5.2 facilities management - fred kloet.pdf

8/9/2019 5.2 Facilities Management - Fred Kloet.pdf

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How Europe can benefit fromFacility Management standards

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)


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The EuroFM Network

Representing a market of approx. 640 billion (5 to 8 % of GDP)and 40 million FTE

15 Service Providers representing approx. 110 billion and

1.300.000 employees

National Associations from 23 countries representing approx.

22.000 members (individuals and organisations)

29 Publication Partners from 18 countries

representing approx. 65.000 readers

2 Corporate Clients and 2 Affiliations

Universities and Educational Institutionsrepresenting approx. 14.000 FM students



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Network Groups and Roundtables

Member Meetings

Jos Duchamps

Strategy 2011-13 (Brussels feb.23)

- Researchers Agenda

- Education Agenda- Associations Agenda

- Corporates Agenda

- EuroFM EU2020 Agenda

EU Policy: Transparency & Competitiveness



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Growth of FM: facilitating end user

engagement with business services

2012

1978

(New Economy)

Maslow

EU Policy: Tangible > Intangible



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Integration of processes within an organisation to

maintain and develop the agreed services which supportand improve the effectiveness of its primary activities.

EUROPEAN FACILITY MANAGEMENT: EN15221

Scope: Space & Infrastructure

Planning, design, workplace, construction, lease, occupancy, maintenance,furniture, cleaning, etc.

People & OrganisationHS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting,marketing, etc.

Terms defined: Asset, benchmarking, client, customer, end-user, facility,real estate, tenant, service provider, workplace, cleaning, etc.

(EN15221-1: 2006 Facility Management Part 1: Terms and definitions)

ISO Asset Management + Outsourcing + FM

EU policy: service standardsBy Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)


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Activities by > 1 person

People & OrganisationIn the New World of Work we represent

the user of business-related services and facilities


f


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Space & InfrastructureIn the New World of Work we represent

the user of business-related services and facilities

FMs are most equiped for creating innovative and inspiring communities and cities.

EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management


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The European FM model (EN15221-1)

+ Processes (EN15221-5) + Agreement (EN15221-2)

This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu

http://www.cenelec.eu/http://www.cenelec.eu/


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design and construction services

lease, rental & space management

cleaning services & maintenance

catering & vending services

furniture & office supplies

(internal) relocation services

document management & maillogistics & utilities

energy management

landscaping & parking

corporate real estate services

workplace management

safety & security services

pest control

procurement

marketing

building initial performance

property administration

workspace portfolio optimisation

real estate servicesaccounting, controlling and reporting

human resource management

fleet management

legal policies and contracts

health & environment

travel services & event management

hospitality mangement and reception services

Information and telecommunication technology

Connecting and integrating

New World of Work

(New Economy)

EU Policy: High Level Group on FM

EN15221-4 Classification


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EN15221-6 & the Dutch Real Estate System (MSc)

A Standards Battle!

[email protected] Policy: FM is a Service

mailto:[email protected]:[email protected]:[email protected]:[email protected]


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In the New Economy we represent

the user of building space (EN15221-6)

SMART m2s: help avoid funds invest 280 billion in more m2s in 2011!

-40% is possible (offices) / change the asset mix Thisisnotacopyfro

EN1

5221!BuytheEN15221st

andardsfro

CEN

e

be

rsat

.cenelec.eu

http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/http://www.cenelec.eu/


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EXAMPLES OF THE EUROFM EU2020 AGENDA



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Key actions

European Commission

Improving the business environment

Strengthening the Single Market

Industrial innovation strategy Promoting Sustainability

Facilitating industrial change

Capitalising on globalisation

Improving sectoral policy frameworks

Member State competitiveness

Taken from Peder Christensen EC Enterprise & Industry presentation



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Strengthening the

Single Market

Single Market

Improving market surveillance

Creating a single market for businessservices

IPR enforcement

Improving infrastructure

address transport and energy bottlenecks

continue to liberalise energy markets

Faster standardisation




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High Level Group on

Business related Services

Industrial Policy Communication and

Single Market Act

Focus on logistics, facility management,marketing and advertising

Market gaps, innovation and standards

Organisation: as other past High Level Groups?

Timing: first meeting end of 2011. Report with

recommendations end 2012/begin 2013?




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Barriers against energy

efficiency in buildings

Influence on energy use

FM

Example 1: Sustainability FM/user

involvement in energy efficiency in

buildings

End-user?

- 20% is easy!

(www.wbcsd.org)
http://www.wbcsd.org/http://www.wbcsd.org/


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Example 2: Interoperability -

EU Space & Area Measurement in BIMPublic sector FMs set the example

(Practice what you preach)



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Example 3: Sustainability in Food & Beverage to staff

- 20% waste- 20% meat

- 20% transport

+ 20% health

+ 20% fair trade

200.000 visitors

(www.slowfood.org)

http://www.slowfood.org/http://www.slowfood.org/


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Given this sectors importance in total value added

(15-20% of GDP), we believe that the business services

sector accounts for a large part of the EUs negative

productivity differential vis--vis the USA. This

conclusion seems to be broadly in line with thefindings of numerous other authors such as

Van Arket al. (2008).

From International Productivity Montior , Pamfili Antipa (pamfili.antipa@banque-

france.fr )& Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010

Example 4: Productivity, towards a New World of Work

EFMC 2011 Theme: Cracking the Productivity Nut

EU Policy + Pension Funds: an intangible asset

mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Facilitating the

EU2020 workforce

www.transumo.nl (RSM)

http://www.transumo.nl/http://www.transumo.nl/


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Example 5: Mobility of staff and their workspace

Sustainability

Asset management

(www.railteam.org)

http://www.railteam.org/http://www.railteam.org/http://www.railteam.org/


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The EuroFM EU2020 Strategy

Started connecting strategy to Brussels in 2010.

In need of recognition and collaboration to deliver.

Public finances constraint: work with EU + PuRE-net

Competitiveness & Transparency: implement the EN15221

Productivity: organize EFMC 2011 and NWoW research projects

Employment growth: continu turnover growth and outsourcing

Skills growth: European competency model

Sustainability: SMART m2s and influence user behaviour

Interoperability: connect to Construction, BIM and Digital Agenda

Reduction of poverty : create low level skilled jobs



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How the New Economy drives the EuroFM Vision 2020 and Strategy 2011

(under discussion with membership)

COVER Vision/Strategy



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The largest Business Services Market,

5% of EU GDP,

that facilitates Europe bottom up.(www.eurofm.org)

By Fred Kloet Vice Chairman EuroFM ( EuroFM June 10 2011 CSN Conference)
http://www.eurofm.org/http://www.eurofm.org/

5.2 facilities management - fred kloet.pdf

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