7 innovations to supercharge the branch experience and better connect with clients

7 INNOVATIONS TO SUPERCHARGE THE BRANCH EXPERIENCE AND BETTER CONNECT WITH CLIENTS

Confidential – Patents Pending

all solve real problems.

the ones we use every day that change industries and achieve billion dollar valuations-

The most successful innovations-

STEVE JOBS

You’ve got to have a problem or a wrong you want to right that you’re

passionate about.

A PRACTICE FOLLOWED BY THE BEST

IT’S GETTING MORE EXPENSIVE TO MAINTAIN.

TRAFFIC IS DOWN. clients EXPECT A GREAT EXPERIENCE.

Technology and innovations are

needed to bridge the gap.

BRANCH OF THE FUTURE BRANCH OF TODAY

HERE ARE

7 INNOVATIONS

1 2 3 4

5 6 7

TO HELP YOU SOLVE SOLVE CHALLENGES.

Test your innova.ons

Enable clients to truly interact with your solu.ons, and help your staff on-‐board them

INTERACTIVE DIGITAL SIGNAGE

Get “line-‐bus.ng” & immense differen.a.on to your client experience with remote transac.ons

TM

Gain intelligence and data on your peripherals

TM

Check clients’ financial fitness: Surface needs, obtain objec.ves and get dashboard data on clients’ financial profile. And, yes: Consulta.ve selling 24/7, pulling prospects into your branch!

TM

!  Deliver ongoing success in your new branch experience

!  Give front-‐line staff the right training, choreography & talk tracks to implement strategic intent

TM

Select the most innova.ve self-‐service solu.on: Grabbing commercial fees, re-‐u.lizing CDRs and assis.ng the floa.ng full-‐service transac.ons

TM

7 INNOVATIONS DEVELOPED TO ALIGN TO WHAT THE BRANCH NEEDS TODAY

Break the chains of your hardware and open your cash automation machines up to all associates—from anywhere in the branch.

1

REMOTE TRANSACTION

ASSIST TM


TM

Ask the client to get in line for the next teller to process the

cash deposit

Get in line for the client Have the service representative go behind

the teller line and ask a teller to pause and process

the transaction

1 3 2

Service representative is opening a new account for a client who wants to deposit cash. What can the PB/MSR do?

THE PROBLEM: TYPICAL CASH AUTOMATION CONFIGURATION


Ask the client to get in line for the next teller to process the

cash deposit

Get in line for the client Have the service representative go behind

the teller line and ask a teller to pause and process

the transaction

1 3 2

Service representative is opening a new account for a client who wants to deposit cash. What can the PB/MSR do?

THE PROBLEM: TYPICAL CASH AUTOMATION CONFIGURATION


CRUSHES THIS PROBLEM

REMOTE TRANSACTION

ASSIST

TM

CLICK HERE TO LEARN MORE

http://www.whycfm.com/products/rta/

Introducing the first, true all-in-one service branch channel

2 TM

P O W E R E D B Y C F M


WHILE COST PER TRANSACTION HAS MORE THAN DOUBLED.

BRANCH TRANSACTIONS ARE DECLINING ANNUALLY BY

FMSI Teller Line Study

THE PROBLEM:

! How do we automate the high-cost, low-value transactions to reduce cost?

! What is the best path, hardware and overall solution?

! How do we better convert these transactions into opportunities for other products and services?

THE PROBLEM: IN-BRANCH SELF-SERVICE

Being driven by the ATM manufacturers

One-box-fits-all approach The ATM manufacturers know that true integration is the right path, but using the ATM rail allows them to sell

boxes now.

Integration has been pushed to the side to speed

up the sales cycle.

1 3 2

THE PROBLEM: SELF-SERVICE TODAY


Being driven by the ATM manufacturers

One-box-fits-all approach The ATM manufacturers know that true integration is the right path, but using the ATM rail allows them to sell

boxes now.

Integration has been pushed to the side to speed

up the sales cycle.

1 3 2

THE PROBLEM: SELF-SERVICE TODAY



TM


http://www.whycfm.com/self-service/

Open your eyes with real-time analytics for recyclers and dispensers.

TM


3


BROKEN MACHINES

UNUSED MACHINES

HIGH SERVICE COSTS

1 3 2

THE PROBLEM



http://www.whycfm.com/products/iq/

Connect your clients’ needs to the right products and services.

TM


4

Fewer people coming into the branch means less time

face-time with clients

Engaging in meaningful conversations with clients

can be challenging

clients don’t understand how they can benefit from your products and services

1 3 2


THE PROBLEM

Fewer people coming into the branch means less time

face-time with clients

Engaging in meaningful conversations with clients

can be challenging

clients don’t understand how they can benefit from your products and services

1 3 2


THE PROBLEM



http://info.dbsi-inc.com/financial-healthcheck

Help clients understand what you offer, successes you’ve delivered to others and how to obtain those solutions easily.


