a division of bankservafrica. brochures... · a division of bankservafrica. copyright reserved ......

Confidential – Not for dissemination, copying or disclosure without prior written permission

A division of BankservAfrica.

COPYRIGHT RESERVED – A BANKSERVAFRICA

GROUP PUBLICATION

The information contained in this document is proprietary information which is protected by copyright and at law. All rights are reserved. No part of the information contained in this document may be copied, reproduced, disseminated, transmitted, transcribed, extracted, stored in a retrieval system or translated into any language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, in whole or in part, without the prior written consent of the BankservAfrica group.

The information contained herein is confidential to the BankservAfrica group and may not be used or disclosed. Any unauthorised reproduction or disclosure of the information contained in this document will constitute a breach of intellectual property rights and copyright infringement, and may result in damages to BankservAfrica and render the person liable under both civil and criminal law.

Although every care is taken to ensure the accuracy of this presentation, the BankservAfrica group, the authors, editors, publishers and printers do not accept responsibility for any act, omission, loss, damage or the consequences thereof occasioned by the reliance by any person upon the contents hereof.

PO Box 62443, Marshalltown, 2107

Tel: +27 11 497 4000 / Fax: +27 11 493 0595

ABOUT BANKSERVAFRICA 4Who we are What we do

BSVA INTEGRATED SERVICES 8Our value propositionOur solution setsThe BSVA IS operating and business modelOur African footprint

CONTACT DETAILS 16BSVA IS offices

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2

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TABLE OF CONTENTS

1 CREDENTIALS

1BANKSERVAFRICA


Key milestones that shaped our history

Establishment of Automated Clearing

Bureau (ACB)

Incorporation of Bankserv by the

four large banks as a management company

overseeing operating companies

Start of Bankserv commercialisation

facilitated by regulator and approved by shareholders and

board

External analysis highlights the need

for a CEO who will drive growth, productivity and

sustainability

SASWITCH (Pty) Limited was established.

1983

1972

1993

External consultants commissioned to analyse the way forward for the group

1997

1998

A consortium of lower-volume banks acquire a shareholding in Bankserv

1999

2002

2003

2006

2007

2009

Celebrated 40 years of interoperability

2012

2011

A dedicated innovation department is established and the

2013

Tango project successfully implemented

new company structure is bedded down and functioning well

2010

Board unanimously approves next

four-year strategy and new company structure

is implemented to manage growth and focus. Rebranded as

BankservAfrica

A full complement of independent directors and the first independent non-executive chairman appointed in November

Shareholders terminate 1999 shareholders’

agreement. First year of four-year strategy

initiated in July

Board and shareholders approve new four-year diversification strategic framework

CEO appointed with a mandate to focus on

the self-funding of Bankserv through its

commercialisation

BANKSERVAFRICA

Who we are

Our historyPrior to the establishment of BankservAfrica in 1972, the banking industry in South Africa jointly owned several companies that provided payment services to the banks, through a variety of differing payment channels.

Following their own direction and operating independently, the need to consolidate into a single structure was soon recognised so as to ensure benefits such as economies of scale, shared efficiencies, industry

innovation, regulatory compliance and the establishment of a robust National Payments System (NPS).

On 21 June 1972, BankservAfrica was created to facilitate industry interoperability and over the years we have established excellent legal and governance frameworks, efficient operational and escalation procedures, strong industry relationships and brought continuous innovation to the industry; while meeting the payment transactions needs of the industry.

BANKSERVAFRICA 1


OUR ETHOS

Vision• To simplify our worlds by combining trusted

transactions with sensitive information

Mission• BankservAfrica is the trusted payments partner• Our clients benefit from our world class operations

and diverse offerings, ongoing efficiencies and interoperability

• We change the way the world thinks about payments with sensitive information

• We simplify daily life through our people’s innovative spirit and new technologies, one transaction at a time!

Values• We are a company with a passion to succeed, supporting

one another with positive attitudes and effective teamwork. We are committed to our innovative spirit, founded on trust and accountability

Brand promise• Enabling simplicity

OWNERSHIP

Absa23.125%

Dandyshelf Group7.5%

Standard Bank23,125%

FNB23,125%

Nedbank23,125%

BANKSERVAFRICA1


What we do

Enabling InteroperabilityOur core capabilities centre on enabling interoperability across multiple participants over multiple payments types and in so doing reducing risk and complexity in the respective payment systems.

