5_interviewing_[compatibility_mode].pptx

7/28/2019 5_Interviewing_[Compatibility_Mode].PPTX

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Institute of Internal Auditors PhilippinesCentre for Professional Development

Interviewing

www.theiia.org/Training

Overview

This unit covers how interviewing is usedwithin an audit as well as best practices forconducting and documenting interviews.

Objectives

By the end of this unit, you should be able to:

-Identify the components of interviews.

5-[2] www.theiia.org/Training

TOOLS AND TECHNIQUES FOR THE INTERNAL AUDIT STAFF

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Readings and Resources

-Case Study Example: Video InterviewersPlanning Worksheet

-Video: Interview with an Audit Customer

-Case Study: Interview Preparation


Types of Interviews



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Stages of an Interview

- Planning

- Interviewing

- Documenting

- Following up


Best Practices for Planning Interviews

- Establish the purpose.

- Communicate and share information with your fellowauditors.

- Send advance information.

- Make a list of topics and questions.

- Decide on the amount of structure needed.

- Decide on the type of documentation required.- Anticipate distractions.

- Gather copies of pertinent documents.



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Best Practices for Conducting Interviews

- Use correct techniques to begin the interview.

- Aim to build rapport.

- Maintain control of the structure andtimeframe.

- Use active listening skills.

- Use the cone system of questioning.

- Avoid using leading and double questions.- Close the interview.


Interview Practices to Avoid

- Believing you are the expert

- Pre-conceived ideas

-Conveying a gotcha attitude

- Asking closed questions

- Interrupting

- Failing to critically assess or independentlyverify information



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Case Study: Interview Planning and theInterview

-Case Study Example: Video InterviewersPlanning Worksheet

- Video: Interview with an Audit Customer

Best Practices

Opportunities for Improvement


Activity: Practice Interview

Choose a topic:

- How the interviewee became an internal auditor

- A challenge the interviewee is facing at work

-The interviewees career plans

Prepare:

- Opening question

- Possible probing questions



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Case Study: Interview Preparation

Case Study Exercise: Case-Study Interview Preparation

- Case Study Solutions - Interview of Manager, SupplierSelection

- Case Study Solutions - Interview of Manager,Accounts Payable

- Case Study Solutions -Interview of Manager,Information Technology

- Case Study Solutions - Interview of Manager,Contracting


Best Practices for Documenting Interviews

- Before the Interview

- During the Interview

- After the Interview



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Summary

www.theiia.org/Training

Participant Expectations, Ideas, andInsights

Update your ideas and insights page.



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5_interviewing_[compatibility_mode].pptx

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