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International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 - 6510(Online),
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
758
AN EMPIRICAL STUDY TO ENHANCE THE
KNOWLEDGE AND SKILLS THROUGH TRAINING
Rajasekhar Devarapalli*, Saroja Pilli**, Prof. Vijayaratnam Naladi ***,
Dr.Srinivasarao Pallekonda****
*Research scholar (Ph.D), Department of Commerce and Business Administration,
Acharya Nagarjuna University, Nagarjuna Nagar, Guntur, Andhrapradesh, INDIA.
**Research scholar (Ph.D), Department of Commerce and Business Administration,
Acharya Nagarjuna University, Nagarjuna Nagar, Guntur, Andhrapradesh, INDIA.
***Professor, Dept of Commerce & Business Administration,
Acharya Nagarjuna University, Nagarjuna Nagar, Guntur,AP.
****Guest faculty, MBA (HA), Department of Commerce and Business Administration,
Acharya Nagarjuna University, Nagarjuna Nagar, Guntur, Andhrapradesh, INDIA.
ABSTRACT
Training is the continuous process and an act of increasing the skills and knowledge of an
employee for performing a particular task or work in the organization. The main objective of training
is to achieve a change in the behavior of the trainees. It can be viewed as a systematic planning
process which has its organizational purpose to impart and provide learning experience which helps
in achieving organizational goals and objectives. The training programme should mould the attitude
of worker toward other co-workers, supervisor and the organization. It must also create in them a
sense of responsibilities, interest in their job, and appreciation of enterprise’s goals and policies.
Effective and efficient training programme lower the employees turnover, absenteeism, stress in the
organization and helps in higher productivity, higher quality of work in low cost and improvement
and enhancement in motivation and self confidence of employees to perform a specific task or work
in the organization.
Keywords: Skills and Knowledge Enhancement, Development of Employees, Effective and
Efficient Training Program, Higher Productivity, Higher Quality of Work, of Time
INTERNATIONAL JOURNAL OF MANAGEMENT (IJM)
ISSN 0976-6502 (Print)
ISSN 0976-6510 (Online)
Volume 6, Issue 1, January (2015), pp. 758-770
© IAEME: http://www.iaeme.com/IJM.asp
Journal Impact Factor (2015): 7.9270 (Calculated by GISI)
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IJM
© I A E M E
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 - 6510(Online),
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
759
INTRODUCTION
Skill enhancement programs are focused around training that combines the best practices
from education, psychology, social work, career counseling, sports, and technology training.
Through skill training a person can improve their overall performance in any identified area and in
so doing can improve the overall quality of life. Skill enhancement or training typically uses a
combination of cognitive and behavior problem solving approaches, both of which are used to
strengthen a person's positive skill development. There are generally four parts to effect training in
specific skill enhancement: assessment, skills program construction and selection, implementation,
and feedback/evaluation.
NEED FOR THE STUDY
In today’s global HR practices a competent workforce underpins the success of the
organization. It is credit that staff possess the knowledge, skills, attitude and competencies required
for the optimism performance recognizing the training and learning needs necessary to equip staff
with the capabilities required to contribute to business success and programme in their career. Today
most of the organizations improvise employee’s performances through effective training and
learning. ITC is conducting massive training programmes to their employees for all round
development.
STATEMENT OF THE PROBLEM
Training enhances skills, knowledge, attitudes, competencies and ultimately worker
performance and productivity in organizations. Many organizations engage in training and
development of its staff and also have departments, units and sectors that cover training and
development. ITC Pvt limited is one such organization that practices training.
SAMPLING METHOD
The convenience sampling technique is used to select the employee respondents from ITC-
Chirala and ITC-Anaparti Units.
SIZE OF SAMPLE
The sample size was 560, made up of 18 managers, 42 Technicians, 29 office clerks, 22 supervisors,
11 Attenders, 19 watchman, 280 class-A workers, 139 class-B workers. The sample size of 560 was
small for the kind of study intended but time and financial resource constraints made it imperative to
restrict the sample to that size.
OBJECTIVES OF THE STUDY
1. to assess the extent to which the training has enhanced the knowledge & skills of the employees.
Hypothesis:
1. Training has cumulative effect on enhancing knowledge and skills among the employees of the
select organizations to a large extent.
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
Analysis:
Table 1.1 Employees are Sponsored
Source: field study
The above table shows the opinions elicited from the respondents of the selected units on the
above statement. It is satisfying to observe from the data that about 39.7 perc
respondents against 33.6 percent of Anaparti division’s
extent to the view point, that employees are sponsored for training programmes on the basis of
carefully identified developmental
against 2.4 percent of Anaparti division
point. Against the above tendency
percent of Chirala division’s respondents who stated a little true to the same view point. Whereas a
meagre 12.4 percent of Anaparti division
Chirala division’s respondents who also
It can be concluded from the above analysis that the extent of
is more regarding the statement that
of carefully identified developmenta
Statistical analysis: With regard to the statement “
programmes on the basis of carefully identified developmental needs
from both the division are opined significantly differ in this aspect.