Our future efforts remained focus to:1. Protect and enhance core processing platforms2. Enable new transaction types and channels to drive growth3. Enrich transactions with new value such as enterprise-wide fraud and loyalty applications

EFFICIENCIES AND REDUCTION OF

INDUSTRY RISK AND COMPLEXITY

Participants

Payment streams

BANKSERVAFRICA 1

2BSVA INTEGRATED SERVICES

BSVA Integrated Services

page 10Confidential – Not for dissemination, copying or disclosure without prior written permission

BSVA INTEGRATED SERVICES

Our history BSVA Integrated Services is a wholly owned subsidiary of BankservAfrica, created as per the South African Reserve Bank and the Payments Association of South Africa’s requirements to structure the group into two separate legal entities. These are ring fenced to minimise risk, as BankservAfrica forms the hub of the financial transactions industry in South Africa, while maintaining excellent service levels and standards.

One company. Two areas of operationsBSVA Integrated Services is a commercial company comprising two divisions, each under the leadership of its own CEO. The division supplies a complete set of solutions from basic infrastructure and software, right through to systems for core banking and financial service industries and the facilitation of electronic payments.

BSVA INTEGRATED SERVICES 2

BPO and call centre Business process operations and electronic payments Martin Grunewald

Financial and technOlOgy Banking, information, technology and software systems - Dan van der Westhuizen

inFOrmatiOn management and SWiFt SOlutiOnS

Enterprise content management, document management and output management solutions Global exchange of electronic financial messages - Scott Rossouw

electrOnic PaymentS

Secure, integrated solutions allowing merchants to accept bank issued debit and/or credit card payments: whether based on traditional magstripe or chip (EMV) technology - Anthony Marx

ezimo is a retail based cash payout mechanism that enables the dispersement of cash nationally to the consumer – Max Sokolich

Information exchange is a consolidated, convenient and cost-effective platform for storing, archiving and retrieving different statements and bills from various business units and billers – Max Sokolich

PrOceSSing Industry solution with regional day one and centralised day two sites for cheque processing - Gary Stone

Banking and Financial SOlutiOnS Systems, support and infrastructure for any requirement in the financial services industry - Addie Buissinne

call centre/ichOiceS Seamlessly linking front and back-end capabilities -Gavin Atkinson

managed ict SOlutiOnS Services that protect, remotely replicate and manage data - Johan Bosch


OUR VALUE PROPOSITIONIntegrated, financial, business and technology solutions to simplify your world.

Call centre

Electronic payments

Transaction switching and messaging

Banking solutions and business processing

Infrastructure and software solutions

22 BSVA INTEGRATED SERVICES


EM

ID

Core banking EMID

Core banking

eWallet

Issuer

ATMs

POS

Cheque

Bill presentment

Virtual accounts

Mobilebanking

Internetbanking

Call c

entre

B

PO

SW

IFT

A

sse

t management and tracking Bill presentment Content m

anagement Paym

ent solutions Money transfer

United communications Managed ICT

2BSVA INTEGRATED SERVICES

OUR OPPORTUNITY LANDSCAPE


OUR SOLUTION SETS

Proud member of the BankservAfrica group

Electronic bill presentment

Electronic invoicing

Electronic payments

Cash management

Identity validation


Cheque processing

Document capture, indexing and archiving

Data capture

Back scanning

Front and back office customised outsourcing


Integrated payment processing

Point of sale solutions

Loyalty and customer relationship schemes

Secure payment gateway

Pre paid airtime

Private label cards


Full call centre outsource

Outsource on clients site

Custom call centre solutions

Inbound and outbound solutions

Tele service

Tele sales

SWIFT alliance access

SWIFTNet connectivity

SWIFT disaster recovery

Anti money laundering


Document composition

Records management

Archiving

Enterprise content management

Electronic output management

Information Lifecycle Governance, risk and compliance

Data transformation

Digital signature

Print distribution management


Retail banking

Corporate banking

Debit and credit cards

Micro-finance

Property-finance

Mobile and internet banking

Electronic wallet (eWallet)

Payments

Stokvel financial management

Membership management and payments


Network services

Hosting services

Server support

Desktop support

Output management

Telephony

Video conferencing

Service desk

Electronic asset tracking

Information exchangeBusiness processingoutsourcing (BPO) Electronic payments

Call centre services


SWIFT bureau


Person to person money transfers

Payment systems

ezimo

Money transfer

Banking solutions Managed ICT services Enterprise content management

BSVA INTEGRATED SERVICES2

This is a clear indication that our STRENGTH lies in our DIVERSITY which in turn under pins our ability to GROW and remain a SUSTAINABLE group of commercially viable offerings.


