Methods, Difficulties and Practical Solutions in Implementing

CMMI® High Maturity Levels 5th Doctoral Symposium in Informatics Engineering

DSIE’10– 28th of January 2010

Isabel Lopes Margarido – isabel.margarido@gmail.com

conclusions and futureintroduction methods and goalsrelated work findings

agenda

� introduction

� background and related work

� case study methods and goals

� findings

� conclusions and future research

conclusions and futureintroduction methods and goalsrelated work findings

introduction 3/11

� motivation� customers demand CMMI level 5 (defence and healthcare)

� levels 4 and 5 practices are complex

� lack of guidance

� investigation question: � are companies following scientific knowledge?

SEI guidance?

other practitioners?

conclusions and futureintroduction methods and goalsrelated work findings

introduction 4/11

h1 – adoption of levels 4 and 5 by

client demand

h2 – follow practitioners and SEI guidance

h3 – dissemination is not 100% effective

conclusions and futureintroduction methods and goalsrelated work findings

background and related work 5/11

� capability maturity model integrated

5-

Optimized

4- Managed

3- Defined

2- Repeatable

1- Initial

Measurement and Analysis

Organizational Process Performance

Quantitative Project Management

Organizational Innovation and Development

Causal Analysis Resolution

conclusions and futureintroduction methods and goalsrelated work findings

case study methods and goals 6/11

� case study:

� exploratory interviewes

� documentation analysis

� tools analysis

� individual interviews

Scientific

knowledge

AnalysisCMMI ®Tools

Future

conclusions and futureintroduction methods and goalsrelated work findings

findings 7/11

� lack of guidance

� motivation: respond to customers, improve

� human resources: sponsor; quality; areas; top

management; information technologies; process

owners; pilot projects; scientific community

� project plan

� theoretical support: trainings, books, IBM taxonomy,

SEI documentation…

conclusions and futureintroduction methods and goalsrelated work findings

findings 8/11

Question Indicator Metric

G1

G1.1

G1

G1.1

G1.2

G1.2.1

G1.2.2

G1.2.3

BSC BSC and GQiM

G1 G2

Q1.1 Q1.2 Q2.1 Q2.2 Q2.3

I1.1 I1.2 I2.1 I2.2 I2.3M MM M M M M

Monitored Process

SP1

SP2

SP1.1

SP1.2

SP2.1 SP2.1.1

conclusions and futureintroduction methods and goalsrelated work findings

conclusions and future research 9/11

� tools: balanced score card, goal question indicator

metric, Ishikawa tools, Six Sigma

� h2 and h3: scientific knowledge needs to be tested

in practice, dissemination process improved

� h1: improve performance and quality

� measurement objectives

� future: dynamic CMMI, agile methods,

knowledge and innovation

conclusions and futureintroduction methods and goalsrelated work findings

questions

Thank you for your attention!

conclusions and futureintroduction methods and goalsrelated work findings

referrences

� images (26-01-2010):

� http://www.sei.cmu.edu/cmmi/people/steeringgroup.cfm

� http://www.viaconsultingllc.net/images/360_bridge1.jpg

� http://www.smb.museum/smb/media/exhibition/11220/36_Theunissen

_EinsturzdesTurmeszuBabel.jpg

� http://www.esquire.com/media/cm/esquire/images/guidance-0808-lg-

12718714.jpg

� http://ctl.byu.edu/wp-content/uploads/2009/05/humbly-seek-

guidance.jpg