7/18/2014

TABLETmedia, Inc.

Since 2001 a leader in mobile communications for vertical industries

Alessandro GattiTABLETmedia, Inc.3035 Scott StreetSan Francisco, CA 94123+1 (415) 567-8100 x202alexg@tabletmedia.com

TABLETmedia

Some successful channel partners• Top markets (not in order):

• Hospitality• Manufacturing / Warehousing • Education / Transportation• Chemical / Energy Plants• Public Utilities• Health care

• 13-years track record• Working with 600+ channel partners• 850+ MOTOTRBO deployments

PROPRIETARY

TABLETmedia

PROPRIETARY

MOTOTRBO™ product lineTask-specific solutions text@trbo™: text/email gateway middleware

Simplest, lightest and most affordable enabler for hospitality and other applications text@trboPlus™: text/email gateway middleware for Connect Plus

Enabler of hospitality and other messaging applications

phone@trbo™: telephone interconnect Single slot, single line, no options board, phone patch on steroids with recording

eztracker@trbo™: entry level fleet tracking and messaging Simplest, lightest and most affordable GPS tracking, text messaging and logging

webtracker@trbo: cloud-based AVL tracking Advanced GPS system for any network

For everything else… iTalkie™ solution: dispatch and interoperability

Scalable MOTOTRBO™ distributed dispatch for voice, text, AVL, and other services Converge radios, phones, SCADA, PCs and mobile computers (e.g. Motorola/Symbol) Secure and top of the line low latency HD audio

Windows 8!

TABLETmedia

Work Order Management middleware

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TABLETmedia

text@trbo™MOTOTRBO™ email middleware Features:

Recommended by hospitality applications (HotSOS, Guestware, StarGuest, Servidyne, SynergyMMS, IBM Maximo, hotelSystemPro, Angus, HotelExpert): service JW Marriott, Hilton, Omni, Starwood (St. Regis, W, Westin, …), Hyatt, Intercontinental, Sheraton, DoubleTree, etc.

SMTP / DNS for inbound and POP3 client / SMTP server for outbound Presence-based store and forward queuing Delivery failure notification emails Status and messages logging Support up to 24 channels Radio zero config: subscriber and control station self-detection Fault tolerant with software watchdog Compatible with Exchange 2010 and email services (e.g. Google Apps)

Competitive advantages: Truly simple: only configure mailbox and enter email addresses Affordable: a fraction of any competitive solution Optional: pre-configured turnkey system

Supports mixed mode

XPR / SL

DirectLink to HotSOS

PROPRIETARY

NAIwirelineinterface

Runs asa service

TABLETmedia

text@trbo™PlusConnectPlus email middleware Features:

Recommended by hospitality applications (HotSOS, Guestware, StarGuest, Servidyne, SynergyMMS, IBM Maximo, hotelSystemPro, Anus, HotelExpert): service JW Mariott, Hilton, Omni, Starwood (St. Regis, W, Westin, …), Hyatt, Intercontinental, Sheraton, DoubleTree, etc.

SMTP / DNS for inbound and POP3 client / SMTP server for outbound Presence-based store and forward queuing Delivery failure notification emails Status and messages logging ConnectPlus ranges: exclusive or defined 100% IP-based – direct connection to XRC9000 Fault tolerant with software watchdog Compatible with email services (e.g. Google Apps, GoDaddy, etc.)

Simple setup: mailbox, app compatibility, whitelist and XRC9000 address

Directlink to

HotSOS

PROPRIETARY

Runs asa service

TABLETmedia

phone@trbo™: benefits

Technical: better than an analog phone patch: Supports MOTOTRBO™ digital features

Private calls and AllCall; Transmit Interrupt DTMF hot-keypad + easier and more flexible text-based dialing Robust interface via USB signaling, text messaging and presence (ARS) Great quality and low delay voice quality

Multiple ways to handle calls Incoming: direct patch, manually switched (overdial) and auto-patch Outbound: pre-defined button, address book via contacts and hot keypad

Does not require an option board, entitlement ID or a patch Expandable with email gateway, alerts (fire alarms), dispatch consoles

Commercial: Migrate analog customers to digital More value: one solution for multiple uses (e.g. hospitality, alerts) Expandable: future-proof

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phone@trbo™: other features Audio notifications:

Programmable voice menu (“dial 21 for security, 25 for maintenance, 159 for Supervisor…”) “call disconnected” played to radio upon hangup “inbound call waiting” played to radios (e.g. non-LCD) before answer Additional notification tones