8.1
12.4
0
5
10
15
20
25
30
35
40
45
Not at all true
Chirala
Employees are sponsored for training programmes on the basis of carefully identified
Pe
rce
nta
ge
S.no Opinion of the respondents
1 Not at all true
2 A little true
3 Somewhat true
4 True to great extent
5 Very true
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
760
re Sponsored for Training Programmes on The Basis o
Developmental Needs
The above table shows the opinions elicited from the respondents of the selected units on the
It is satisfying to observe from the data that about 39.7 percent of
.6 percent of Anaparti division’s respondents stated that it is true to
employees are sponsored for training programmes on the basis of
identified developmental needs, followed by 11.9 percent of Chirala division
naparti division,s respondents who stated that very true to the above view
point. Against the above tendency, 19.6 percent of Anaparti division’s respondents against
respondents who stated a little true to the same view point. Whereas a
naparti division’s respondents stated not at all true against 8.1 percent
who also stated not at all true.
It can be concluded from the above analysis that the extent of the opinion
that employees are sponsored for training programmes on the basis
of carefully identified developmental needs as compared to a little true and not at all true.
With regard to the statement “Employees are sponsored for training
programmes on the basis of carefully identified developmental needs”, the respondents who were
division are opined significantly differ in this aspect.
10.9
26.1
39.7
19.6
32 33.6
A little true Somewhat true True to great
extent
Anaparti
Employees are sponsored for training programmes on the basis of carefully identified
Opinion of the respondents
ITC_ILTD
Chirala Division Anaparti Division
No of
respondents Percent
No of
respondents
Not at all true 25 8.1 31
A little true 34 10.9 49
Somewhat true 81 26.1 80
True to great extent 123 39.7 84
Very true 37 11.9 6
310 100 250
Chi-Sq = 28.749, P-Value = 0.000
ISSN 0976 - 6510(Online),
of Carefully Identified
The above table shows the opinions elicited from the respondents of the selected units on the
ent of Chirala division’s
respondents stated that it is true to great
employees are sponsored for training programmes on the basis of
hirala division,s respondents
respondents who stated that very true to the above view
respondents against 10.9
respondents who stated a little true to the same view point. Whereas a
respondents stated not at all true against 8.1 percent of
the opinion true to great extent
employees are sponsored for training programmes on the basis
as compared to a little true and not at all true.
Employees are sponsored for training
”, the respondents who were
11.9
2.4
Very true
Employees are sponsored for training programmes on the basis of carefully identified
ITC_ILTD
Anaparti Division
No of
respondents Percent
31 12.4
49 19.6
80 32.0
84 33.6
6 2.4
250 100
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
Table 1.2 Those Sponsored For Training Programmes Take the Training Seriously
Source: field study
Where the employees worked for many years in the organization provided with fresh training
to get them updated with the latest developments in technology and other related areas of knowledge
and skills. Employees also utilize these op
workplace.
The above table presents the opinions of the respondents of the two units on the statement.
is satisfying to observe from the data that about 33.9
against 26.8 percent of Anaparti division
those sponsored for training program
Chirala division’s respondents against 24
true to great extent to the above view point. Against the above tendency
division’s respondents against 16.1
the same view point. Whereas a meager 4.0 percent of
true against 3.5 percent of Chirala division
from the above analysis that the extent of true
sponsored for training programmes take the training seriously
all true.
Statistical analysis: The significant P
significant difference in the opinion of the respondents on sponsored for training programmes take
16.1
30
0
5
10
15
20
25
30
35
40
Not at all true
Chirala Anaparti
Those who are sponsored for training programmes take the training seriously
Pe
rce
nta
ge
S.no Opinion of the respondents
1 Not at all true
2 A little true
3 Somewhat true
4 True to great extent
5 Very true
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
761
Those Sponsored For Training Programmes Take the Training Seriously
Where the employees worked for many years in the organization provided with fresh training
to get them updated with the latest developments in technology and other related areas of knowledge
and skills. Employees also utilize these opportunities seriously and they tryout after returning to their
the opinions of the respondents of the two units on the statement.
is satisfying to observe from the data that about 33.9 percent of Chirala division
naparti division’s respondents stated that it is very true to the
those sponsored for training programmes take the training seriously, followed by 29.4
respondents against 24.0 percent of Anaparti division’s respondents who stated
true to great extent to the above view point. Against the above tendency, 30.0 percent of
respondents against 16.1 percent of Chirala division respondents stated not at all true t
the same view point. Whereas a meager 4.0 percent of Anaparti division’s respondents stated a little
hirala division’s respondents stated also a little true.
