Message from the President and Diocesan Director

“He must open his arms to protect all of God’s people and embrace with tender affection the whole of humanity, especially the poorest, the weakest, the least important, those whom Matthew lists in the final judgment on love: the hungry, the thirsty, the stranger, the naked, the sick and those in prison.” (Pope Francis, Inaugural Homily)

These eloquent words from Pope Francis clearly define the priorities and work of Catholic Charities. Since 1945 Catholic Charities has had a presence in the Diocese of St Augustine, responding to the needs of the poor, serving the most vulnerable, marginalized and disenfranchised individuals in our communities. As our mission states we provide services to anyone in need regardless of race, religion, ethnic and socioeconomic background.

Today the Catholic Charities network has four regional offices located in: Gainesville, Jacksonville, Lake City and St. Augustine. Although the services may vary from site to site, the goal of our programs in each office and satellite location is to respond to the unique needs in the communities we serve. It is our Catholic identity and Catholic Social Teaching that calls upon us to see Jesus in the faces of the poor.

As you review the following pages of our 2012 Annual Report it is our hope you will witness Catholic Charities Putting Compassion into Action. We are committed to Catholic Charities being a place where Jesus Christ is known, loved and served on a daily basis in all our locations.

As an agency and leadership team we are committed to being excellent stewards of the resources we have been blessed to receive. Eighty three cents ($.83) of every dollar we obtain directly supports our programs and services. 100% of grant and foundation funding, donations and proceeds from special events remain in our local communities.

Catholic Charities could not be responsive to our communities without the work of our staff, volunteers and board of directors and the support we receive from our donors and funders. Together we are living our responsibility to love our neighbor as we love ourselves (Mark 12:31). Thank you for all your support to our agency and the clients we serve. May God bless you and those you love.

In charity for all,

Most Reverend Felipe J. Estevez, S.T.D.Bishop of St. Augustine

Laura Hickey, Diocesan Director/CEOCatholic Charities Bureau, Inc.

15.93%DIOCESANSUPPORT

3.93%PROGRAMSVC FEES

0.41%OTHER

INCOME

34.47%GRANTS

5.83%SPECIALEVENTS

39.44%DONATIONS

2012 REVENUE$9,167,677

10.54%ADMINISTRATION

6.33%FUND RAISING

2012 EXPENSES$9,167,677

83.14%PROGRAMSERVICES

FISCAL ACCOUNTABILITYThe agency oversees and safeguards the assets of Catholic Charities in adherence with accounting principles, practices and theories. As good stewards of donations and grants, Catholic Charities is committed to providing transparency and accountability to donors and funders. The Agency’s CFO provides up-to-date financial recording and reporting, including regional and annual budgets, necessary schedules and financial analysis to management and the Finance Committee of the Board of Directors. An independent annual audit is performed and reviewed by the Finance Committee and Board of Directors.

Financial Summary

Catholic Charities Bureau, Inc. At the Glance

“ With one out of every six Americans now living in poverty,” it is time to recognize that the person who is poor “may be your neighbor, the person shopping beside you at the grocery store or your child’s friend from school,”

— Father Snyder, Catholic Charities USA

CCUSA - the National Office for one of the nation’s largest social service networks. Member agencies and institutions nationwide provide vital social services to over 10 million people in need, regardless of their religious, social, or economic backgrounds.

Central OffiCe 134 E. Church Street Jacksonville, FL 32202Tel (904) 899-5500ccbdosa.org Laura Hickey Diocesan Director/CEOAnita Hassell, Associate Diocesan DirectorMaryEdda Day CFO

Gainesville reGiOnal OffiCe1701 NE 9th StreetGainesville, FL 32609Tel. (352)372-0294catholiccharitiesgainesville.orgJohn Barli, Regional Director Serving: Alachua, Dixie, Levy, Gilchrist, Union and Bradford counties

