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WWDU 20026th International

Scientific Conferenceon

Work With Display Units- WORLD WIDE WORK -

WWDU

2002

May 22-25, 2002

Kongresshaus Berchtesgaden

GERMANY

6th International Scientific Conference

2

I would like to extend a most cordial wel-come to the participants of the 6thInternational Scientific Conference onWork With Display Units 2002 inBerchtesgaden. It is my pleasure toassume the patronage for this internation-al meeting.

We are heading for the global informationsociety: Germany is not staying behind.Modern information and communicationtechnologies permit virtual structures to beset up across national borders. To thisadds that the knowledge of humankinddoubles every five years through moderninformation technology. The other side ofthe coin is that knowledge soon becomesobsolete, its half-life is reduced. Thosewho do not want to miss the boat have tobring their knowledge up to date on a per-manent basis. This applies to companieswhich want to remain competitive in theglobalized markets. This applies toemployees who are faced with new andhigher demands of the labor market. Old

Patronage

production methods are replaced by newones. New occupational fields evolve. Thisrequires specialized experts with appropri-ate qualifications.

With this in mind, I hope that the confer-ence will see a great number of partici-pants, provide interesting contacts and dis-cussions and yield forward-looking results.

Yours,Walter RiesterFederal Minister of Labor and SocialAffairs

Statement by

Walter Riester,

Federal Minister of Labor and

Social Affairs,

to the participants of the

6th International

Scientific Conference on

Work With Display Units 2002


3

Dear colleagues,

You are cordially invited to participate inthe 6th International Scientific Conferenceon Work With Display Units. WWDU 2002will be the first with the focus on a specifictheme: World Wide Work with informationand communication technology. The con-ference intends to pioneer a new approachin international cooperation while continu-ing the WWDU tradition which began inthe year 1986 in Stockholm.

In the third millennium, visual display unitswill be the major stage for all activitiesaiming at the production of wealth. Humanwork with VDUs will not be limited to mon-etary activities such as industrial work, butcover many areas of our life. The majorityof potential users is likely to act outside theorganized working world, e.g. students,children, elderly people. Cooperative workwill benefit from the independence ofspace and time. WWDU 2002 is the reflec-tion of the impact of global technology onhuman work with its local and regional dif-ferences in political, cultural and socialaspects.

The abundance of new resources suitableto reorganize human work does not meana horn of plenty which will pour newwealth on the planet, the future has to bewon. WWDU 2002 - World Wide Workintends to pave the path to new worlds ofwork in the light of the experiences of five

Invitation

decades of computer use.

Since 1986, the WWDU Conference hasgone around the world stepwise fromStockholm (1986) to Montreal (1989),Berlin (1992), Milan (1994) and Tokyo(1997). WWDU 2002 will allow global com-munication between the conference centerand leading research institutions.

The conference objective is to provide aninternational forum for discussing futureconcepts for computer supported workoccurring in a global context. It will includeplenary presentations, panel discussionsand posters as well as teleconferences.

Aachen/BerlinOktober 2001

Prof. Dr.-Ing.Holger Luczak

President WWDU 2001

Dr.-Ing. Ahmet ÇakirSecretary General


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President

Prof. Dr.-Ing. Holger Luczak, University of Technology · Aachen

Secretary-General

Dr.-Ing. Ahmet ÇakirERGONOMIC Institute · Berlin

National Organizing Board (Chair)

Prof. Dr.-med. Wolfgang Friesdorf Technical University · Berlin

Assistants

Dr.-Ing. Matthias GöbelTechnical University · Berlin

Dipl.-Psych. Tanja NoelleUniversity of Technology · Aachen

WWDU2002 Secretary

Dipl.-Ing. Gisela ÇakirERGONOMIC Institute · Berlin

International WWDU Group

The direction of WWDU is provided by the International WWDU group,which comprises the following members

Berns, TomasERGOLAB · Stocksund (S)

Çakir, AhmetERGONOMIC Institute · Berlin (D)

Committee

Caple, David David Caple & Associates Pty. Ltd. · East Ivanhoe (AUS)

Carayon, PascaleUniversity of Wisconsin-Madison · Madison (USA)

Grieco, Antonio Universita Degli Studi di Milano · Milan (I)

Khalid, HalimahtunUniversity Malaysia Sarawak · Sarawak (MAS)

Knave, BengtNational Institute of Occupational Health · Stockholm (S)

Krueger, HelmutETH Zürich · Zürich (CH)

Luczak, HolgerUniversity of Technology · Aachen (D)

Miyamoto, HiroyukiChiba Institute of Technology · Chiba (J)

Noro, KageyuWaseda University · Tokyo (J)

Ohkubo, TakaoNIHON University · Chiba (J)


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Piccoli, BrunoUniversita Degli Studi di Milano · Milan (I)

Saito, SusumuNational Institute of Industrial Health · Kawasaki (J)

Scapin, DominiqueINRIA Institut National de Recherche enInformatique et Automatique · Chesnay (F)

Committee

Stewart, TomSystem Concepts Ltd. · London (GB)

Swanson, Naomi National Institute for Occupational Safetyand Health · Cincinnati (USA)

WWDU 2002 Secretary

c/o ERGONOMIC Institutefor Occupational and Social Sciences Research Company Ltd.Dipl.-Ing. Gisela ÇakirSoldauer Platz 3

14055 BerlinGERMANY

Phone +49-(0)30-302 10 50Fax +49-(0)30-301 98 40 E-mail [email protected] www.wwdu.org/2002

Contact

IAW

Chair and Institute of Industrial Engineering and ErgonomicsAachen University of TechnologyDipl.-Psych. Tanja NoelleBergdriesch 27

52062 AachenGERMANY


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Endorsed by

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CONFERENCE PROGRAM

Wednesday, May 22, 2002

8:30 - 10:00 am Opening Plenary Session I

10:30 - 12:30 am Opening Plenary Session II

Room A

Coffee Break – 10:00 - 10:30 am

Lunch Break – 12:30 am - 1:30 pm

Welcome Address of the WWDU President Holger LUCZAK

Welcome Address of the President of the GfA Kurt LANDAU

Visual Displays - Developments of the Past, the Present and the FutureHolger LUCZAK, Olaf Oehme

WWDU: Where Have We Been and Where Are We Going?Gavriel SALVENDY

Stress at Work and Occupational Health: The ICT Perspective Bengt KNAVE

Enabling World Wide Work in the Digital EconomyHalimahtun M. KHALID

Quality of Working Life and Health in a Networked Society Pascale CARAYON

Electronic Product Development (ePD) for Mass Customization Martin HELANDER, Jianxin Jiao

SPECIAL SESSIONVIRTUAL CONFERENCE ISPECIAL SESSION

8

1:30 - 3:30 pm Wednesday, May 22, 2002 1:30 - 3:30 pm

Room A Room B Room C

Human

Computer Systems I

Chair: Gavriel Salvendy

E-Learning and Internet TrainingHelmut KRUEGER, SisselGuttormsen Schär, Peter J.Haubner

Longitudinal Study in aFinancial InstitutionPekka HUUHTANEN, TiaRistimäki, Tuula Leino

Usability Engineering at theWorkplaceChris STARY

Promoting Universal Access inHealth TelematicsConstantine STEPHANIDIS

Standards and Guidelines forWeb-based User InterfacesJürgen ZIEGLER

Chair: Ahmet Çakir

Convergent Interests andDivergent Perspectives: TheMarketplace of Ideas andKnowledge Sharing in a NewMedia EnvironmentLinda GREENWOOD,Dominique Monolescu, GailGallo, Katia Lima

Virtual Conferencing as a Toolfor the Social and EconomicDevelopment of CommunitiesDavid John WORTLEY

For a Human Science of theInternet: The Case of www.text-e.orgGloria ORIGGI

E-Business

Chair: Stefan Bleck

E-Business: Status Quo andPerspectivesTomaso FORZI, Holger Luczak

Internet-based ElectronicProcurement Solutions forDirect MaterialsRobert ALARD, Jörg Nienhaus

Planning and Employment ofInformation andCommunication Technologies inthe Field of IntermediaryServicesStefan BLECK, André Quadt

micromarketsWolf-Christian EICKHOFF,Wolfgang Maass

The Management of BusinessWebs Andreas FRANZ

Product Data Clearing CenterService Portal for E-BusinessManfred MUCHA

Coffee Break – 3:30 - 4:00 pm

CHANGES IN WORKSPECIAL SESSION

9

Room D Room E Room F

Assisting the Driver?

