a division of dialogic communications corporation (dcc))
TRANSCRIPT
A Division of Dialogic Communications Corporation (DCC))
DCC has served as a complete solution provider for more than 1100 companies
worldwide since 1982.
A R UA R U
the communicator!™ for
Windows®
TheCommunicator!
Duty Roster(1984)
(1999)
(1987)
(1994)
(1994)
(1998)
(2000)
Evolution of Reciprix
GeoNotifyGeoNotify™™
What is ?
Reciprix is a Solution that Enables
Decision Makers to
Make Faster Decisions
with
More Accurate Information
What is ?
Reciprix is a new messaging technology that allows you to send a
two-way message to any device, e-mail, phone, fax, pager, or PDA… based on recipient device profiling. Responses from Reciprix messages are captured in a web accessible database for audit
and action purposes.
Faster More Informed Decisions
“How you manage information determines How you manage information determines whether you win or lose. Information flow must whether you win or lose. Information flow must be rapid and accurate so organizations can act be rapid and accurate so organizations can act faster, faster, make more informed decisionsmake more informed decisions, react to , react to
unplanned events and close the gap on unplanned events and close the gap on customer responsiveness.”customer responsiveness.”
Bill GatesBill Gates
Problems with Messaging Today
• Sender doesn’t know if the message has been
received
• Recipient doesn’t know there was a message sent
• Interpretation of Message
• Sender cannot efficiently consolidate responses
• Accountability
• Intranet/Internet Data Collection is Not Dynamic
Result: Decisions are delayed
or made with incomplete information costing you $$$!
Reciprix Solution (internal/external)
Organization EmpowermentOrganization Empowerment
Save Time and Increase Productivity Save Time and Increase Productivity
Make Faster, More Informed Decisions Make Faster, More Informed Decisions
React to Urgent or Unexpected Situations React to Urgent or Unexpected Situations
Response Audit – AccountabilityResponse Audit – Accountability
Proactive CRMProactive CRM
Permission Marketing – How do our Customers Want to be Permission Marketing – How do our Customers Want to be Communicated With?Communicated With?
Response Triggers – Work FlowResponse Triggers – Work Flow
Response Audit – Manage and Measure Quality… Close to Time-Response Audit – Manage and Measure Quality… Close to Time-of-Deliveryof-Delivery
Reciprix – ApplicationsGoldman SachsGoldman Sachs
IT Event Notifications
FedEx:FedEx: POD Notifications
Large Airline CompanyLarge Airline Company Proactive CRM
Deloitte & ToucheDeloitte & ToucheHR-Benefits EnrollmentHR-Benefits Enrollment
MicrosoftMicrosoft
Executive Security GroupExecutive Security Group
Egan High SchoolEgan High School
Guardian NotificationGuardian Notification
M.Lee Smith PublishingM.Lee Smith PublishingSubscription Renewal
Horizontal Applications
1. Customer Service
2. Marketing
3. Human Resources
4. Information Technology
5. Sales
6. Materials Management
7. Production
• Proactive CRM
• Target e-business
• Open Enrollment/Policy Notification
• Event Notification
• Forecasting
• Purchasing
• Decision Cycle Process
Improvement
Solution Options
Client Server Client Server
E-mail only E-mail only
Departmental Departmental
Enterprise Enterprise
ASP – per transaction pricingASP – per transaction pricing
Reciprix Architectural Diagram
The Speed & Quality of
Decision Making
in an Organization
Affects the Bottom Line.
A Look Inside…
Excel.lnkExcel.lnk
Excel.lnk Excel.lnk
Excel.lnk
Excel.lnk
Excel.lnk
Excel.lnk
Excel.lnk
Decision
Communications Today
One Way Messaging
No Receipt Audit
Requires Consolidation
Labor Intensive & Time Consuming
Decision at Risk
Closing the Communications Loop - Reciprix
Two Way Messaging
Time and Date Receipt Audit
Automatic Data Consolidation
Simple – Anyone can use it
Fast-Informed Decisions
Responses
Recipient Rules Page
A Division of Dialogic Communications Corporation (DCC)