5 INTERACTIVE DIGITAL SIGNAGE

THE PROBLEM: DISCOVERY HOW DO CLIENTS CURRENTLY LEARN ABOUT THE SERVICES YOU OFFER?

THE PROBLEM: DISCOVERY HOW DO CLIENTS CURRENTLY LEARN ABOUT THE SERVICES YOU OFFER?


INTERACTIVE DIGITAL

SIGNAGE


http://blog.dbsi-inc.com/branch-transformation-blog/underrated-digital-signage-ideas

Ensuring ongoing success for your new branch experience through training and change management.


6 TM

! Simply designing a new space and implementing technology do not guarantee success.

! Branch staff isn’t trained to use new technology.

! Staff lacks confidence in delivering the new experience to clients.

THE PROBLEM: DELIVERING A NEW EXPERIENCE

! Simply designing a new space and implementing technology do not guarantee success.

! Branch staff isn’t trained to use new technology.

! Staff lacks confidence in delivering the new experience to clients.

THE PROBLEM: DELIVERING A NEW EXPERIENCE


TM


http://blog.dbsi-inc.com/branch-transformation-blog/why-branch-transformations-fail

When you’re ready to see, touch and get personally involved with real innovation


7

You have day jobs (yes, multiple!)

This is a very complex project

Get lean, go micro, evolve or

truly transform? What’s the cost? What is tangible and what is fluff?

Choices of actions are immense

1 3 2

THE PROBLEM: GETTING STARTED


BRANCH TRANSFORMATION

“APPLE BRANCH”

MICRO-BRANCH

MIXED USE BRANCH

VIRTUAL BRANCH DIGITAL MERCHANDISING

PREDICTIVE ANALYTICS

TABLETS

TELLER CASH AUTOMATION

BRANCH RATIONALIZATION

UNIVERSAL ASSOCIATE

NEW IDENTITY

NO QUEUES

COMMUNITY CONNECTIONS

TELLER TOWERS

ASSISTED SELF-SERVICE

REMOTE EXPERTISE

INSTANT ISSUANCE

ADA

TARGET MARKET NO VAULTS

WORKFORCE OPTIMIZATION

PLATFORM INTEGRATIONS

THE PROBLEM: THE BRANCH OF THE FUTURE HAS MANY FORMS

BRANCH TRANSFORMATION

“APPLE BRANCH”

MICRO-BRANCH

MIXED USE BRANCH

VIRTUAL BRANCH DIGITAL MERCHANDISING

PREDICTIVE ANALYTICS

TABLETS

TELLER CASH AUTOMATION

BRANCH RATIONALIZATION

UNIVERSAL ASSOCIATE

NEW IDENTITY

NO QUEUES

COMMUNITY CONNECTIONS

TELLER TOWERS

ASSISTED SELF-SERVICE

REMOTE EXPERTISE

INSTANT ISSUANCE

ADA

TARGET MARKET NO VAULTS

WORKFORCE OPTIMIZATION

PLATFORM INTEGRATIONS

THE PROBLEM: THE BRANCH OF THE FUTURE HAS MANY FORMS



http://dbsi-inc.com/big-ideas/ideation-center/

Where more than 200 financial institutions started their branch

transformation efforts.

Learn the Top 10 retail banking barriers that

affect sales and service.

Interact with over 20 retail components and technologies.

Discover the latest trends in retail and how they

can work for you.

INNOVATION: THE IDEATION CENTER

Test your innova.ons

Enable clients to truly interact with your solu.ons, and help your staff on-‐board them

INTERACTIVE DIGITAL SIGNAGE

Get “line-‐bus.ng” & immense differen.a.on to your client experience

TM

Gain intelligence and data on your peripherals

TM

Check clients’ financial fitness: Surface needs, obtain objec.ves and get dashboard data on clients’ financial profile. And, yes: Consulta.ve selling 24/7, pulling prospects into your branch!

TM

!  Deliver ongoing success in your new branch experience

!  Give front-‐line staff the right training, choreography & talk tracks to implement strategic intent

TM

Select the most innova.ve self-‐service solu.on: Grabbing commercial fees, re-‐u.lizing CDRs and assis.ng the floa.ng full-‐service transac.ons

TM

7 INNOVATIONS THAT SOLVE WHAT THE BRANCH NEEDS TODAY


WANT TO SEE ALL OF THESE DISRUPTIVE INNOVATIONS IN PERSON?

We’re giving away a FREE trip to the Ideation Center plus a Branch Strategy Session. Enter here: http://info.dbsi-inc.com/ideation-center-giveaway

http://info.dbsi-inc.com/ideation-center-giveaway

7 innovations to supercharge the branch experience and better connect with clients

Economy & Finance