Display Systems in Cars

and Trucks

Chair: Matthias Roetting

Assisting the Driver? DisplaySystems in Cars and Trucks Matthias ROETTING

The Development of DriverAssistance Systems FollowingUsability CriteriaKurt LANDAU

Visual Feedback of AdvancedDriver Assistance Systems viaHUDRainer MARSTALLER, ManfredSchweigert, Heiner Bubb

Driver Information Systems:The Problem of DriverDistractionPeter RÖSSGER

Acoustic User Interface for Car-Information Tools – Evaluationof the Number of SoundSources and TimbreHidenobu TAKAO, Hiroaki Ishii,Kageyu Noro

Chair: Dominique Scapin

Unions' Future in the OnlineWorld Peter ALTENBURG

Functional Requirements forKnowledge-SharingCommunitiesSandra GARRETT, BarrettCaldwell

The Lifecycle of Competenciesin Media IndustryNiina HELMINEN, SannaSuolanen, Eila Järvenpää, StinaImmonen

Work @ Home: The Joy ofFlex!? Alternating Telework asan Organisational ChallengeMichael JÄCKEL, ChristophRövekamp

Implementation of an Intranetfor Internal CommunicationPurposesFrank HEIDMANN, StefanieMüller

Knowledge Management inDesign EducationAukje THOMASSEN, Emile Bijk



SPECIAL SESSIONVIRTUAL CONFERENCE IISPECIAL SESSION

10


Human

Computer Systems II

Chair: Gavriel Salvendy

Organizational Interventions:Concepts and MethodsKari LINDSTRÖM, Gunvor Gard

Customer Contact Centers:Perspectives in WorkOrganisationSebastiano BAGNARA, RobertoBugatti, Francesca Gabrielli,Antonio Morawetz

Product Descriptions for E-Tailing Using theCopeland/Bucklin and KanoModelsNancy LIGHTNER

Humans on the NetGunilla BRADLEY

Macroergonomics in WWDU:What About Computer andInformation System Security? Pascale CARAYON, SaraKraemer

Psycho-Social Aspects ofWorking with ComputersMichael SMITH

Chair: Ahmet Çakir

CyberLux - Internet Conferenceon Light and LightingAhmet ÇAKIR

CybErg 2002 - Ergonomics forHuman and CommunityDevelopmentAndrew THATCHER

Call Center Agent Network - AVirtual Conference for CallCenter AgentsBernhard RAESTRUP, EckartMenzler-Trott, HannesOberlindober

Association of SCM

Software, ERP Software

and Internet Marketplaces

Chair: Ralf Kampker, Clemens

Philippson

Information Models forIntegrating ERP Systems andElectronic MarketplacesStefan NEUMANN, Jörg Becker,Alexander Dreiling

Association Between SCM,PPS/ERP Systems and InternetMarketplaces in the GlobalSoftware NetWilhelm DANGELMEIER

OpenERP.net – ERP-systems ofthe next generationClemens PHILIPPSON

Management of LogisticNetworksAugust-Wilhelm SCHEER, RalfAngeli, Katja Herrmann


WELCOME RECEPTION Conference Center, Exhibition Hall – 7:30 - 9:30 pm

COMPUTERS & MOODS

11


Chair: Hiroyuki Miyamoto

Relationship Between Emotionand Motion in Manual WorksHiroko HAYASHI, HiroyukiMiyamoto

Trajectories of a Robot forPersonal ServicesHiroyuki MIYAMOTO,Munetatsu Ozawa

Affective Computing in Multi-Modal InteractionAntje WIRTH

Automatic Recognition ofMoods in HCI by Means ofMouse and Keyboard Philippe ZIMMERMANN, SisselGuttormsen-Schär, BrigittaDanuser, Helmut Krueger


7:30 - 9:30 pm Welcome Reception

WELCOME RECEPTION Conference Center, Exhibition Hall – 7:30 - 9:30 pm

The Welcome Reception will be held on the first evening of the conference in theExhibition Hall of the Conference Center.

Come meet the other participants in a relaxed atmosphere. There’ll be snacks, wine, beerand soft drinks, and Bavarian music.

All conference participants are cordially invited – However, please sign the box on the registration form.

SPECIAL SESSIONVIRTUAL CONFERENCE IIISPECIAL SESSION

12


Macroergonomic Issues of

WWDU

Chair: Pascale Carayon

Organizational and Data-SystemChanges: Psychosocial Aspects Kari LINDSTRÖM, JuhaKinnunen, Merja Turpeinen

Bridging Between Process andTasks: A Role for Job DesignCatherine HAJNAL, Yijia(Richard) Bi

Intensification of Work and NewInformation Technologies Pekka HUUHTANEN

Towards Innovative IT Practicesin Surveying Work in SwedenGunvor GARD, Kari Lindström

Ergonomy for Living in a WorldCommunitySatria DARSA

Towards Unification ofCognitive Technologies Jari LAARNI

Chair: Ahmet Çakir

A Constructivist-Based VirtualTraining Environment forNovice Car Drivers Chwen Jen CHEN, Eve CheongChung Sze, Kok Keong See Toh,Choon Yong Tay

Electronic Catalog for OnlineProduct Customization Jianxin JIAO, Mitchell M. Tseng

A Grammar Tool for SentenceGeneration and Cross-LanguageCommunicationPVS RAO

Service Management and

Maintenance Planning

Systems

Chair: Gerhard Gudergan,

Volker Liestmann

Trends in Service Management:On the Way Towards a ProperService EngineeringKlaus-Peter FÄHNRICH

Operating a ServiceManagement System over theInternet and Mobile DataNetworks for Optimized FacilityManagement in Buildings andPlantsKlaus AENGENVOORT

Planning PreventiveMaintenance Railway NetworksUsing RCMJesús CARRETERO, José M.Pérez, Félix García-Carballeira,Alejandro Calderón, JavierFernández

Strategic Management of LargeService Organisations withBalanced Scorecard - Web-Based Application, Experiencesand Integration Richard SCHIEFERDECKER,Bernd Elsweiler

Knowledge Logistics inTechnical Services – Potentialsof Interactive Visualization Stefan STÜRING, A. Hintze, E.Blümel

8:00 - 10:00 am Thursday, May 23, 2002 8:00 - 10:00 am


SPECIAL SESSIONSPECIAL SESSION TUTORIAL

13


Psychophysiological

Recording of Different

Kinds of Strain at Visual

Display Units

Chair: Wolfram Boucsein

Laboratory Estimation ofDriving Safety During VDUDevice OperationMatthias GÖBEL

Stress and MusculoskeletalDisorders in Computer WorkUlf LUNDBERG, MikaelForsman, Gunilla Zachau, MatsEklöf , Gunnar Palmerud, BoMelin, Roland Kadefors

The Suitability of the 0.1 HzComponent of Heart RateVariability for Usability TestingPeter NICKEL, CarstenSchomann, Inga Meyer,Friedhelm Nachreiner

PsychophysiologicalDetermination of Stress-StrainProcesses During Multi-TaskingFlorian SCHAEFER, WolframBoucsein

Effects of Background NoiseDuring HCI as Indicated byBrain Potentials of VisualAttentionMichael TRIMMEL, GerhardPölzl

Beyond Usability –

Understanding Human

Needs

Chair: Michael Burmeister

Symbolic Self-Completion onPersonal HomepagesKatrin BORCHERDING, MichaelSchumacher

Usability Engineering ofeLearning SoftwareHilko DONKER

The Importance of a Software'sPragmatic Quality Depends onUsage ModesMarc HASSENZAHL, RobertKekez, Michael Burmester

Joy of Use – Determinants of JoyMichael HATSCHER

Propagating Usability in aTechnology-Prone Company:Challenges and Strategies atSiemens ICMPia HONOLD, MatthiasSchneider-Hufschmidt

A Model of Usability EngineeringCosts for International UserInterface Design Kerstin RÖSE, Long Liu, DetlefZühlke

Emotional Ergonomics: AMethod to Evaluate a Vehicle'sDesign FeaturesRainer WIELAND

Common Sense Versus

Ergonomic Standards

Johan Ullman



SPECIAL SESSIONSPECIAL SESSIONPANEL DISCUSSION

14


Daylighting and Artificial

Lighting

Chair: Ahmet Çakir

Ahmet Çakir, Heinrich Kramer,Jörg Pfefferle, N.N.