JaCksOnville reGiOnal OffiCe134 E. Church Street Jacksonville, FL 32202Tel. (904)354-4846ccbjax.orgJennifer Garizio, Executive DirectorServing: Duval, Baker, Nassau, and Clay counties

lake City reGiOnal OffiCe258 NW Burk AvenueLake City, FL 32055Tel. (386)754-5325 catholiccharitieslakecity.orgSuzanne Edwards, Executive DirectorServing: Columbia, Suwannee, Hamilton, and Lafayette counties

st. auGustine reGiOnal OffiCe225 West King StreetSt. Augustine, FL 32085Tel: (904) 829-6300ccbstaug.org Rebecca Stringer, Executive Director Serving: St. John’s, Putnam, and Flagler counties

CatholiC Charities Bureau, inC.DioCese oF st. auGustine Offices

Catholic Charities Bureau serves 17 counties of the Diocese of Saint Augustine.visit us at www.ccbdosa.org

ANNUAL REPORT 2012 3

programsat a glance

Food Assistance Services — 43,781

Pro-Life Services — 244

Farm Workers — 10,025

Ministry for Persons with Disabilities — 398

Refugee Program — 2091

Legalization and Immigration Services — 782

Emergency Financial Assistance — 18,805

Counseling — 128

Bridges to Prosperity — 112

Religious Education for Deaf and Blind — 24

Apostleship of the Sea — 798

Our Agency served a total of

77,188 individuals per program in the

four regional offices

“ Wherever I’ve come across people suffering and dying, I’ve also found Catholic Charities right there standing alongside them, ministering and soothing, helping and healing, without regard for self. Every one of them a shining towering example of sacrifice and selflessness. Let’s make that what people think of when they think of the Catholic Church in America”

— Brian Williams NBC News Anchor

“ Poverty and social injustice are the real weapons of mass destruction”

— Cardinal Oscar Andres Rodriguez Maradiaga (President of Caritas Internationalis)

“ Make us worthy, Lord,

to serve our fellow-men

throughout the world who

live and die in poverty and

hunger. Give them through

our hands this day their

daily bread, and by our

understanding grant them

love, peace and joy.” — Pope Paul VI

foodFOOD ASSISTANCE SERVICES: “ In many ways, America is the land of plenty. But for one in six people in the United States, hunger is a reality. Many people believe that the problems associated with hunger are confined to small pockets of society, certain areas of the country, or certain neighborhoods, but the reality is much different.

Right now, millions of Americans are struggling with hunger. They are often hard-working adults, children and seniors who simply cannot make ends meet and are forced to go without food for several meals, or even days. “ (Hunger in America 2011 – Feeding America )

Florida Hunger Statistics • Total food insecurity rate (availability of food and one’s access to it): 17 percent • Total number of food-insecure people: 3.1 million • Total child food-insecurity rate: 28 percent • Total number of children who are food insecure: 1.1 million • Florida was fifth among seven states that exhibited statistically significant higher household

food insecurity rates than the U.S. national average, Food Insecurity in the United States • Nearly 49 million people in the U.S. are food insecure, about one in six Americans. • 16 million children are food insecure, more than one in five children. (Feeding America 2013)

FlORIDA GATEwAy FOOD BANk Working Together to Fight Hunger

“ We would like to thank Catholic Charities for supporting our food pantry. Since our emergency food pantry started two-and-a-half years ago, we have reached a point of supporting over 80 families a month. Since in an average Sunday-morning service we don’t have anywhere near eighty families in attendance, you can see our need for the services of the food bank. With the donations of our church congregation, the supplies of the food bank and God’s help we have never had to reduce the food given to our receiving families. — Sincerely, Ronald Bullinger, Director- Emergency food pantry, O’Brien Baptist Church.”

983,767 Pounds of food were distributed by our Florida Gateway Food Bank to 44 agencies feeding the poor and hungry in our local communities.

FOOD PANTRIES For I Was Hungry And You Gave Me Food

“ I always worked and provided for my family, then a crises came and I realized one day that I have no food to put on the table. I never thought I will not be able to feed my family, and I was ashamed to ask for help. Caring staff at Catholic Charities treated me with respect and dignity and helped me. I want to thank all of you for being there for us; I don’t know where I would be without your help.” — Client

103, 211 Bags of food were given out, and 37,390 individuals were assisted with food.

