5-year pha plan u.s. department of housing and urban ...page 2 of 19 form hud-50075-5y (12/2014) b....

5-Year PHA Plan (for All PHAs)

U.S. Department of Housing and Urban Development

Office of Public and Indian Housing OMB No. 2577-0226 Expires: 02/29/2016

Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and members of the public of the

PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely low- income families

Applicability. Form HUD-50075-5Y is to be completed once every 5 PHA fiscal years by all PHAs.

Draft 5-Year Plan 2021-2025 of 19 form HUD-50075-5Y (12/2014)

A.

PHA Information.

A.1

PHA Name: _Housing Authority of New Orleans__________________________________________________ PHA Code: _LA001_________

PHA Plan for Fiscal Year Beginning: (MM/YYYY): _October 1, 2020______

PHA Plan Submission Type: 5-Year Plan Submission Revised 5-Year Plan Submission

Availability of Information. In addition to the items listed in this form, PHAs must have the elements listed below readily available to the public. A PHA

must identify the specific location(s) where the proposed PHA Plan, PHA Plan Elements, and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally, the PHA must provide information on how the public may reasonably obtain additional

information on the PHA policies contained in the standard Annual Plan, but excluded from their streamlined submissions. At a minimum, PHAs must post

PHA Plans, including updates, at each Asset Management Project (AMP) and main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official websites. PHAs are also encouraged to provide each resident council a copy of their PHA Plans.

HANO’s draft 5-Year and Annual PHA plans and policy revisions are posted on the Agency’s website at www.hano.org and are available for

review at the following locations:

HANO Facebook page at https://www.facebook.com/HANOHOUSING

HANO Facebook page at https://www.twitter.com/HANOHOUSING

HANO Constant Contact Email Group of Stakeholders

PHA Consortia: (Check box if submitting a Joint PHA Plan and complete table below)

Participating PHAs PHA

Code

Program(s) in the

Consortia

Program(s) not in the

Consortia

No. of Units in Each Program

PH HCV

Lead PHA:

http://www.hano.org/

https://www.facebook.com/HANOHOUSING

https://www.twitter.com/HANOHOUSING

of 19 form HUD-50075-5Y (12/2014)

B.

5-Year Plan. Required for all PHAs completing this form.

B.1

Mission. State the PHA’s mission for serving the needs of low- income, very low- income, and extremely low- income families in the PHA’s jurisdiction

for the next five years.

The mission of the Housing Authority of New Orleans is to provide affordable housing opportunities for low-income

residents of the city of New Orleans, while laying the foundation for economic sustainability.

B.2

Goals and Objectives. Identify the PHA’s quantifiable goals and objectives that will enable the PHA to serve the needs of low- income, very low- income,

and extremely low- income families for the next five years.

Goal 1: Develop a long-term affordable housing expansion and preservation strategy

Objective 1.1 Plan for redevelopment of scattered sites and other vacant parcels utilizing a neighborhood-centric approach.

Objective 1.2 Seek publicly-owned vacant lots within close proximity to develop live, work, and play amenities.

Objective 1.3 Explore opportunities for self-development by HANO.

Objective 1.4 Leverage resources to build new housing and modernize existing housing.

Objective 1.5 Implement sustainability measures to preserve and protect HANO’s portfolio.

Goal 2: Expand HANO’s housing portfolio to include rental and homeownership units

Objective 1.1 Facilitate development of 1,000+ affordable housing units during the plan period.

Objective 2.1 Continue growing the Project Based Voucher program as an incentivizing tool for new housing

development

Objective 2.2 Increase the usage of homeownership vouchers to 5% of HCV households

Objective 2.3 Recruit partners to provide down-payment assistance for homeowners and security deposit assistance for

renters

Objective 2.4 Utilize Federal low income housing tax credits and other financing tools to support affordable housing

development

Objective 2.5 Utilize community land trusts to ensure long-term affordable homes

Goal 3: Improve customer service using training, technology, and community engagement.

Objective 3.1 Reduce transaction times for clients, landlords, and other business partners.

Objective 3.2 Establish a call center along with defined response times and tracking protocols

Objective 3.3 Distribute quarterly customer satisfaction surveys to obtain feedback from internal and external custom

Objective 3.4 Provide ongoing staff training in customer relations and interpersonal skill building

Goal 4: Maintain High-Performer status in the Housing Choice Voucher Program and Public Housing Program

Objective 4.1 Improve the Agency’s performance under the Public Housing Assessment System (PHAS)

Objective 4.2 Retool HANO’s asset management protocol to drive continuous improvement in all areas of property

management

Objective 4.3 Maintain high performer status under the Section 8 Management Assessment Program (SEMAP)

Objective 4.4. Ensure ongoing compliance monitoring and tracking of SEMAP and other HCV performance metrics

Objective 4.5 Apply to become an MTW agency after achieving high performer status

Goal 5: Rebrand the Agency to improve HANO’s public image

Objective 5.1 Develop a rebranding strategy to strengthen HANO’s image and foster positive perceptions of the Agency.

Objective 5.2 Create a new visual identity using social media and other platforms (website, Facebook, Instagram)

Objective 5.3 Enlist ambassadors and partnerships to help HANO achieve an active and engaging community presence.

Objective 5.4 Create and maintain a media kit to facilitate communication with press outlets

Objective 5.5 Share information about HANO initiatives through expanded participation in community and industry

associations, at local and national levels

of 19 form HUD-50075-5Y (12/2014)

B.2 Goals and Objectives. Identify the PHA’s quantifiable goals and objectives that will enable the PHA to serve the needs of low- income, very low- income,

and extremely low- income families for the next five years.

