1. ________ survey questions allow forquantitative analysis

closedended

2. ___________data yields the most reliableinformation

continuous

3. "The team leader is responsible forinitiating the charter process.

false

4. A ____________ poka yoke, such as analarm or flashing light, discovers a defectbut does not reduce or prevent the defectfrom occurring

warning

5. A baseline analysis establishes a controlmethod for a problem

FALSE

6. A baseline is: all of theabove

7. A control plan should include both aresponse plan that defines the actionsrequired to control the process andactions that define the responsibility of thepeople closest to the process

TRUE

8. A corrective action in a control planidentifies and permanently corrects thecause of variation in a process

FALSE

9. A data collection plan defines all of theabove

10. A Failure Mode and Effects Analysis(FMEA) should be undertaken only after aprocess is in place and stable and allfailure modes have already beenexperienced

FALSE

11. A failure mode can have multiple causes TRUE

12. A judgmental sample strategy is based on___________ knowledge

experiential

13. A standing team charter focuses on broad,ongoing business issues

TRUE

14. A statistical sample is ___________selected from the population to makeinferences about the entire population

random

15. A team charter is created in the ________phase of the Define, Measure, Analyze,Improve, and Control (DMAIC) cycle

define

16. A Tree Diagram is useful for BOTH

17. A value stream map will help identify inputvariables (X's) that could be influencingthe outputs (Y's) of a process

TRUE

18. Ad hoc teams typically do not have aspecific time frame to complete theirmission

FALSE

19. After the forming and storming stages,an effective team understands all ofthese except

root cause

20. All of the following are steps to create aFishbone diagram except

measure allcauses

21. All of the questions below are key to askwhen starting a Measurement SystemsAnalysis (MSA) except

all are keyquestions toask

22. All projects and initiatives need to bechartered, whether it's a short cyclequick hit or a complex, multi-layeredimprovement

TRUE

23. An example of a control poka yoke isbuilding a spreadsheet that will notcalculate totals until all data has beenentered

TRUE

24. An example of qualitative data is a, b, c

25. Another name for a Fishbone diagramis:

cause andeffect diagram

26. Baselines are established during the_______ phase of the Define, Measure,Analyze, Improve, and Control (DMAIC)cycle

measure

27. Benchmarking is conducted in order toachieve incremental improvements

FALSE

28. Benchmarking is not a one-time event.How do you determine when torecalibrate a process

all of theabove

29. Benchmarks can be used to set goals forimprovement

TRUE

30. Control plan effectiveness is measuredagainst a set of questions that can becharacterized as: Check all that apply

SOPs,measurement,audit

31. Creating a visual workplace whereeverything has a place and is in its placerefers to which element of 6s

store

32. Creating consistent repeatable processesis the goal for which Lean tool

standardwork

33. Customer Needs Mapping is also knownas

VOC

34. Customer Needs Mapping, surveys, andQuality Function Deployment (QFD) aretools used in the _____ phase of theDefine, Measure, Analyze, Improve, andControl (DMAIC) cycle

define

35. Data for a Pareto chart usually starts outin a

check sheet

6 Sigma Green Belt Test Review!Study online at quizlet.com/_514j9

36. Failure Mode and Effects Analysis (FMEA)focuses on the______of potentialproblems

prevention

37. Fishbone diagrams are best used at the______ of a problem solving process

Beginningand End

38. Fishbone diagrams organize and visualizepossible relationships between factors thataffect a problem

TRUE

39. House of quality is another name for QFD

40. If you were trying to identify world-classcustomer service processes, you woulddeploy

strategic

41. In a Management by Fact (MBF), anti-y'sare also known as secondary metrics thatcan be adversely affected by the primarymetric. These are tracked in the datagraphs section of an MBF

TRUE

42. In order to do effective benchmarking, youmust visit each company to look at eachprocess in person.

FALSE

43. Management by Fact (MBF) is a one-timeevent that is completed as the start of aproductivity improvement project

FALSE

44. Management by Fact (MBF) is part of the__________ phase of the Define, Measure,Analyze, Improve, and Control (DMAIC)cycle

define

45. Measurement bias is dif b/tobservedavg and ref

46. Measurement System Analysis (MSA) ispart of the _______ phase of the Define,Measure, Analyze, Improve, and Control(DMAIC) cycle

