a changing environment for learning & development
DESCRIPTION
Thales Training & Consultancy presents 'A Changing Environment for Learning & Development', exploring how managed training services and outsourcing training administration can provide the L&D function for your business. This presentation was originally given at the World of Learning Conference and Exhibition 2012.TRANSCRIPT
![Page 1: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/1.jpg)
A Changing Environment for Learning & Development
Mandy Smithson
![Page 2: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/2.jpg)
Objective
The session aims to explore how the L&D professional can deliver solutions which meet the needs of the business whilst balancing the budget…
![Page 3: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/3.jpg)
Agenda
Objective
Is Outsourcing a Solution?
Commercial Procurement
Business Partnering
Technology as a supporting Tool
Case Study
![Page 4: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/4.jpg)
Let’s paint a picture…
Reduced Budget
Growing mandatory requirements
Reduced Admin Headcount
More focus on ROI
Leadership Development as a priority
![Page 5: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/5.jpg)
What options do we have?
Grow Team
Ask for more budget!
Lower expectations for delivery
Spend time consistently reviewing suppliers
Develop a Strategic Partnership with an Outsourced Provider
![Page 6: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/6.jpg)
The Stats…
82% outsource at least part of their L&D function
89% believe their current L&D could be improved with further outsourcing
Commissioned Research “The Outsourcing Learning & Development Survey”
Thales Training & Consultancy
Jul 2010
![Page 7: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/7.jpg)
Taking the Plunge…
Loss of control
Cost of Managing Suppliers
Quality Control
Confidentiality
Sizeable Contracts
Too many suppliers
Taking the Plunge…
![Page 8: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/8.jpg)
Control, Shared Control, Handover?
Production of Delegate Joining
Instructions Management of core PSL for 3rd party delivery
Scheduling of entire training
catalogue
L&D Vision & Strategy
L&D Budget
Management of Administration
TeamAll L&D logistics
Reporting and Invoicing
IT Hosting & Mgmt of the
LMS
On-line Evaluations and ROI reporting
Relationship Building with Line Managers (L&D
PR)
![Page 9: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/9.jpg)
Commercial & Organisational Benefits
Labour saving Time saving Procurement saving Technology Developments Improved service delivery Quality Management Immediate MI
![Page 10: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/10.jpg)
Role of the Client Portal
HR Feed E-learning Platform
Course
Delivery
Tracking
InformationCourse Catalogue
Technology as your partner?
![Page 11: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/11.jpg)
ROI
Improved ‘service’ - better than internal offer? Service Level Agreement Improved timeframes
– Course Bookings– Production of MI– Evidence of savings
Employee Surveys
![Page 12: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/12.jpg)
Supplier of Choice
Approach to Business Partnering Ability to work against a SLA Innovation – Thought Leadership… Experience across industries Supplier Network Project Management Credible Learning Specialist Experience in TUPE Evidence of cost savings
![Page 13: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/13.jpg)
Case Study
11 National Sites 7000 employees £2m spend on external suppliers £6m on internal spend L&D executed via HR consultants Maverick Spend Over 800 suppliers No Discounts Manual Administrations Poor recording of training records One location
Core service centre– 6 administrators
– 2 regional based administrators
3 Training Venues Reduction to 250 suppliers Negotiated Rates Core PSL Zero maverick spend L&D expertise Learning Portal MI accurate/timely Key Account Management
![Page 14: A Changing Environment for Learning & Development](https://reader037.vdocuments.site/reader037/viewer/2022103014/54916888b479599b618b48d9/html5/thumbnails/14.jpg)
The Catch?
There isn’t one…