Goal 6: Streamline business operations to create efficiencies, effectiveness and reduce cost

Objective 6.1 Upgrade to an integrated computer system that will encompass both programmatic and financial

functionality

Objective 6.2 Organize a new call center along with standard operating procedures, response times, and tracking

protocols

Objective 6.4 Evaluate and update work processes to improve efficiency and reduce time to complete client and landlord

transactions

Objective 6.3 Foster continuous performance improvement (CPI) by providing training and professional development

opportunities to all staff

Goal 7: Reposition underperforming assets

Objective 7.1 Participate in Asset Repositioning training conducted by HUD and other industry organizations.

Objective 7.2 Develop criteria for identifying and prioritizing underperforming properties and for determining

appropriate repositioning strategies

Objective 7.3 Utilize the newly-developed criteria to analyze operational, capital, and financial needs, and to delineate

short- and long-term approaches for impacted properties.

Objective 7.4 Implement planned repositioning with continuous monitoring of property performance

Goal 8: Upgrade technology to streamline business processes including updating hardware and software

Objective 8.1 Expand existing software to provide tenant portal services in areas such as virtual wait list applications, no-

contact recertifications, and electronic rent payments

Objective 8.2 Convert office desktop computers to touch screen laptop docking stations that can be readily adapted for

telework purposes

Objective 8.3 Procure text blast and robocall technology to electronically send up-to-date notices to all tenants, landlords,

and business partners

Objective 8.4 Utilize document imaging software to convert program documents to an electronic format, ultimately

reducing file storage and expediting record retrieval

Goal 9: Implement sustainable self-sufficiency programs that create economic mobility and generational wealth

Objective 9.1 Increase homeownership opportunities for HANO clients

Objective 9.2 Increase client participation in the Family Self-Sufficiency (FSS) Program

Objective 9.3 Expand opportunities for client employment and/or entrepreneurship including participation in Section 3

programs

Objective 9.4 Increase attainment of High School Equivalency (HSE; formerly GED) credentials as well as attainment of

college level education for all HANO clients

Objective 9.5 Increase the percentage of tenants living in low poverty neighborhoods

Objective 9.6 Increase self-sufficiency program awareness and participation among clients who are members of

vulnerable population groups

Goal 10: Improve financial sustainability through conservative investments, cash management, partnerships, and

grant opportunities

Objective 10.1 Research and implement cost savings related to central office space needs and relocation possibilities.

Objective 10.2 Develop a team of policy/grant writers to seek grants to support all functions of HANO

Objective 10.3 Continue partnerships with third parties to fund development projects and other Agency initiatives.

Objective 10.4 Study best practices and implement measures that will further HANO’s financial sustainability.




Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and members of the public of the PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely

low- income families



B.3

Progress Report. Include a report on the progress the PHA has made in meeting the goals and objectives described in the previous 5-Year

Plan. Progress on 2016-2020 goals.

GOAL 1: Expand the supply of assisted housing.

Objective 1.1 Leverage private and other public funds to create

more housing opportunities. Since 2015 HANO has completed 15 construction projects comprised of 1,254

mixed-income housing units – 1018 (81%) of which are affordable. The

majority of this new housing stock (further described in section 1.2 below), was

constructed under the Choice Neighborhoods Initiative (CNI) and is located on

the footprint of the original Iberville development and in the adjacent Treme´

area. Other new units were built within HANO’s Florida, Lafitte, and Guste

communities.

Development financing has been successfully assembled through collaboration

with both public and private partners. Leveraged funding sources include:

HUD/HANO Capital Fund Program Grant funds; Low Income Housing Tax

Credits; City of New Orleans’ Home and Community Development Block Grant

Funds, State of Louisiana Community Development Block Grant Funds,

National Housing Trust Funds, FEMA funding, private bank capital; and

Historic Tax Credits.

HANO’s Section 8 Project Based Voucher (PBV) Program has also played a

vital leveraging role and serves as a stimulus for affordable housing

redevelopment. Of the 1,254 new housing units referenced above, 372 (30%) are

supported by the PBV Program.

of 19 form HUD-50075-5Y (12/2014)

Objective 1.2 Continue housing development activities in and

around HANO communities. Over the past five years, construction has been completed for three rental projects

in HANO communities – Florida, Faubourg Lafitte, and Guste III, with initial

leasing now completed or substantially underway.

HANO self-developed 51 public housing units, a management office, and

green space on a portion of the Florida site.

The Guste III project includes 155 residential units and is self-developed by

HANO through its non-profit entity, Crescent Affordable Housing

Corporation. 113 units were placed in service at the end of 2017 and the

remaining 42 were placed in service at the end of 2019.

At Faubourg Lafitte, the market rate rental component was completed and

leased in 2016. The elderly building (100 units) was completed in 2016 and

leased in 2017. Renovation of the final historic building and the on-site

affordable and market rate homeownership phases are in predevelopment.

All Iberville CNI onsite (Phases I-VII) (682 units) have been completed and

occupied.

Eastern Adjacent, immediately next to the onsite component, City Square 162 is

under construction (76 units) and Phase II is in predevelopment (44 units).

Additionally, 514 offsite CNI units have been developed in the surrounding

Treme´ neighborhood. Another 109 offsite units are now under construction and

23 units are in predevelopment bringing the cumulative Iberville CNI offsite unit

total (including Eastern Adjacent) to 766.

This onsite and offsite redevelopment yields a total of 1,448 Iberville CNI

units constructed or in the pipeline. Of this total, 759 are categorized as

replacement (public housing or PBV) units, positioning HANO to

successfully complete its CNI program goal of building 821 replacement

units.

In December 2019, HANO received a supplemental CNI grant of $4 million

in order to complete the 821 replacement units.