from the above analysis that the extent of true to great extent is more regarding
sponsored for training programmes take the training seriously as compared to a little true and not at
The significant P-value(0.003) of the chi-square test shows that t
significant difference in the opinion of the respondents on sponsored for training programmes take
3.5
17.1
29.4
4
15.2
24
A little true Somewhat true True to great
extent
Anaparti
Those who are sponsored for training programmes take the training seriously
Opinion of the respondents
ITC_ILTD
Chirala Division
ITC_ILTD
Anaparti Division
No of
respondents Percent
No o
respondents
Not at all true 50 16.1 75
A little true 11 3.5 10
Somewhat true 53 17.1 38
True to great extent 91 29.4 60
105 33.9 67
310 100 250
Chi-Sq = 16.035, P-Value = 0.003
ISSN 0976 - 6510(Online),
Those Sponsored For Training Programmes Take the Training Seriously
Where the employees worked for many years in the organization provided with fresh training
to get them updated with the latest developments in technology and other related areas of knowledge
portunities seriously and they tryout after returning to their
the opinions of the respondents of the two units on the statement. It
hirala division’s respondents
respondents stated that it is very true to the statement, that
ollowed by 29.4 percent of
’s respondents who stated
30.0 percent of Anaparti
stated not at all true to
respondents stated a little
respondents stated also a little true. It can be concluded
to great extent is more regarding statement that those
as compared to a little true and not at
square test shows that there is
significant difference in the opinion of the respondents on sponsored for training programmes take
33.9
26.8
Very true
Those who are sponsored for training programmes take the training seriously
ITC_ILTD
Anaparti Division
No of
respondents Percent
30.0
4.0
15.2
24.0
26.8
250 100
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
the training seriously by the division i.e., majority of the respondents
opined more positively in this aspect when co
Table 1.3 Employees in This Organization Participate In Determining the Training They Need
Source: field study
Training is linked with the performance appraisal
employee is trained through inhouse programme, due to technological, human and managerial
changes that have taken place, the employees are required to take sp
result, corporate companies were conducting these training in
above table demonstrates an observation made with the help of opinions elicited from the two sample
units. It is satisfying to observe from the data that about 42.6 percent of chirala division
respondents against 36.4 percent of A
to the view point, employees in this organization participate in determining the t
followed by 14.8 percent of chirala division
respondents who stated that very true to the above view point.
percent of anaparti division’s respond
stated not at all true to the same view point. Whereas a meagre 16.8 percent of anaparti division
respondents stated a little true against 9.0 percent of chirala division
true. It can be concluded from the above analysis that the extent of true to great extent is more
19.4 20
0
5
10
15
20
25
30
35
40
45
Not at all true
Chirala
Anaparti
Employees in this organization participate in determining the training they need
Pe
rce
nta
ge
S.no Opinion of the respondents
1 Not at all true
2 A little true
3 Somewhat true
4 True to great extent
5 Very true
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
762
the training seriously by the division i.e., majority of the respondents who were from chirala division
opined more positively in this aspect when compare with Anaparti division.
in This Organization Participate In Determining the Training They Need
with the performance appraisal and career development. Generally every
employee is trained through inhouse programme, due to technological, human and managerial
changes that have taken place, the employees are required to take special training programmes. As a
result, corporate companies were conducting these training in the form of refresher training.
above table demonstrates an observation made with the help of opinions elicited from the two sample
observe from the data that about 42.6 percent of chirala division
ndents against 36.4 percent of Anaparti division respondents stated that it is true to great extent
employees in this organization participate in determining the t
percent of chirala division’s respondents against 11.2 percent of
respondents who stated that very true to the above view point. Against the above tendency 20.0
respondents against 19.4 percent of chirala division
stated not at all true to the same view point. Whereas a meagre 16.8 percent of anaparti division
respondents stated a little true against 9.0 percent of chirala division’s respondents state
true. It can be concluded from the above analysis that the extent of true to great extent is more
9
14.2
42.6
16.8 15.6
36.4
A little true Somewhat true True to great
extentEmployees in this organization participate in determining the training they need
Opinion of the respondents
ITC_ILTD
Chirala Division
ITC_ILTD
Anaparti Division
No of
respondents Percent
No of
respondents
Not at all true 60 19.4 50
A little true 28 9.0 42
Somewhat true 44 14.2 39
True to great extent 132 42.6 91
46 14.8 28
310 100 250
Chi-Sq = 9.609, P-Value = 0.048
ISSN 0976 - 6510(Online),
who were from chirala division
in This Organization Participate In Determining the Training They Need
and career development. Generally every
employee is trained through inhouse programme, due to technological, human and managerial
ecial training programmes. As a
the form of refresher training. The
above table demonstrates an observation made with the help of opinions elicited from the two sample
observe from the data that about 42.6 percent of chirala division,s
naparti division respondents stated that it is true to great extent
employees in this organization participate in determining the training they need,
respondents against 11.2 percent of Anaparti division’s
Against the above tendency 20.0
ents against 19.4 percent of chirala division’s respondents who
stated not at all true to the same view point. Whereas a meagre 16.8 percent of anaparti division’s
respondents stated also a little
true. It can be concluded from the above analysis that the extent of true to great extent is more
14.8
11.2
Very true
Employees in this organization participate in determining the training they need
ITC_ILTD
Anaparti Division
No of
respondents Percent
50 20.0
42 16.8
39 15.6
91 36.4
28 11.2
250 100
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
regarding the statement that employees in this organization participate in determining the training
they need as compared to a little true and
Statistical analysis: As per the chi
value(0.048) it is conclude that the statement “
determining the training they need
respondents opined in a dissimilar passion on this aspect.
