900LC training Introduction and Safety

Petro van Poppel – Field Support Specialist March 2010

Varian AustraliaHPLC Organizational Chart

Finance, Export, HR,

Steve LeverCompliance Systems

Manager

Compliance

Mike BollesProgram Manager

Brad HollierQuality Manager

Ben FerrierLC Line Manager

Luke VisserSoftware

Devellopment Manager

Keith BratchfordMarketing Manager

Marketing

Quality

Mike Mc MullenVP& GM Analytical Instruments

Adam FirniglDirector Manufacturing Operations

R & D

Andrew HindR&D Manager

Philip BinnsManaging Director

Pacific Rim

Adrian ScottManufacturing Manager

Manufacturing

Mario CavalliRegulatory Compliance

Specialist

Glyn RussellProduct Manager LC

HPLC

Ross AshdownField Support

Manager

Field Support

Other

Operations

Varian AustraliaField Support Organizational Chart

Ian LimProduct Support Engineer

AAICP-OES

Joe InterlandiProduct Support Engineer

UV-VisFLRICP-OESAA

George DarmakisProduct Support Engineer

UV-VisFLRAA

Ross AshdownProduct Support Manager

ApplicationsAAICP-MSICP-OES

Elemental Molecular LC

Steve GermanProduct Support Engineer

FTIR

Dennis ToceProduct Support Engineer

UV-VIS/NIRFTIR

Petro van PoppelProduct Support / Channel Assist Engineer

LCAAApplications

Jeff KibbyProduct Support / Channel Assist Engineer

LCApplications

Dave EdwardsProduct Support Engineer

AA

Mark PedleyChannel Assist and Escalation Manager

LC

Dave WilkinsonProduct Support Engineer

ICP-MS

Resources

Manuals

• Pre-Installation Manuals• Operations Manuals• Service Manuals• Galaxie Manuals

Dealernet

• Downloads• PIB’s and Service Alerts• How To Sheets*• Tips and Tricks• Troubleshooting

Resources

Getting Help

• Trouble-shooters

• Specialists

• Channel Assist/ Product Support Engineers

• Escalations

Dealernet

Dealernet

Field Support Statistics

HPLC Field Support Call Volume

0

50

100

150

200

250

300

350

Aug-06

Sep-06

Oct-06

Nov-06

Dec-06

Jan-07

Feb-07

Mar-07

Apr-07

May-07

Jun-07

Jul-07 Aug-07

Sep-07

Oct-07

Nov-07

Dec-07

Jan-08

Feb-08

Mar-08

Apr-08

May-08

Jun-08

Jul-08 Aug-08

# o

f C

alls

Field Support Statistics

HPLC Tech Support by Problem Type Aug 2006 - Aug 2008 (3262 entries)

2% 1%4%

19%

17%

5%4%

12%

0%

3%

15%

1%

12%

2% 3%

Admin

Applications

CR#

Hardw are

Information

Ordering Parts

Others

Part Numbers

Policy Request

Shipping/Tracking

Softw are

Spares Request

Troubleshooting

Validation

Warranty Approval

Resources

Getting Help

• Trouble-shooters

• Specialists

• Channel Assist/ Product Support Engineers

• Escalations

Field Support Process

Specialists

Trouble-Shooters

System Installers

Field Support

Required Information

General Information

• System Configuration

• Network/ Communications Set-up

• Application Software (Galaxie, Star, Other)

Problem Specific Information

• Problem Description

• Driver and Firmware

• Serial Numbers

• Chromatogram Files

• Error Logs

• Wave Scan (if in relation to a detector)

Escalations

•The problem* must have gone through Tech Support.

•The instrument must be down.

•The problem must have been confirmed at least a second time.

•The escalation* must take the highest priority at all times.

•The focus must be on repairs rather then replacement.

•All communications must take place between the Owner and the Field Representative only.

•Problems will be de-escalated when the field and tech support agree that the problem no longer needs "escalation" attention.

