a. bancs 4.0 training manual for hl - he product b. circular no - 416 c. circular no - 417 d....

a. Bancs 4.0 Training Manual for HL - HE Productb. Circular No - 416c. Circular No - 417d. Circular No - 419e. Circular No - 420

Bancs 4.0 Functionality for HL - HE Product Customer Creation

New validations are added for data Quality. Contract Booking -

Screen simplification. Builder Subvention for HL - HE partly disburse cases. Part pre payment of HL HE and auto regeneration of repay

schedule. New field Customer name is added for Co-borrowers and

Guarantors. New field 'Linked Account' is added on screen 17048. New field grace Days is available for HL – HE Products. CERSAI Charges and MOE Charges are introduced for HL HE

under company code 1 and 2.

New validations in system for data quality

• Mobile Number - validation is built for the mobile number if user enter less or more than 10 digits number, then system will throw an error message “ Mobile No length should be 10”. And user will have to enter 10 digits mobile number.

• If there is prefix number or ISD number in mobile number user will enter that number in ISD field.

1. User should enter 10 digit mobile number and correct mobile Number

If less than or more than 10 digits mobile number is entered then user will get the error message.

• PAN Card - validation is built for PAN No. • The length of PAN No. will be 10.• The first 5 characters of PAN No. will be alphabets, next 4 will be numbers and the

last character will be alphabet.• 4th character represents the category of the customer i.e.• P - represents Individual Customer, (For Personal Customers, it will be always 'P)• C - represents Company, (For Corporate Customers, it would be ‘C‘) • T - represents Trust, (For Customer type is Trust, it would be ‘T‘)• H - represents HUF , (For Customer type is HUF , it would be ‘H‘) • System will not allow any special characters in Pan number field ie,. “No spaces,

characters like !@#$%^&*().

1. If user enter incorrect Pan ID

User will get the error message to enter proper format in Pan ID

If user will select personal customer type and enter the Pan ID of corporate customer user will get the given error

Fourth letter should be “P”

If user will select Non personal customer type and enter the Pan ID of Personal customer user will get the given error

Fourth letter should be “C”

• Date of Birth - A validation is built in system if user enter the DOB of customer less than 18 or greater than 70', then A pop up or error message will be given as the” CUSTOMER AGE CANT BE LESS THAN 18 OR GREATER THAN 70”.

Select date of birth.

If user enter the DOB of customer whose age is less than 17 or greater than 70 system will give the error message

• First ID Type - Validation of uniqueness for all first ID Types (Driving License/ Aadhar card UID/ Voter's card)- if a customer with same ID type existing in system then system will not allow to enter that duplicate ID for other customer.

First ID number which is entered for a customer and if same ID is already entered for existing then system will given the error message

Contract Booking screen Changes

1. Fields on screens are made LOB specific.

when user will select LOB as HL-HE then fields related to company HL- HE for company code 1 and 2 will be auto- populated other wise it will not be available.

Fields which were on miscellaneous 1 and 2 tab are moved to core option screen, hence user will have to enter all the in core option screen and will not have to go other Tabs

Application No field is mandatory for HL- HE Products user will have to enter the form application of customer in this field and it will flow from LOS to LMS for settlement case

1. Field is move from insurance tab to main tab and for non vehicle products the default value will be NOT applicable

2. For vehicle product user will have to select the value from drop down

The default value for Non vehicle products will be insurance not required and for vehicle products user will have to select the drop down.

The default value 3 will be auto-populated, user will not have to enter 3 while contract creation in loan tracking menu

User will only have to click on transmit button

The default value will be blank for HL- HE products for other products the default value will be NO FEES.

Repayment schedule screen will come after repayment creation user should check the generated repayment schedule and if incorrect repayment schedule is generated user can regenerate the repayment schedule

1. On click of transmit button on disbursement screen user will get the error message

2. Then user should mandatorily click on view disbursement details button to view the details of contract

User need to check all the details of the contract and click on save button once the details are checked user will be able to disburse the contract.

