Kelley Rizzo 27583 County Route 192 ∙ Redwood ∙ New York ∙ 13679

561.635.2949 kelley.e.rizzo@gmail.com

SUMMARY

I have a background in industrial & organizational psychology and have a proven track record in

building and maintaining relationships. I am a published op/ed writer and have experience drafting

policy handbooks and special recognitions for peers. My military experience means that, not only am I

a disciplined self-starter, but I am experienced in leading teams and playing an active role as a team

member and am excellent at influencing team members to produce results.

KEY QUALIFICATIONS

Veteran

Team building

Human capital

Customer relations

Leadership

Conflict resolution

Industrial &

Organizational

psychology

SPSS

Data management

& analysis

Organizational

skills

Training &

Development

Written & Oral

communication

EXPERIENCE

U.S. Army Fort Drum, New York

Records Management, Accountability & Security Specialist Oct 2011–May 2014

Liaised with internal and external departments for project completion.

Identified existing and potential problem area trends, deficiencies and significant

accomplishments.

Resolved procedural issues by implementing and organizing policies, procedures and directives

to ensure compliance.

Revised and edited employee handbook.

Drafted and submitted for approval recommendations for awards and recognitions for peers.

Received Army Achievement Medal for leadership and motivation.

Ensured regulatory compliance for emergency protocol, HAZMAT, physical security

Initiated and maintained all records necessary for the Army Records Information Management

System (ARIMS), resulting in 100% satisfaction rating during the U.S. General Services

Administration (GSA) semi-annual Aviation Resource Management Survey (ARIMS).

The Barnes House Macon, Georgia

Sales Team Member Apr 2007–Jan 2010

Responsible for closing sales up to $30,000, independently and as part of team.

Generated a solid clientele base and maintained several exclusive customers.

Utilized multiple inventory and retail databases on a daily basis.

TLC Fitness Bonaire, Georgia

Membership Sales Manager Jan 2006–Jul 2007

Motivated and influenced sales team members to reach their goals.

Analyzed actual performance versus the contracted performance to identify any problems or

issues with schedule and program achievements.

Investigation of customer complaints and deficiency reports and identification of causes.

M Food & Culture magazine Macon, Georgia

Bimonthly publications May 2009-May 2011

Kelley Rizzo Page 2 of 2

Middle Georgia’s premier life and style magazine for the 20-49 year old market.

Newtown Macon Macon, Georgia

Urban Revitalization Project May 2009-Dec 2009

Assisted in the planning process for various urban development projects to revitalize the downtown area.

Researched and applied directives, regulations, and laws relevant to projects at hand.

Worked as part of a team and briefed city planners and board members.

City of Warner Robins Warner Robins, Georgia

Internship with City Attorney May 2003-Dec 2003

Worked closely with the city attorney in an assistive role.

Gained working knowledge of city legal operations.

EDUCATION

Grand Canyon University Phoenix, Arizona

Master of Science, Industrial & Organizational Psychology October 2016

Strong understanding of employees and how to predict and influence behavior and productivity, including:

personnel selection, evaluation, and training; motivation and job satisfaction; management philosophies;

employee-management relationships; work and equipment design; working conditions; accidents and

human errors; and consumer psychology.

Professional skill development, such as critical thinking, scholarly writing, and literature reviewing, as well

as contemporary ethical issues, including issues in research, writing, psychotherapy, and forensic

psychology.

Psychological principles related to personnel and human resource management in both physical and

virtual work environments to include personnel selection; performance appraisal; affirmative action and

equal opportunity decision making; design and evaluation of training programs; training methods and

management development; the work environment; and psychological testing.

Northcentral University Prescott Valley, Arizona

Post Baccalaureate Certificate, Industrial & Organizational Psychology May 2015

• Evaluation and application of current models, theories and research methodologies in the workplace

environment such as teamwork, work motivation, and job analysis.

• Calculation, use and interpretation of descriptive statistics and inferential statistical analysis.

• Job analysis, performance appraisal, and employee selection, as well applications and issues of

psychological, personality and vocational testing.

• Research and application of small group and team processes including team development, effectively

leading teams, the establishment of group norms and goals, group problem solving and decision making,

and resolving group conflict.

Mercer University Macon, Georgia

Bachelor of Arts, Psychology, minor in Sociology May 2010