6430a_04 creating a configuration change plan
TRANSCRIPT
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Module 4: Creating a Configuration Change Planfor Windows Server 2008
Developing a Change Control Process
Developing Configuration Changes
Reviewing Configuration Changes
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Lesson: Developing a Change Control Process
Steps in the Change Request Process
Establishing a Communication Plan
Classifying Change Requests
Establishing a Change Approval Process
Planning for Emergency Changes
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Steps in the Change Request Process
5
Release
6
ChangeReview
2
Classification
1
ChangeRequest
Approval
3
Development
4
CommunicationPlan
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Notes Page Over-flow Slide. Do Not Print Slide.See Notes pane.
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Establishing a Communication Plan
Consideration Details
Frequency
Do you communicate planned changes in abatch on a set schedule or do you onlycommunicate proposed changes when they areapproved?
Audience Are your change plans communicated to theentire business or are they targeted only to
the people who may be impacted by yourproposed change?
Communicationmethod
Do you communicate proposed changes viaemail or do you post them on a Web portalsite?
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Change approval system
Paper based
Integrated software
Establishing a Change Approval Process
Change approval
Meetings
Schedule
Change request submission procedure
Who
Process
Change approval board (CAB)
Business
Security
IT
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Planning for Emergency Changes
Emergencies
Can the emergency change process be used only whenbusiness critical systems are unavailable or can youuse it when a service reports certain types of errors?
Service level agreements
How do outages affect your SLA and is there a specificescalation procedure to use when an SLA is not met?
Server downtime
Can you invoke an emergency change when any serveris not functioning or can you only use it if a businesscritical server is unresponsive?
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Lesson: Developing Configuration Changes
Overview of Developing Configuration Changes
Evaluating the Impact of a Change
Testing Proposed Changes
Creating and Testing Rollback Plans
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Overview of Developing Configuration Changes
Authorization
Business
IT
Prior to the release of a change into your productionenvironment you should complete the following tasks:
Develop a release plan
Develop a back-out planPerform release testing
Perform rollback testing
Gain final authorization
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Evaluating the Impact of a Change
What users and business functions will be impaired? How long they will be impacted because of the
change?Business impact
How many systems will be altered or impacted directlyand indirectly because of the change?
Technologyimpact
How many people will need to assist withimplementing the change and what will their roles be?
Implementationrequirements
Assuming that backing out of a change can requiremore effort than implementing one, what are yourback-out requirements?
Back-outrequirements
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Testing Proposed Changes
Testing methods
Pre-productiontesting
Limited releasetesting
Testing Results
Documentation
Scripts
Impact
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Creating and Testing Rollback Plans
Resources
Who is impacted
Scale of change
Decision point
Key drivers
Documentation
Timing
Testing
Who is impacted
How are they impacted
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Lesson: Reviewing Configuration Changes
Testing for Successful Changes
Analyzing the Success of a Change
Updating Documentation
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Testing for Successful Changes
Infrastructure
ChangeImplementer
Operations
Users
Security
Support
Services
ReleaseManager
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Analyzing the Success of a Change
ChangeSuccessful?
Further RFCsRequired
ChangeUnsuccessful
RollbackChange
ChangeSuccessful No
Issues
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Updating Documentation
Examine the following documentation andupdate as necessary:
Change management
Infrastructure
Security
Design and configuration
Key personnelWork in progress
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Lab: Creating a Configuration Change Plan
Exercise 1: Complete a Change Request Form
Exercise 2: Sharing best practice
Exercise 3: Implementing a New Print Server
Estimated time: 70 minutes
Logon information
Virtual machine6430A-NYC-DC1-02
6430A-NYC-SVR2-04
User name Woodgrovebank\Administrator
Password Pa$$w0rd
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Module Review and Takeaways
Review Questions
Best Practices
Tools