User( Checker) need to check all the details of the contract through menu mention in the error message and then authorize the queue.

Builder Subvention for HL - HE partly disburse cases.

In Home Loan and Home Equity for builder subvention case, two new fields are added on contract creation screen.

The fields are-• Adv Int Amt. • BPI AdvInt flag.

Adv Int Amt field is a mandatory field.

If there is No Advance Int amount user should enter 0 in the field, and BPI AdvInt flag will appear disabled (grayed out).

In Adv Int Amt field user has to enter the subvention amount of the builder.

User will have to select BPI AdvInt flag as ‘YES’ or ‘No’

If BPI is to be deducted from Adv Int amt then user should select BPI AdvInt flag as ‘YES’.

If BPI is not to be deducted from Adv Int amt then user should select BPI AdvInt flag as ‘NO’.

1. Enter Subvention amount

2. Select BPI AdvInt flag as ‘yes’ or ‘No’ 3. After entering all the details click on Transmit button

• User should follow normal booking process and on repayment schedule creation screen enter principal start month.

• Once user had enter all the details of contract user will follow the same steps of booking the contract,

• Then on Repayment schedule creation screen user had to enter the principal start month,

1. Enter Principal start month

2. Click on Transmit button

Then user should continue with the normal booking process, once the loan tracking menu is completed user has to follow the given steps(menu) to pass RO advance Interest amt entry.

Release Order Txns RO Release Order Txns RO Other Adjustments.

1. Select option:6 Adjustment to Adv Int BGL


1. User will have to Click on Transmit button on this screen

• After completing all the steps during disbursement - • On disbursement screen the value of actual disbursement amount will the (Application

amount – advance Int amount) ie., ( for eg – if application amount is 1000000 and Adv Int amount (subvention amount ) is 200000 then the disbursement amount on the disbursement screen will be 1000000-200000= 800000).

• Then user can do the first tranche disbursement.

Second Tranche disbursement • For second tranche if user had to enter the additional subvention amount user has to

follow the given steps – • Go to contract tracking operations select existing account and enter contract no on

the screen.

1. In loan tracking menu enter 1: maintenance.

2. Click on transmit button

1. Enter 7: Account creation option


1. Enter 15: Amend Builder subvention


User will get amend builder subvention screen where, in Additional subvention amount field user can enter the additional subvention amount

1. Enter additional subvention amount


3. On Click of transmit button queue will be generated

Checker will select the queue to authorize the queue

Click on check button

On Click of check button OK message will be displayed

Once the queue is authorized user will have to pass RO other Adjustment entry – from the given menu

Release Order Txns RO Release Order Txns RO Other Adjustments.

1. Select option:6 Adjustment to Adv Int BGL



2. On Click of Transmit button OK message will be displayed

Then after the subvention entry is passed user can do the second tranche disbursement.

Part pre payment of HL HE and auto regeneration of repay schedule

• New value part repayment is added in drop down of Purpose of collection field for OTC bankable and Non- Bankable through Cash, DD and Cheque for HL – HE products.

If user is doing the part pre payment for HL – HE contract user will have to follow the given steps.

• For OTC bankable entry and Non bankable entry user will have to go to the OTC repayment screen and select part repayment from purpose of collection field.

• Once user will select the part repayment from purpose of collection field, a new field regeneration basis will appear which consist of two values fixed Emi and Fixed Tenure.

• Regeneration basis field is a mandatory field, if user will not select the value from the field user will not be able to do OTC repayment for the contract.

• User will have to select the required regeneration basis, fixed tenure and fixed Emi and On Click of transmit button user will be able to do the part pre payment in the contract.