Objective 1.3 Implement HANO’s Scattered Sites Strategy. An RFQ for development partners was completed in early 2015, and HANO awarded

scattered site properties for redevelopment beginning in 2016 as follows:

Redevelopment of 18 scattered sites in the high opportunity area of Bywater has

begun which will include 146 units (82 affordable rentals; 54 market rate rentals;

5 affordable homes; and 5 market rate homes).

Development of 37 properties in the high opportunity neighborhoods of Uptown

and West Carrollton has begun.

Development of City Square 162 to preserve affordability for former Iberville

residents while attracting new residents to this historic area has started. City

of 19 form HUD-50075-5Y (12/2014)

Square 162 is a mixed-income, multifamily building with 76 apartments,

community amenities, all new street infrastructure, including a new street, and a

greenway connecting the site to the Lafitte Greenway.

Developer agreements were signed in 2019 for multiple projects including:

Christopher Park (216 units); Uptown/West Carrollton scattered sites (98 units);

and Florida (312 units).

Objective 1.4 Apply for additional rental vouchers should they

become available. HANO has successfully applied for and been awarded 357 vouchers VASH. Of

this total, 92 (approximately 25%) VASH vouchers were awarded between 2015

and 2020. The program is locally administered in cooperation with the Southeast

Louisiana Health Care System/New Orleans VA Medical Center.

In 2018, HANO also applied for and was awarded vouchers under the

Mainstream Voucher Program. HANO was one of only 18 public housing

authorities nationwide to receive the highest award of 99 Mainstream vouchers.

GOAL 2: Improve the quality of assisted housing.

Objective 2.1 Improve public housing management. (PHAS

score)

The Agency’s overall PHAS score has steadily increased from 2012, with a score of

65 in 2012, to a score of 75 in 2017, the latest year with a composite score. In

addition, the FASS score component, which measures the financial condition of the

public housing program to determine if the agency has sufficient financial resources

and is managing those resources effectively, has seen a marked increase in the past

five years. HANO scored a 15 in FASS for 2012, and scored a perfect 25 in FASS for

2017, indicating a steady improvement in the financial condition of the agency. The

Agency has consistently been an overall Standard Performer in the Public Housing

Program.

Objective 2.2 Improve voucher management. (SEMAP score) HANO is currently a high performer under HUD’s SEMAP assessment system which

consists of 14 evaluation criteria. Under the latest assessment for FY 2019, HANO

still has room for improvement in the Family Self-Sufficiency (FSS) category. The

agency has hired a full time FSS Housing Specialist and is currently interviewing for

a second FSS Housing Specialist to increase recruitment and enrollment for the FSS

Program. We also anticipate improving and capturing points in the area of QC

Inspections.

Objective 2.3 Complete demolition of non-viable buildings. All 140 remaining scattered site units have been demolished. HANO has also

completed the demolition of all non-viable buildings located within conventional

public housing sites such as B.W. Cooper, Florida, and Iberville.

Remaining slabs and foundations were demolished at B.W. Cooper in 2018,

along with soil remediation.

Demolition of the Winn Dixie building, which is scheduled as part of the

Iberville/CNI offsite redevelopment, was also completed in 2018.

of 19 form HUD-50075-5Y (12/2014)

Objective 2.4 Modernize buildings in need of system(s)

upgrades or other renovations. HANO has made continuous renovations to the Fischer Community, including

replacement of some security cameras, repair of the street light system on-site,

and unit modernization. This coming year we plan to continue with wide scale

HVAC unit replacement, improved porches and railings, repaired floors, window

replacement, and continued unit modernization. Further interior renovations are

planned throughout the 4 phases of Fischer.

HANO continues modernization efforts at the Guste High Rise, including several

mechanical upgrades and improvements to security cameras and gates.

Planning for a larger-scale renovation, addressing unit interior finishes, appliance,

and HVAC systems is underway.

The Guste I site has received roofing repairs, security cameras, a portion of

exterior painting, and HVAC replacement. This phase is scheduled for additional

exterior painting and roof repair in 2020.

Objective 2.5

Improve customer satisfaction and stakeholder

relations. The Housing Authority of New Orleans Police Department (HANOPD) obtained

Community Policing training from representatives of the Los Angeles County

Sheriff’s Office and the Housing Authority of the County of Los Angeles. Using

information obtained from those entities the HANOPD developed a survey to

gauge crime and nuisance activities in selected HANO developments.

To increase efficiency, HCVP has implemented the use of DocuSign to allow for

electronic submissions and signatures by landlords and tenants for HAP

contracts.

HANO publishes a newsletter to keep landlords, tenant participants, service

delivery partners and other stakeholders abreast of HANO news.

HANO is continuing its series of citywide HCV Participant Community Meetings

beginning in March 2020 and will also host quarterly landlord meetings.

A customer satisfaction app is being contemplated to gauge customer satisfaction;

however, implementation was delayed due to the COVID-19 pandemic.

HANO’s Human Resources Department and the Office of Compliance conducted

an anti-harassment training to ensure that all HANO employees are aware of and

understand HANO’s harassment policy which is designed to promote a healthy

and positive work environment. Participation in this training is mandatory for all

employees and will be conducted on an annual basis.

of 19 form HUD-50075-5Y (12/2014)

GOAL 3: Increase assisted housing choices.

Objective 3.1 Conduct outreach efforts to potential voucher

landlords.

HANO planned to conduct quarterly landlord meetings beginning in April 2020;

however, the landlord meetings were delayed by COVID-19. A virtual meeting is

being planned for the 4th

quarter of 2020. Topics will include, HQS/Health and Safety

of units, fair housing, doing business with HANO and Fair Housing Rights and

Responsibilities.