Table 1.4 Employees sponsored for training go with a clear understanding of
Source: field study
The above table shows an observation
sample respondents of two selected units. It is apparent from the tab
respondents in two units have endorsed a positive note on the statement. However, in between the
units the response is mixed. It is found that 31.9 percent of
23.2 percent of Anaparti division
statement, that employees sponsored for training go with a clear understanding of
knowledge and skills. Conversely
percent of Chirala division’s respondents who stated that very true to the above
Against the above tendency
percent of Anaparti division’s respondents
meagre 8.1 percent of Chirala division
anaparti division’s respondents who
analysis that the extent of very true is more regarding
8.1
2.8
0
5
10
15
20
25
30
35
Not at all true
Chirala
Anaparti
Employees sponsored for training go with a clear understanding of the knowledge and
Pe
rce
nta
ge
S.no Opinion of the respondents
1 Not at all true
2 A little true
3 Somewhat true
4 True to great extent
5 Very true
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
763
employees in this organization participate in determining the training
as compared to a little true and not at all true.
As per the chi-square test mentioned above and its corresponding P
value(0.048) it is conclude that the statement “Employees in this organization participate in
determining the training they need”, and division are dependent to each other i.e., both the division
respondents opined in a dissimilar passion on this aspect.
Employees sponsored for training go with a clear understanding of
and skills
n observation is made with the help of opinions elicited from the
sample respondents of two selected units. It is apparent from the table that majority of the
respondents in two units have endorsed a positive note on the statement. However, in between the
units the response is mixed. It is found that 31.9 percent of Chirala division
naparti division’s respondents stated that they are true to great extent to the
that employees sponsored for training go with a clear understanding of
knowledge and skills. Conversely, 27.2 percent of Anaparti division’s respondents against 17.7
respondents who stated that very true to the above
Against the above tendency, 19.34 percent of Chirala division’s respo
’s respondents stated a little true to the same view point. Whereas a
hirala division’s respondents who stated not at all true against 2.8 percent of
who stated also not at all true. It can be concluded from the above
t of very true is more regarding the statement that empl
19.3
22.9
31.9
16.8
30
23.2
A little true Somewhat true True to great
extentEmployees sponsored for training go with a clear understanding of the knowledge and
Opinion of the respondents
ITC_ILTD
Chirala Division
ITC_ILTD
Anaparti Division
No of
respondents Percent
No of
respondents
Not at all true 25 8.1 7
A little true 60 19.3 42
Somewhat true 71 22.9 75
True to great extent 99 31.9 58
55 17.7 68
310 100 250
Chi-Sq = 19.285, P-Value = 0.001
ISSN 0976 - 6510(Online),
employees in this organization participate in determining the training
square test mentioned above and its corresponding P-
Employees in this organization participate in
ependent to each other i.e., both the division
Employees sponsored for training go with a clear understanding of acquiring knowledge
is made with the help of opinions elicited from the
le that majority of the
respondents in two units have endorsed a positive note on the statement. However, in between the
hirala division’s respondents against
respondents stated that they are true to great extent to the
that employees sponsored for training go with a clear understanding of acquiring
respondents against 17.7
respondents who stated that very true to the above statement.
respondents against 16.8
ame view point. Whereas a
not at all true against 2.8 percent of
stated also not at all true. It can be concluded from the above
that employees sponsored for
17.7
27.2
Very true
Employees sponsored for training go with a clear understanding of the knowledge and
ITC_ILTD
Anaparti Division
No of
respondents Percent
2.8
16.8
30.0
23.2
27.2
250 100
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
training with a clear understanding of
and not at all true.
Statistical analysis: From the above chi
is conclude that, with regard to the statement “
understanding of the knowledge and skills they expected to acquire from training
respondents opinion is statistically significant at 5% level.
Table 1.5 Training Has Developed Knowledge in One or More of the Following in You
Source: field study
If you are career minded and driven to succeed, you understand the importance of continually
increasing your knowledge and skills. Ongoing training and education can boost your career growth
and unlock your full potential. Training has
skills.
