71222 unit f280 effective communication in the business world scheme of work and lesson plans sample

7/30/2019 71222 Unit f280 Effective Communication in the Business World Scheme of Work and Lesson Plans Sample

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Sample Schemes of Work andLesson Plans

Business, Administration and Finance

Diploma Level 3OCR Business, Administration and Finance Diploma Level 3: H844

Unit F280: Effective communication in the business world

This Support Material booklet is designed to accompany the OCR Business,Administration and Finance Diploma specification for teaching from September 2008.

OCR 2009


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Contents

Contents................................................................................................................................2OCR Business, Administration and Finance Level 3 Unit F280: EffectiveCommunication in the Business World.............................................................................3

OCR Business, Administration and Finance Level 3 Unit F280: EffectiveCommunication in the Business World.............................................................................5

OCR Business, Administration and Finance Level 3 Unit F280: EffectiveCommunication in the Business World.............................................................................7

OCR Business, Administration and Finance Level 3 Unit F280: EffectiveCommunication in the Business World...........................................................................10

OCR Business, Administration and Finance Level 3 Unit F280: EffectiveCommunication in the Business World...........................................................................13

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= Innovative teaching idea = ICT opportunity

Sample Diploma Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT

F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD

SUGGESTEDTEACHING

TIME

8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1.1 AND AC 2.2)

TOPIC OUTLINESUGGESTED TEACHING AND

HOMEWORK ACTIVITIESSUGGESTED RESOURCES POINTS TO NOTE

Introduction to communication Mind-map the concept of communication.What do learners understand by the term?

Worksheet activity identifying the

appropriate type of communication for

different scenarios (a mixture of personal

and business related)

PowerPoint presentation building up a

model of communication

Whiteboard and pens

Worksheet

PowerPoint presentation Most communication models include a

sender, receiver, medium and barriers

Styles and approaches to

communication

Class activity. Show a number of great

speeches from movies, politics etc. Ask

learners to identify different styles and

approaches to communication (AL)

Worksheet activity. Using the same

scenarios as previously, identify and justify

an appropriate style and approach to that

type of communication (again a mixture of

personal and business)

Data projector and speakers

Worksheet

Learners can particularly look at the verbal

and non-verbal communication that the

speakers are using

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SUGGESTEDTEACHING

TIME




Media and Protocol for

communication

PowerPoint presentation of different

communication media with examples of

their use

Class visit to a medium sized organisation

to research communication media and

protocol. There should be an opportunity to

question a number of different staff about

their use of communication media and to

review some communication in action (ie

meetings, emails that have been

sent/received, notice boards etc) (EE)

Enterprise activity. Learners should

develop a set of protocols for their own

business enterprise (AL)

PowerPoint presentation

Key points to note sheet for visit

Learners are likely to be aware of many if

not all of these media

This could be done by using an external

speaker with examples or by following a

case study approach if a suitable business

can not be found

Learners should develop protocols for asmany eventualities as they can think of,

including ones that have not arisen yet.

These should include:

Email; subject, use of cc and bcc,

forwarding, replying, multiple mailings



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SUGGESTEDTEACHING

TIME




and attachments

Oral communication; preparation,

visual aids (powerpoint etc), dealing

with questions, feedback

Written communication; level of

technical language, spelling

punctuation and grammar, house

style, sentence/paragraph structure,conventions/layout, formal/informal

audience



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SUGGESTEDTEACHING

TIME

8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2.1, 2.2, 2.3)



Technology in business

communication

Mind-map different types of technology that

aid business communication

Case study exercise. A case study of an

organisation that has introduced a new

piece of technology to aid communication.

Learners should be led through the process

of analysing the impact of this technology.

(AL)

Learners should be split into pairs. Each

pair is given a new piece of technology thatcould aid business communication and told

to analyse for a specific businesses. One of

the pair should argue for the introduction

and the other against. Both arguments can

be presented to the rest of the group (AL)

Whiteboard and pens

Case Study

Pictures/examples of technology

This is constantly changing and therefore

important to get as much information from

the learners as they are likely to be using

some of the most recent developments

A good way of showing this process is to

have a series of circles growing outwards

from the centre. In the centre is the piece of

technology. The next circle contains the

implications (good and bad) of introducing it.

The next circle shows the implications

sorted into arguments for and against the

introduction. Arguments are likely to

include:

Speed and reach of communication

Ability to home work



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SUGGESTEDTEACHING

TIME




Competitiveness

Profitability

Spam

Administrative issues

Technical infrastructure

Support requirements

Training

Need for guidelines/protocols

The benefits of effectivecommunication and the

consequences of poor

communication.