983,767 103, 211

FOOD AND INTERCESSION FOR HOmElESS AND HuNGRy (FAITHH) RuRAl mOBIlE OuTREACH Reaching Out

“We don’t have a car, and where we live we don’t have a place to go for help, so when we ran out of food it was truly scary. But good people from Catholic Charities not only brought food to us but also brought with them other agencies providing help! What a miracle, I cannot say thank you enough!” — Client

5, 891 Individuals were served during the past year. Our program brought food and services to the most impoverished rural counties in our diocesan area. The food and other resources that we offer through our rural mobile outreach provide temporary relief and teaches clients to make better nutritional choices.

5,891

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pro-life services

ADOPTION SERVICES Making Families Complete

“The powerful part about adoption is that I am making a plan for my baby. I am not giving up or giving away or turning my back on this baby, but I am making the best choice for him or her.” — Birth mother

“The adoption staff at Catholic Charities is doing God’s work. Because of them, how many women have not had to experience the agonizing grief of an abortion? How many families are complete, with the addition of a longed-for child? How many lives are given a second chance? Our debt can never be repaid. Our family is whole. Thank you.” — Adoptive mother

30 Home studies were completed for adoptive parents who made plans to welcome children into their loving home

7 Babies joined happy families.

PREGNANCy SuPPORT Saving Lives – Two at a Time

“I just wanted to thank you again for being wonderful through my decision making. It’s very appreciated; your positive advice and strength you have given me to be able to be where I am now—parenting two children.” — Client

50 Expectant mothers were given compassionate direction and support; 43 made the decision to parent, and 7 shared gift of new life with other families seeking God’s blessing to become parents.

30 and 7

50

donors“ Once my wife and I walked into the office of Catholic Charities and walked through the waiting area into the administrative offices a passionate feeling overwhelmed us. Not only were the clients so humble and appreciative but a feeling that cannot be compared in everyday living is present.”

— John & Judy Cousins

“ PotashCorp-White Springs is proud to partner with Catholic Charities and the Florida Gateway Food Bank due to their untiring, professional, equitable and humanitarian efforts to help those who are in need and feed those who are hungry. We are proud to have Catholic Charities as one of our key community investment partners in our shared noble effort to help feed the world.”

— Terry Baker, General Manager

POST ADOPTION SERVICES Bridging Past with Present

“I don’t even know how to express my gratitude for your patience and help in putting my first-born son and me in touch with each other. His letter was so gracious. Thanking me for giving him a wonderful life. And answering my question of, “Has he had a good life”? He says I could not have done any better in choosing his parents. He has been given every opportunity and has been cherished and loved. It is such a relief to know this….” — Birth mother

164 People were assisted with post-adoption searches and non-identifying information about their birth parents.

164

FARm wORkER mINISTRy Improving Lives and Access to Justice

Gracias por toda la ayuda que usted y el Ministerio Campesino me han dado con pago de la electricidad y comida, Sin su ayuda nosotros no hubiéramos podido salir adelante.

Gracias de todo corazón, Dios los bendiga.

“Thank you for all the help that you and the Farm Workers Ministry have given to me and my family with electricity and food when we most needed it. Thank you with all my heart, God Bless you”. — Clients

10,025 Individuals were assisted with rent, electricity, food, prescriptions, access to free health care and more by dedicated staff and volunteers.

10,025

EmERGENCy FINANCIAl ASSISTANCE We Measure Success - One Client at a Time

“ I had nowhere to go but back to the car I had been sleeping in for the last three nights. Though I have faith, I just didn’t see anything coming from my visit to you as there are so many more people in need. Not only did I get my deposit, you paid my whole month’s rent, paid for a new ID and even gave me some food in a nifty canvas bag that I’ll use many times in the future. I can’t thank you and your very kind staff enough for all of your help, most of all, I wasn’t made to feel lowly. God Bless you all”. — Client

18. 805 Individuals experiencing a temporary crises were able to remain in their homes through our Emergency Financial Assistance Program.