Working in Call Centers –

Risks and Chances

Chair: Alfred Benninghoven

The Project "CCall"Alfred BENNINGHOVEN

Working Conditions in CallCenters: Successful and HealthyAlfred BENNINGHOVEN

The Integration of HandicappedPeople in Call Centre Work –Results from the CCall ProjectRalf SCHWEER, Andreas Genz

When the Voice Refuses toSmile: The Impact of CC Workon the VoiceAnja SPORTELLI

Integration of HandicappedPeople in Call CentersRalf SCHWEER, Andreas Genz

Computer Support for

Chemical Process Design

Chair: Christian Foltz, Ludger

Schmidt

Design Rationale as an EnablingFactor for Concurrent ProcessEngineeringYuji NAKA, Atsushi Ayoma,Rafael Batres

Issues in Developing OpenSoftware Environments forChemical EngineeringBirgit BAYER, Ralph Schneider,Wolfgang Marquardt

Representing Knowledge forChemical Process Design Usingan Abstraction-DecompositionSpaceChristian FOLTZ, Holger Luczak,Ludger Schmidt

Computer-AidedProcess/Product Design: Issues,Needs and Solution ApproachesRafiqul GANI

A Data Model for MathematicalModels in a Knowledge-BasedSystemMoritz WEITEN, Günter Wozny,Bernd Goers



SPECIAL SESSIONPANEL DISCUSSION TUTORIAL

15

Room D Room E Exhibition Room

International and European

Standardization in the Field

of Mental Workload – EN

614-2 and the ISO 10075

series

Chair: Friedhelm Nachreiner

Usability Engineering –Processes, Methods, andCases

Chair: Marc Hassenzahl

User-Centred Design for aDigital Welding MachineMichael BURMESTER, AndreasBeu, Heinz Hackl, Franz Niedereder

Requirements Analysis as aMeans for Designing an E-Business System – Applicationand Comparison of TwoCompeting MethodsKai-Christoph HAMBORG, GabyWenneker, Frank Ollermann,Rainer Wessler, Marc Hassenzahl

Ergusto: ErgonomicCustomizing of SAP R/3Jörn HURTIENNE, JochenPrümper, Reinhard Linz

What the Relationship BetweenCorrect Recognition Rates andUsability Measures Can Tell UsAbout the Quality of a SpeechApplicationMatthias PEISSNER

Re-Design of CONNEXXHearing Instrument FittingSoftware: A Case StudyNina SANDWEG, Sonja Pedell,Axel Platz, Klaus-PeterSchneider, Pia Honold, DanielaHermann, Eduard Kaiser

How Do You Design a 3-DInterface? Katharina SEIFERT, ThorbBaumgarten, Thomas Kuhnt,Siegmund Pastoor

Using Server Log Files toAssess a Web Site's Usability:The ErgoMind IndicesRainer WESSLER, John Geier,Franz Koller

Healthcare Project –

Provision of Occupational

Safety and Health

Information for the

Healthcare Sector on the

Website of the European

Agency-

Interactive Session

Hildegard SCHMIDT



INDUSTRIAL AREASCALL CENTER ISSUESSPECIAL SESSION

16


ICT for Deepening Human

Qualities

Chair: Gunilla Bradley

Ethics for Improving People-ICTRelationshipsJacques BERLEUR

Human Needs in the ICTSocietyGunilla BRADLEY

E-Business ManagementPractices: A HumanitarianEffort?Catherine HAJNAL

Predicting Burnout Syndromesin Service Organizations Fabian von SCHÉELE

Using ICT Ergonomics to Raisethe Human PotentialMichael SMITH

Chair: Naomi Swanson

The Influence of Job Stressorson the Taking of Rest BreaksAmong Call Center OperatorsNaomi SWANSON, PaulaGrubb, Christina Beam, RobinDunkin, Lawrence Schleifer,Steven Sauter

Symptoms and Clinical Findingsfrom the MusculoskeletalSystem Among Operators at aCall Center in Sweden – A 10-Month Follow-Up Study Allan TOOMINGAS, TohrNilsson, Mats Hagberg, KerstinNorman, Ewa WigaeusTornqvist

Chair: Barrett Caldwell

Developing Tools to SupportKnowledge Synchronization inDistributed SupervisoryCoordinationBarrett CALDWELL

Effects of the Transition ofAlertness During the RestPeriod on the SubsequentPerformanceAyako HIROSE, Akihiko NAGA-SAKA

VDT Works with Voice InputDevices in Industrial Plants –The Characteristics of theControl of Dynamical SystemsMiwa NAKANISHI, YusakuOkada

Construction of TechnologyKnowledge Infrastructure(TECHNOINFRA)Yoshimi OOTA, ToshiakiYoshinaga, Koichi Shibao, YujiNaka, Kimio Ohkubo, MasanoriIgoshi, Katsumori Matsushima,TaeSung Yoon, Takahiko Suzuki

Competence as a Design GoalLeon URBAS, Klaus-Peter Timpe

Informational Support of thePower Plants Maintenance: AProject and First Steps TowardsRealizationGennady ZHURAVLYOV, ValeryPechersky, Boris Sakov

1:30 - 3:30 pm Thursday, May 23, 2002 1:30 - 3:30 pm


SPECIAL SESSIONSPECIAL SESSION

17


IT and WWDU in Healthcare


Multimodality: Contributions tothe Universal Access ResearchAgendaNoëlle CARBONELL, DominiqueScapin

Examining the Role of RiskPerception in the Use ofObstetric TechnologyMichéle JEFFCOTT

Design of Interfaces for

Effectively Working with

Others

Chair: Ralph Bruder

Design of a Database Systemfor the Development, Exchangeand Shared Usage ofPresentationChristian NOSS, SvenSchäfermeier

Interface design as Key Factorto Support Communication inWeb-Based Scenarios Ralph BRUDER

User-Centred Design of anIntranet Solution for aBroadcasting Station Petra GERSCH, Ralph Bruder,Norbert Brackmann, JuergenWerwinski

Improving the Usability of aWeb-Based Learning System Thomas HOFMANN, ChristianNoss, Frank Leidermann, HaraldWeber

www.erco.com: "Light NotLuminaires": A Strategy GoesVirtual Kay PAWLIK

Models of Culture and TheirApplicability for Designing UserInterfacesKerstin RÖSE



18



FREE TIME

Bavarian Dinner – 8:00 pm - 12:30 am

Berchtesgaden

At the heart of what Alexander vonHumboldt called “one of the most beauti-ful regions on earth,” Berchtesgaden isnestled among the German Alps, near theAustrian border. The winding streets andmedieval marketplace and castle square ofthis quiet village lie below the many sum-mits of Watzmann Mountain, which is2,713 meters at its highest point.

Berchtesgaden’s first permanent settlerswere Augustinian monks from Salzburgwho from 1106 to 1122 built a monasterywhere the royal castle now stands. For thenext seven centuries Berchtesgaden wasan independent state ruled by a bishopcalled a prince-prior, who became rich andpowerful because of the area’s large saltdeposits.

In 1803 Napoleon conquered the region,making Berchtesgaden part of Austria. In1810, however, Berchtesgaden becamepart of Bavaria. It became a favorite retreatfor King Ludwig. The monastery wasremodeled as a royal palace. (It is still in

the hands of the Wittelsbachs, the formerBavarian royal family.) Since those times,Berchtesgaden has been a favorite oftourists wanting to get away from it all.Sigmund Freud was a frequent visitor.

Today Berchtesgaden still offers peaceand quiet in a beautiful setting — alongwith hiking, skiing, and parasailing.

A breathtaking alpine panorama can alsobe enjoyed without a strenous hike: theObersalzberg cable car or the mountainbuses to the Kehlsteinhaus (Eagle´s Nest)are an easy way to the summit.

Tourist information for Berchtesgaden isavailable on the Web at

http://www.berchtesgadener-land.com.