Incoming call blocking to free airtime and phone line Select allowed talkgroup or allow call only if radio is online (ARS-based)

Incoming call text message has pre-formatted caller-ID in subject field Call back with by simply replying to the message

Emergency call support (can couple with man-down) Dial pre-defined number; on answer play pre-defined (looping) message Email alert (requires email module)

Phone call recording/logging Stereo WAV file

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4 walls(LAN + WLAN)

RF network

iTalkie/RG™: room for expansion

iTalkie™/PA gateway:Send a call to PA system

iTalkie™ dispatch console and thin clients:- Serverless architecture: optimized to reduce network load- private and group calls + text- 1:1 full-duplex voice intercom- remote radio kill / dekey / monitor, etc.- GPS / AVL

Automated text alert notifications- Customizable SCADA plug-ins- TAP/COMP2 over

serial/network- route to any destination

Examples:- Nursecall- Manufacturing equipment / PLC

Internetemail

Email gateway- SMTP/POP3, message queue, etc.

Examples:- alerts from fire alarms - reach cellphones via SMS- emergency or dispatch- Work order management (hospitality)

Corporate PBX interconnect- half-duplex: 1 line, 1 channel- group and private calls

Examples:- pre-programmed 911 radio button- night security guard

phone@trbo™ radio gateway:• Phone interconnectphone@trbo™ radio gateway:• Phone interconnect• Text alert notifications

phone@trbo™ radio gateway:• Phone interconnect• Text alert notifications• Text email gateway

phone@trbo™ radio gateway (aka iTalkie/RG):• Phone interconnect• Text alert notifications• Text email gateway• Voice and text to/from mobile radios and PCs• GPS (optional revert channels)• Calls and text recording + logging

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iTalkie™ solution: overview

What is it? Software solution that runs on PCs and mobile computers

iTalkie™/RG radio gateway runs on a PC connected to a MOTOTRBO™ radio iTalkie™/DS dispatch console runs on a Windows PC (or touch tablet) Cross-platform iTalkie™ clients for Windows Mobile, WinCE and XP / 7 / 8 iTalkie/MT remote messaging client runs on PC (e.g. tablet) iTalkie™/PA gateway to analog overhead paging system runs on a PC

Benefits Make MOTOTRBO radios part of a solution Scalable serverless architecture optimized for WLANs Seamless bottom-up growth path to more features Affordable

What can I do with iTalkie™?Bridge users 2-way radios Dispatchers PC users Mobile computers (WiFi) Telephone

Enable services dispatch voice calls: half-duplex + full-duplex [mobile/fixed computers] dispatch text messages GPS-based radio assets location: track, record and playback Half-duplex phone interconnect Email gateway / SCADA / text alerts support Log (record) voice calls and text messages

PROPRIETARY

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iTalkie™: common features Serverless architecture

Zero setup with no static IP addresses All components are self-discovered Built-in reliability: no single point of failure

Top of the line audio experience Low-latency: key up in a fraction of a second, not seconds HD quality: 16KHz sampling (vs. 8KHz or 11KHz) DSP: error concealment, noise reduction, AGC, etc.

Lowest IP network load Optimized for WiFi LANs: works when VoIP doesn’t 2.3KB/s/call (for any # endpoints) + protocol optimization Unicast + multicast (easiest to deploy and NAT-friendliest)

Secure communications 128-bit encryption between all components

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iTalkie™/RG: advanced radio gatewayMultifunctional gateway between MOTOTRBO radios and IP services Supports one voice and up to two data revert control stations

Standalone capabilities HD call recording (16KHz, 16 bit) SCADA text messaging (RS-232, TCP) in TAP, COMP2 formats Email gateway: hospitality (HotSOS, Starguest, etc.) apps compliant (*) Powerful programmable text routing (e.g. one input multiple outputs) GPS export to webtracker@trbo, CES Wireless PowerTRACK-3 and Transloc Telephone interconnect (see phone@trbo) (*) Emergency notifications to email, telephone and dispatch

Distributed capabilities Voice + data gateway for iTalkie/DS console and iTalkie/PC thin client Share emails with multiple gateways Advanced call routing and filtering Pre-defined cross patching