18,805

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volunteers“ I have been greatly blessed, and volunteering at Catholic Charities is an avenue that allows me to help people in need in my community. CC mission to treat every individual with compassion and dignity has taught me to more fully see God in every person. Whether assisting in the Food Pantry, the Camps, or other ministries volunteering at CC allows me to more fully live the gospel.”

— Lisa O’Bringer

“ Why do I volunteer for Catholic Charities? That’s a no-brainer! Anyone who is wondering about how to live out the gospel messages need look no further than Catholic Charities. Whether a person has one hour or one hundred hours, there’s a volunteer opportunity to fit your time frame and personality. In addition, it’s a great way for me to express my gratitude to God for the many blessings I’ve been given.”

— Ruby Peters

THE mINISTRy FOR PERSONS wITH DISABIlITIES “…For the things which are seen are temporal, but the things which are not seen are eternal.” —Cor 4:17-18

“Our boys need a break from us, just as much as we need the respite. They grow at camp, become more independent, gain trust in others, all while having an amazing week. The one-on-one care, medical staff, behavior support, special meals, love, and understanding make it the camp for my children.” — Camper’s mother

24 Campers with 76 different disabilities were given the opportunity to gain independence, to grow personally, and to experience the pure joy of summer camp and feeling like a regular kid.

398lEGAlIZATION AND ImmIGRATION SERVICES “So, you, too, must befriend the alien, for you were once aliens yourselves in the land of Egypt” —Deut. 10:17-19

“I’m a real person now, I’m not invisible any more.” —Client

782 Individuals found their place and safety in a new country, able to work, contribute and enjoy life, thanks to the compassionate assistance of skilled and professional staff.

782

BRIDGES TO PROSPERITy Where Dreams Become Reality

“The class is wonderful! It motivates you, gets you excited about the new life you’re running towards! It changes you to become your own avenue of getting ahead the right smart way. Everyone will benefit from this class the earlier the better. This is a great life changing helping tool everyone should know about! It’s like tasting candy for the first time you’re gonna crave for more and it’s never ending….. the more you know the bigger you grow, you gain strength and belief in yourself.” —Graduate of the program

112 Individuals were given tools to begin moving out of poverty by learning and taking control of their financial situation. They have learned how to access resources and services available to them, and they were surrounded, during their journey, with support networks helping them stay focused on the goals.

112

REFuGEE RESETTlEmENT PROGRAm Welcoming a Stranger

“When we were in Cuba, we worked for the state, and they took everything, and we had nothing…Here in the United States, we have freedom, we have education. Everything we do is for better future. We work hard and we are having a good life here…” —Refugee client

2,091 Individuals, in partnership with United States Conference of Bishops and the Department of State, were welcomed and assisted with housing, finding jobs, learning English, enrolling children at school and building lives in their new home.

2,091

COuNSElING PROGRAm Driving Force Behind Healing

“ Professional, loving, qualified; my needs were met beyond my expectations.”

“ My counselor helped me to save my marriage and to change my life.”

— Clients

128 Individuals were given tools to effectively deal with personal and family problems.

128 RElIGIOuS EDuCATION FOR DEAF AND BlIND “…For the things which are seen are temporal, but the things which are not seen are eternal.” —Cor 4:17-18

“I have watched my daughter grow in Catholic faith over the years because of her involvement with Religious Education for Deaf and Blind Ministry. I have also received great feedback from dorm parents at the Florida School for Deaf and Blind about her becoming a role model for other children there. Thank you so much for giving my child this opportunity to grow spiritually and to experience God.” — Student’s mother

24 Deaf and Blind Children from the Florida School for Deaf and Blind attended religious education classes, received sacramental preparation and were given the opportunity to fully participate in the life of the Catholic community.

24

employees“ Being a part of the Catholic Charities family the past 14 years continues to inspire me to teach me to live out the message of Jesus in my work life. I am grateful for the opportunity to combine my profession as a social worker with my faith. I learn so much from the people I work with and those I serve. What a gift!”