Objective 3.2 Provide voucher mobility counseling. At the time of voucher issuance, all HCVP participants are advised about the

program’s portability feature that allows voucher holders to move to any housing

authority jurisdiction in the United States.

HANO staff will continue to work with the Louisiana Fair Housing Action Center

to explore opportunities to improve housing mobility.

HANO assists seniors, families with disabilities and hard to house families with

housing searches.

The portability process is currently outlined on the HANO website to provide

assistance to families seeking to move into or out of the agency Jurisdiction.

Objective 3.3 Adjust voucher payment standards as market

conditions warrant. HCVP payment standards are currently set at 110% of HUD’s Fair Market Rents

and are continuously monitored to ensure that program participants are successful

in locating rental units in their neighborhood of choice.

HANO has also adopted Exception Payment Standards in eight zip codes where

these standards allow for HANO to provide a payment standard that is higher

than that for the Metropolitan area. For the period of January 1, 2020 through

June 30, 2020, a total of 386 HCVP families moved into these eight zip codes. Of

those 386 families, 66 of the families were able to move into units with higher

contract rents than they would have been able to afford without the new

Exception Payment Standards. HANO continues to monitor implementation and

is hopeful that these Exception Payment Standards will lead to greater options,

housing choice, and improved access to areas of higher opportunity.

Objective 3.4 Continue implementation of public housing site-

based waiting lists.

HANO continues to implement site-based waiting lists for HANO-owned and third

party-owned developments.

In February 2016, HANO opened its site-based public housing waiting lists for

the HANO Scattered Sites and New Florida for the first time in over 10 years.

There was an enthusiastic response, with 10,322 people applying to both waiting

lists.

Site-based public housing waiting lists were also opened in 2016 for Columbia

Parc, The Estates, Faubourg Lafitte, Lafitte Senior Housing, and Bienville Basin.

River Gardens and Harmony Oaks opened their site-based waiting lists in 2018;

Columbia Parc opened its waiting list in January 2019; and Lafitte Senior

Housing opened its waiting list in March 2019.

of 19 form HUD-50075-5Y (12/2014)

Objective 3.5 Implement HANO’s homeownership program. HANO has successfully assisted low-income families with purchasing and

maintaining homes since the inception of its Homeownership Program in 1999.

As of March 2020, HANO has assisted 450 families to become homeowners,

including 31 public housing residents; 328 voucher participants; and 91 other

low-income households.

Of these 450 homeowners, 110 (approximately 24%) were assisted since 2015.

The Homeownership Program provides service referrals as well as direct

technical assistance to families through the entire home buying process, from the

completion of an application to loan closing.

GOAL 4: Improve living environment and quality of community life.

Objective 4.1 Implement measures to promote income mixing.

HANO uses a mixed income model as a central element of its housing redevelopment

program. The Agency also implements a variety of service delivery initiatives

designed to increase income and resident self-sufficiency.

Since 2015, HANO has completed 415 public housing units, 327 project based

voucher units, 45 permanent supportive housing units, 231 tax credit-only units,

and 236 market rate units for a total of 1,156 units.

Between spring of 2015 and 2019 there was sustained growth for HANO’s public

housing residents – with average annual household income rising by 9.6% from

$14,200 to $15,556.

Objective 4.2 Enact safety and security improvements in HANO

communities. The HANOPD has obtained Community Policing training from representatives

of the Los Angeles County Sheriff’s Office and the Housing Authority of the

County of Los Angeles. Utilizing techniques and practices from these entities,

the HANOPD has introduced Community Policing strategies to HANO

developments that have been well received by the community.

HANO is working to establish a Neighborhood Watch program at the Bienville

Basin site.

The HANOPD provided Active Shooter training to all employees of HANO.

The HANOPD provides policing activities at the Fischer and Florida

developments as well as under separate contracts for The Estates and Bienville

Basin.

Objective 4.3 Further the implementation of HANO’s Elderly

Designated Housing Plan.

Under its HUD-approved Designated Housing Plan, HANO is administering 551 units

reserved for occupancy by elderly households. These units are located in four

developments: Guste High Rise; Fischer Senior Village; Columbia Parc (Heritage);

and Faubourg Lafitte Senior Housing.

of 19 form HUD-50075-5Y (12/2014)

Objective 4.4 Partner with other agencies to provide housing

assistance to the city’s special needs population,

including the elderly, disabled and homeless.

HANO partnered with UNITY of Greater New Orleans, the local COC, and the

Southeast Louisiana Veterans Health Care System to provide vouchers for

homeless veterans. The Permanent Supportive Housing (PSH) Program which

is administered by the State of Louisiana, helps low-income persons with

disabilities to obtain and maintain housing in the community. HANO has several

PSH units embedded within its redeveloped communities. Under the PSH

Program, disabled tenants receive individualized services specific to their needs

including: pre-tenancy supports; move-in supports; housing stabilization; and

service coordination in collaboration with community providers.

Objective 4.5 Promote energy efficiency, green building, and

other environmentally sustainable design and

construction practices.

HANO continues to incorporate energy efficiency and green building design in all

construction projects including construction at Guste III, Florida, Iberville, and Lafitte

Senior. Third-party green building certifications were a part of all of the on-site

Iberville redevelopment phases and at the Faubourg Lafitte Senior building as the

communities are fully completed.

GOAL 5: Promote self-sufficiency among assisted families and individuals.

Objective 5.1 Increase the number and percentage of employed

persons in assisted families. HANO has annually implemented a Summer Employment Program employing

approximately 120 students from assisted families each summer. These students

receive hands-on work experience in professional fields and ACT Prep courses

and life skills seminars.