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VNET5: A network for compe-tence building to improve uservalidation - activities andresources

Elke-Maria MELCHIOR, DanielFELIX


FREE TIME

Bavarian Dinner – 8:00 pm - 12:30 am

8:00 pm - 12:30 am Bavarian Dinner

The Bavarian Dinner offers a chance tosample Bavaria’s culture and cuisine.

The vast buffet offers international andBavarian dishes including vegetarian dis-hes. There are no pork products.

Music is provided by the “SalzburgerBuam,” one of Bavaria’s hottest bands,playing Bavarian folk music to jazz.

Enjoy the Bavarian show featuring:

• The “Schuhplattler” youth group per-forming the typical Bavarian folk dance

• “Almhäusl Herrmann” playing severalBavarian instruments as zither, “Maul-trommel,” accompanied by guitar

• “Bischofswieser Alphornblaser” playing the alpenhorn (see http://www.alphornbau-

biermaier.de/seite/quartett.htm)

• “Thannkogel Dreigesang”: Bavarian folk singers with Berchtesgaden folk songs

After the Bavarian show the “SalzburgerBuam” will strike up a dance.

You may ask for a dance until 12:30 am.

Casual attire. Doors open from 7:30 pm.

Registration required (see registration form).

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Special SessionNORMAL SESSION

OpeningPlenary Session I

OpeningPlenary Session II

Human Computer Systems I

Human Computer Systems II

Macroergonomic Issues of WWDU

Daylighting and Artificial Lighting

ICT for Deepening Human Qualities

Update on ISO 9241

Virtual environment

EVALUATION ASPECTS

OPEN PANEL DISCUSSION I

OPEN PANEL DISCUSSION II

CLOSINGPLENARY SESSION

VirtualConference I

VirtualConference II

VirtualConference III

Working in Call Centers -Risks and Chances

CALL CENTER ISSUES

Learning Environmentson the Web and TheirImpact on Education

EDUCATIONAL SYSTEMS

TeleworkSystems

Environmental Aspects

WORKPLACE DESIGN

E-Business

Association of SCMSoftware, ERP Softwareand Internet Marketplaces

Service Management and Maintenance Planning Systems

Computer Support forChemical Process Design

INDUSTRIALAREAS

Basic Research in CSCW

CSCW Applications

E-Logistics

Augmented Reality

E-COMMERCE

Wed

nesd

ay,

May 2

2T

hu

rsd

ay,

May 2

3Fri

day,

May 2

4S

atu

rday,

May 2

5

8:30 am

10:00 am

10:30 am

12:30 am

1:30 pm

3:30 pm

4:00 pm

6:00 pm

8:00 am

10:00 am

10:30 am

12:30 am

1:30 pm

3:30 pm

4:00 pm

6:00 pm

8:00 am

10:00 am

10:30 am

12:30 am

1:30 pm

3:30 pm

4:00 pm

6:00 pm

8:00 am

10:00 am

10:30 am

12:30 am

12:30 am

1:00 pm

PRODUCT CERTIFICATION

WORKING IN NETWORKS

Supply Chain Management Systems

Room D Room E Room F/Tutorials

21

Assisting the Driver?Display Systems in Carsand Trucks

COMPUTERS AND MOODS

Psychophysiological Rec.of Different Kinds of Strainat Visual Display Units

International and EuropeanStandardization in theField of Mental Workload

IT and WWDU in Healthcare

IMPROVING HEALTH

VISUAL HAZARDS

MusculoskeletalSymptoms in ComputerUsers

Assessment Tools

INTERNET ASPECTS

Implementation ofMultimedia Systems inOrganizations

CHANGESIN WORK

Beyond Usability -UnderstandingHuman Needs

Usability Engineering -Processes, Methods,and Cases

Design of Interfacesfor EffectivelyWorking with Others

PRODUCT DEVELOPMENT

Cross-Cultural and Diversity Issues ofWWDU

Verifying Ergonomic,User-knowledge,Behavioral, Health and …

PerformanceAspects

ASSISTIVE TECHNOLOGY

Design for All —Employing Standards and Guidelines

Common Sense Versus Ergonomic Standards

Healthcare Project -Interactive session

Training Preventional and BehavioralChanges on Video Display Units

2-3 Usability Testing of InteractiveSystems based on ISO 9241-10 andISO 9241-11


Wed

nesd

ay, M

ay 2

2T

hu

rsd

ay, M

ay 2

3Frid

ay, M

ay 2

4S

atu

rday, M

ay 2

5

VNET5: A Network for CompetenceBuilding to Improve User Validation –Activities and Resources


SPECIAL SESSIONSPECIAL SESSIONPANEL DISCUSSION

22


Update on ISO 9241

Chair: Tom Stewart

An Overview of theDevelopment of ISO 9241 Pastand Future Tom STEWART

A Universal Visual DisplayStandard: Realistic Option orIllusion?Flores van NES

Workplace and HardwareStandardsThomas BERNS, Ahmet ÇAKIR

Software Standards andAccessibilitySusan HARKER

ISO 9241-10: From AbstractDialogue Principles to PreciseUsability Requirements – AFramework that Makes Sense inIndustrial Project PracticeTomas GEIS

Learning Environments on

the Web and Their Impact

on Education

Chair: Martin Frenz

Web-based Augmented Reality(AR) in Vocational EducationMartin FRENZ, StefanWiedenmaier, Kirstin Lenzen

How to Overcome ExistingBarriers for the Successful Useof Information andCommunication Technology inthe Context of Transnational Co-OperationTanja NÖLLE, Carlos Pereira,Richard Durst

The Knowledge Master – AVirtual Learning Environment inFurther EducationHeinz MANDL, KatharinaSchnurer, Katrin Winkler

Towards Ubiquitous Web-BasedLearningMax MÜHLHÄUSER

Some Impacts of the Web onSchool Education from aSystemic Point of View Dieter SPANHEL

Basic Research in CSCW

Chair: Stephan Killich,

Ludger Schmidt

Integration of VideoconferencingTechnologies in DistributedComputer Cooperative Work;Preliminary Results from theCommunicate IT Project Marc ARIAL, S. GuttormsenSchaer, Helmut Krueger

Time Delay Tolerance inComputer-Supported CooperativeWorkBarrett CALDWELL, Enlie Wang,Kan Zhang

Requirements for SoftwareSupport in ConcurrentEngineering TeamsDirk KABEL, Tanja Nölle, HolgerLuczak

Diffusion of Computer-SupportedCollaborative Work (CSCW) - AnInformation Systems PerspectiveArnd KLEIN, Helmut Krcmar

A Cognitive EngineeringApproach to Computer-SupportedCooperative DesignLudger SCHMIDT, Holger Luczak

User-Friendly Visualization ofObject Versions and Archives inCollaborative Computer WorkSascha STOWASSER, GertZülch

8:00 - 10:00 am Friday, May 24, 2002 8:00 - 10:00 am


PRODUCT DEVELOPMENTIMPROVING HEALTH

23


Chair: Tomas Berns

Health Survey Among JapaneseVDT workersMasaru MIYAO, SoheiYamamoto, Susumu Saito,Tetsuo Misawa, Takanori Ochiai

Ergonomic Designs andMultimedia Effects on theActivities of MalaysianCompanies: A Cost and BenefitApproachKok Thim CHAN, Rabindra NathSen

Towards Better Understandingof Risks Arising From Work withVDU Through Risk AssessmentHilja TAAL

Chair: Tom Bösser

Organisational Maturity of UserOrientation in the Product-Creation Process Tom BÖSSER

Towards Healthy VDU Work –Integrating Health and UsabilityConsiderations into SoftwareDevelopmentCarl ÅBORG, Inger Boivie,Jenny Persson

Usability, Comfort and Security:Indispensable Requirements inthe Design to Guarantee thePleasurable Interaction of theUsers with the Smart Products Anamaria de MORAES D. SC ,Bianka C. Frisoni M.SC.,Manuela Macraio, Claudio N. V.de Melo

Intercultural Differences in theInteraction between Drivers andDriver-Information Systems Peter RÖSSGER

Usability of Menu Structuresand Navigation Keys in MobilePhones: A Comparison of theEase of Use in Three DifferentBrandsMartina ZIEFLE

Designing a Dynamic SystemTraffic Control of a FreightRailwayAnamaria de MORAES, ClaudiaRenata Mont'Alvão, ManuelaQuaresma, Alexandre MDresch, Rosane Schonblum

