PROJECT MANAGEMENT

Quality Management

Quality Management

Includes the processes and activities of the

performing organization that determine quality

policies, objectives, and responsibilities so that the

project will satisfy the needs for which it was

undertaken

Quality Management

8.1 Plan Quality Management

Is the process of identifying quality requirements

and/or standards for the project and its

deliverables, and documenting how the project will

demonstrate compliance with relevant quality

requirements

Provides guidance and direction on how quality will

be managed and validated throughout the project.

8.1 Plan Quality Management

Cost-Benefit Analysis

A cost-benefit analysis for each quality activity

compares the cost of the quality step to the

expected benefit

Cost of Quality (COQ)

Seven Basic Quality Tools (7QC)

Cause-and-effect diagrams, which are also known as fishbone diagrams or as Ishikawa diagrams

Flowcharts, display the sequence of steps and the branching possibilities

Checksheets, may be used as a checklist when gathering data.

Pareto diagrams, a special form of vertical bar chart

Histograms, are used to describe the central tendency, dispersion, and shape of a statistical distribution

Control charts, determines whether or not a process is stable or has predictable performance

Scatter diagrams, plot ordered pairs (X, Y) explain a change in the dependent variable

Seven Basic Quality Tools (7QC)

Quality Management Plan

Is a component of the project management plan

that describes how the organization’s quality

policies will be implemented

Describes how the project management team plans

to meet the quality requirements set for the project

Process Improvement Plan

Details the steps for analyzing project management

and product development processes to identify

activities that enhance their value

Areas to consider

Process boundaries

Process configuration

Process metrics

Targets for improved performance

8.2 Perform Quality Assurance

Is the process of auditing the quality requirements

and the results from quality control measurements to

ensure that appropriate quality standards and

operational definitions are used

Facilitates the improvement of quality processes

8.2 Perform Quality Assurance

Quality Management and Control Tools

Uses the tools and techniques of the Plan Quality

Management and Control Quality processes

Affinity diagrams

Process decision program charts (PDPC)

Interrelationship digraphs

Tree diagrams

Prioritization matrices

Activity network diagrams

Matrix diagrams

Quality Management and Control Tools