(704) disaster recovery & high availability options for ... · (704) disaster recovery &...

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(704) Disaster Recovery & High Availability Options for Infor A+ & IBM iPRESENTED BY: AKTION ASSOCIATES


AGENDA

About Aktion + Infor Partnership

Business Continuity (BC) / Disaster Recovery (DR)

DIY Disaster Recovery

Disaster Recovery as an Outsourced Managed Service (RaaS)

Q/A


• 200 employees• 5000+ customers

• National software reseller & IT infrastructure provider focused on the Construction, Distribution, and Manufacturing industries

• Managed Services Provider (MSP)• Two, company-owned data centers

Infor Partnership• Largest NA Distribution Partner

• 25+ Year Gold Partner

• Infor Distribution Partner of the Year three years running (2017 - 2019)

• Supporting Infor Distribution ERPs:• A+• CloudSuite Distribution• FACTS• SX.e

About Aktion


Business Continuity (BC) / Disaster Recovery (DR)Defining the Terms

Business Continuity• Planning activities that ensure:

• an organization's critical business functions will continue despite serious incidents or disasters that might otherwise interrupt them

• recovery to an operational state within a short period

Disaster Recovery• A set of steps and processes involved

in restoring data after it has been partially or totally taken offline by some event


Disasters / Force MajeureTypes of Disasters

Disasters • Equipment Failure• Theft• Vandalism• Malicious Software/Hacking/Security Issues

Force Majeure• Fire• Flood• Acts of Terrorism• Tornados• Hurricanes• Earthquakes


Disaster RecoveryHow Long Can You Afford to be Down?

How long can you afford to be down when a disaster occurs?

• Recovery Time Objective (RTO)?• Recovery Point Objective (RPO)?• Minutes, Hours or Days?

Backup/Recovery vs. High Availability


Recovery TimeRecovery via Traditional Backup / Restore

Once a disaster is declared, how much time will it take to recover / restore operations?

Traditional Recovery from Tape Backup• BC: Facility Repair or Alternate Facility (if

required)• DR: Hardware/Network Repair or

Replacement• OS and Data Restore• Rekey Lost Data since Last Backup


Backup Type Recovery TimeObjective (RTO)

Recovery Point Objective (RPO)

Tape Backup 36 hours 24 Hours

Disk Backup 30 hours 24 Hours

Cloud Backup w DR 12 Hours 24 Hours

High Availability 1 Hour Minutes

Recovery Time ExamplesSimple Hardware Failure


CAN YOU RECOVER?

• It does not happen very often, but recently two of my customers had IBM Power Server hardware failures.

• Both had IBM Power9 servers at current OS releases• One had an HA/DR Solution• One was about to Go Live with an HA/DR Solution• What happened to them?


CUSTOMER WITH HA/DR SOLUTION

• Server failed with an SRC code indicating a Service Processor problem• After 30 minutes customer decided to fail over to the backup server• Production was up and running 30 minutes later• 1 hour of downtime, no lost data• Problem was eventually determined to be a known firmware problem;

customer was 2 levels down on firmware updates. • Server was IPL’ed. Firmware was updated. Role swap at a convenient time.• Backup server firmware was then updated.


CUSTOMER WITHOUT A HA/DR SOLUTION• Server failed hard. IBM could not determine problem. Replaced

motherboard and several other components. Server came back up, but with a double drive failure in a RAID set.

• Server failed on the afternoon of Thursday, 1/2/2020. IBM completed the repair on Saturday morning, 1/4/2020.

• Two technicians worked around the clock to restore the system from the last backup, 1/1/2020. Customer tested recovered system and was back up Monday morning.

• 4 day outage. ½ day of lost data, partially manually recovered. Billed for 2 consultants for 2 days for recovery.


CAN YOU RECOVER?

In both cases, the customer was able to recover. Note that both had gone through an HA/DR implementation project and were well positioned for recovery. One customer suffered downtime, lost data, lost revenue, lost $’s.If you have never recovered, how do you know if you will be able to?• Do you have up-to-date hardware, OS, firmware, application software?• How clean is your system?• Do you know how to recover?


DIY DR Requirements/PlanningHQ Site

• Upgrade HW/OS if Required (7.1 OS or Later)• HA Software (IBM, Mimix, iTerra)• Backup Software (Seagate)• Create DR Plan and Document• Network: Add’l Bandwidth, Router, Firewall, VPN• Backup Appliance• Staffing / Staff Training

2nd Site• Facility: Design/Construction Cost• Power Backup, Power Generation and Cooling• Servers: iSeries, Windows, Linux• Network: Bandwidth, Router, Firewall, Switches, VPN• Rack System• Backup Appliance

Managed Service – RaaS / HaaSHQ Site

• Upgrade HW/OS if Required (7.1 OS or Later)• HA Software (IBM, Mimix, iTerra)• Create DR Plan and Document• Network: Add Bandwidth, Router, Firewall, VPN• Backup Appliance

2nd Site• Operating Expense vs Cap Ex• Help Creating DR Plan• Enterprise Class Data Center• Renting Capacity vs Owning

DIY vs Managed ServicesWhich Route Makes More Sense for Your Business?


iSeries- iOS- Mimix/iTERA

VM Hosts- Windows- Linux

Backup Appliance- Seagate eValut

iSeries- iOS- Mimix/iTERA

VM Hosts- Windows- Linux

Backup Appliance- Seagate eValut

Headquarters DR/HA Configuration DR Site

Site-to-Site VPN

Disaster Recovery/High AvailabilityFail-Over Diagram


Managed RaaSAktion’s Datacenters Enterprise Class Data Center Technology

• Redundant:• Bandwidth• Cisco ASA Firewalls• Cisco 10gb Switches• Power (Generator/Battery Backup)

• IBM v7000 SAN Storage on Demand • IBM I on Power 9 w powerVM and vios

Providing Multiple Partitions:• Virtual:

• Disk (in 80gb increments, min 4)

• Processor (450 CPW per vProcessor)

• Memory

• NIC

Staffing: IBM/iSeries Certified, eVault, IBM Power HA, Mimix and iTERA Certified


• Customer Owned Equipment• Production iSeries

• On-Premise• MindShift Data Center 1

• HA iSeries• MindShift Data Center 1 or 2

• Utilizes Mimix HA Software• Managed RaaS 24/7/365

Managed Co-locationMindShift


Cloud BackupAre You Utilizing the Cloud?

Two offers:• On premise plus Cloud• Cloud only

• Protect your organization’s critical data

• Backup iSeries, Windows and/or Linux Servers (PCs optional)

• Secure data encryption

• Optional Cloud disaster recovery


Network AssessmentWhere to Begin

• Network assessment

• Cyber Security assessment

• Detailed reports

• Recommendations


Questions?


Steve RogersVP, Technology DivisionPhone | 571.449.8095

Email | [email protected]

Want to Learn More?

mailto:[email protected]


Thank You!

(704) disaster recovery & high availability options for ... · (704) disaster recovery &...

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