6823 ethical issues in communication

8/13/2019 6823 Ethical Issues in Communication

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The value of what should be done andwhat should not be done from the

business point of view


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Problems, situations, or opportunitiesrequiring an individual to choose

among actions that may be evaluated asright or wrong, ethical or unethicalethical issues arise because of: conflictamong personal/organizational valuesconflicts with societal values


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Product safety standards. Advertising contents. Working environment.Unauthorized payments.Employees privacy.

Environmental issues.


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Meeting overly aggressive financial or business objectives.Meeting schedule pressures.

Helping the organization survive.Rationalizing that others do it.Resisting competitive threats.

Saving jobs.


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Personal values. Attitudes/behaviors of supervisor. Attitudes/behaviors of senior management.Internal drive to succeed.Performance pressures.No threat of punishment.Friends/coworkers.


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Ethical conflicts arise when someone has to make achoice between violating andabiding by one or more oftheir moral principles, leading

to a paradox where neitherchoice leaves the individualsatisfied.


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Internal Conflicts

Workplace ConflictsReligious Conflicts

Political Conflicts


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Conflict of interest.

Honesty & fairness.Communications issues.Organizational relationships.


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Exists when an individual must choose whether to advance his or her own personalinterests, those of the organization, or someother group.Must be able to separate personal interestsfrom business dealings.

Bribery is a significant concern.


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Honesty relates to truthfulness, integrity &trustworthiness.

Fairness related to being just, equitable &impartial.Breaking or bending laws violates trustBusiness should not be played as a game. Lack of rules & poor enforcement leads tounethical behavior.


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Issues involved relate to advertising, productsafety, pollution, & employee workconditionsLying is a major ethical issue with internal &external communicationsFalse advertising relates to:

Exaggerated claims.Concealed facts & ambiguous statements.Lying.


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Relate to behavior of organizationalmembers toward customers, suppliers,subordinates, superiors, peers & others.

Plagarism is one ethical issue of concern toorganizations.


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Owners have an obligation to society as wellas their employees & customers:

Minimize pollution.Compensate workers fairly.Produce safe products.

Must be sensitive to legal & ethical risks oftheir industry & region.


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Reporting & use of the companiesfinances.

Pricing products/services fairly. Avoiding any antitrust activities:

Price fixing

Sensitivity to socially responsibleinvesting.


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Employee theft, sabotage & competitiveintelligence.Fear of layoffs

Salary plateausUpward mobilityDiscrimination

Privacy & data accessHealth & safety


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Must consider consumer feedback:Safety.Environmental (can lead to boycotts).Maximize positive publicity & avoid negative.


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An activity approved by most members ofthe organization & customary in theindustry is probably ethical.

If the issue withstands open discussion between groups within & outside theorganization is probably ethical.Covert discussion, destroyed or disguised

documents indicate potential problems.


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BusinessCommunication

and

Legal Issues


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Legal issues in business communicationsbecome more complex with the advancingimprovement to technology. Use of newdevices increases efficiency and allows formore productivity, but it also raises legalconcerns as a business worries about theerosion of privilege, interception of data or

storage of communications.


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Invasion of Privacy

An employee personal Disabilities

An employee personal identity and private facts

An employee record reports letter and Electronic data


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Misrepresentation And Fraud

Innocent misrepresentation

Fraudulent Sales warranty

Fraud


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Laws Regarding EmploymentCredit and Collection

Employment and pre employmentinquires.Credit and collection.


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Other areas of caution in BusinessCommunication

Copy writeComputer data security

6823 ethical issues in communication

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