8:00 - 10:00 am Friday, May 24, 2002 8:00 - 10:00 am


SPECIAL SESSIONEDUCATIONAL SYSTEMSSPECIAL SESSION

24


Virtual environment

Chair: Halimahtun Khalid

Virtual Workplaces forSupervision of ManufacturingSystemsEngelbert WESTKÄMPER

Emerging Issues in theProductive Use of VirtualEnvironmentsWilhelm BAUER, Peter Kern,Frank Haselberger

Ergonomic Evaluation withHuman Models in VirtualEnvironmentsWilhelm BAUER, Hans-JörgBullinger, Manfred Dangelmeier,Angelos Amiditis

Evaluating Task Performance inImmersive Virtual EnvironmentsHalimahtun M. KHALID, ChooChiaw Ting

Supporting ConcurrentEngineering in ConceptualProduct Design Using VirtualEnvironmentAlvin YEO, Halimahtun M.Khalid

Chair: Andreas Heinecke

Electronic Submission: TheSystem Requirements, Designand AnalysisD.E. COOK, D.W.Salt, J.Gorman,G.Frost, M. Gell, P.Gharmount

Multimedia in Learning ProcessSystems EngineeringBoris GAUSS, ChristopherHausmanns, Leon Urbas,Günter Wozny

HCI Issues in Practical LessonsVia InternetAndreas M. HEINECKE

LogEduGate – LogisticsEducation Gate – Integrativeand Multimedial Platform forTraining in LogisticsAxel MAYKUSS, Axel Kuhn, UtaSpörer

Using Computer-Based Training(CBT) to Instruct CompanyOccupational Health and SafetyExpertsManfred RENTROP

CSCW Applications

Chair: Stephan Killich, Ludger

Schmidt

Support of InterorganizationalCooperation. VIA TeamUp – AnInternet-Based Tool forWorkgroupsStephan KILLICH, Holger Luczak

An Open Framework forShared-Workspaces to SupportDifferent Cooperation TasksAlexander KUENZER, LudgerSchmidt

Visual Interfaces to CoordinateReal-time Decision Making inHierarchical Structures andTheir Application to FireSystemsMie NAKATANI, ShinobuYamazaki, Shogo Nishida

Group Decision Support Systemfor Emergent Situation Basedon Communication and WorkFlow ModelMie NAKATANI, TserennadmidBadraa, Shogo Nishida

The Importance of RemoteMaintenance for EquipmentManufacturers Competitivenessand their Customer SatisfactionAntónio Lucas SOARES, PaulaAlexandra Silva

10.30 - 12.30 Friday, May 24, 2002 10.30 - 12.30


SPECIAL SESSIONVISUAL HAZARDS TUTORIAL 1-3

25


Chair: Bruno Piccoli

Relationship Between VisualDiscomfort and MuscoloskeletalIllness for VDU Operators?Arne AARÅS, Gunnar Horgen,Hans-Henrik Bjøset, Ola Ro

Visual Load Evaluation in BankClerks: An ObjectiveMethodologyRoberto ASSINI, DanieleGrosso, Pierluigi Zambelli, IlariaAntonelli, Bruno Piccoli

The Vision Charge at Work withVideo Display TerminalHilda HERMAN

A Trial for PreventingAsthenopia among VDTWorkersMasako OMORI, TomoyukiWatanabe, Jo Takai, HirokiTakada, Masaru Miyao

VDU Work-Related VisualFatigue – Assessment ofAccumulation Verislav STANCHEV

New Ergophthalmological Toolfor Combined Measurements ofAsthenopia and CurrentSubjective Workload at VDUWorkplacesThomas STÜDELI, MarinoMenozzi

Cross-Cultural and Diversity

Issues of WWDU


Gender, Status and Computer-Mediated CommunicationLillemor ADRIANSON

Constraints on the usability ofcomputers in developing coun-tries Carl Martin ALLWOOD

Underrepresentation of Womenand Minorities in the ITWorkforce: Job andOrganizational IssuesPascale CARAYON, Maria J.Brunette, Marla C. Haims, PeterHoonakker

Can an American-Type Office BeAccepted in Japan? ErgonomicsStudy on Japanese andAmerican Office SystemsKageyu NORO, Ryohei Tanaka

Analysis and Structuring of theInteraction Areas for a ChineseUser InterfaceKerstin RÖSE, Long Liu, DetlefZühlke

Usability Testing of

Interactive Systems based

on ISO 9241-10 and ISO

9241-11

Thomas GEIS

10.30 - 12.30 Friday, May 24, 2002 10.30 - 12.30


SPECIAL SESSIONSPECIAL SESSIONEVALUATION ASPECTS

26


Chair: Kai-Christoph Hamborg

Usability – Core Feature ofInteractivity – Empirical Resultsof Audience Research onInternet and E-BusinessCommunicationHans-Juergen BUCHER

Usability Evaluation ofInteractive Systems using TrevisMichael HÄHNEL, NicoHamacher, Karl-Friedrich Kraiss

WebSCORE -- A StructuredMethod for Evaluating WebApplications Frank HEIDMANN, JürgenZiegler

Evaluation of POI Systems byLogfile RecordingAndreas M. HEINECKE

The Measurement of Trust inWeb Site Evaluations Sylvia MANZ

The Combined Walkthrough:Combining Cognitive,Behavioral, and AffectiveMethods in Human-ComputerInteractionTimo PARTALA

Telework Systems

Chair: Gerhard Gudergan,

Volker Liestmann

Project TELESOL – Bringing theBest EU Telework Solutions toCIS Countries Serguei A. SMAGUINE, JeanBonnin, Alexei D. Gvichiani,Hans Pruim

Manufacturing ExecutionSystems: Key Technology forSuccessful TeleserviceGerrit GEHNEN

Web-Based Services forProduction SystemsEckhard HOHWIELER, RalfBerger

An Emerging Platform forCustomer-Oriented and EfficientService: Mobile TeleserviceVolker LIESTMANN, RobertKuessel, Michael Spiess

The Evolution of ProductSupport – The Service as aProductThomas MEIREN, Hans Wurps

E-Logistics

Chair: Patrick Wader, Andreas

Bruckner

Development of an InternetPortal for the Support ofeLogisticsJens DAHMER

cc-elogistics – CompetenceCluster for eLogistics inGermanyMatthias KNAPP

Embedded Internet Appliancesin VendingSimone KOENEN-SCHMÄHLING, MichaelAmberg, Markus Hirschmeier

Mobile Computing for TransportLogistics Jörg SCHNEIDER

Dynamic Structures of CEPServices – Examples from"ParcelMan"Volker STICH, Patrick Wader

1:30 - 3:30 pm Friday, May 24, 2002 1:30 - 3:30 pm


SPECIAL SESSIONSPECIAL SESSION TUTORIAL 2-3

27

Musculoskeletal Symptoms

in Computer Users

Chair: Naomi Swanson

Concurrent Use of Input Devices-- Relief or Overload?Ahmet ÇAKIR

Finger Flexor/Extensor andTrapezius Loading DuringKeyboard UseNaomi SWANSON, Brian Lowe

The Prevalence ofNeuromusculoskeletalDisorders in a Population ofInsurance Company WorkersBased on Clinical InterviewsNaomi SWANSON, J. StevenMoore

Workstation and Self-ReportPredictors of MusculoskeletalSymptoms Among KeyboardUsersNaomi SWANSON, RobinDunkin, Margit Alderson

The Seating Clinic for OfficeWorkersGoroh FUJIMAKI, HidekiOyama,Taku Teraoka, KageyuNoro

Verifying Ergonomic, User-knowledge, Behavioral,Health and ProductivityBenefits of an OfficeErgonomics Intervention ina field experiment

Chair: Andrew S. Imada

An Overview of a LongitudinalQuasi-Experimental Field Studyto Evaluate the Effects of anOffice Ergonomics Training anda New Chair on Quality of WorkLife, Health and Productivity Ben AMICK III, Michelle Robertson,K. DeRango, Noe Palacios, PaulAllie, Ted Rooney, L. Bazzani

The Productivity Consequencesof Office Ergonomics Trainingand an Ergonomically DesignedChairBen AMICK III, Kelly DeRango,M. Robertson, Noe Palacios, PaulAllie, Ted Rooney, L. Bazzani