An analysis regarding the
following areas of the sample respondents
Anaparti division’s respondents again
training will develop knowledge
respondents against 18.0 percent of A
followed by 23.5 percent of C
21.9
29.6
0
5
10
15
20
25
30
35
Procedures
Training has developed knowledge one or more of the following
Pe
rce
nta
ge
S.no Opinion of the respondents
1 Procedures
2 Policy
3 Value
4 Responsibility
5 Culture
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
764
with a clear understanding of acquiring the knowledge and skills as compared to a little true
From the above chi-square value (19.285) and its significant p
is conclude that, with regard to the statement “employees sponsored for training go with a clear
understanding of the knowledge and skills they expected to acquire from training
pinion is statistically significant at 5% level.
Has Developed Knowledge in One or More of the Following in You
career minded and driven to succeed, you understand the importance of continually
increasing your knowledge and skills. Ongoing training and education can boost your career growth
and unlock your full potential. Training has to encourage employees to increase
the statement that training has developed knowledge one or more
of the sample respondents is presented here. It can be observed that 29.6 percent of
respondents against 21.9 percent of Chirala division’s respondents stated that
knowledge in procedures, conversely 26.5 percent of chirala division
ndents against 18.0 percent of Anaparti division’s respondents are have
rcent of Chirala division’s respondents against 19.2 percent of A
13.2
26.5
23.5
17.6 1819.2
Policy Value Responsibility
Chirala
Training has developed knowledge one or more of the following
Opinion of the respondents
ITC_ILTD
Chirala Division
ITC_ILTD
Anaparti Division
No of
respondents Percent
No of
respondents
Procedures 68 21.9 74
41 13.2 44
82 26.5 45
Responsibility 73 23.5 48
Culture 46 14.8 39
310 100 250
Chi-Sq = 10.573, P-Value = 0.032
ISSN 0976 - 6510(Online),
as compared to a little true
9.285) and its significant p-value(0.001), it
employees sponsored for training go with a clear
understanding of the knowledge and skills they expected to acquire from training”, the two division
Has Developed Knowledge in One or More of the Following in You
career minded and driven to succeed, you understand the importance of continually
increasing your knowledge and skills. Ongoing training and education can boost your career growth
ase their knowledge and
statement that training has developed knowledge one or more
observed that 29.6 percent of
respondents stated that
in procedures, conversely 26.5 percent of chirala division
respondents are have importance to a value,
ndents against 19.2 percent of Anaparti
14.8 15.6
Culture
Chirala Anaparti
Training has developed knowledge one or more of the following
ITC_ILTD
Anaparti Division
No of
spondents Percent
74 29.6
44 17.6
45 18.0
48 19.2
39 15.6
250 100
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
division’s respondents gave importance to
division’s respondents against 13.2
meagre 15.6 percent of Anaparti division
respondents have stated culture .
It can be concluded from the above analysis that majority of sample respondent
procedures and values as of irrelevant are areas to upgrade knowledge through training
Statistical analysis: The chi-square test and its corresponding significant p
division changes the opinion of the respondent changes
belongs to both the divisions opined disimilar passion.
Table 1.6 Which Type of Skills Have Facilitated You Enhance Your Performance Most
Source: field study
The above table shows the analysis
you to enhance your performance
division’s respondents against 21.6 percent
conceptual skills to enhance their performance, followed by 26.0 percent of
respondents against 25.5 percent of
21.6
28.4
0
5
10
15
20
25
30
Conceptual skills Technical skills
Skills has facilitated you enhance your performance most
Pe
rce
nta
ge
S.no Opinion of the respondents
1 Conceptual skills
2 Technical skills
3 Operational skills
4 Managerial skills
5 Software skills
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
765
gave importance to responsibility, where as meagre 17.6 percent of A
respondents against 13.2 percent of Chirala division’s respondents have policy, whereas
naparti division’s respondents against 14.8 percent of C
It can be concluded from the above analysis that majority of sample respondent
as of irrelevant are areas to upgrade knowledge through training
square test and its corresponding significant p-value reveals that as the
division changes the opinion of the respondent changes statistically at 5% level i.e., the respondents
belongs to both the divisions opined disimilar passion.
