70_270_lab09

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LAB 9

SUPPORTING APPLICATIONS

IN WINDOWS XPPROFESSIONALThis lab contains the following exercises and activities:

• Exercise 9-1: Using Group Policy to Distribute Software

• Exercise 9-2: Assessing Product Compatibility

• Lab Review Questions

• Lab Challenge 9-1: Assigning Software to Computers Through Active Directory

SCENARIO

Contoso, Ltd., has a large public clientele and has many call centers to help service

customers. These call centers contain large numbers of employees and computers.

To distribute software to these users and computers, you need to use Group Policy to

assign or publish software as appropriate. Also, Contoso uses some applications that

are old and require you to set compatibility settings.

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2 LAB 9

After completing this lab, you will be able to:

• Create a software distribution point (SDP).

• Publish and assign software to users through Group Policy.

•

Assign software to computers through Group Policy.• Check system information for product compatibility.

• Configure the Compatibility tab.

Estimated lesson time: 85 minutes

BEFORE YOU BEGIN

There are no prerequisites for Lab 9 for the student.

This lab uses Microsoft Internet Explorer. Internet Explorer might display message boxes

with security issues that cannot be anticipated in the steps. When this occurs, select the

Do Not Show This Message Again check box if applicable, and dismiss the message

box.

EXERCISE 9-1: USING GROUP POLICYTO DISTRIBUTE SOFTWARE

Estimated completion time: 45 minutes

The call centers at Contoso need to have new software named Litware be available to

members of the Call Center xx organizational unit (OU) in the Add Or Remove Programs

utility. Before you can publish software to this OU, however, you need to create a

console that will assist you, and you need to create a software distribution point (SDP)

that will store the Microsoft Installer (MSI) files used for deployment.

Creating a GPO Management Console

The following will create a custom Microsoft Management Console (MMC) for creatingthe SDP and editing the appropriate group policy object (GPO).

1. Start the Server virtual machine. Wait until the Server virtual machine is fully

started.

2. Start the Computer virtual machine.

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LAB 9: SUPPORTING APPLICATIONS IN WINDOWS XP PROFESSIONAL 3

3. At the Computer virtual machine, log on with the Student account from the

Contoso domain and password Pa$$w0rd.

4. From the Start menu, select Run.

5. In the Run dialog box, in the Open text box, type runas/user:Contoso\

studentadmin mmc and then press ENTER.

6. At the Enter The Password For Contoso\Studentadmin prompt, type

Pa$$w0rd and then press ENTER.

7. In the Console1 console, from the File menu, select Add/Remove Snap-In.

8. In the Add/Remove Snap-In dialog box, click Add.

9. In the Add Standalone Snap-In dialog box, select Computer Management and

then click Add.

10. In the Computer Management dialog box, ensure that Local Computer: (The

Computer This Console Is Running On) is selected, and then click Finish.

11. In the Add Standalone Snap-In dialog box, select Group Policy and then click

Add.

12. In the Select Group Policy Object Wizard, on the Welcome page, click Browse.

13. In the Browse For A Group Policy Object dialog box, on the Domains/OUs tab,

double-click Call Center.Contoso.Local.

14. Select Software Distribution, and then click OK.

15. In the Select Group Policy Object Wizard, click Finish.

16. In the Add Standalone Snap-In dialog box, click Close.

17. In the Add/Remove Snap-In dialog box, click OK.

18. From the File menu, select Save.

19. In the Save As dialog box, in the File Name text box, type C:\Group Policy

Management and then click Save.

TIP We are saving the custom console on the root of drive C, which isconvenient for this lab but would not be a good idea in a real-worldenvironment. In a real-world networked environment, it is useful to deposit

frequently used administrative tools, such as custom consoles, in a share withadministrator-only access. You can then use the Runas command to accessthe tools from any computer on the network logged on with a domain user or local user account.

20. Leave the Group Policy Management console open for the next task.

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4 LAB 9

Creating an SDP

The following steps will create a Software Distribution Point (SDP).

1. In the console tree, expand Computer Management (Local), expand System

Tools, Shared Folders, select Shares, and then from the Action menu selectNew File Share.

2. In the Create A Shared Folder Wizard, on the Welcome page, click Next.

3. On the Set Up A Shared Folder page, in the Folder To Share text box, type

C:\Call Center SDP.

4. In the Share Name text box, type Call Center SDP and then click Next.

5. In the Create Shared Folder message box, click Yes to create the new

directory.

6. In the Shared Folder Permissions page, select Administrators Have Full

Access; Other Users Have Read-Only Access and then click Next.

7. On the Completing The Create A Shared Folder Wizard page, click Finish.

8. From the Start menu, select My Computer.

9. In the My Computer window, browse to C:\Lab Manual\Lab09 and select

Litware2.0.msi and Litware2.5.msi (holding down the CTRL key and clicking

both to select both). From the Edit menu, select Copy.

10. Browse to C:\Call Center SDP.

11. In the C:\Call Center SDP window, from the Edit menu, select Paste.

12. Close the C:\Call Center SDP window. Leave the Group Policy Management

console open for the next task.