(*): optional module – requires special software code to unlock function

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iTalkie™: distributed email

iTalkie/RGw/ email gateway

LAN (local) LAN (remote)WAN

(internet)

iTalkie/RG iTalkie/RGw/ (optional)

phone interconnect

iTalkie/RG

Incoming:• inbound email is broadcast to all gateways as a text message• gateways receive the text and place it on a queue for forwarding to the subscriber• when the subscriber acknowledges receipt of the text, the gateway notifies all other gateways• upon receipt notification the other remove the text from the queue

Outbound:• when a gateway receives a text it broadcasts it• the gateway with the email gateway receives the text and forwards it as an email

emai

l ser

ver

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iTalkie™/DS: voice• ARS-based active presence

• Voice:• Private and group calls• Full-duplex (intercom) IP calls• All-call and All-text (system-wide)• Last call replay• Caller-ID interactive history• Select/unselect and cross-mute• Multi-talkgroup per control station

• Phone:• Dial, answer (ignore) calls• Address book• Patch (transfer) group/private

Groups notation:Green = selectedRed = transmitting/receiving[..] = cross-muted

To make a call:Select ’n’ hold

Or:

For selected itemsF3 = private callsF4 = group calls (global)(also L+R footswitch)

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iTalkie™/DS: GPS and admin• GPS-based radio location:

• Maps:• OpenStreetMaps• Google Earth• webtracker@trbo

• Maps window:• Integrated in app• Separate window

• Immediate location fix• Center on selected subscriber• Up to 254 different icons• Emergency center and flash• Logging and playback (CVS)• Maps exportable to web server

• Administrative options• limit operator interaction

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iTalkie™/DS: text, emergency, rem ctrl• Text:

• Private, group and AllText• Caller-ID interactive history• Reply• Forward to online SUs

• Remote radio control:• Monitor• Check• Disable• Alert• Dekey

• Emergency:• display / text / alert sound• map focuses on flashing icon• Signal external horns/lights• Email alert (*)• Phone call (*)

• Gateway (control station) control:• Radio activity indication• Channel change

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iTalkie™ client: PTT, P2P VoIP, text Target users:

Manufacturing, warehousing, transportation, education

Features: Zero-setup serverless and real-time calls Group/private calls and text, presence-driven phone calling Secure (encrypted) Minimal WLAN network load: works when VoIP doesn’t Cross platform: PCs and over 70 mobile computers HD audio quality

Benefits: Simple to use dispatch

PROPRIETARY

TABLETmedia

iTalkie™/MT: remote messaging terminal

• iTalkie™/RG• eztracker@trbo• text@trbo

• Remote messaging client • Bi-directional text• Pre-defined messages for status updates• Customizable UI and operation• Report back from RS232, USB (fuel, battery, oil, etc.)

MOTOTRBO network

Vehicle equipment

Dispatch/server equipment(example)

PROPRIETARY

TABLETmedia

iTalkie™: the complete solutionmobile client dispatch console dispatch console dispatch console

radio gateways

radio gateway radio gateway

LAN (local) LAN (remote)

PBX

PC client

• unlimited gateways• unlimited positions• multi-site

WAN(internet)

email server

Mobile Data Terminalwebtracker@trbocloud-based AVLPROPRIETARY

Alert notifications(e.g. SCADA, fire)

TABLETmedia

eztracker@trbo™: simplest AVL + text

eztracker@trbo™ fleet trackingon end-customer MS-Windows PC

MOTOTRBO™digital network

Base station(e.g. XPR 4350)

USB programming cable

Answers 2 basic questions: Where are my radios now and where have they been? Can I text and receive status updates?

AVL and text messaging w/ reply and forward Basic breadcrumbing, OpenStreetMaps, logging Single dispatcher position Direct radio interface, no dedicated radio or servers Supports simplex, conventional, Cap+ and Enhanced GPS

GREAT DEMO TOOL

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NAIwirelineinterface

TABLETmedia

eztracker@trbo™: screenshot

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webtracker@trbo™webtracker@trbo™ is a unique class of AVL solutions for MOTOTRBO

100% cloud based All functions are accessed from any browser over the internet Built on open standards: very reliable and fast (Linux, Java, etc.) Very simple to deploy Reliable: 99.997% uptime in 3 years!