Which Type of Skills Have Facilitated You Enhance Your Performance Most
The above table shows the analysis on the statement that which type of skills
enhance your performance. It is clearly evident from the table that 28
respondents against 21.6 percent of Chirala division’s respondents ha
conceptual skills to enhance their performance, followed by 26.0 percent of
respondents against 25.5 percent of Chirala division’s respondents who stated that technical skil
25.5
14.8
24.226
15.6
18.8
Technical skills Operational skills Managerial skills
Chirala
Skills has facilitated you enhance your performance most
Opinion of the respondents
ITC_ILTD
Chirala Division
ITC_ILTD
Anaparti Division
No of
respondents Percent
No of
respondents
Conceptual skills 67 21.6 71
Technical skills 79 25.5 65
Operational skills 46 14.8 39
Managerial skills 75 24.2 47
Software skills 43 13.9 28
310 100 250
Chi-Sq = 5.281, P-Value = 0.260
ISSN 0976 - 6510(Online),
meagre 17.6 percent of Anaparti
espondents have policy, whereas a
percent of Chirala division’s
It can be concluded from the above analysis that majority of sample respondents stated
as of irrelevant are areas to upgrade knowledge through training.
value reveals that as the
statistically at 5% level i.e., the respondents
Which Type of Skills Have Facilitated You Enhance Your Performance Most
statement that which type of skills have facilitated
that 28.4 percent of Anaparti
respondents have stated that
conceptual skills to enhance their performance, followed by 26.0 percent of Anaparti division’s
stated that technical skills to
13.9
11.2
Software skills
Chirala Anaparti
Skills has facilitated you enhance your performance most
ITC_ILTD
naparti Division
No of
respondents Percent
71 28.4
65 26.0
39 15.6
47 18.8
28 11.2
250 100
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
enhance their performance, conversely 24.2 percent of
percent of Anaparti division’s respondents have
performance, where as conversely 15.6 percent of
percent of Chirala division’s respondents have
performance, whereas a meagre 13.9 percent of C
of Anaparti division’s respondents ha
It can be concluded from the above analysis that majority of sample respondents has stated
conceptual skills and technical skil
skills.
Statistical analysis: Majority of the respondents opined that conceptual skills has facilitated to
enhance their performance most when compare with other skills followed by technical ski
opinion of the respondents between both the divisions are almost similar as per the insignificant p
value(0.26) of chi-square at 5% level.
Table 1.7 Do You Think That the Design of the Training Programme Is Satisfactory
S.no Opinion of the
respondents
1 Yes
2 No
Total
Source: field study
It is regular practice in the corporate companies as well as public sector units to organize
induction and other training programmes as it is an important practice to retain an employee, and
make a well planned advanced training programme by the human reso
(HRD) Such type of trainings to the employees will provide competitive advantage or edge to the
employees and the firm in which he/she works.
85.5
0
10
20
30
40
50
60
70
80
90
Pe
rce
nta
ge
Design of the training programme is satisfactory
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
766
, conversely 24.2 percent of Chirala division’s respondents against 18.8
’s respondents have stated that managerial skills to enhance their
rformance, where as conversely 15.6 percent of Anaparti division’s respondents against 14.8
’s respondents have stated that operational skills to enhance their
ereas a meagre 13.9 percent of Chirala division’s respondents against 11.2 percent
respondents have stated that software skills to enhance their performance.
It can be concluded from the above analysis that majority of sample respondents has stated
conceptual skills and technical skills to enhance their performance as compared to other type of
Majority of the respondents opined that conceptual skills has facilitated to
enhance their performance most when compare with other skills followed by technical ski
opinion of the respondents between both the divisions are almost similar as per the insignificant p
square at 5% level.
You Think That the Design of the Training Programme Is Satisfactory
ITC_ILTD
Chorale
ITC_ILTD
Anaparti
No of
respondents Percent
No of
respondents
265 85.5 207
45 14.5 43
310 100 250
Chi-Sq = 0.753, P-Value = 0.386
ctice in the corporate companies as well as public sector units to organize
induction and other training programmes as it is an important practice to retain an employee, and
make a well planned advanced training programme by the human resource development
uch type of trainings to the employees will provide competitive advantage or edge to the
employees and the firm in which he/she works.
14.5
82.8
Yes No
Chirala
Anaparti
Design of the training programme is satisfactory
ISSN 0976 - 6510(Online),
respondents against 18.8
stated that managerial skills to enhance their
respondents against 14.8
stated that operational skills to enhance their
ndents against 11.2 percent
stated that software skills to enhance their performance.
It can be concluded from the above analysis that majority of sample respondents has stated
as compared to other type of
Majority of the respondents opined that conceptual skills has facilitated to
enhance their performance most when compare with other skills followed by technical skills and the
opinion of the respondents between both the divisions are almost similar as per the insignificant p-
You Think That the Design of the Training Programme Is Satisfactory
ITC_ILTD
Anaparti
respondents Percent
82.8
17.2
100
ctice in the corporate companies as well as public sector units to organize
induction and other training programmes as it is an important practice to retain an employee, and
urce development team.
uch type of trainings to the employees will provide competitive advantage or edge to the
17.2
International Journal of Management (IJM), ISSN 0976
Volume 6, Issue 1, January (2015), pp.
As can be seen from table largest percentage of respondents 85.5 percent of chiral
compared with 82.8 percent of A
satisfactory. Majority of the employees also agreed with satisfactory of design of the training
programme as compared to meagre respondents 17.2 perc
percent of Chirala division.
