ISSUE #14

Influencer Insights With Brad Haugen, CMO At SB Projects

Global Branding And The Non-Profit Organization

A Chief Marketing Officer Kicks Off 2015

The Trouble With Better Mousetraps

Big Data The SMART Way

...and much more inside.

EXTRACTED

ARTICLE more at

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DON’T BLEND IN...STAND OUT!

Your business IS your brand. Maximise it.

38 Building Your Business From The Brand Up

A trim balding man in khakis with a button down shirt, the CMO looks the part he has played for so many years – the affable, hardworking executive who gets the job done. It’s the 2015 sales kickoff meeting and he is sitting in the front row with the rest of the executive team, getting ready to address the troops.

He could still remember a time when these meetings required full business attire, there was no PowerPoint, and there were no smart phones or facilitated hashtagged social conversations with the audience. The business world had changed, and he loved it. He had been one of the first to join LinkedIn back in 2002, and could tweet and blog with the best of them. Social media and mobile devices were changing the business landscape, and his company was determined to meet the transformation challenge.

The prior year had involved several one-on-one meetings with his counterparts. They were productive, but at times he could still feel a little tension and some apprehension.

Information Technology - The Chief Information OfficerThe prior year had begun with several meetings involving the Chief Information Officer. In late 2012 Gartner analyst Laura McLellan had published a report that contained the statement “by 2017, the CMO will spend more on IT than the CIO”. Of course a sound bite like that raised some eyebrows in both marketing and IT.

It was time to check their facts and see if that prediction could be supported with their own data. The CMO and CIO had already been

working closely together over the past couple of years as a result of the organizations ongoing social media and mobile marketing initiatives. And what did they discover?

That technology spends of 17% was indeed the second largest part of their marketing budget. But for their company, the associated dollar value was not more than the IT budget or likely to overtake it. What was actually becoming of greater concern was the number of applications, programs and platforms the small marketing team was being tasked to learn and manage. In fact, across all the marketing functions, the number currently stood at well over two dozen.

A Chief Marketing Officer Kicks Off 2015Alan See

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Brand Quarterly 39

2015 CMO/CIO View:

Marketing departments are often responsible for several ‘IT’ applications. They can include aspects of CRM, marketing automation, email marketing, website analytics, data analytics, marketing research, creative applications, webinar-meeting, and more. This doesn’t even begin to touch on all the new social media and mobile marketing related platforms and applications that are now part of the strategic marketing plan.

The CMO and CIO need to focus more on matching talent and headcount to the applications that are actually being used and bringing value, than worrying about who has the bigger budget.

Sales – The Chief Sales OfficerLike many CMO’s he had started his career in sales. He had carried a quota and covered a territory just like the CSO. That background brought great credibility and helped them agree on many strategies; but they could still have their moments when it came to lead generation. Of course sales would like “qualified, ready-to-buy right now” leads. But they both know in complex solution selling environments that’s not a realistic expectation.

Marketing was providing support through the entire sales cycle, but their main focus – including the budget – was on the front end. Creating awareness, generating interest and building greater industry credibility had

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40 Building Your Business From The Brand Up

been important to helping them engage with prospects and customers. And the fact that over 60% of their marketing budget was dedicated to lead generation activity supported that point-of-view.

2015 CMO/CSO View:

There will always be some degree of tension between sales and marketing when it comes to lead generation activity. And that’s OK, the key is not to let it spiral out of control. One area the CMO and CSO agreed needed more focus was on helping the sales teams understand and make better use of social media, particularly LinkedIn.

Many sales people still viewed LinkedIn as a resume tool. They were not leveraging it as a business development platform. Subject matter experts from the marketing team will be spending more time training the sales teams, one-on-one if necessary, in order to make improvements in this area.

Legal – Chief Legal CounselA few years ago the CMO and Chief Legal Counsel had a difficult relationship. At one point the CMO had actually said “I’d rather go to the dentist than have a meeting with our legal department”. The reason is that Legal and HR had formed an alliance to ban all corporate social media activity. Employees were not allowed to access LinkedIn during its early years and later on blogging, Facebook and Twitter went through similar review processes. That was now in the past, the legal department was onboard.

2015 CMO/Legal View:

Legal understands the value of social media and recognizes the fact that there will always be some degree of risk associated with those media channels that cannot be totally mitigated. However, that doesn’t mean marketing gets a free pass.

The marketing department will work to make sure all “Social Media Policies and Procedures” documentation is always up-to-date and communicated throughout the

CEO:I hear about

social media all the time now; but does Wall Street really

care if we get social?

What’s our competition

doing?

CFO:Are we

talking about decreasing expenses or increasing revenues with this strategy?

CIO:What about

network security?