OTC Bankable screen

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3

User will have to follow the given menu and user will get this screen

Select part Repayment Select Regeneration basis as fixed Tenure or fixed EMI

OTC NON – Bankable screen

User will have to follow the given menu and user will get this screen 1

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Select Part Repayment

Select Regeneration basis as fixed Tenure or fixed EMI

A New field Customer name is added for Co-borrowers and Guarantors

• A new non- editable’ field CUSTOMER NAME’ is added beside the Guarantors / Co Borrowers CIF field on the screen SCR :017087 BOR:CUSTOMER SALES EXECUTIVE DETAILS / RELATIONSHIP CAPTURE) in loan tracking menu.

1. Select Co- Borrower OR Guarantor 2. Enter Co- Borrower OR Guarantor CIF

3. User should mandatorily Click on Fetch Customer details

1. On click of fetch customer details customer name will be auto populated.

2.Click on transmit button.

A new field 'Linked Account' is added on screen 17048.

• A new field 'Linked Account' is added on screen 17048. This field is mandatory whenever user selects the Process Type as 'Top up' from the drop down.

• The value captured in 'Linked Account' field will flow to 'Linked Account 1' field on the RO capture screen (12424).

• All existing top up related functionalities will be same. • Only for linking the Top – Up contract and old contract user will not have

to go to relationship menu.• Now for Top- Up contract and for linking of top up contract user will

have to follow the given steps during top up contract booking -

1.Select process type as top up 2. In linked account field user will enter / search the old contract Number

3.Click on transmit button.

Then user will have to do adjustment entry of old contract to top – Up contract from RO screen

A new field for ‘Nominee Name’ is added on Additional loan detail

screen(17048).

• On additional loan details screen 17048, under the Credit Shield/Motor Insurance tab, a new field “Nominee Name” is added.

• For credit Life Insurance cases, user will have to mandatorily capture Nominee details of the customer.

• Once the Insured Person Name” or “Insured Person CIF is taken, the 3 fields will be mandatory and user will have to input the name of nominee, Date of birth of nominee and relationship of nominee.

• To capture the Nominee details user will have to follow the given steps.

1. Enter the premium amount 2. Enter the Admin fee

3. Search insured person CIF

Once insured Person CIF is captured the Nominee fields will be mandatory

Once insured Person CIF is captured the Nominee fields will be mandatory

1. Enter the Nominee Name 2. Enter date of birth of nominee

3. Select relationship of nominee

4. Click on transmit Button

A new field grace Days is available for HL – HE Products

• A new field grace day is added for HL- HE Products on the screen 17035.• By default system will auto populate grace period as 0.• This field will be user input and is a mandatory field with value up to 2 numeric

digits.• User will have to enter the grace days in grace period field if in the contract grace

days request is given.• If Grace days are entered in the Contract, then the system will allow to do the

branch disbursement, but HO authorization will happen after the Grace period. • Contract will appear in Ho queue post grace days.• If Branch authorization is done on 1st and Grace Days are entered as 7, then, it will

appear in the HO authorization queue on 8th, whether 8th is a working day, week end or a holiday.

• Grace period cannot be after the first due date (EMI)/Pre EMI.

1. By default value of grace days will be zero, user will enter no of grace days they require

Two New Charges (CERSAI Charges and MOE Charges) are introduced for HL HE under company code 1 and 2.

• Two New Charges (CERSAI Charges and Memorandum of Entry (MOE) Charges are introduced for HL HE under company code 1 and 2

• CERSAI charges is to be mandatorily collected before disbursement. System will not allow the disbursement in case it is not collected.

• MOE charges is non mandatory it will only be collected for the contracts in which MOE charges is to be taken.

• System provides the user an option to waive the CERSAI charges and MOE charges, if required user can give wavier for CERSAI and MOE charges.

• The CERSAI charges of Rs. 250 will be charged at the time of Cancellation as well as Termination.