The Health Consequences of anOffice Ergonomics TrainingCoupled with an ErgonomicallyDesigned Chair: PreliminaryResultsLianna BAZZANI, Ben Amick III,Michelle Robertson, KellyDeRango, Noe Palacios, PaulAllie, Ted Rooney

Building a TransdisciplinaryTeam for User-Centered DesignNoe PALACIOS, M. Robertson,Ben Amick III, Paul Allie

The Impact of an OfficeErgonomics Training on WorkerKnowledge, Behavior andMusculoskeletal RiskMichelle ROBERTSON, BenAmick III, Kelly DeRango, NoePalacios, Ted Rooney, Paul Allie,Lianna Bazzani


Interactive Systems based


9241-11

Thomas GEIS


1:30 - 3:30 pm Friday, May 24, 2002 1:30 - 3:30 pm


SPECIAL SESSIONWORKING IN NETWORKSPRODUCT CERTIFICATION

28


Chair: Yngve Sundblad

Fourth-Generation TCOLabelling for Displays andComputers -- TC0'02Jan RUDLING

IT Product Requirements andCertification from the Users'PerspectiveYngve SUNDBLAD, TorbjörnLind, Jan Rudling

Chair: Reima Suomi

Building the Internet -- Lessonsfrom RailwaysReima SUOMI

Internetics and Internomics:Human Factors of the GlobalNetwork InteractionsGennady E. ZHURAVLYOV

Competence Modelling as aBasis for Formation of SMENetworks -- The SME-ChainsApproachBengt HENOCH, Kurt Sandkuhl,Elsa Gonzalez

Visualization and Navigation ofNetworked Information Spaces:The Matrix BrowserVeit BOTSCH, Christoph Kunz

Longitudinal Characteristics ofProprioceptive Memory onKeystrokes: Designing for anEnhanced AuthenticationSystem Using Pressures ofKeystrokeKentaro KOTANI, Ken Horii

Intermedia Synchronisation inNetwork Design: Using anAdaptive PsychophysicalMethod to Specify thePerceivable Audio-Visual DelayHans-Jörg ZUBERBÜHLER,Stefan Ruegg, Helmut Krueger,Albert Kündig

Supply Chain Management

Systems

Chair: Martin Weidemann, Ingo

Aghte

Enhanced ERP for Participationin Electronic Trading ExchangesIngo AGHTE

Collaborative PerformanceMeasurement in Supply ChainNetworksRalf HIEBER

Methodology for ImplementingSupply Chain Management inthe Clothing Industry Svetlana MÜLLER, AndreasBruckner

Hierarchies and Rules forCollaborative Planing in theTextile Supply ChainRoberto CROVETTO

4:00 - 6:00 pm Friday, May 24, 2002 4:00 - 6:00 pm

PERFORMANCE ASPECTSASSESSMENT TOOLS TUTORIAL 3-3

29


Chair: Tomas Berns

Examining the RelationshipBetween Rapid Upper LimbAssessment's Postural ScoringSystem and SelectedPhysiological andPsychophysiological Measures Leslie J.K. FOUNTAIN

Implementation of EU Directiveon Health and Safety withComputer Based ChecklistsChristoph SPELTEN, KurtLandau, Verena Bopp

New Technologies -- Applicationin the Field of Ergonomics andPhysiology of WorkVerislav STANCHEV

Health and Safety Assessmentat Non-Standard VDUWorkplacesHarald WEBER, Klaus J. Zink

Quest-Gate: Web-Based Sharingof Diagnostic Methods inOccupational PsychologyMatthias BRUEGGMANN

Chair: Matthias Göbel

BigShot Screen MagnifierSeth GOLDBERG

Screen Design Aspects ofComputer-Supported ReadingGjertrud W. KAMSTRUP, Anne-Lise Rygvold, Bjørn GunnarSaltnes

What if CRT is Better Than TFT,or is Visual Productivity MoreImportant Than Comfort atVDUs?Marino MENOZZI, ThomasStüdeli, Urs Näpflin, HelmutKrueger, Kazuo Koga

New Computer Mouse CanPrevent Mouse Arm SyndromeJohan ULLMAN

Evaluation of Input Devices for3D Navigation in MedicalApplicationsMatthias GÖBEL, WolfgangFriesdorf

Using Mouse and KeyboardUnder Time Pressure:Preference, Strategies andLearningAnker Helms JORGENSEN,Anne Helene Garde, BjarneLaursen, Bente Rona Jensen

Influence of Frame Rate andLatency on Performance in a 3DExploration Task with a DisplaySystem with MovementParallaxUrs NAEPFLIN, Marino Menozzi


Interactive Systems Based


9241-11

Thomas GEIS

4:00 - 6:00 pm Friday, May 24, 2002 4:00 - 6:00 pm

SPECIAL SESSIONENVIRONMENTAL ASPECTSOPEN PANEL DISCUSSION

30


Chair: Ahmet Cakir

Quieter Computer Workplacesby Using Noise-Emission DataPeter BECKER

Risk of Exposure to ExtremelyLow Frequency (ELF)Electromagnetic Fields in VDUWorkstationsAntonio CASTAGNOLI

Assessment of LuminousConditions for VDT StationsBased on Ergonomical andErgophtalmological Criteria Jean-Jacques MEYER, DavidFrancoli, Laurent Michel,Hendrik Kerkhoven

Intelligent Light for theComputer WorkplaceJörg PFEFFERLE

Visual Fatigue and Preferencesof VDT Users under DifferentLighting SystemsAgnieszka WOLSKA

Augmented Reality

Chair: Stefan Wiedenmaier,

Ludger Schmidt

Augmented Reality forIndustrial Applications -- A NewApproach to IncreaseProductivity?Thomas ALT, Martin Edelmann,Silke Malzkorn-Edling, WernerSchreiber

Ergonomics of Head-MountedDisplays and Studies aboutEffects on Eye Physiology andWell-BeingMartin EDELMANN, SilkeMalzkorn-Edling, WernerSchreiber, Thomas Alt

A Hybrid Tracking Approach forAugmented Reality ApplicationsStefan LEHMANN

Comparison Between the StrainIndicator HRV of a Head-BasedVirtual Retinal Display and LC-Head Mounted Displays forAugmented Reality Olaf OEHME, StefanWiedenmaier, Ludger Schmidt,Holger Luczak

AR for Mobile HealthcareInformation Systems: DoDisplay Units Take HumanFactors into Consideration?Elke REUSS, Marino Menozzi

Augmented Reality Applicationsfor Effective Manufacturing andServiceStefan WIEDENMAIER, ArnoldStadtler

8:00 - 10:00 am Saturday, May 25, 2002 8:00 - 10:00 am


ASSISTIVE TECHNOLOGYINTERNET ASPECTS

31


Chair: Klaus-Peter Fähnrich

A Procedure for AutomaticTransformation of StandardDialogs into Forms of theInternetKlaus-Peter FÄHNRICH,Benedikt Bietzker, Rico Saupe

From WWDU to EWDU --Usability of EdutainmentApplicationsAndreas M. HEINECKE

The Challenge to the Concept ofUsability from Mobility and theInternetAnker Helms JORGENSEN

The Mobile Intranet: ManagingPeople and Information in aDistributed OrganizationAndreas LARSSON, TobiasLarsson, Peter Törlind

A Personal Authentication withKeystroke Timing PatternsToshimitsu YAMAGUCHI,Kazuhiro Notomi, Hiroaki Ishii

Chair: Grigori Evreinov

Experimental Interfaces for aLocomotion Assistance DeviceYacine BELLIK, René Farcy

Information Kiosks for All:Issues of Tactile Access Grigori EVREINOV, RoopeRaisamo

A Wearable Monitor of MusicNotation for Visually ImpairedMusiciansTatiana EVREINOVA, RoopeRaisamo

A Quantification of CapabilityThresholds to Assist in UserInterface Design for the ElderlyThomas WALDMANN, KieranWalsh

Visibility and Characteristics ofthe Mobile Phones for ElderlyPeopleTomoyuki WATANABE, MasakoOmori, Jo Takai, Hiroki Takada,Masaru Miyao

How to Bridge the Gap BetweenMass-Market Production andUsability for People withSpecial NeedsVolker BOGACKI, MatthiasSchneider-Hufschmidt



