9-12-2003 sandcherry, inc. managing logistics at the speed of sound – streamlining processes using...
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9-12-2003 SandCherry, Inc.
Managing Logistics at the Speed of Sound –
Streamlining Processes Using Voice Applications
Simplifying Service Solutions™
9-12-2003 SandCherry, Inc.
Speaker: Frank SzczepanskiSpeaker: Frank Szczepanski
VP, Worldwide Sales, SandCherry, Inc.
Previously,• VP, WW Sales, Ellipsus Systems
• Regional VP, BEA Systems
• VP, Syport Systems Engineering
• VP, Interactive Telephone Co.
• Global Accounts, Stratus Computer
• Manufacturing/Engineering, Unisys & Burroughs
9-12-2003 SandCherry, Inc.
Logistics – A Strategic Function Logistics – A Strategic Function Logistics is the alignment of product, workflow and
information among internal and external organizations
Sales
CustomerService
Manufacturing
Supply Chain
Shipping
Distribution
LogisticsCompanies
Component Suppliers
Sales
CustomerService
Manufacturing
Supply Chain
Shipping
Sales
CustomerService
Dispatching
Scheduling
Tracking
ManufacturingCompany
9-12-2003 SandCherry, Inc.
Visibility Is Key to Greater EfficiencyVisibility Is Key to Greater EfficiencySix drivers to transform greater efficiency in supply chain,
logistics & distribution processes*
Collaboration (Real-time data sharing) Optimization (Streamline processes with new tools) Connectivity (Many-to-many; standard apps/platforms) Execution (Improve T, D, I and O management) Speed (Real-time information; > responsiveness) Visibility (Manage, track & update info in real-time)
*Cap Gemini Ernst & Young 2002 Logistics Report
Visibility is critical for improving all of them!
9-12-2003 SandCherry, Inc.
Improving VisibilityImproving Visibility
Information flow • Comprehensive (end-to-end)
• Real-time accumulation of both structured and non-structured data
• Multi-modes (multi-access) to data input, data query, data updates
Change management• Event driven infrastructure
• Systems must accommodate change
• Exception notification; real-time decision capability
9-12-2003 SandCherry, Inc.
Voice Improves VisibilityVoice Improves Visibility
Increases access to information• Phone vs. PC
• Cellphone vs. wireless data
• Use to extend, not replace other systems
Improves event-driven data flow• Real-time update where/when event occurs
(dispatch, loading, port entry, inspection, delivery)
9-12-2003 SandCherry, Inc.
Voice Improves Many TasksVoice Improves Many Tasks
User Before Transit In Transit After Transit
Internal and Business Partners
Scheduling Ordering
Dispatch Track Trace Monitor
Inspection Reporting Billing Reconciliation Claims
External Customer
Quotations Scheduling
Status Claims Payment
9-12-2003 SandCherry, Inc.
Voice and Web Are SimilarVoice and Web Are Similar Deliver 80-90% reduction in call handling costs
over live transactions• Provide measurable ROI within 6-12 months
Provide consistent, effective handling of low value transactions
Available 24x7 through pervasive devices• 1.3 Billion telephones• 270 Million Internet connected PCs
More convenient, more efficient
9-12-2003 SandCherry, Inc.
Example ApplicationExample Application
Same application can be delivered to PDA or phone…
9-12-2003 SandCherry, Inc.
Time Savings Add Up QuicklyTime Savings Add Up Quickly Port Example
• 300,000 containers / year
• Reduce container handling time by 2 minutes per container
• 10,000 hours / $350,000 a year saved
• Savings don’t include ripple effect through other organizations by having data visible
9-12-2003 SandCherry, Inc.
Opportunities TodayOpportunities Today Automating call center services
• Quotations• Scheduling• Claims• Payment• Change orders
Workforce and fleet management• Dispatch• Track • Trace• Monitoring
Telematics• In-vehicle information portals (routing, alerting, maintenance)• Integration with other in-vehicle systems (geo-location)
9-12-2003 SandCherry, Inc.
ConclusionsConclusions
Logistics is a strategic function Visibility is key to improving efficiency Using voice applications improves
visibility• Real-time access to information
• Real-time event-driven data flow
Voice offers compelling ROI• Reusing web applications
• Improving a variety of processes and applications
9-12-2003 SandCherry, Inc.
What Indiana can DoWhat Indiana can Do
Leverage its Strengths• Location: Crossroads of America
• Brain Trust: Outstanding Universities
• Hands-on Experience
Focus on Information Flow not just Goods• Solve the Visibility problem
• Establish IT logistics businesses that are global
• Become: Crossroads of Information
9-12-2003 SandCherry, Inc.
Collaboration ChallengeCollaboration Challenge
Can we form a Center for Logistics here in Northwest Indiana? Yes
Can we create Total, Enterprise-wide Solutions for Logistics? Yes
Can we service multiple industries? Yes
9-12-2003 SandCherry, Inc.
How do we get Started?How do we get Started?
Work together to address the issues Form an alliance within Indiana to create
a Center for Logistics => Center @ Extended Enterprises
Interested partners can belong to a consortium to build end-to-end, high velocity business solutions
The Opportunity is 10x existing GSP; 10x more efficiency; 10x current market
9-12-2003 SandCherry, Inc.
Simplifying Service Solutions™
Frank Szczepanski
VP Worldwide Sales
Thank You!