Counselling, information and support 24 hours 7 days for people experiencing problem gambling.

ParentLine: 1300 1300 52Telephone counselling, information and referral service for parents and carers of children ages 0 to 18. Available 9am-9pm on Mon-Fri and 4pm-9pm on Sat and Sun.

National Debt Helpline: 1800 007 007Free, professional financial counsellors offering an independent and confidential service to assist with multiple forms of debt.

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Poisons Information Centre: 13 11 2624 hour 7 day poisons information service to the public.

HealthDirect: 1800 022 22224 hour 7 day telephone health advice line staffed by Registered Nurses for expert health advice, or may offer a call back from a GP.

Carer Line (Carers NSW): 1800 242 636Available 9am – 5pm weekdays to provide support to carers.

QLife: 1800 184 527Telephone and online service available 3pm – 12am 7 days providing counselling and referral for people who identify as LGBTIQ+. Also provides information and advice to concerned family or friends.

National Disability Insurance Scheme: 1800 800 110Access line for beginning NDIS application process. Suitable for Australians aged 7 – 65 experiencing permanent or significant disability.

My Aged Care: 1800 200 422Australian Government’s access line for aged care services for those over 65 years of age, or over 50 for Indigenous people.

CRANAplus Bush Support Service: 1800 805 39124 hour 7 day confidential telephonecounselling and debriefing servicefor rural and remote healthprofessionals and community workers.

In the event of an emergency,always call 000

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PPooiissoonnss IInnffoorrmmaattiioonn CCeennttrree:: 1133 1111 2266

24 hour 7 day poisons information service to the public.

HHeeaalltthhDDiirreecctt:: 11880000 002222 222222

24 hour 7 day telephone health advice line staffed by Registered

Nurses for expert health advice.

CCaarreerr LLiinnee ((CCaarreerrss NNSSWW)):: 11880000 224422 663366

Available 9am – 5pm weekdays to provide support to carers.

QQLLiiffee:: 11880000 118844 552277

Telephone and online service available 3pm – 12am 7 days providing

counselling and referral for people who identify as LGBTIQ+. Also

provides information and advice to concerned family or friends.

NNaattiioonnaall DDiissaabbiilliittyy IInnssuurraannccee SScchheemmee:: 11880000 880000 111100

Access line for beginning NDIS application process. Suitable for Aus-

tralians aged 7 - 65 experiencing permanent or significant disability.

MMyy AAggeedd CCaarree:: 11880000 220000 442222

Australian Government’s access line for aged care services for those

over 65 years of age, or over 50 for Indigenous people.

IInn tthhee eevveenntt ooff aann eemmeerrggeennccyy,, aallwwaayyss ccaallll 000000

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USEFUL APPS

BlackDog Snapshot: general overview of your mental health, aims to point you in the right direction for assistance and help monitor your mood over time.

BrainyApp: Designed by Alzheimer’s Australia, guides you on how to live a brain-healthy lifestyle and shows that what is good for your heart is also good for your brain.

Hello Sunday Morning – Daybreak: helps to manage and reduce alcohol consumption with the support of an online community, heath coaches and tailored activities.

Calm: helps to focus you attention to your breathing, which is a key component of mindfulness activities.

Smiling Mind: App and web-based program developed by a team of psychologists. Targeted programs at ages from 7 years to adult. Based on the concept of mindfulness.

ReachOut WorryTime App: An app to help control everyday stress and anxiety by giving you a place to store worries, and alerting you when it’s time to think about them.

Youth Beyond Blue Check-in: Steps on how you would approach someone if concerned about their mental health.

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UUsseeffuull AAppppss

BBllaacckkDDoogg SSnnaappsshhoott:: general overview of your mental

health, aims to point you in the right direction for assis-

tance and help monitor your mood over time.

BBrraaiinnyyAApppp:: Designed by Alzheimer’s Australia, guides you

on how to live a brain-healthy lifestyle and shows that what

is good for your heart is also good for your brain.

HHeelllloo SSuunnddaayy MMoorrnniinngg –– DDaayybbrreeaakk:: helps to manage and

reduce alcohol consumption with the support of an online

community, heath coaches and tailored activities.

CCaallmm:: helps to focus you attention to your breathing, which

is a key component of mindfulness activities.

SSmmiilliinngg MMiinndd:: App and web-based program developed by

a team of psychologists. Targeted programs at ages from

7 years to adult. Based on the concept of mindfulness.

RReeaacchhOOuutt WWoorrrryyTTiimmee AApppp:: An app to help control every-

day stress and anxiety by giving you a place to store wor-

ries, and alerting you when it’s time to think about them.

YYoouutthh BBeeyyoonndd BBlluuee CChheecckk--iinn: Steps on how you would

approach someone if concerned about their mental health.

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WEBSITES

ACON: www.acon.org.auProvides information on LGBTIQ+ mental and physical health, providing programs and services in locations across NSW.

Beyond Blue: www.beyondblue.org.auOnline counselling, support and referrals from 4pm to 10pm, 7 days a week, as well as a directory of e-mental health services and therapies. Also includes information on various illnesses.

Black Dog Institute: www.blackdoginstitute.org.auAims to lead you through logical steps in seeking help for mood disorders such as depression and bipolar disorder. Provides information and explanation of steps along the way.

Carer Gateway: www.carergateway.gov.auIncludes information for those caring for others and caring for yourself with interactive service finder to connect to local support services.

Head To Health: www.headtohealth.gov.auAustralian Government digital gateway for finding mental health information, services and resources.

Headspace: www.headspace.org.auNational Youth Mental Health Foundation providing early intervention mental health services to youth aged 12-25 years. Online and telephone counselling 7 days a week for issues such as bullying, depression, anxiety, relationships, drugs and alcohol and so on.

Kids Helpline: www.kidshelp.com.auWeb and email counselling in addition to telephone support line for young people aged 5-25 years. Includes information on common concerns, personal stories and interactive games and activities.

SANE Australia: www.sane.orgFact sheets, publications and videos regarding mental illnesses, treatments and support for people living with a mental illness, carers, professionals and students.

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TELEHEALTH SERVICES

If there isn’t a service in your town, you have a long wait time, or you don’t feel comfortable with the person recommended, there are other options.

Many health professionals offer appointments via video call. These appointments will require you to use a computer, tablet or phone to see and hear the person. This is called ‘telehealth’.

GP2U: www.gp2u.com.auVirtual GP surgery, with appointments available online or via the app. Not currently covered by Medicare, so a fee will be incurred. *Not able to provide Mental Health Treatment Plans.

PSYCH2U: www.psych2u.com.auPsychologist or psychiatrist appointments, with a Medicare rebate if you live in a remote area. GP referral (Mental Health Treatment Plan) required.

Call To Mind: www.calltomind.com.auPsychologist or psychiatrist appointment, with Medicare rebate for remote areas. GP referral (Mental Health Treatment Plan) required.

Black Dog Institute Rural and Regional Telepsychiatry Clinic: www.blackdoginstitute.org.au (02) 9382 2991Psychiatrist appointments for people in rural and remote areas via video call. GP referral required, costs bulk billed.

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a helping hand for a helping hand for western western ......a helping hand for western nsw pathways...

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