Flexible Multi-customer, multi-user logins Very comprehensive set of features Simultaneously support any MOTOTRBO radio technology

Affordable and simple business model with no upfront commitment Ideal for any operator and carrier

“I have been waiting for years for this application”

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webtracker@trbo™: some differentiators

User management: within each account: setup radios and assign them to one or more groups Create account users and finely define access rights for map views, reporting,

administration, rules, etc. Ex: school parents only see group maps

Extensive reporting Trip reports with stop length, estimated odometer miles, etc. Geozone and excessive speed reports With 3rd party h/w: trailer attach/detach, fuel consumption, ignition, etc. Export data (HTML, CSV, XLS, XML, email) Custom reports

Alert rules notifications Fully programmable for email, browser and pushpins Ex: radio exits a geocorridor on Tuesdays between 2pm and 4 pm or report

trucks needs a tire change every 5,000 miles

Unlimited Geozones (circle, polygon) and Geocorridors

PROPRIETARY

TABLETmedia

webtracker@trbo: web-based AVL• True cloud server technology• Group or radio views• History w/ animated

breadcrumbing• Geofencing, geocorridors, …• Extensive reporting• Alerts (email, icons, etc.) • OpenStreetMaps and Google

Maps• Reverse geocoding• Multiple accounts (e.g.

customers)• Users, groups, device mgnt• Hosted

Gateway options:• iTalkie/RG (conv, IPSC, Cap+,

LCP)• text@trboPlus (Conn+ w/ email)

• Single PC gateway + server or• Multiple + remote gateways

Works with multiple simultaneous networks!

PROPRIETARY

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iTalkie and Tyler’s Versatrans

iTalkie™/RGradio gateway(s)

• Very popular Student Transportation Management Solution• Routing, student tracking, etc.• Opportunity: replace cellular modem with MOTOTRBO radios • iTalkie™/RG used to export MOTOTRBO™ GPS• Multiple and/or remote radio gateways support• Support control stations and wireline interface (NAI/data)

http://www.transloc.com

• Simplex, • Conventional,• IP Site Connect• Capacity Plus• LCP• Connect Plus (TBD)

PROPRIETARY

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iTalkie and Transloc

iTalkie™/RGradio gateway(s)

• Pioneer of cloud-based mass transit solution• Real-time route information and arrival prediction• Android, iPhone and Blackberry smartphone apps (also SMS)• Extensive ROI-aimed reporting• iTalkie™/RG used to export MOTOTRBO™ GPS• Multiple and/or remote radio gateways support

http://www.transloc.com

• Simplex, • Conventional,• IP Site Connect• Capacity Plus• LCP• Connect Plus (TBD)

• Yale University• Harvard University• Princeton University• Durham Area Transit• NC State University• SCAD, Atlanta/Savannah• Triangle Transit, SC• Chapel Hill Transit• Gap (corporate shuttle)

PROPRIETARY

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Sales support (phone, email, webinar): Per-opportunity detailed quotes plus initial system analysis / recommendation Joint remote customer phone calls / meetings (IT, management, etc.) Assistance with RFIs / RFPs / RFQs Prices disclosed to dealers only – no SRP

Technical support (phone, email, Skype, Teamviewer / LogMeIn): Fast turnaround time: typically intra-day, often immediate Remote configuration assistance Professional services (e.g. customizations) available

Training: Sales training via webinars Fully-featured dealer demos Hands-on remote technical training lab

Support, support, support!

PROPRIETARY

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It’s all about the pre-sale! Think of data upfront: later on requires re-programming of all subscribers + new equipment Detail all components of the entire system – when in doubt call for questions!!! Data has lots of value but needs more TLC: high system load = more busies Control stations:

Data only use XPR4350 low power (1-2W) Voice + data use XPR4550 low power (1-2W) Use magmount / external antennas

When using customer PCs recommend new / clean PCs – avoid possible conflicts When using email avoid using customer’s Exchange servers: Google Apps/GoDaddy Suggest Capacity Plus whenever possible – use conventional with caution New 3rd party app? We’ll support it, typically at no cost, but get technical contact

Best practices

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Solutions by vertical markets Hospitality Education Manufacturing / Warehousing / Distribution Health Care Public Utility / Government Transportation / Services

Note: 800 successful deployments analyzed Limited visibility over customer operations Limited to available products

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PROPRIETARY

Hospitality Messaging: text@trbo

Guest management (tickets) Alerts (fire, door open, etc).