Publishing Software Using Group Policy

The following steps will edit the GPO attached to the Call Center OU to publish Litware

to the users in the OU.

1. In the Group Policy Management console, in the console tree, expand

Software Distribution [Server.Contoso.Local] Policy, User Configuration,

Software Settings, and then select Software Installation.

2. From the Action menu, point to New and then select Package.

3. In the Open dialog box, click My Network on the left.

4. Double-click Entire Network, Microsoft Windows Network, Contoso, Computer,

Call Center SDP and then double-click Litware2.0.

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5. In the Deploy Software dialog box, ensure that Published is selected, and then

click OK.

6. Log off.

Installing Published Software

The following steps will install the published Litware2.0 software.

1. At the Computer virtual machine, log on with the SharonH account from the


2. From the Start menu, select Control Panel.

3. In Control Panel, click Add Or Remove Programs.

4. In the Add Or Remove Programs window, click Add New Programs on the left.

5. In the Add Programs From Your Network list, next to Litware2.0, click Add.Installation will occur.

6. Close the Add Or Remove Programs dialog box and Control Panel.

7. From the Start menu, point to All Programs, and then select Litware2.0.

8. Read the Windows Script Host message box, and then click OK.

Assigning Software Using Group Policy

The Litware software has proved very valuable to the call center employees, but it

contains some major bugs. A new release is out (version 2.5), which fixes many of theseproblems.

The 2.5 MSI package for Litware is a standalone package; it does not upgrade the

existing version of Litware, but instead installs an entirely new version. You need to

create a policy that removes Litware2.0 and installs 2.5 when the user logs on to the

domain.

1. At the Computer virtual machine, log off and log on with the Student account

from the Contoso domain and password Pa$$w0rd.


3. In the My Computer window, double-click Local Disk (C:).

4. In the Local Disk (C:) window, right-click Group Policy Management and then

select Run As.

5. In the Run As dialog box, select The Following User.

6. In the User Name text box, type Contoso\StudentAdmin.

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6 LAB 9

7. In the Password Text box, type Pa$$w0rd and then press ENTER.

8. In the Group Policy Management console, in the console tree, expand

Software Distribution [Server.Contoso.Local] Policy, User Configuration,

Software Settings, and then select Software Installation.

9. From the Action menu, point to New and then select Package.

10. In the Open dialog box, if you are not already in Call Center SDP On

Computer, browse there, and then double-click Litware2.5.

11. In the Deploy Software dialog box, select Assigned and then click OK.

12. In the Group Policy Management console, in the details pane, right-click

Litware2.5 and then select Properties.

13. In the Litware2.5 Properties dialog box, on the Upgrades tab, select Required

Upgrade For Existing Packages. Click Add.

14. In the Add Upgrade Package dialog box, as seen in the following figure, clickOK.

15. In the Litware2.5 Properties dialog box, on the Deployment tab, select the

Install This Application At Logon check box. Click OK.

16. Log off.

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Installing Assigned Software

The following steps will cause the assigned software to be installed and will verify its

installation.

1. Log on with the SharonH account from the Contoso domain and passwordPa$$w0rd..

2. From the Start menu, point to All Programs, and then select Litware2.5. If

Litware 2.5 is not available, log off and log on to try again.

3. Read the Windows Script Host message box, and then click OK.

4. Log off.

EXERCISE 9-2: ASSESSING PRODUCT COMPATIBILITY


Product compatibility is a frequent problem at Contoso. The problem tends to occur in

two varieties: 1) the computer and the operating system are too new and cannot run

legacy applications correctly, or 2) the computer is too old and does not have sufficient

resources to run an application.

To mitigate these problems, you need to be able to configure compatibility by using the

Compatibility tab, and you need to be able to check system resources to see if they are

adequate for the specific software requirements.

Checking System Requirements

One of the executives at Contoso calls you on his cell phone. He is at a computer

superstore and is considering buying the latest blockbuster game from Proseware, Inc.—

Fruit Stand 3-D: The Final Fig. He is reading the system requirements and wondering if

the computer in his office is up to the task, or if he should buy a new computer while he

is at the superstore.

The system requirements are listed on the box as follows:

• 800 MHz or faster Intel Pentium III or AMD Athlon processor

• 256 MB RAM

• DirectX version 9.0b or later

• 2 GB free disk space

• Network card

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8 LAB 9

You need to connect to his computer and determine whether it meets the hardware

requirements. You are not concerned with the DirectX version, because 9.0b or newer is

available for download on the Internet.

Checking System Information with Computer Management

The following steps will use the Computer Management tool to check system

resources.

1. At the Server computer, log on with the Student account from the Contoso

domain and password Pa$$word.

2. From the Start menu, select Run.

3. In the Run dialog box, in the Open text box, type runas/user:

StudentAdmin mmc and then press ENTER.

4. At the Enter The Password For StudentAdmin prompt, type Pa$$w0rd and

then press ENTER.

5. In the Console1 console, from the File menu, select Add/Remove Snap-In.

6. In the Add/Remove Snap-In dialog box, click Add.

7. In the Add Standalone Snap-In dialog box, select Computer Management and

then click Add.