HANO in conjunction with city officials, community leaders and residents

hosted a Proactive Youth Program for over 100 students participating in

HANO’s Summer Employment Program. The program was held at Franklin

Avenue Baptist Church and it provided high school and college students an

opportunity to connect with a number of local criminal justice agency

administrators and public officials.

HANO also works closely with the Urban League of Louisiana and refers

residents to their job training and employment fairs.

On January 23, 2019, HANO and Urban Strategies Inc. (USI), Jobs Plus

contractor, kicked-off the program implementation at Bienville Basin and

Faubourg Lafitte. The targeted year one goal of 131 workable adults enrolled in

Jobs Plus was surpassed and is on track to meet HANO’s targeted goal for year

2 of 203. As of May 2020, 196 public housing residents have enrolled.

Objective 5.2 Provide or attract supportive services to improve

self-sufficiency among assisted families. HANO in partnership with The City of New Orleans successfully completed the

first phase of an initiative to connect public housing residents to enhanced

broadband services through the ConnectHome Program. As a part of this

initiative, 300 public housing residents in New Orleans with school-aged

children now have access to affordable broadband services and digital literacy

training in partnership with local internet providers. In partnership with the

Department of Information Technology, computers were also donated to student

residents.

of 19 form HUD-50075-5Y (12/2014)

The Fischer Community received two new computer labs donated by Capital

One Bank.

With approximately $500,000 of community supportive service (CSS) funds

remaining from the Iberville CNI grant – HUD approved the establishment of an

endowment and related sustainability plan which is continuing to support

resident services at Bienville Basin. Through the CNI endowment, supportive

services such as adult literacy; afterschool programming; and continued referral

networks are available to Bienville Basin residents.

Objective 5.3 Provide or attract supportive services to increase

independence among elderly, disabled, and other

individuals with special needs.

Through partnership with Dillard University and other agencies, HANO and its third

party managers continue to offer nutrition and exercise programs, physical fitness,

social outings, arts/crafts, computer classes, and financial literacy to seniors at various

sites. New partnerships include Daughters of Charity and AARP. Walking groups are

being established at sites including The Estates and Fischer Senior Village.

Objective 5.4 Further Section 3 training, employment, and

contracting opportunities. Since FY16, HANO and its contractors have employed 289 Section 3 residents,

provided 146 Section 3 training slots, and awarded over $14.5 million in

contracts to Section 3 businesses. The Agency will continue its focus on resident

training and employment opportunities while ensuring that there is appropriate

monitoring of HANO’s ongoing contracts.

In February 2018, HANO established the Resident Entrepreneurs Training

Institute (RETI) which is a free 10-week program for HANO public housing and

HCVP residents striving to grow successful businesses. The program consists of

weekly workshops, one-on-one consulting and management assistance, personal

and business credit counseling, business certification assistance and business-

specific technical assistance. HANO through this initiative has graduated a total

of 33 residents as of June 2020 with business proposals and licenses in hand on

their way to starting and opening their own businesses. The program is not

enrolling currently due to the COVID-19 pandemic.

of 19 form HUD-50075-5Y (12/2014)

Objective 5.5 Partner with local service providers to increase

residents’ access to educational programs, job

training, healthcare, daycare, homebuyer

assistance, and other services.

With respect to employment, HANO has partnered with the Urban League of

Louisiana to provide referral services to job training and employment programs.

The Agency has also collaborated with Job1 through the NOLA Youth Works

and with Models for Success to coordinate youth employment opportunities.

On the health front, HANO has partnered with Odyssey House Louisiana and

with various sites to host Health Fests offering HIV HepC testing; disease

prevention education; blood pressure testing and other health screenings; as well

as Medicaid/Medicare enrollment.

HANO has strengthened partnership with Planned Parenthood to restart teen

groups and co-host various events.

Annual College Tours for 40 students take place annually in coordination with

universities in the region and neighboring states such as Alcorn, Grambling,

Southern, LSU, Jackson State, and La Tech. Tour participants also attend

personal development seminars with a focus on college readiness, leadership

and life skills.

Through partnership with STEM NOLA, HANO residents are provided with

information and registration for the monthly STEM programs held at the NORD

Centers.

HANO has partnered with Second Harvest Food Bank to establish a food bank

at the Fischer Community Center. The Fischer Center has also been designated

as an approved application intake site for the Farmer’s Market Nutrition Coupon

Program coordinated through partnerships with Catholic Charities and the

Louisiana Department of Agriculture and Forestry.

GOAL 6: Ensure equal opportunity and affirmatively further fair housing.

Objective 6.1 Undertake affirmative measures to ensure access

to assisted housing regardless of race, color,

religion, national origin, sex, familial status, and

disability.

HANO partnered with the City of New Orleans to complete a comprehensive

assessment and to formulate 5-year goals and strategies to affirmatively further

fair housing. The City and HANO’s joint Assessment of Fair Housing (AFH)

Plan was approved by HUD in November 2016.

HANO has updated several policies aimed at furthering fair housing. These

include revisions to HANO’s Reasonable Accommodations, Criminal

Background, and Limited English Proficiency (LEP) policies. The Agency has

also incorporated policies that expand protections to individuals under the

Violence Against Women Reauthorization Act and that clarify the definition of

“family” under the Equal Access Rule which affirms the family’s right to

participate in HUD/HANO programs regardless of marital status, sexual

orientation, or gender identity.

of 19 form HUD-50075-5Y (12/2014)

HANO’s Human Resources and the Office of Compliance conducted an anti-

harassment training to ensure that all HANO employees were aware of and

understand HANO’s harassment policy that addresses harassment based on race,

color, religion, national origin, sex, familial status, and disability. The training

will be conducted on an annual basis.

