Ecommerce marketers are always on the hunt for that perfect app… the app that’s going to create a positive customer experience and increase sales. But it’s not that easy, because there’s a jungle of apps and app review sites out there.

Our team started out by making a list of the typical touchpoints that can either make a great impression or ease the search-and-shop process. For each of these customer interactions, we found an app that has a sparkling track record of improving the online experience.

Let’s start from the beginning, when a customer first starts their own hunt…

INTRODUCTIONWooCommerce is cool.

It’s free, flexible, and a great way to sell. But you need to make sure you have the right apps and extensions to serve your customers in the best way possible!

That’s why we’ve put together a list of the greatest WooCommerce Apps for customer experience in this Slideshare for you.

Are you ready to dive in?

Error-free, upselling search

Customers usually go to an ecommerce site looking for something specific. So the last thing you want is for them to leave your site and go to a search engine to find what they want. First things first, have a search field in your store. Secondly, make that search so amazingly easy that it actually surprises people.

InstantSearch+ combines the regular search function with automatic typo correction, recommended product features and automatically generated filters to help narrow customer searches.

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1.

A truly rewarding loyalty program

Reward customers, increase referrals and reviews, identify your best brand advocates, and enjoy other great services like targeted automated emails, contests, social sharing and more – do it all with a loyalty program.

Once you set up your loyalty program with Antavo, the program just keeps on going: an automatic program that delivers weekly email reports so marketers can check their results.

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2.

Product recommendations in a flash

Once your customer has found the product they’ve been dreaming of, there’s another great way to introduce other products to your shoppers, right on the product page.

WooCommerce Recommendation Engine lets you run product suggestions in the same proven style as Amazon and Netflix. This extension lets you recommend other products to users based on view history, purchase history and can also pair up products based on what’s frequently purchased together.

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3.

A way to speak to customers right now

Thank goodness for today’s speedy technology. We actually have the power to know who’s in our stores and what they’re up to… and more importantly, when they need help.

A chat solution is such a great way for customers to take matters into their own hands by reaching out to your team instantly, when they’re already thinking about your products. It’s a secure app that works on desktop and mobile, too.

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4.

A seamless mobile experience

Digiday reports that by 2020, mobile commerce will account for 45% of total e-commerce. That’s why there’s no reason for your store not to be totally accessible on mobile.

Reactor is a great way to get there. Make your own WooCommerce mobile app and give customers a new way to browse, subscribe, and buy. It’s also low-risk – you don’t have to pay a penny until your app is published online.

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5.

Easy-as-pie checkout

We’re living in a fast world and the whole reason to buy online for many shoppers is to save time. So why are stores still putting their customers through a horribly long checkout process

WooCommerce One Page Checkout is an app that comes straight from the platform developers themselves, letting you arrange various payment structures in a one-page format. You can still get the info you need, but requiring far fewer annoying clicks for shoppers to go from “lead” to “customer.”

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6.

Better data validation

There’s no escaping the fact that data entry is a necessary part of buying online. We also know that asking too much can discourage people from filling out forms. So our advice is to do everything you can to make the data entry process as easy as can be.

PCA Predict is really cool for two reasons. Their autocomplete technology automatically recommends-and-completes customer data, which saves customers time. Meanwhile it ensures that you get quality data by preventing a variety of crazy errors.

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7.

Smooth payments

Who’s paying on mobile? A whole lot of people. According to Outerbox, 62% of smartphone users have purchased on mobile in the last 6 months.

Stripe provides a solution for developers that allows them to provide a well-designed and effective payment interface for shoppers, on all devices. Their payment experience can be embedded on desktop, tablet and smartphones and can incorporate your payment methods of choice.

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8.

Excellent shipping management

You can’t do e-commerce without shipping. Working with trusted and reliable shipping companies is a must, but between price comparisons, scheduling and the actual act of shipping, it’s a whole lot to sort out.

ShipStation is a very highly rated shipping management solution that works with all the major carriers and e-commerce platforms. See orders, print shipping labels, verify addresses, track shipments, check your analytics and send out confirmation emails via the platform.

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9.

This content is delivered by Antavo Loyalty Software

Interested in learning more?

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Then visit antavo.com or sign up to a VIP DEMO to see how our WooCommerce app works.

Resources of statistics:

about.americanexpress.com, woothemes.com, outerboxdesign.com, antavo.com, helpscout.net, getapp.com, pcapredict.com, blog.vendhq.com