8. In the Computer Management dialog box, select Another Computer, and in the

text box, type Computer . Click Finish.

9. In the Add Standalone Snap-In dialog box, click Close.

10. In the Add/Remove Snap-In dialog box, click OK.

11. In the Console1 console, in the console tree, expand Computer Management

(COMPUTER) and System Tools, and then select Device Manager.

12. In the Device Manager dialog box, click OK.

13. In the details pane, expand Display Adapters, Network Adapters, and

Processors, as shown in the following figure.

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QUESTION Does Computer08 in the preceding figure meet the processor requirements for Fruit Stand 3-D: The Final Fig?

14. In the console tree, expand Storage and then select Disk Management, as

shown in the following figure.

QUESTION Does Computer08 in the preceding figure have enough space ondrive C to install Fruit Stand 3-D: The Final Fig?

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10 LAB 9

16. In the console tree, right-click Computer Management (COMPUTER) and then

select Properties.

17. In the Computer Management (COMPUTER) Properties dialog box, on the

General tab, read the Computer section to determine how much RAM your

partner’s computer has. The General tab is displayed for Computer08 in the

following figure.

QUESTION Does Computer08 in the preceding figure have enough RAM torun Fruit Stand 3-D: The Final Fig?

18. Close the Console1 console, and do not save changes when asked.

Checking System Information with MSInfo32

The following steps will use MSInfo32 to check the system resources of a remote

computer.

1. From the Start menu, open My Computer.

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2. In the My Computer dialog box, browse to the C:\Program Files\Common

Files\Microsoft Shared\MSInfo folder.

3. In the MSInfo folder, right-click msinfo32, and then click Run As.

4. In the Run As dialog box, select The Following User. In the User Name text

box type Contoso\StudentAdmin, in the Password text box type Pa$$w0rd,and then click OK.

5. In the System Information dialog box, from the View menu, select Remote

Computer.

6. In the Remote Computer dialog box, select Remote Computer On The

Network.

7. In the Remote Machine Name text box, type Computer and then click OK.

8. In the System Information dialog box, in the tree view, ensure that System

Summary (\\Computer) is selected, as in the following figure. Find entries for the

Processor and RAM (Total Physical Memory).

NOTE Due to the way MSInfo works, in a virtual machine the Total PhysicalMemory is always reported as 64.00 MB.

9. In the tree view, expand Components, Network, and then select Adapter.

Notice the available information in the details pane.

10. In the tree view, under Components, expand Storage and select Drives.

Notice that the free space on each drive is reported in the details pane.

11. Close the System Information dialog box, and close the MSInfo window.

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12 LAB 9

Setting Program Compatibility

Contoso still uses an accounting program that was originally developed for Windows 95

because employees are familiar with it and there is no compelling reason to upgrade. It

goes through revisions each year to update tax law content, but the program itself

remains largely based on the same 15-year-old MS-DOS code. It will not run smoothlyon Windows XP without altered compatibility settings.

1. At the Computer virtual machine, log on with the Student account from the



3. In the My Computer window, browse to C:\Lab Manual\Lab09.

4. In the Lab09 window, right-click OldAccountingApp.bat and then select

Properties.

5. In the OldAccountingApp.bat Properties dialog box, on the Compatibility tab,select the Run This Program In Compatibility Mode For: check box. In the

drop-down list, select Windows 95.

6. In the Display Settings section, select Run In 256 Colors.

7. Click OK.

LAB REVIEW QUESTIONS


1. What is the difference between assigning and publishing software to users

through Group Policy?

2. What is the difference between assigning and publishing software to

computers through Group Policy?

3. You have received a critical upgrade to a program used throughout the

Accounting division at Contoso. All employees of the Accounting division of

Contoso are in the same OU. You want the computers of all the users who are

using the current version to have it uninstalled and to have the new version

installed automatically. The new version is packaged in a standalone MSIpackage. How can you use Group Policy to do this?

4. A program used in the Accounting division is outdated, and when it runs, it

uses only the top-left portion of the screen. What setting on the Compatibility

tab might mitigate this problem?

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5. What resource provided by Windows offers a list of programs that have been

certified to work with Windows XP, and what is its URL?

LAB CHALLENGE 9-1: ASSIGNING SOFTWARE TOCOMPUTERS THROUGH ACTIVE DIRECTORY


The call center at Contoso is going to be using new software that should be available

to all users on the call center workstations. Rather than distributing through Group Policy

to users, you need to distribute to computers. The computers should install the software

the next time that they are restarted.

IT administration has decided that the SDP should be different from the SDP containing

the Litware software, so you will need to create a new SDP.

To complete this lab challenge, you need to perform the following steps:

1. Create an SDP at C:\ProsewareSDP with appropriate permissions.

2. Copy Proseware1.0.msi to the SDP from C:\Lab Manual\Lab09.

3. Edit the Software Distribution GPO attached to the Call Center OU to assign

Proseware1.0 from \\Computer\ProsewareSDP.

4. Restart your computer, and verify the installation of Proseware1.0.

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