Objective 6.2 Collaborate with other agencies to create

accessible housing opportunities for persons with

disabilities.

During the current 5-Year Plan period since 2015, HANO has worked with its

developer partners to create 170 additional units to address the housing needs of

disabled persons. Built in accordance with Section 504 accessibility standards,

these newly-constructed units are dispersed within the Iberville/Bienville Basin,

Florida, Guste III, and Faubourg Lafitte communities.

In 2018, HANO applied for and was awarded an allocation of 99 Mainstream

Program vouchers, which will serve non-elderly individuals with disabilities..

Objective 6.3 Ensure that the process for making reasonable

accommodation shall be accessible to all persons. HCVP Department previously partnered with the Advocacy Center to conduct

six (6) training sessions to educate the HCVP staff on reasonable

accommodations. Segments of the training also focused on recognizing

unarticulated needs for assistance and ways to improve customer satisfaction.

Asset Management Department streamlined its reasonable accommodation

policy in the ACOP, and continues to work with its staff and advise third party

property managers on procedures for offering, evaluating, and granting

reasonable accommodation requests.

HANO has revised its hearing procedures to ensure that Hearing Officers grant a

continuance of any hearing if a resident has a pending reasonable

accommodation application. In making this change, HANO acknowledged that

the hearing outcome may change based on the outcome of the reasonable

accommodation application.

The HCVP Department coordinated with HUD to hold staff training on

reasonable accommodations. HANO trained staff on the updated forms and

procedures that were implemented with guidance from HUD.

Objective 6.4 Continue to educate staff on fair housing issues. In 2018, HANO held a reasonable accommodation and fair housing training with

HUD for HCVP and Asset Management staff. Trainings for HCVP staff also

took place in 2018 on the reasonable accommodation process and required forms

and documentation are ongoing.

HANO continues to train new HCVP staff as they join the agency on fair housing

and reasonable accommodations.




Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and members of the public of the

PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely low- income families



B.4

Violence Against Women Act (VAWA) Goals. Provide a statement of the PHA’s goals, activities objectives, policies, or programs that will enable the PHA to serve the needs of child and adult victims of domestic violence, dating violence, sexual assault, or stalking.

VIOLENCE AGAINST WOMEN ACT PROTECTIONS Violence Against Women Reauthorization Act of 2013

The definitions applicable to VAWA 2013 are the following:

DOMESTIC VIOLENCE: The term domestic violence includes felony or misdemeanor crimes of violence committed by an

affiliated individual under the domestic or family violence laws of the jurisdiction receiving grant monies, or by any other

person against an adult or youth victim who is protected from that person’s acts under the domestic or family violence

laws of the jurisdiction.

DATING VIOLENCE: The term dating violence means violence committed by a person who is or has been in a social

relationship of a romantic or intimate nature with the victim; and where the existence of such a relationship shall be

determined based on a consideration of the following factors:

e persons involved in the relationship.

SEXUAL ASSAULT: Means, any nonconsensual sexual act proscribed by Federal, tribal, or State law, including when the

victim lacks capacity to consent.

STALKING: Means:

ts with the intent to kill, injure, harass, or intimidate; or

edly committed acts, to place a person

in reasonable fear of the death of, or serious bodily injury to, or to cause substantial emotional harm to:

1. That person;

2. A member of the immediate family of that person; or

3. The spouse or intimate partner of that person.

AFFILIATED INDIVIDUAL: Means, with respect to a person:

1. A spouse;

2. Parent;

3. Brother or sister;

4. Child of that person;

5. Individual to whom that person stands in the position or place of a parent or guardian; or

6. Any individual, tenant, or lawful occupant living in that person’s household.

SATISFACTORY IMMIGRATION STATUS: Means, an immigration status which does not make the individual ineligible for

financial assistance.

VAWA SELF-PETITIONER: Means, a person who claims to be a victim of “battery or extreme cruelty.”

of 19 form HUD-50075-5Y (12/2014)

B.4


PROHIBITION AGAINST DENIAL OR TERMINATION OF ASSISTANCE TO VICTIMS OF DOMESTIC VIOLENCE, DATING

VIOLENCE AND STALKING. Applicants who otherwise qualify for assistance or admission will not be denied admission on the basis that the applicant

is or has been a victim of domestic violence, dating violence, sexual assault, or stalking. VAWA 2013 does not limit

HANO’s authority to deny assistance to an individual or family that is not otherwise qualified or eligible for assistance.

Criminal activity directly relating to domestic violence, dating violence, sexual assault, or stalking, engaged in by an

affiliated individual will not be the basis for termination of assistance, tenancy, or occupancy rights if the tenant or an

immediate member of the tenant’s family is the victim or threatened victim of that domestic violence, dating violence,

sexual assault or stalking.

Incidents of actual or threatened domestic violence, dating violence, sexual assault, or stalking will not be construed either

as serious or repeated violations of the lease by the victim of such violence or as good cause for terminating the tenancy or

occupancy rights of the victim of such violence.

Notwithstanding the foregoing, HANO may exercise its authority to terminate occupancy rights, or terminate assistance to

any individual who is a tenant or lawful occupant and who engages in criminal acts of physical violence against family

members or others, without evicting, removing, terminating assistance to, or otherwise penalizing the victim of such

violence who is also a tenant or lawful occupant. Further, HANO retains its authority to terminate the tenancy of any

tenant if HANO concludes that there is an actual and imminent threat to other tenants or those employed at or providing

service to the property if that tenant is not terminated from assistance. VAWA 2013 does not limit HANO’s authority to

deny or terminate assistance to an individual or family that is not otherwise qualified or eligible for assistance.