measure

47. Multivoting is another name for NGT

48. No improvement work should be initiateduntil a baseline is established

TRUE

49. Order the steps to construct a Fishbonediagram. Drag each number to its correctstep description

createtemp,createprob, idcause, idand place,analyze

50. Pareto charts allow teams to focus on the"vital many" versus the "useful few"problems

FALSE

51. Pareto charts are always bar

52. Pareto charts are part of the _______phase in the Define, Measure, Analyze,Improve, and Control (DMAIC) cycle

Analyze

53. Pareto charts are used to___________:

all of the above

54. Pareto charts most often rank causesrelated to a problem in order fromleast frequent to most frequent

FALSE

55. Primary research can be collected via a, b, d

56. Put the five steps of a value streammap in the proper order

id stream, createcurrent, idimprove, createfuture,implementchanges

57. Put the following customer input toolsin order of quickest/easiest to longercycle time/more complex to use

1,2,3

58. Quality Function Deployment (QFD)is a system for translating customerrequirements into the appropriateinternal requirements

TRUE

59. Reliable data is needed to a & b

60. Root cause analysis is qualitative

61. Root cause analysis is part of the________ phase of the Define,Measure, Analyze, Improve, andControl (DMAIC) cycle

analyze

62. Secondary research refers toinformation available in the publicdomain/on the internet

TRUE

63. team charter question - MissionStatement (1), Objective (2),Performance metrics (3), boundaries(4)

****

64. The ________________ element ofstandard work refers to the effectivesequencing of work tasks and thework content assigned to each task

work seq

65. The 5 Whys process ______: 1st 3

66. The 5 Whys tool is useful for bothsimple and complex problems

FALSE

67. The Fishbone diagram is part of the________ phase of the Define,Measure, Analyze, Improve, andControl (DMAIC) cycle.

analyze

68. The horizontal axis of a Pareto chartreflects

categories

69. The most effective ways to assesscontrol plan effectiveness are:

a & b

70. The Pareto chart is based upon thePareto principle or 80:20 rule. The rulestates that 80% of the results come from20% of the process issues

TRUE

71. The problem statement in aManagement by Fact (MBF) answerswhich of the following questions

all of theabove

72. The rating scale used in a Failure Modeand Effects Analysis (FMEA) assigns ahigh number to correspond to higherlevels of

RISK

73. The team leader is responsible forinitiating the charter process

FALSE

74. The word "value" in value streammapping is defined as the activitiesrequired to provide a customer with aquality product or service

FALSE

75. To establish a baseline, you can all of theabove

76. Tree Diagrams are used in the__________ phases of the Define,Measure, Analyze, Improve, and Control(DMAIC) cycle

D & A

77. Tree Diagrams have a limit on the levelof detail that can be analyzed.

FALSE

78. Types of actions in a control planinclude

compensating,preventive,corrective

79. Value stream maps help identify all ofthe following except

financialforecasts

80. What are the components of a RiskPriority Number

SEV, OCC,DET

81. When calculating a Risk PriorityNumber, a high rating on thedetectability rating scale means thecurrent process controls are not likely todetect the potential cause or failuremode

TRUE

82. When collecting data for a MeasurementSystems Analysis (MSA), it is importantthat the data is collected independentlyand in _______ order

random

83. When creating a control plan, youshould consider which of the followingitems?

all of theabove

84. When creating a value stream map, it isbest to write down all the process stepsfrom memory before reviewing with ateam

FALSE

85. When establishing a baseline, it is goodto look at data at least several years old

FALSE

86. When establishingcountermeasures, you do notidentify the forecasted impact foreach countermeasure as part of theManagement by Fact (MBF).

FALSE

87. When you move to lower levels (finerdetails) of a Tree Diagram, thequestion being asked is "How?" aprocess operates

TRUE

88. Where do the process steps comefrom on a Failure Mode and EffectsAnalysis (FMEA) form?

control plan

89. Which acronym best describes whatis included in an effective teammeeting?

SPACER

90. Which acronym helps you rememberthe wastes easily

TIM WOOD

91. Which item listed is not part of ateam charter

analysis tools

92. Which measurement process aspectis not assessed by MeasurementSystem Analysis (MSA)?

viability

93. Which of the following is not ameeting role?

auditor

94. Which of the following tools is partof root cause analysis

all

95. Which one of the items below doesnot represent good team dynamics

low risk

96. Which one of the items listed belowis not a phase of Management by Fact(MBF)?

all are MBF

97. Which one of these is not a decision-making tool?

MORE

98. Which one of these is not part of thefive stages of team development

conforming

99. Which three questions determine ifa process step adds value? Check allthat apply

does customercare, does stepchange product,can we do the stepright everytime