Phone interconnect: phone@trbo Security, maintenance, reception, etc. Group wise, individual, emergency

Dispatch (also GPS): iTalkie solution Contact and track personnel

Hotel Extended (large/spread

out) resorts / parks Convention centers Airports Commercial properties

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PROPRIETARY

Hospitality: e.g. Hotel Guest management:

HotSOS = high end properties SynergyMMS = Hilton, Omni Guestware = Marriott, high end properties Starguest = Starwood (Sheraton, W, Element, St. Regis, Ritz Carlton…) HotelSystemsPro= Holiday Inn, Doubletree, etc. HotelExpert = Starwood, Hilton, etc. Angus Anywhere= Building management Maintenance connection= Building management

Contact personnel by phone Security, banquet, reception Group wise or individual radios

Fire alerts Text to radios

Research the web Contact IT to find out guest mgmnt system, and drive sale for 2 in 1 device

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PROPRIETARY

Education Vehicle tracking: eztracker@trbo

(webtracker@trbo, 3rd party) Track school buses / shuttles Different requirement levels (budget!)

Dispatch (with GPS): iTalkie solution Contact and track personnel Security, maintenance

Phone interconnect: phone@trbo Security (emergency!!!!) Callboxes

Email: text@trbo Work order management (proprietary) Alerts (fire, door open, flood, etc)

School district College Campus University

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Manufacturing / warehouse/disty Messaging : text@trbo

Alerts (fire, equipment needing attention, etc) Text dispatch from smartphone / PC

Phone interconnect: phone@trbo Group wise, individual, emergency

Simple dispatch + interoperability: iTalkie solution

Radio sharing from multiple PCs (thin client) Recording SCADA interfaces (pager message to radios) Man down notification (phone, email)

Plants (chemical, processing, manufacturing)

Warehouses Distribution centers

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PROPRIETARY

HealthCare Dispatch + interoperability: iTalkie

solution Voice + text dispatch Recording Nursecall (TAP/COMP2) interfaces (pager

message to radios)

Hospitals Nursing homes

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PROPRIETARY

Oil / PUs / Government Messaging : text@trbo

Alerts (equipment, weather, etc) Text dispatch from smartphone / PC

Phone interconnect: phone@trbo Reach user in rural areas Refineries cannot use cellphones Group wise, individual, emergency

Vehicle tracking: eztracker@trbo (webtracker@trbo)

Track immediate personnel location (limited GPS)

Energy Oil Water district Telephone companies Non-safety gov. agencies

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PROPRIETARY

Transportation / Services Vehicle tracking: eztracker@trbo

(webtracker@trbo, 3rd party) Track buses / shuttles / trucks Different requirement levels (budget!)

Dispatch (with GPS): iTalkie solution Contact and track personnel Security, maintenance

Messaging : text@trbo Work order management Text dispatch from smartphone / PC

Municipal transit Port Authority Shipping (e.g. Fedex) Taxi Towing Construction

TABLETmedia

PROPRIETARY

Typical applicationsHospitality

(hotels, resorts, conv. centers, commercial buildings)

Education(campuses,

school districts)

Manufacturing(warehouses,

plants, distribution centers)

Health Care(hospital,

nursing homes)

Public Utilities(energy, oil, water

districts, non public safety government)

Transportation(services, port

authorities, shipping, transit, taxi/tow,

construction)

text@trbotext@trboPlus

• Guest mgmt• Alerts

• Work tickets• Alerts

• Dispatch• Alerts

• Dispatch• Alerts

• Dispatch

eztracker@trbo • Simple AVL • Simple AVL• Messaging

• Simple AVL• Messaging

webtracker@trbo • Full AVL • Full AVL • Full AVL

phone@trbo • Security• Guest svcs

• Security• Callboxes

• Dispatch• Emergency

• Dispatch (rural)• No cell (refineries)

• Dispatch• Emergency

iTalkie: SCADA, log

• Machinery alerts • Nursecall • Monitor alerts

iTalkie: thin clients

• Simple dispatch • Simple dispatch

iTalkie: dispatch, mixed

• Voice/text• Simple AVL

• Voice/text• Simple AVL

• Voice/text• Simple AVL

• Voice/text• Simple AVL• Remote messaging

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Summary

One-stop-shop for MOTOTRBO apps

iTalkie solution: true Swiss-army knife for any vertical text@trbo: battle-tested email gateway middleware eztracker@trbo: get more customers to benefit from MOTOTRBO phone@trbo™: simple, powerful, affordable phone interconnect webtracker@trbo™: advanced cloud-based GPS

Turnkey system to ease deployments Custom development

Support, support, support !!!

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END

Backup!!!!

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