HANO CONFIDENTIALITY REQUIREMENTS – VAWA 2013 All information provided to HANO regarding domestic violence, dating violence, sexual assault, or stalking, including the

fact that an individual is a victim of such violence or stalking, must be retained in confidence and may neither be entered

into any shared database nor provided to any related entity, except to the extent that the disclosure is:

or consented to by the individual in writing;

If disclosure is required for use in an eviction proceeding or is otherwise required by applicable law, HANO will inform

the victim before disclosure occurs so that safety risks can be identified and addressed.

NOTIFICATION TO APPLICANTS AND TENANTS REGARDING PROTECTIONS UNDER VAWA 2013 HANO will provide applicants and tenants with the notifications described in this section of their protections and rights

under VAWA.

HANO will include in all notices of denial a statement explaining the protection against denial provided by VAWA.

HANO will include in all lease termination notices a statement explaining the protection against termination provided by

VAWA.

HANO acknowledges that a victim of domestic violence, dating violence, sexual assault, or stalking may have an

unfavorable history (i.e., a poor credit history, non-payment of rent, a record of previous damage to an apartment/Public

Housing unit, a prior/current arrest record) that would warrant denial or termination under HANO’s policies.

Therefore, if HANO makes a determination to deny admission to an applicant family or terminate assistance to a resident

family, HANO will include in its notice of denial/termination:

meeting

the specifications outlined in this Administrative Plan with a request for an informal review or hearing, whichever is

applicable.

of 19 form HUD-50075-5Y (12/2014)

B.4


VICTIM DOCUMENTATION – DENIALS AND TERMINATIONS

An applicant claiming that the cause of an unfavorable history is that a member of the applicant family is or has been a

victim of domestic violence, dating violence, sexual assault, or stalking must provide the following documentation:

Naming the perpetrator of the abuse on the HUD 50066 only if the name of the perpetrator is safe to provide and is

known to the victim.

When a family is facing assistance termination because of the actions of an affiliated individual and a participant or

immediate family member of the tenant’s family claims that she or he is the victim of such actions and that the actions are

related to domestic violence, dating violence, sexual assault, or stalking, HANO will require the individual to submit

documentation affirming that claim including one of three methods for certification of a claim:

al professional from whom the victim has sought assistance in

addressing domestic violence, dating violence, sexual assault, or stalking, or the effects of abuse, in which the professional

attests under penalty of perjury to the professional’s belief that the incident or incidents in question are bona fide incidents

of abuse, and the victim of domestic violence, sexual assault, or stalking has signed or attested to the documentation.

Individuals or families claiming that they are a victim of domestic violence, dating violence, sexual assault, or stalking

may obtain a HUD form 50066 from designated HANO locations.

TIME FRAME FOR SUBMITTING DOCUMENTATION

APPLICANT

The applicant must submit the required documentation with her or his request for an informal review within fourteen (14)

business days of HANO’s notification of denial of admission or must request an extension in writing at that time. If the

applicant so requests, HANO will grant an extension of fourteen (14) business days, and will postpone scheduling the

applicant’s informal review until after it has received the documentation or the extension period has elapsed. If after

reviewing the documentation provided by the applicant HANO determines that the family is eligible for assistance, no

informal review will be scheduled and HANO will proceed with admission of the applicant family.

TENANT

The tenant must submit the required certification and supporting documentation to HANO within 14 business days after

HANO issues the Notice of Termination. The 14-day deadline may be extended at HANO’s discretion.

If the individual does not provide the required certification and supporting documentation within 14 business days, or

within the approved extension period, HANO may proceed with denial or termination of assistance.

If HANO can demonstrate an actual and imminent threat to other tenants or those employed at or providing service to the

property if the participant’s tenancy is not terminated, HANO will bypass the standard process and proceed with the

immediate termination of the family’s assistance.

PERPETRATOR DOCUMENTATION

If the perpetrator of the abuse is an affiliated individual, the applicant/Head of Household must provide additional

documentation consisting of one of the following:

(i). A signed statement requesting that the perpetrator be removed from the application or household and certifying that the

perpetrator will not be permitted to visit or to stay as a guest in the assisted unit; or

(ii). Documentation that the perpetrator has successfully completed, or is successfully undergoing, rehabilitation or

treatment. The documentation must be signed by an employee or agent of a domestic violence service provider or by a

medical or other knowledgeable professional from whom the perpetrator has sought or is receiving assistance in

addressing the abuse. The signer must attest under penalty of perjury to his or her belief that the rehabilitation was

successfully completed or is progressing successfully. The victim and perpetrator must also sign or attest to the

documentation.

Perpetrator documentation must be submitted to HANO within the same timeframe as victim documentation.

of 19 form HUD-50075-5Y (12/2014)

B.4


TERMINATING TENANCY OF A DOMESTIC VIOLENCE OFFENDER

This section does not provide protection for perpetrators of domestic violence, dating violence, sexual assault, or stalking.

HANO may terminate assistance to any individual who is a tenant or lawful occupant and who engages in criminal acts of

physical violence against family members or others without terminating assistance to, or otherwise penalizing the victim

of such violence who is also a tenant or lawful occupant. This authority supersedes any local, State, or other Federal law to

the contrary. However, if HANO chooses to exercise this authority, HANO will follow any procedures prescribed by HUD

or by applicable local, State, or Federal law regarding termination of assistance.

When the actions of a participant or other family member result in a decision to terminate the family’s assistance and

another family member claims that the actions involve criminal activity directly relating to domestic violence, dating

violence, sexual assault, or stalking against an affiliated individual or other individual, HANO will request that the victim

submit the required certification and supporting documentation in accordance with the stated timeframe. If the certification

and supporting documentation are submitted within the required timeframe, or any approved extension period, HANO will

terminate the offender’s assistance. If the victim does not provide the certification and supporting documentation, as

required, HANO will proceed with termination of the family’s assistance.