It can be conclude that majority of the respondents stated design of the training programme
is satisfactory in this company as compared to minority
Statistical analysis: From the above table i
from both the divisions are satisfied about the design of the training programme and only 18% of the
respondents are not satisfied with this aspect and the difference in the opinio
divisions are more or less similar.
Table 1.8 Training has facilitated you to hone skills and knowledge
Source: field study
The above table shows the opinions of the respondents regarding
you to improve skills and knowledge in this company
of the respondents have agreed with the statement,
against 48.0 percent of anaparti division respondents. Against the above tendency
Anaparti division’s respondents against 38.7 percent of chirala division respondents
with the same view point or statement. It can be concluded
agreed to the statement that training has f
company.
61.3
0
10
20
30
40
50
60
70
Pe
rce
nta
ge
Training has facilitated you to hone skills and knowledge
S.no Opinion of the
respondents
1 Yes
2 No
Total
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
767
As can be seen from table largest percentage of respondents 85.5 percent of chiral
percent of Anaparti division stated that design of the training programme is
satisfactory. Majority of the employees also agreed with satisfactory of design of the training
as compared to meagre respondents 17.2 percent from Anaparti division and 14.5
majority of the respondents stated design of the training programme
as compared to minority.
the above table it is conclude that more than 82 percent
from both the divisions are satisfied about the design of the training programme and only 18% of the
respondents are not satisfied with this aspect and the difference in the opinio
divisions are more or less similar.
Training has facilitated you to hone skills and knowledge
the opinions of the respondents regarding the training has facilitated
ledge in this company. It can be observed from the table that
agreed with the statement, as 61.3 percent of chirala division
against 48.0 percent of anaparti division respondents. Against the above tendency
respondents against 38.7 percent of chirala division respondents
with the same view point or statement. It can be concluded that majority of the respondents have
training has facilitated to hone the skills and knowledge in this ITC
38.7
48
Yes No
Chirala Anaparti
Training has facilitated you to hone skills and knowledge
ITC_ILTD
Chorale
No of respondents percent respondents
190 61.3
120 38.7
310 100
Chi-Sq = 9.891, P-Value = 0.002
ISSN 0976 - 6510(Online),
As can be seen from table largest percentage of respondents 85.5 percent of chirala division
that design of the training programme is
satisfactory. Majority of the employees also agreed with satisfactory of design of the training
ent from Anaparti division and 14.5
majority of the respondents stated design of the training programme
t is conclude that more than 82 percent of the respondents
from both the divisions are satisfied about the design of the training programme and only 18% of the
respondents are not satisfied with this aspect and the difference in the opinion between the two
Training has facilitated you to hone skills and knowledge
the training has facilitated
. It can be observed from the table that majority
61.3 percent of chirala division’s respondents
against 48.0 percent of anaparti division respondents. Against the above tendency, 52.0 percent of
respondents against 38.7 percent of chirala division respondents have not agreed
that majority of the respondents have
skills and knowledge in this ITC
52
Training has facilitated you to hone skills and knowledge
ITC_ILTD
Anaparti
No of
respondents Percent
120 48.0
130 52.0
250 100
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 - 6510(Online),
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
768
Statistical analysis: About 61% of the respondents from chirala division and 48% from Anapathi
division opined that the training has facilitated them to hone skills and knowledge and the remaining
% are against to the above said statement and the difference is statistically significant as per the chi-
square test.
FINDINGS
1. It is found satisfying to observe from the analysis that about 39.7 percent of chirala division
respondents against 33.6 percent of anaparti division’s respondents stated that it is true to great
extent to the view point, employees are sponsored for training programmes on the basis of carefully
identified developmental needs. Followed by 11.9 percent of chirala division’s respondents against
2.4 percent of anaparti division’s respondents who stated that very true to the above view point.
Against the above tendency 19.6 percent of anaparti division’s respondents against 10.9 percent of
chirala division’s respondents who stated a little true to the same view point. Whereas a meagre 12.4
percent of anaparti division’s respondents stated not at all true against 8.1 percent of chirala
division’s respondents stated also not at all true.
2. It is found from the analysis that majority of respondents satisfied that about 33.9 percent of
chirala division’s respondents against 26.8 percent of anaparti division’s respondents stated that it is
very true to the view point. Those who are sponsored for training programmes they take training
seriously. Followed by 29.4 percent of anaparti division’s respondents against 24.0 percent of chirala
division’s respondents who stated that true to great extent to the same above view point. Against the
above tendency 30.0 percent of anaparti division’s respondents against 16.1 percent of chirala
division’s respondents who stated not at all true to the same view point. Whereas a meager 4.0
percent of anaparti division’s respondents against 3.5 percent of chirala division’s respondents stated
a little true.