• User will have to follow given steps for collecting MOE and CERSAI charges

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User will have to follow the given menu and user will get this screen

1. Enter the contract Number 2. Enter CERSAI charge amount

3. Select CERSAI charges


1. Enter the contract Number 2. Enter the charge amount

3. If CERSAI Waiver approval is given the user will select the CERSAI Waiver


1. Enter the contract Number 2. Enter MOE charge amount

3.Select MOE charges


1. Enter the contract Number 2. Enter the charge amount

3.If MOE Waiver approval is given then user will select the MOE Waiver


Circular No - 416Waiver Authority Matrix TATA CAPITAL FINANCIAL SERVICES LTD - Applicable for CFAB RETAIL LOANS(Excl HE)

( not for TMFL Business Booked in TCL books)

This matrix supersedes all earlier authority matrix issued.

Termination SR No Particular Approval Authority TCL - Retail Loan Cases 1 Waiver of ODC/ Expenses charged to

customer on account of internal/ technical/operational issues. 1) Non banking of instruments 2) Wrong bouncing of instruments 3) Delayed Credit to the account 4) Any other operational issues not mentioned above

Cluster operations Manager Regional Operations Manager AVP Retail Operations Head Operations – CFAB CFO (CFAB)

Up to Rs 500/- Up to Rs 5000/- Up to Rs 15,000/-

Greater than 15,000/- upto 30,000/-

>Rs. 30,000/-

2 Waiver of Bank charges which is due to bounce of EMI hit after full and final payment by the customer.

Cluster Operations Manager Upto 1000/-

Regional Operations Manager Above 1000/- 3 Pre-Termination Approval Authority Waiver allowed

Amount will be calculated as sum of PMT Charges Last Interest Component All charges and expenses Overdue Charge

AVP –Retail Operations Product Head –Consumer Finance & Business Head(Tractor Loans) Head – CFAB

Up To Rs 1500 Up to 50% Above 50%

4 Pre termination charges waiver on Top cases personal Loan and Business Loan

Approval Authority Waiver allowed Product Head – Consumer Finance Or Head Direct Sales As per Policy

Full PMT Charges Up to 50%

5

Pre termination charges waiver on Top up Cases / Car 'N' Cash case only when a)The IRR on the new Loan is higher than the old loan b)full PF is recovered on the New Loan (In case this condition is not met then Point No.3 will apply)

Cluster Operations Manager

100% Charges

6 Pre termination charges waiver in Cross sell cases wherein due to credit subjectivity One product contract is terminated before booking another product contract with the following conditions being met a) the IRR on the new Loan is higher than the old loan b)full PF is recovered on the New Loan (In case this condition is not met then Point No.3 will apply)

Head- Direct Sales/Head Product Consumer Finance

Up to 100% Charges

7 Contracts with Principal outstanding and/ OR EMI overdue – Settlement Cases Amount calculated will be sum of : Over Due EMI amount Future Principal Last Interest Component All charges(Incl PMT) and expenses Overdue Charges

CFAB Collection Head

Head CFAB

Head - CFAB and CFO – TCFSL

up to Rs 10,000 – Full waiver For amounts> Rs. 10,000 20% subject to max of Rs 50,000 More than 50,000/- & Up to Rs. 5,00,000

> Rs. 5, 00,000.

8 Contracts in Overdue other than Principal and EMI Overdue – Settlement cases

Approval Authority Waiver Allowed

Amount calculated will be sum of PMT Charges Last Interest Component All charges and expenses Overdue Charges

National Collection Manager Collection Head Head – CFAB

Up to Rs 5000 – Full waiver For amounts >Rs5000 35 % subject to a maximum of Rs 50,000/- All cases not getting covered above

Note: In case of DAS contracts, ODC charges can be waived by Supervisor In charge of Terminations

9

Death Cases Termination

Approval Authority Waiver allowed

Amount will be calculated as sum of PMT Charges Last Interest Component All charges and expenses Overdue Charges (In case principal or EMI is overdue then point No.7 will apply)