By the way, we can’t allow everyone to be downloading

all these untested desktop social apps.

Sales:Are we using

this to generate leads or is it about

customer service?

If it’s about leads,

will the quality be any good?

HR:Are we going to allow all employees

access? If so,

what about productivity?

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Brand Quarterly 41

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Alan SeePrincipal, Chief Marketing Officer | CMO Temps, LLCAlan See is a senior marketing executive and currently ranked as the most followed CMO on Twitter by Social Media Marketing Magazine and a Top 1% Influencer by Kred. His rare ability to speak Web 2.0 and Sales 101 in the same sentence makes him a popular blogger and conference speaker. Alan has over 25 years of industry experience and has performed in senior marketing, senior analyst, management consulting, and sales management roles at MindLeaders, AT&T, Seapine Software, AberdeenGroup, Teradata, SAS Institute, Cap Gemini Ernst & Young, and NCR Corporation. He has also served as an associate faculty member at the University of Phoenix facilitating courses in Marketing & Management Theory.www.cmotemps.biz

organization. This will be very important because new “Social Employee Advocacy” software applications are likely to expand how marketing leverages social media throughout the company, in order to help employees feel comfortable in the role of brand advocates.

Human Resources – Chief Human Resources OfficerLike legal, HR has been fully engaged with marketing as it related to the new social media channels. Sure, in the beginning they worried about employee productivity and whether or not social media was even relevant to their functional area. At times they still wonder about the productivity, but they definitely see the recruitment value.

2015 CMO/HR View:

There is one important area the CMO would like to see a change made as it relates to HR and how their current processes impact the corporate brand. This project will also involve IT.

Current HR applications and processes offer prospective employees the ability to connect

their LinkedIn profiles and / or upload their current resumes. Either way, the process still requires them to enter the same employment and education history that can be found in those sources. This duplication of effort is time consuming, frustrating and leaves a bad first impression of the corporate brand.

The Chief Executive OfficerThe Chief Executive Officer came up through finance and is pretty much a numbers person. And, as you might suspect, the CEO takes special interest in things that increase revenue, decrease costs, or mitigates risk. In short, that means the question “What’s the ROI?” is never going to be far from the surface.

2015 CMO / CEO View:

The CEO is taking the stage now to kick off the meeting. Let’s listen…

“What is currently impossible to do that if it were possible would change everything.”

That’s an interesting question to open the meeting with…

“Well, use the hashtag #ItsPossible for today’s meeting because we’ve got big news!”

OK, the CEO is more than just a numbers person! The CEO understands the importance of leading by example and is not afraid to leverage the new social platforms.

It’s going to be a fun year!

...there will always be some degree of risk associated with those media channels that cannot be totally mitigated.

Building Your Business From The Brand Up

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Brand Quarterly

Marketers: Gain Greater Credibility With The CFOLaura Patterson

56

From The EditorThis year don’t blend in… Stand Out!  Your business IS your brand, so maximise every area of it, from marketing, to customer service, finance and HR.

We have a brilliant lineup of contributors in this issue, each sharing their knowledge to help you do just that - maximise your brand and your business.  Along with a few of our returning reader favourites, I’d like to welcome our six first time contributors - it’s a pleasure to have you on board!

This issue also sees us welcoming the first of our new Brand Benefactors - organisations that believe in our vision and are helping Brand Quarterly benefit more businesses and business professionals.  In continuing our great relationship with the Brand2Global conference, it’s wonderful to officially have them join us as Brand Benefactors.  And we’re also excited to welcome the internationally recognised LocWorld conference and event series to our Brand Benefactor family.  We really appreciate your support guys.

Speaking of support… a big thanks to our readers who’ve connected with us via social media - your social love and sharing is truly appreciated.  As is your feedback.  Following your requests, subscribers will soon have updates on the latest online articles winging their way directly to their inboxes.  So if you haven’t already, come join the conversation, let’s connect on Twitter @BrandQuarterly and/or LinkedIn.

That seems like the perfect place for me to sign off.  Enjoy the insights shared from our contributors in this issue... and if you love it, feel free to share it :)

Cheers,

FionaBrand Quarterly magazine ISSUE #14 - Published FEB 2015 www.brandquarterly.com

Publisher/Design: Vesey Creative Ltdbrandquarterly@veseycreative.com

As the publishers of Brand Quarterly, we take every care in the production of each issue. We are however, not liable for any editorial error, omission, mistake or typographical error. The views expressed are those of the contributors and not necessarily those of their respective companies or the publisher.

Copyright: This magazine and the content published within are subject to copyright held by the publisher, with individual articles remaining copyright to the named contributor. Express written permission of the publisher and contributor must be acquired for reproduction.

Big Data The SMART WayBarnard Marr

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