3. It can be found from th analysis it is satisfying to observe from the data that about 42.6
percent of chirala division respondents against 36.4 percent of anaparti division respondents stated
that it is true to great extent to the view point, employees in this organization participate in
determining the training they need. Followed by 14.8 percent of chirala division respondents against
11.2 percent of anaparti division respondents who stated that very true to the same view point.
Against the above tendency 20.0 percent of anaparti division respondents against 19.4 percent of
chirala division respondents who stated not at all true to the same view point. Whereas a meagre 16.8
percent of anaparti division as compared to 9.0 percent of chirala division respondents stated also a
little true.
4. It is found that 31.9 percent of chirala division respondents against 23.2 percent of anaparti
division respondents stated that true to great extent to the view point, that employees sponsored for
training go with a clear understanding of the knowledge and skills what they expected to acquire
from training. Conversely 27.2 percent of anaparti division respondents against 17.7 percent of
chirala division respondents who stated that very true to the same view point. Against the above
tendency 19.3 percent of chirala division respondents against 16.8 percent of anaparti division
respondents who stated a little true to the same view point. Whereas a meager 8.1 percent of chirala
division against 2.8 percent of anaparti division’s respondents stated not at all true.
5. It is found from the analysis regarding statement that training has developed knowledge one
or more following skills of the sample respondents it can be observed that 29.6 percent of anaparti
division respondents against 21.9 percent of chirala division respondents stated that training
developed skills in procedures, conversely 26.5 percent of chirala division respondents against 18.0
percent of anaparti division respondents are have a value, followed by 23.5 percent of chirala
division respondents against 19.2 percent of anaparti division respondents have a responsibility,
further as 17.6 percent of anaparti division respondents against 13.2 percent of chirala division
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 - 6510(Online),
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
769
respondents have a policy, whereas meagre 15.6 percent of anaparti division respondents against
14.8 percent of chirala division respondents are stated culture .
6. It is found from the analysis regarding statement that which type of skills has facilitated to
enhance your performance of the sample respondents, it is clearly evident that 28.4 percent of
anaparti division respondents against 21.6 percent of chirala division respondents has stated that
conceptual skills to enhance their performance, followed by 26.0 percent of anaparti division
respondents against 25.5 percent of chirala division respondents has stated technical skills,
conversely 24.2 percent of chirala division respondents against 18.8 percent of anaparti division
respondents has stated that managerial skills can enhance their performance, similarly conversely
15.6 percent of anaparti division respondents against 14.8 percent of chirala division respondents
has stated that operational skills to enhance their performance, whereas a meagre 13.9 percent of
chirala division respondents against 11.2 percent of anaparti division respondents has stated that
software skills to enhance their performance.
7. It is found from the analysis largest percentage of respondents 85.5 percent of chirala division
compare with 82.8 percent of anaparti division, mentioned that design of the training programme is
satisfactory. Excellent training programmes were conducted and design of the training programmes
also excellent. Majority of the employees also agreed with satisfactory of design of the training
programme.
8. It is found from the analysis that the training has facilitated you to improve skills and
knowledge in this company, majority of the respondents agreed with the view point, that refers 61.3
percent of chirala division respondents against 48.0 percent of anaparti division respondents. Against
the above tendency 52.0 percent of anaparti division respondents against 38.7 percent of chirala
division respondents not agreed with the same view point.
SUGGESTIONS
1. Regarding the insufficiency employees training needs about 32 percent of Anaparti division
against 19 percent of Chirala division respondents are stated that not true and a little true, hence it is
suggested the training department identify the carefully requirements of the training so that training
could be a comprehensive and will be useful in larger way.
2. Regarding training programmes sponsoring employees are seriously learning about 34
percent anaparti division against 19.6 percent of chirala division respondents stated that not at all
true. Hence it is suggested to ITC HR and training manager the training for effective also suggested
create training modules more useful for their career development so that the employees can take
seriously it will be useful both parties.
3. Regarding training has facilitated to hone skills and knowledge in anaparti division about 52
percent against 38 percent of chirala division’s respondents stated that No. hence it is suggested to
the organization the traininig modules should be novel and current needs of the organization as well
as employees. As it is leads to training has facilitated to hone skills and knowledge.
CONCLUSION
The strong need for higher productivity and performance has been felt in every organization
across the world because the situation is very competitive it has become very difficult to increase
sales due to tough competition. The way to solve this problem through cost reduction, and optimum
utilization and performance of human resource. The management has to ensure that the employees
have awareness about their career path and career mapping for every individual, which results in
employees to work with commitment and passion. Further, the average opinion score of the
respondents who ware from chirala (2.9487) is significantly greater than the anaparti (2.7977)
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 - 6510(Online),
Volume 6, Issue 1, January (2015), pp. 758-770 © IAEME
770
respondents is training has enhanced skills and knowledge and career development by the anaparti
division is significantly good than the anaparti division.
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