a brand new day for a new way smart it

© Copyright 05/02/2023 BMC Software, Inc1

Smart ITA New IT User Experience

Intelligent

Beautiful Mobile


Brian Zaik, User Experience, BMCJon Hall, Product Manager, BMCOctober 15, 2014

A Brand New Way for a New Day: Smart IT


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#SmartIT

Technology is not meant to block or complicate us. Technology is meant to improve our lives and make us stronger.


#SmartIT

So What Happened?


BMC Remedy with Smart ITBMC Reinvents ITSM


Intelligent

Beautiful Mobile


#SmartIT

Smart IT is designed from a thorough understanding of IT service workers and how they actually accomplish their jobs.


We revolutionize ITSM by uncovering innovations from what we see and learn from the everyday users of our products.

#SmartIT


Using the power of Remedy to provide the right information at the right times.

Providing big-picture views of the world to uncover trends and help manage workflow.

Recommending actions to take based on context and learned best practices.

Aware Insightful Proactive

Smart IT Principles for Creating User Value

Enabling open collaboration through easy access to resources, people, and knowledge.

Offering customizations, both at the organization and individual levels, which transcend devices.

Greeting users with an experience built to delight and encourage them to come back.

Accessible Flexible Rewarding

#SmartIT


Delight in an Age of Formless IT

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Live Demo

#SmartIT


Tear Down That Wall, Mr Hall!

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Live Demo

#SmartIT


With dynamic access to knowledge and data, Smart IT improves productivity and knowledge for the workforce.

Smart IT provides a modern, consumer-style experience users will enjoy and come back to use.

An experience that moves across platforms eliminates barriers and detours.

Smart IT is a brand new ITSM story.

Intelligent Interactions

Beautiful Experience

Mobile Enablement

And we’re just getting started.

#SmartIT


Thank You.

#SmartIT


Thank You.

Brian Zaik@brzaik

Jon Hall@JonHall_

#SmartIT