Assignment Submission of : Mona Gado

CTQ

• Timely Pizza delivery

• a pizza delivery shop that guarantees the order delivery within 30 minutes from the time of accepting an order.

CTQ Specification

• Delivery within 30 minutes from the order acceptance time

• In the event of a delivery time miss,

the customer is refunded 100% money

Defect Opportunities

Delivery that takes longer than 30 minutes,

1 per order i.e. only "1" defect can occur in "1" order

This pizza shop will have to make 99.9997% deliveries within 30 mins to be called a six sigma shop.