If HANO can demonstrate an actual and imminent threat to other tenants or those employed at or providing service to the

property if the participant’s tenancy is not terminated, HANO will bypass the standard process and proceed with the

immediate termination of the family’s assistance.

TRANSFERS AND PORTABILITY UNDER VAWA In its reasonable discretion, HANO may provide a Voucher and allow a family to move in violation of its lease if the

family has complied with all other obligations of the Voucher program and has moved out of the assisted unit in order to

protect the health or safety of an individual who is or has been the victim of domestic violence, dating violence, sexual

assault, or stalking and who reasonably believes that he or she is imminently threatened by harm from further violence if

he or she remains in the assisted unit.

of 19 form HUD-50075-5Y (12/2014)

B.5

Significant Amendment or Modification. Provide a statement on the criteria used for determining a significant amendment or modification to the 5-Year Plan.

DEFINITION OF “SUBSTANTIAL DEVIATION” AND “SIGNIFICANT AMENDMENT OR MODIFICATION”

In accordance with HUD regulations in 24 CFR 903.7 (r) and 24 CFR 905.3, HANO has defined below the basic criteria that will be used for

determining: (i) substantial deviation from its 5-Year Plan; (ii) significant amendment or modification to the 5-Year and Annual PHA Plans; and (iii)

significant amendment or modification to the Capital Fund Program (CFP) 5-Year Action Plan. Prior to implementing changes that meet such criteria, HANO will submit for HUD’s approval, a revised Plan(s) that meets full public process requirements including Resident Advisory Board review and

consultation.

HANO’s criteria, as defined below, is applicable to all CFP components including: Capital Fund grants; Replacement Housing Factor (RHF) grants;

Disaster Grants; Capital Fund Financing Program (CFFP) allocations; as well as any new or future formula components such as Demolition and

Disposition Transitional Funding (DDTF).

(i) Criteria for defining “Substantial Deviation” from the 5-Year Plan:

A major change in the direction of HANO pertaining to its mission and goals would constitute a “substantial deviation” from the Agency’s 5-Year Plan.

Examples include the undertaking of new program activities, development strategies, or financing initiatives that do not otherwise further HANO’s stated mission and goals as articulated in the 5-Year Plan.

(ii) Criteria for defining “Significant Amendment or Modification” to the 5-Year and Annual PHA Plans:

Changes to rent, admission policies, or organization of the waiting list(s) in the Public Housing Program that will impact more than 10% of applicants and/or households assisted under the Program.

Changes to rent, admission policies, or organization of the waiting list(s) in the Housing Choice Voucher Program that will impact more than 10% of applicants and/or households assisted under the Program.

Substantial changes to demolition, disposition, designated housing, homeownership, or conversion activities identified in the current HUD-

approved Annual or 5-Year Plans.

(iii) Criteria for defining “Significant Amendment or Modification” to the Capital Fund Program (CFP) 5-Year Action Plan:

Proposed demolition, disposition, homeownership, Capital Fund financing, development, or mixed-finance proposals will be considered significant amendments to the CFP 5-Year Action Plan.

Additions of non-emergency work items not included in the current CFP Annual Statement or CFP 5-Year Action Plan that exceed $3 million.

(iv) Exceptions:

Changes under the above definitions that are required due to HUD regulations, federal statutes, state or local laws/ordinances, or as a result of

a declared national or local emergency will not be considered substantial deviation or significant amendment/modification.

Changes under the above definitions which are funded by any source other than federal funds will not require Plan amendment or modification.

B.6

Resident Advisory Board (RAB) Comments.

(a) Did the RAB(s) provide comments to the 5-Year PHA Plan? Comments are being accepted during the 45 day comment period. Y N

(b) If yes, comments must be submitted by the PHA as an attachment to the 5-Year PHA Plan. PHAs must also include a narrative describing their

analysis of the RAB recommendations and the decisions made on these recommendations.

B.7 Certification by State or Local Officials.

Form HUD 50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as

an electronic attachment to the PHA Plan.

http://www.hud.gov/offices/adm/hudclips/forms/files/50077sl.doc

of 19 form HUD-50075-5Y (12/2014)

Certification by State or Local U. S Department of Housing and Urban Development

Official of PHA Plans Consistency Office of Public and Indian Housing

with the Consolidated Plan or OMB No. 2577-0226

State Consolidated Plan Expires 2/29/2016

(All PHAs)

Certification by State or Local Official of PHA Plans

Consistency with the Consolidated Plan or State Consolidated Plan

I, _________________________________, the ___________________________________ Official’s Name Official’s Title

certify that the 5-Year PHA Plan and/or Annual PHA Plan of the

________________________________________________________________________________ PHA Name

is consistent with the Consolidated Plan or State Consolidated Plan and the Analysis of

Impediments (AI) to Fair Housing Choice of the

____________________________________________________________________________ Local Jurisdiction Name

pursuant to 24 CFR Part 91.

Provide a description of how the PHA Plan is consistent with the Consolidated Plan or State

Consolidated Plan and the AFH.

I hereby certify that all the information stated herein, as well as any information provided in the accompaniment herewith, is true and accurate. Warning: HUD will

prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 U.S.C. 1001, 1010, 1012; 31 U.S.C. 3729, 3802)

Name of Authorized Official Title ________________________________________________________________________________________________________________________________ Signature Date

5-year pha plan u.s. department of housing and urban ...page 2 of 19 form hud-50075-5y (12/2014) b....

Documents