5ca company presentation_linkedin
TRANSCRIPT
www.5ca.com
5CA CUSTOMER SUPPORT
10-5-2016
COMPANY BACKGROUND
1
Founded in 1998 by current CEO, Otto van
Haaren.
150+ employees worldwide
Services delivered from Contact centers in The
Netherlands and Argentina and growing
number of locations worldwide
One partner delivering all customer support
services globally
Technological ecosystem of industry-
leading systems & tools
Strong focus on the technology and gaming
markets
2
COMPANY BACKGROUND
18 YEARSExperience in Customer Support Industry
Gaming Consumer Electronics
Mobile E-commerce
COMPANY BACKGROUND
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Distributed network of Customer Support Agents working in-office and remotely
CHANNELS & SERVICES
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CONTACT CENTER
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24/7/365 voice support
E-mail support in 20+ languages
Chat support integrated on your website
SOCIAL MEDIA SUPPORT
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Multilingual social media support on all common platforms
Top of the market tool, Engagor
Integration between traditional and digital support, tracking customers across channels
PROFESSIONAL SERVICES
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Webforms directly integrated on your support page
Integrations between your applicationsand 5CA’s support systems
SELF-SERVICE
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Self-service customer support portals
High-quality up-to-date knowledge bases
Step-by-step video tutorials
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GLOBAL WORKFORCE
Highly Flexible & Scalable Workforce Shared & Dedicated Resources
DISTRIBUTED SUPPORT MODEL
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Highly Skilled Workforce
Hire people with the best customer support and
technical skills globally
Low Cost
Hiring at low cost while maintaining
high quality standards
Continuous Coverage
Ensure optimal coverage and continuity by
distributing the workforce
Language Access
Customer support professionals fluent
in nearly every language
MULTILINGUAL
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English
Arabic
Romanian
Mandarin
Russian Polish Danish Swedish
Korean
Portuguese
ItalianSpanishFrenchGerman
20+ LANGUAGES
24/7/365Availability
Finnish
Norwegian
Bulgarian
Hungarian
Japanese
Ukranian
Turkish
Dutch
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CLIENT REFERENCES
SUMMARY
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ArgentinaPerón 949 – 6th & 9th floorC1038AAS Buenos AiresArgentina
The NetherlandsCatharijnesingel 30E3511 GB UtrechtThe Netherlands
Mobile: +31 6 4575 1771e-mail: [email protected]: petergerson
Sales – Peter Gerson
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CONTACT INFO