Cluster Operations Manager Up to 100%

10 Total Loss cases termination (ETR Customers) Approval Authority Waiver allowed

Amount will be calculated as sum of PMT Charges Last Interest Component All charges and expenses Overdue Charges (In case principal or EMI is overdue then point No.7 will apply) ( For Non-ETR customers Point No.3 will apply)

Cluster Operations Manager Up to Rs.25,000/-

AVP Operations/ Head Operations

From Rs.25,000/- upto Rs.50,000/-

CFO CFAB Above Rs.50,000/-

11 Contracts terminated within 6 months Cluster Operations Manager Full PMT amount to be recovered without any waiver of PMT charges, Charges, Last Interest component & ODC charges

Cancellations (Including Trade Advance cases) 12 Contract cancellation charges as applicable,

holding cost (12% p.a) , Document Charges & Stamp Charges. (Holding cost will be applicable from the date of Disbursement)

Approval Authority Waiver allowed Product Head Consumer Finance/Head-Direct Sales & Business Head (Tractor Loans) CFO CFAB Head – CFAB

Up to 25 %. Up to 50% Above 50 %.

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Contract Cancellation in case the disbursement chq is not encashed 1. Waiver of Cancellation charges, Document charges & Stamping charges & Holding cost (12% p.a or Customer IRR whichever is higher) 2. Holding cost will be waived for the first 15 days from the date of Disbursement

Product Head Consumer Finance/Head-Direct Sales & Business Head (Tractor Loans) CFO CFAB Head – CFAB

Up to 25 % Up to 50% Above 50 %.

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Holding cost or Cancellation Charges is not applicable in case of Re-booking of Contract with the same contract start date as original contract.

No approval required

Other Approval Authority Waiver allowed 15 PDC / ECS swap charges No Deviation 16 NOC for Conversion from Private to

Commercial No Deviation

17 NOC for Conversion Commercial to Private No Deviation 18 NOC for Interstate transfer No Deviation 19 Special NOC for any other purpose No Deviation 20 Duplicate NOC Operational Issue/ Revalidation. Cluster Operations Manager Other than Operation Issues No Deviation IMPORTANT NOTE:

1. If any approval is combination of above categories, then approval from the highest authority needs to be taken. This will not be applicable to waiver in case of system generated charge and Waiver defined under Point No.1 of the waiver matrix. 2.BH approval should be taken for any exceptional waiver not defined in the above Matrix 3. Wherever Head Direct Sales and Head Product – Consumer Finance Authority Levels are mentioned, the exercising authority will be the one for which the concerned case pertains to.

Circular No- 417Process note on Pre-sanction and Post-sanction documents scanning for multivehicle and demo (more than one vehicle) cases

Effective Date : 15th May 2014

Note : If Vehicle model and finance scheme is same or different then single WebTop no for all vehicle models should be created. DM, Annexure and all other documents to be scanned on master WebTop no only.

Sr No Particular Pre- sanction docs Scanning

1 Application form: only one application form required for applicant, co applicant & guarantor. 2 Total of Invoice amount and Loan amount to be mentioned on application form.

3

Performa Invoice for all vehicles should be scanned under one head only. Common Performa invoice can be accepted if vehicle name & model –sub model are same. Need Performa invoice for each vehicle model /sub model. ( e.g. 6 Vehicle - 3 Hyundai I 10 ,2 Hyundai Verna & 1 Hyundai I 20 - Here three Performa invoice with count of vehicles can be accepted )

4

All vehicle and their scheme details to be provided in one DA only if vehicle model and scheme is same or different. Common DA sheet along with Annexure for vehicle wise details.

5 Income Docs, Bank statement and other require docs as per credit policy. 6 KYC of applicant / Co applicant and Guarantor as per KYC per policy.