E-COMMERCEWORKPLACE DESIGNOPEN PANEL DISCUSSION

32


Chair: Dennis R. ANKRUM

Implementing ISO 9241 Parts 3and 5 in North America -- TheBIFMA Ergonomics Guidelinefor VDT Furniture Dennis R. ANKRUM

Comparison of Stationary LCDand CRT Screens, Some Visualand Musculo-Skeletal AspectsPer NYLÉN

Development of Floor Cushionwith Pelvic Support -- Ergo-ZabutonHideki OYAMA, Taku Teraoka,Kageyu Noro

Possibility of the Deep VeinThrombosis Sideration on theVisual Display Terminal WorkReiko MITSUYA, Yuichi Ebine,Nozomi Sato, Kageyu Noro

Terminal Work: ErgonomicExamination of AlternativeSitting and Standing Conceptsat the VDU Workplace Armin WINDEL

Chair: Martin Helander

Enhancing E-CommerceBusiness Models of SelectedSMEs by a Multi-ModeApproachJannicke BAALSRUD HAUGE,Pierre Taner Kirisci

Personalization and CommunityCommunication for CustomerSupportMichael KOCH, Petra Schubert

An Architecture for CommunitySupport Platforms --Modularization and IntegrationMichael KOCH

Middleware and Mobile Agents:Experiences in E-CommerceFrancisco VALERA, AnastasiaKaltabani, Enrique Vázquez,Luis Bellido, MiltiadesAnagnostuo

Personal Assistant and MindSetLim Tek YONG, Tang Enya Kong


Closing Plenary Session – 12:30 am - 1:00 pm

SPECIAL SESSIONSPECIAL SESSION

33


Implementation of

Multimedia Systems in

Organizations

Chair: Melanie Frölich

Success-Factor ImplementationStrategy -- Why Having GoodLearning Software Is NotEnoughMelanie FRÖLICH, DagmarGude

CLIX Campus and the imcHigher Education E-LearningNetwork: A Private-PublicPartnership Approach toCreating New EducationalEnvironments Tilman KÜCHLER, Sven Kayser

Design of a Web-Based QualityManagement System to Ensurethe Company's ProcessKnowledgeAlexander KUENZER, OlafOehme, Dirk Mackau, Dirk Kabel

Integral II: A Web-based E-Learning Approach Ralph REUTH, Dagmar Gude,Markus Soeding, LudgerSchmidt

E-Learning as a Driving Forcefor Organizational Change atUniversitiesStephan TRAHASCH

Design for All -- Employing

Standards and Guidelines

in the Field of Accessible

Office Work and

Information Systems

Chair: Brigitte Bornemann-

Jeske

Employing Universal Design inan Internet City Guide – CaseStudy of an Evaluation andRetrofitting ProcessBrigitte BORNEMANN-JESKE

Web Design as Universal DesignChristian BÜHLER, ChristianWallbruch

Barrier-Free Design in OfficeWork with Visual DisplayTerminalsKlaus BUHMANN

Project BIK -- Information andCommunication Without Barriers Detlef GIRKE, Thomas Lilienthal,Karsten Warnke, Michael Zapp

Microsoft PowerPointPresentations for VisuallyImpaired PersonsErdmuthe MEYER zu BEXTEN,Martin Jung, Marco Gäckler

Web Browsing Assistive Systemfor DyschromatopiaHiroyuko MIYAMOTO, TakehitoNakaya


Closing Plenary Session – 12:30 am - 1:00 pm


34

Usability Testing of Interactive Systems

based on ISO 9241 Parts 10 and -11

The DATech Approach

Thomas GEIS (Director IT Usability Services/ TÜV Rheinland Berlin Brandenburg)Full day tutorial (24 May 2002, 10:30 am –

6:00 pm) Max. 15 Participants

Costs: ¤ 199 (incl. 16% VAT) Fees must be paid at enrolment on May

24, 2002, 8:30 – 8:45 am.

Only registered participants can be accept-

ed.

(Note: only cash payments accepted)

This one-day tutorial introduces the"DATech Procedures for UsabilityAssessment of Products based on ISO9241 Parts 10 and 11" which help assesswhether an interactive product satisfiescontext-specific usability requirements.You will learn how to test the usability ofproducts for confor-mity with ISO 9241Parts 10, 11. Precondition of any confor-mance test is the acquisition of usabilityrequirements. You will learn how toacquire usability requirements, how toensure their objectivity, and how to apply ascenario-based method for conformancetesting.The standard usability test is drawing onan approach agreed upon by German testlaboratories, five of which being accreditedby DATech, the German Organization forAccreditation of Test Laboratories.The tutorial addresses requirements engi-

neers, usability engineers, usability asses-sors, and QS specialists, since the focus of

Tutorials

the tutorial is on analysis not on design.The tutorial is introductory.Attendees will learn the application of ISOstandards, the preparation and conduct ofconformance tests by examples and a casestudy.

VNET5 - Best Practice in User-Centred

Product Creation

Elke-Maria MELCHIOR & Daniel FELIXThe tutorial will introduce the VNET5 com-mon approach, which starts with the elab-oration of the user validation plan as thecrucial first step. The procedure of user validation planningand the selection of appropriate methodsand approaches will be described. The useof the VNET resources (www.vnet5.org) tosupport this process is shown. Iterative steps of analysis, design, evalua-tion and redesign which result in a validat-ed product design will be illustrated. Casestudies will be reported.

Training preventional and behavioral

changes on Video Display Units

Hildegard SCHMIDT A training in preventional and behavioralchanges on VDU workplaces can sucess-fully be done if employees are motivatedby well known strategies such as:Attraction, Interest, Desire and Action –principles. The tutorial presents severaluseful training modules from Germany.For the target group “users” will beexplained how to work healthier on VDUs.During the session we`ll practice and dis-

35


cuss general teaching methodes.The teaching modules main rules are torespect the user`s specific needs and phys-iological constitution, to create a welcomeatmosphere in the seminar. This helps tostart a continiuous improvement processby the user themselves. The aim of theseminar is that the user himself willimprove his working conditions takingresponsibility for his own health and safe-ty.

HealthCare Project – Provision of

Occupational Safety and Health

Information for the Health Care Sector on

the Website of the European Agency -

Interactive Session

Hildegard SCHMIDT, Harald SEFFERSIn 2000 the European Agency started apilot project to investigate and devise amethod of presenting relevant links for thehealth care sector on its website. Followingthis, in 2001, the main project has beenstarted which will be finished on June2002. The aims are - to complete the website with evaluatedlinks/sources using a standardized modeldeveloped during the pilot project, inGerman and English languages, - to get user feedback from key targetgroups in two different tests, designed as ausability-test and a content-test and- to create a general model for all othersectors to provide the website of theEuropean Agency with relevant links ofother European countries.The interactive session will offer the

Tutorials

chance to test the existing website con-cerning the relevance, credibility and func-tion. We will provide an online question-naire as a simple way to get an easy accessto a standardized check. The questionnaireform will be completed in around 30 min-utes.URL for questionnaire: http://www.webtaxi.de/healthcare_net/fragebogen.html

Common Sense - versus - Ergonomic

Standards

Johan ULLMANStandardization of computers, accessoriesand office furniture is done throughout thecivilized world with the ambition to pre-vent occupational health problems.One problem is that the rule makers onlyassess what is already available on themarket. This often leads to narrow stan-dards that may prevent a sound develop-ment of new solutions. There are numer-ous examples of rules that find now sup-port scientific literature.Developing new solutions without respect-ing standards and guided only by a purelyempirical scientific approach, automatical-ly leads to solutions very different from themain stream.This tutorial will address a number ofissues where standards do not complywith empirical scientific results, nor withthe natural behaviour of the workinghuman.


36

Getting to Berchtesgaden

By Rail

Many trains connect Berchtesgarden withMunich, Salzburg, Vienna, and elsewhere.For railway and bus timetables, go tohttp://reiseauskunft.bahn.de

By Air

Shuttle buses are available from bothMunich (180 km) and Salzburg (20 km) air-ports. A regular bus from Salzburg airportwill take about an hour (changing busesrequired). A taxi ride from Salzburg shouldcost around ¤ 33 and from Munich ¤ 185.The train route from Munich airport takesabout three hours and requires changingtrains.