PowerPoint presentation outlining thebenefits of effective communication to the

business and the consequences of poor

communication to business

Role play activity. Learners to be split into

groups of 3/4. Each group is to imagine they

are working in a business. They should

PowerPoint presentation Benefits:

Increased efficiency

Improved productivity

Increased profitability

Improves reputation



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SUGGESTEDTEACHING

TIME




write a script and act a role play showing a

scenario with poor/ineffective

Generates business

Facilitates the development and sharing of

ideas

communication and the same scenario

with effective communication. They

should then have a PowerPoint

highlighting the specific benefits and

consequences shown in the role play.

(EL/AL)

Builds good working relationships

Consequences:

Loss of direction-stagnation

Impact on quality

Employer/employee conflict

Low employee morale

High employee turnover



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SUGGESTEDTEACHING

TIME

8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3.1, 3.2, 3.3)



The CommunicationPentathlon

Each learner will take part in 5 activities (the

pentathlon). Each activity has a different

outcome and will be judged by a panel of

independent judges (preferably from business)

and their performance reviewed by the

teacher/tutor and peers (EL/EE))

Influencing

Learners should be given a space in a hall

or playground and using a range of

communication they should influence as

many other learners (probably from a lower

year) to join them before the whistle blows.Emails should be sent to the learners before

the activity to try to influence their behaviour

Negotiating

Learners to chair a role play meeting of

negotiations between management and

workers over pay. Workers will have their

A number of different resources, depending

on the tasks undertaken. Use of ICT is

probably essential

This is a chance to use Employer

engagement as much as possible and to

design the events to suit local business/staff



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SUGGESTEDTEACHING

TIME




set of objectives and level of compromise as

should management

Managing

A command task against the clock. For

example the learner must get 3 learners to

turn a sheet over whilst standing on it

Networking

A networking exercise to find people with

certain experiences/skills. Judges to bepart of the network

Persuading

Learners to write an article for a local

newspaper persuading residents to do, or

not do something



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SUGGESTEDTEACHING

TIME




Controlled assessment 6 hours

Use of OCR Model Assignment, possibly adapted for use with the centres own enterprise activity.



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Sample Diploma LessonPlan

OCR Business, Administration and Finance

Level 3 Unit F280: Effective Communication

in the Business World

Introduction to communication

OCR recognises that the teaching of this qualification will vary greatly from school to school and

from teacher to teacher. With that in mind, this lesson plan is offered as a possible approach butwill be subject to modifications by the individual teacher.

Lesson length is assumed to be one hour

Learning Objectives for the Lesson

Objective 1 Learners can understand what is meant by communication.

Objective 2 Learners can identify different communication methods.

Objective 3 Learners can identify the suitability of different communication methods fordifferent scenarios.

Recap of Previous Experience and Prior Knowledge

No prior learning on the topic of communication.

Content

Time Content

0-10 mins Use following instructions icebreaker. An example can be found athttp://www.mwls.co.uk/icebreakers/following_instructions.pl.

This simple activity is likely to produce a number of results from those learners

who get it quite quickly through to those who go all the way to the end.

After the exercise has been completed there should follow a discussion over why

different learners had different responses. The teacher should facilitate the

discussion around to the way in which the message was communicated andcontext (time-pressure). Can learners think of any other times when

communication has gone wrong?

http://www.mwls.co.uk/icebreakers/following_instructions.plhttp://www.mwls.co.uk/icebreakers/following_instructions.pl


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Time Content

10-20 mins Ask learners to come up with elements of good communication. These shouldbe built up into a mind-map on the whiteboard. They should include (althoughmaybe not in these terms, these will be built up into a model of communication atthe end of the lesson)

Appropriate sender

Appropriate medium

Appropriate receiver

Lack of barriers.

20-30 mins Hand out a worksheet with a number of communication scenarios on. Next to

each scenario should be a space for learners to write their opinion of anappropriate method of communication for that scenario.

Examples of scenarios include:

Dumping your boyfriend/girlfriend

Asking for a pay rise

Ordering a pizza to be delivered

Finding out which diploma learners should pass or fail

Dealing with customer complaints

Advertising a new product.

Some of these should provide different answers form different learners and formthe basis of the following discussions.

30-40 mins In pairs or small groups learners should discuss their answers, focussing onexplaining why they decided upon their methods. The teacher should go round

the groups and facilitate the discussions.

40-50 mins Each group should read out the answers they have obtained for each scenario.

This can then open up the discussion for the whole class. The teacher shouldplay devils advocate on each. For example, why cant you dump your

boyfriend/girlfriend by text message. It would be much easier from your point ofview. What can happen if you order a pizza online (ie you click the wrong button

and end up with 10 margaritas!).

Consolidation

Time Content

10 minutes Using the whiteboard build up a model of communication

Sender Message Receiver

Barriers Barriers

As each element is added to the model, relate the importance of having the



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correct element using examples from the previous discussions (ie asking yourmate to dump your boyfriend/girlfriend).



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71222 unit f280 effective communication in the business world scheme of work and lesson plans sample

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