THE BSVA IS BUSINESS ENVIRONMENT

CHANNELS• Voice• Physical biometrics• Call centre• Multiple resellers• Services channels• Hyland resources and resellers• Easy Pay• Post Office• Banks• Mobile banking• Internet banking• Retailers

RESOURCES• Management• Technical staff• Sales staff• Supplier resources• Capital• Infrastructure• Marketing• Core banking system• Data centre• ECNS licence• Own IP

PRODUCT BRANDS• Nomad• ezimo


OPERATING MODEL• Product driven• Service driven• Product and Service driven

MARKET SEGMENTSgeography• Gauteng • Western Cape• AfricaSegment• Retailers• Aggregators• Healthcare• Finance• Banking• Insurance• Media• Construction• Food and beverage

PARTNERSHIPS• Hyland• FIS• RSD• LRS• Compart• Hardware suppliers• Comms suppliers• Power suppliers• Acquiring banks• Issuing banks• Mobile through Wasp• Checkfree• Sybrin• SABRIC• VascoTrax• Aperta• iCombine• BankservAfrica• SWIFT• DataFinity


Our footprint also encompasses Africa

BSVA Integrated Services is currently contracted to 293 registered organisations across Africa which includes 1 376 individual clients and 34 industries.

these organisations comprise:• Close corporations• Pty Ltds • Groups

BSVA INTEGRATED SERVICES2

• Subsidiaries of groups• Franchisees• South African government

Full Outsource

FicroSoft

Gateway Client

FileAct

DR Service

SOUTH AFRICA

SWAZILAND

BOTSWANA

TANZANIA

ZAMBIA

DJIBOUTI

UGANDA

RWANDA

DEMOCRATIC

CAMEROON

CHAD

BURKINAFASO

IVORYCOAST

LIBERIA

GUINEA

SENEGAL

MAURITANIA

REPUBLICOF CONGO

Port ElizabethCape Town

MOZAMBIQUE

GAMBIA

MALAWI

LESOTHO

Dots represent number of clients


The BankservAfrica group clients include:


1 CREDENTIALS

3CONTACT DETAILS


CONTACT DETAILSTo find out more about these exciting solutions or if you require a tailor made offering to meet your needs please contact:

dan van der Westhuizen CEO BSVA Integrated Services and financial and technology solutions [email protected] Landline: + 27 (0) 10 595 1547 Mobile: + 27 (0) 83 253 1512

OFFICESelectronic paymentsanthony [email protected]: +27 (0) 10 595 1530Mobile: +27 (0) 861 234 582

information managementand SWiFt bureauScott [email protected]: +27 (0) 10 595 1521Mobile: +27 (0) 82 442 3959

information exchange and ezimomax [email protected], Landline: +27 (0) 10 595 1523Mobile: +27 (0) 71 350 2728

ichoices call centregavin [email protected]: +27 (0) 11 716 7911

288 Kent AvenueCorner Harley StreetRandburgJohannesburgSouth Africa

Banking and financial solutionsaddie [email protected]: +27 (0) 12 421 5600Mobile: +27 (0) 83 440 7766

managed ict solutionsJohan [email protected]: +27 (0) 12 421 5600Mobile: +27 (0) 82 825 6218

Sanlam building, block ACorner Lynnwood and Sanlam Roads Lynnwood ManorPretoriaSouth Africa

BSVa integrated Services cape townWaleed [email protected]: +27 (0) 21 526 0300 Mobile: +27 (0) 82 305 8833deon Smit – nomad queries [email protected]: +27 (0) 21 526 0300 Mobile: +27 (0) 82 452 3608

The ColosseumFirst Floor, Century Way, Century CityCape TownSouth Africa

CONTACT DETAILS

martin grunewald CEO BPO and call centre [email protected] Landline: +27 (0) 10 595 1550 Mobile: +27 (0) 82 450 1524

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