By Road

Take the A8 autobahn from either Munichor Innsbruck, exit from Munich at BadReichenhall, or from Salzburg, atBerchtesgaden. (Note: Austrian autobahnsrequire a toll sticker.) The scenic route isthe German Alpine Road (B 305).For more detailed road route planning, tryhttp://routenplaner.web.de.

Getting around

Berchtesgaden is a small town and is easyto get about on foot. However, buses andtaxis are available. Griesbacher Taxi,Tel.: 08652-4041. Bus schedules will bemade available on request. Taxi stands arein front of the Berchtesgaden train stationand the Kur- und Kongreßhaus.

Practicalities

Climate

Depending on weather conditions, temper-atures can range from 10° to 25° C (20° C istypical). Temperatures at night are consid-erably lower than those during the day.Warm clothing is therefore essential.

Berchtesgaden National Park

In the Berchtesgaden National Park, natureis allowed to return to its original wilder-ness. Research in the fields of its naturalelements and the interrelationships of itsliving communities is carried out in orderto provide visitors to the Park with inform-tion, as well as enjoyment.The National Park covers a 210 km2 arearepresenting practically the entire south-ern half of the Berchtesgadener Land. Itslowest point is lake Königssee (603 m), itshighest elevation the Watzmann peak(2713 m).The national Park´s information centeroffers the visitor detailed documentation.Franziskanerplatz 7, 83471 Berchtesgaden.Tel.: 08652-64343. Open Monday throughSaturday from 9:00 am to 5:00 pm.

Special opportunities to get an impression

Hot air balloon trips available fromOutdoor Club Berchtesgaden, Tel.: 08652-5001, Heinzelmann-Mix-Tours, Tel.: 08652-2530 or 08652-63909Paragliding (tandem) available from Para Taxi Berchtesgadener Land, Tel.: 08652-948450, Tandem Fun Flight,Tel.: 0171-616 90 48 or 08652-690899


37

Money

The currency is the euro (¤ ), as used inmost of the European Union, includingAustria. $ 1 = ¤ 1.14 (as of April 9). There are sever-al bank teller machines in Berchtesgaden;the Sparkasse (savings bank) is closest tothe conference center. For non-Europeanvisitors: It is a good idea to have someeuros with you when you arrive. Creditcards are not universally accepted, so youshould ask ahead of time, especially inrestaurants.

Electricity

Germany uses standard European current,230 V, 50 Hz. Most modern laptop comput-ers require only a plug adapter - check yourpower adapter to make sure.

Post offices

There are post offices at Marktplatz 24 ornext to the station at Bahnhofsplatz 4, openMonday through Saturday 8:30 am to12:00 pm and weekday afternoons from2:00 to 5:00 pm at Marktplatz and 2:00 to5:30 pm at Bahnhofsplatz. The nationwidenumber for postal questions is 01802 3333.Telephone cards for public phones areavailable at post offices and newsstands.

Mobile phones

Germany’s four mobile networks use theGSM standard 900 MHz (Vodafone D2, T-D1) or 1800 MHz (E-Plus, Viag Interkom). Allfour operators have extensive roaming

Practicalities

agreements with other providers, butprices can vary. (US or Canadian GSMusers (VoiceStream, etc.) will need a phonethat works on these frequencies.) Checkwith your local service provider for roam-ing prices and service availability.

Emergencies

Police call 110. For an ambulance call 112.Emergency doctor, first aid: 08652-19222.There is a hospital in Berchtesgaden onLocksteinstraße 16 (Tel.: 08652-57-0), notfar from the conference center. Medicine(even aspirin) can be bought only at a phar-macy (Apotheke). One is always availableat night or on weekends (your hotel willknow which, and pharmacies display a signshowing which is performing Notdienst). • Watzmann-Apotheke, Franziskanerplatz 6,Tel.: 08652-2809• Apotheke Am Marktplatz, Marktplatz 8,Tel.: 08652-2154Emergency medical treatment in Germanycan be expensive, so be sure that yourhealth insurance covers your stay.

Shopping

There are small shops available withinwalking distance of the conference centerand hotels. Stores generally close around6:00 pm on weekdays, between 12:00 and4:00 pm on Saturday, and all day Sunday.

Business services

Internet terminals and photocopiers areavailable at the conference center.


38

Lake Königssee

3 hours, May 22, afternoon

The “King’s Lake” in the heart of theBerchtesgaden’s Alpine National Park wasindeed used by the kings of Bavaria whenthey spent their holidays at theBerchtesgaden Royal Palace. Today, elec-tric-powered boats silently glide their pas-sengers over Germany’s deepest andcleanest lake to the ancient Augustinechapel of St. Bartholomew, only reachedby boat. Don’t miss the world-famousecho in the middle of the lake.

Eagle’s Nest Historical Tour

(Kehlsteinhaus)

3 hours, May 24, morning

The “Eagle’s Nest” or Kehlsteinhaus wasbuilt in 1939 as a 50th birthday present toAdolf Hitler from the Nazi Party. Join us fora detailed historical account of the con-struction and use of the Eagle’s Nest, aunique mountaintop conference center.

The Salt Mines


Join us for a tour of the old historic saltmines, which offer fun and excitementunder the mountain with a train ride deepinto the mine, wooden slides to the variousmine levels, an educational film, and a raftride across a brine lake.

Almbachklamm Hike


The Almbachklamm is one of the most

Tours

beautiful gorges in Bavaria. A short hikewill take you up into the gorge where cas-cades thunder into pools of sparklingwater. Little bridges spanning the fallsallow good views as you ascend high intothe gorge. At the foot of the gorge you willvisit Germany’s last marble ball mill wherereal marbles are still made today.

Berchtesgaden Walking Tour and

Schnapps Distillery


Berchtesgaden’s rich history will comealive as you walk through its charmingtown center with its lovely facades. Take apeek into the past as you hear about theBavarian Kings who chose Berchtesgaden’sPalace as their summer residence. End thisdelightful tour with a stop at the SchnappsDistillery where you will see how the localshave been perfecting their tasty liqueursfor centuries. You will also have a chanceto do some sampling on your own.

Salzburg / Sound of Music Tour


The tour combines the history, architectur-al sights and cultural highlights ofSalzburg with some of the main locationsused in the Sound of Music. Stops en routeto Salzburg will show you the gazebo andthe “von Trapp villa” used in the film. Thewalking tour of Salzburg will show you themost important architectural highlights ofthis baroque town.


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Conference venue

The Conference will be located at:Kur- und Kongresshaus BerchtesgadenMaximilianstraße 983471 BerchtesgadenTel.: (+49)(0) 8652 9445-340Fax: (+49)(0) 8652 967-381

WWDU 2002 office

The WWDU 2002 Secretary, Gisela Cakir,will be available at the above address.Tel.: (+49)(0) 173 205 8001 or

(+49)(0) 172 306 4620E-mail: [email protected]

Hotel accommodation

For hotel reservations please contact:[email protected] To make things easier you can downloadthe Housing Request Form. If you makeyour own choice you will find a lot of dif-ferent hotel categories. The prices aremodest (about ¤ 20 to ¤ 80).

Excursions

Excursions are scheduled during theConference. You may choose betweenGerman and English guides. For detailedinformation see “Tours” on page 36.

Social events

All participants and accompanying per-sons are invited to the complimentaryWelcome Reception on May 22 (see page11). Reservations required.The Bavarian Dinner (May 23, page 19)

General Information

offers a chance to sample Bavaria’s cultureand cuisine. Reservations required (¤ 60 /$ 65)

Accompanying persons

WWDU 2002 welcomes accompanyingpesrons to share in the event.Accompanying Persons registration is ¤ 20/$ 25 per person and includes access to theOpening and Closing Sessions and theWelcome Reception.

Check-in

Check-in is possible at the conference cen-ter on Tuesday, May 21, from 2:00-9:00 pmand Wednesday, May 22, beginning at7:00 am.

Congress material

You will receive the proceedings and infor-mation material about Berchtesgaden

Food

Complimentary coffee, tea, soft drinks, andbaked goods will be provided during thecoffee breaks.The congress center restaurant offers alunch buffet for a reasonable rate. Thereare many other restaurants near the center.

Free time

There is no session on Thursday after 3:00pm, and you are free to use this time as youwish. However, if enough people are inter-ested, we can organize group excursions.Sign-up sheets will be made available.

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