Schedule

Group Day 1 Day 2 Day 3 Day 4 Day 5

field support team 900 Series Intro review

resources (dealernet)/Mars

Pump & Fraction Collector IMS (920 &

940)

Escalation Process Training Groups

Installation Hardware Software/network

920 Pump

FL/RI Detectors column Heater/valve

module

LUNCH LUNCH LUNCH LUNCH LUNCH

900 Intro (materials) Modules (diagnostics/IMS/Maintenance)

switch systems

Installation Autosampler IMS

920 Pump Peripheral Modules

IMS

Hardware Autosampler (920)

1

software/network connection

Detectors IMS (FL, UV, DAD, RI, ELSD

column Heater/valve module

SUM/ Manual Injector

field support team 900 Series Intro review

resources (dealernet)/Mars

Pump & Fraction Collector IMS (920 &

940)

Escalation Process Training Groups

Installation Hardware Software/network 940 Pump & Fraction

Collector

UV-Vis/DAD (940 System)

SUM/ Manual Injector

LUNCH LUNCH LUNCH LUNCH LUNCH

900 Intro (materials) Modules (diagnostics/IMS/Maintenance)

switch systems

Installation Autosampler IMS

940 Pump & Fraction Collector

Peripheral Modules IMS

Hardware Autosampler (940)

2

software/network connection

Detectors IMS (FL, UV, DAD, RI, ELSD

SUM/ Manual Injector column Heater/valve

module

1

2

Schedule Day 6 Day 7 Day 8 Day 9 Day 10

940 Pump & Fraction Collector

Module Removal (940 System)

Module Removal (920 System)

Test 920 System & other Questions AIQ

LUNCH LUNCH LUNCH LUNCH LUNCH

UV-Vis/DAD (940 System)

Module Removal (940 System)

Module Removal (920 System) AIQ AIQ

920 Pump Module Removal (920

System) Module Removal (940

System) Test 940 System &

other Questions AIQ

LUNCH LUNCH LUNCH LUNCH LUNCH

Writte

n A

cc

es

sme

nt

FL/RI (920 system) Module Removal (920

System) Module Removal (940

System) AIQ AIQ

1

2

Safety

• Chemicals

• Manual Handling

• UV radiation

• Sharps

• Electricity

Safety

• Chemicals

– NO food, drink or smoking is allowed in laboratory areas

– Be careful handling chemicals, use appropriate protection

– Use appropriate procedures to dispose of waste liquid

– Use shatterproof solvent and waste vessels or an additional spill tray

– Keep drain tube above liquid in waste vessel

Safety

• Manual Handling of Heavy Instruments

Instruments and accessories are heavy:

– Ask for assistance when lifting

– BEND your knees when lifting and keep your back straight

– Use trolleys and wheels when possible to move objects

Safety

• UV Radiation

– Hazardous UV light is radiated by Xenon lamps and Deuterium lamps

– ALWAYS wear approved safety glasses (UV absorbing)

– Operate instrument with covers in place

Safety

• Sharps

– Do not attempt to change or remove tubes or trays for auto samplers or fraction collectors while the transport is in motion

– Never place fingers behind probe assemblies while a movement may take place

– Before servicing the transport mechanism, make sure the fraction collector is unplugged and turned off

Safety

• Electricity

– NEVER work on high voltage circuits alone

– NEVER override safety interlocks where applicable

– Do not remove protective barriers unless absolutely necessary

– NEVER reach around live high voltage circuits

– Use one hand when working on high voltage circuits

– Do not depend on safety devices to protect you

Safety

• Electricity

– Use correctly rated meter probes for high voltage measurements

– NEVER leave exposed energised high voltage circuits unattended

– Set up test equipment with power off

– NEVER rush, take short-cuts or allow yourself to become distracted

– Use fault tags appropriately

Safety

• In General

– Familiarize yourself with locations of safety equipment such as Fire Extinguisher/Blankets, Eye Wash Station, First Aid kit, Spill clean-up equipment

– Familiarize yourself with locations of Circuit Breakers, Earth Leakage protected Outlets

– Familiarise your self with all Exits