Post Sanction docs Scanning

1

Master Agreement + Master POA + Annexure-1 / Per Vehicle All Annexure-1 to be indexed and vehicle name and model to be mentioned on all Annexure-1. All Annexure-1 should be scanned under one head only if vehicle model is same or different. Franking / Stamping on Master agreement, Master POA, Annexure-1 will be done as follows, 1. Master Agreement: Rs.300 flat 2. Master POA: As per Stat franking on POA 3. Annexure-1 : As per state stamping (Every Annexure-1 to be franked, serial numbers to be mentioned on each annexure as per Annexure-DM )

2

Normal Agreements + POAs + Annexure/ Per Vehicle ( Part of RTO booklet ) All agreements to be scanned & Indexed under one barcode. Vehicle name & Model/Sub model to be mentioned on each Agreement, POA & Agreement Annexure along with Serial no. as per DM Annexure ( Separate Agreement , POA & Annexure to be taken for all Vehicles ). Franking / Stamping on Agreement, POA, Annexure-1 will be done as follows: 1. Agreement: As per State franking 2. POA: As per Stat franking 3. Annexure

3 Common Sanction letter

Sanction letter of bulk deal to be filled. Details on sanction letter to be match with details mentioned on DM.

4 Common Disbursal Memo

1. Single DM to be scanned for separate vehicles model/sub model under one webtop only if vehicle model and finance scheme is same or different.

2. Common DM along with Annexure-DM for Vehicle wise details.

5 MMR (if applicable) to be scanned under one head only and total amount to be match with bulk deal sanction letter and DM.

6 CAM - Vehicle and Scheme details of CAM should be match with details on Sanction letter.

7 Credit Approval - Vehicle name, loan amount, LTV, EMI and Tenor in approval should be match with details on bulk deal sanction letter and DM.

8 Rate and PF approval - Business IRR and PF details should be match with details mentioned on bulk deal sanction letter and DM.

9 KLI Form (if applicable) : KLI amount on form should be match with amount mentioned on bulk deal sanction letter and DM.

10 Demo Annexure / PD report / FI Report 11 Dedupe & CIBIL

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Repayment : ECS / Auto debit / PDCS's / SPDC's All ECS/Ads to be scanned & Indexed per vehicle ( Serial no. to be mentioned to check no. of ECS/AD matches with no. of vehicles )

13 RCU Report

Circular No - 419Sub: clarification note on retention policy

Please find the below guide lines to be followed by all branches for retention cases:

1. Customers walking in with Competition cheques (in case of customer is willing to do BT) to be foreclosed with the local Sales Manager’s approval immediately with following mandatory conditions:

a. Scan copy of the cheque needs to be uploaded on sage under the termination attribute - “Loan termination foreclosure (BR)”.

b. In the “case description” field under the above sage attribute, the branch ops should mention: “Direct BT – Cheque issued by __________________( name of the bank/financial institution).

2. Foreclosure statement can be provided by branch ops if sage request raised by them have exceeded the TAT of 15 days, however branch ops to take approval from either of the two authorities: AVP Ops - Premanshu Chatterjee/ Head Ops – Samir Mohanty.

Circular No - 420Sub: Guidance note for SV Proof mismatches cases for TW & CD

If there are minor variation between the signature on the KYC document available for SV proof (Driving License, PAN card, Passport etc) and the signature on the loan documents and ECS mandate then we will go ahead by recording it as a minor variation in system. Branch Operations executive can take this call. If Branch Operation executive is not comfortable than they can refer cases to Cluster Ops to take call.

If there is a complete variation between the signature on the KYC docs available for SV proof and the ECS mandate (Separate signature on SV proof taken for KYC proof and signature on ECS/ AD mandate form as per bank record then

Undertaking to be collected from customer ( Duly filled and signed by customer )

Declaration cum Indemnity-Letter.docx

Such cases will be marked as Major Variation in the system while disbursement These minor and major variation cases will be tracked for trends in delinquency and fraud

Thank you

a. bancs 4.0 training manual for hl - he product b. circular no - 416 c. circular no - 417 d....

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