— Geralyn Ryan

“ To me this agency means there IS a place to go when you are in a time of need. I assist those that have no homes, are close to losing their homes, are hungry or even in need of medical assistance. The range of assistance varies, but it is wide, and the need is great. It humbles me as well as rewards my soul to be able to help a family or individual regain hope that “It Isn’t Over Yet.” There are resources out there, and I am here to help them reach them. It is an honor to be a member of an organization that puts Compassion Into Action.”

— Sherry Hardin

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ANNUAL REPORT 2012 9ANNUAL

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wORkFORCE DEVElOPmENT

Catholic Charities began the implementation of a Workforce Development Pilot Program in August 2012. The program provides one-on-one assistance, job readiness training, development of an individual work plan, job referrals and placement assistance to low income unemployed or underemployed persons 18 years of age and older. We anticipate beginning of services to the clients in the FY 2012-13. NEW

neW ProGraM startinG fy 2012-2013

board members

board

“ Catholic Charities not only ‘Puts Compassion into Action,’ but importantly, it puts into action our Lord’s teaching to love those in need who He also loves. There is no more effective, efficient and compassionate vehicle for my family’s sacrifice to reach those who are in need in our community.”

— Ricardo Bedoya

“ Catholic Charities inspires me to further my journey in serving and giving hope to those in our community needing our services in rebuilding their lives, from young moms to seniors.”

— Eileen Marzak

wEEkEND HuNGER BACkPACk PROGRAm Helping Combat Weekend Childhood Hunger

“I am writing so you can pass this to the person(s) that are in charge of the backpacks. We have been struggling living with another family who don’t really want us there. I am working long hours, two jobs and saving to get us our own place. Every week the kids look forward to coming home with a backpack full of food, they like the stuff you put in it, and I am happy not to have to worry about them being hungry over the weekend when I am at work.

I hope later on in life that I can give back to this program, so that I can help another family like you helped us.” — Client

500 local School Children last year from 12 elementary and middle schools were provided nutritious food during weekends and holidays by staff and volunteers of Weekend Hunger Backpack Program, gaining better chance to grow healthy and to succeed.

500

clergy“ To me it seems that Catholic Charities means hope for those in need. And for every Christian, it is a means by which the will of Christ can be expressed, that the hungry be fed and the thirsty be given drink.”

— Father Mike Morgan

“ Catholic Charities is a living expression of what the Church is about. Catholic Charities focuses on the needs of people—for emergency assistance, for counseling, housing needs, adoption possibilities and the unexpected. Catholic Charities makes the Gospel come to life.”

— Most Revered Bishop John Snyder

BOARD OF DIRECTORS: FY 2012

OFFICERS:Bishop Felipe Jesus Estevez, President and ChairSister Maureen Kelley, OP Vice- ChairLaura M. Hickey, Secretary/Treasurer/Diocesan Director

BOARD mEmBERS: Mark AllenCarol BaumerDeacon Paul ConsbruckJohn CousinsShirley FianoDennis KompareCarrie LeeRev. Guy NoonanNancy O’ByrneDorothy PattisonRebecca L. PerezDr. Christopher PrattIrene PuleoAlicia Somers

APOSTlESHIP OF THE SEAHelping Reconnect With Loved Ones

“Spending weeks on the ship is a lonely experience, sometimes I felt as I will lose my mind. Arriving to the Jacksonville port and being welcomed by staff of Apostleship of the Sea brought me a sliver of light. Caring staff helped me to connect with my family and attended to my spiritual needs. May God bless you for the work you do!” —Seafarer

798 Seafarers from around the world found respite, were given spiritual counseling and were able to connect with loved ones after months at the sea in our Seafarer Hospitality Centers in the Jacksonville Ports.

798

Agency programs have enjoyed 98% of consumer satisfaction.

$4,066.979 was provided in direct assistance to our clients.

$211,422 was provided in holiday assistance to individuals and families.

Our agency achieved 95% of quality standards set for the programs.

All monitoring visits from outside sources of funding brought excellent reports,

with only one exception noted.

Agency staff provided over 106 educational presentations to over 11,863 individuals

in the community.

115,486 hours were contributed to the works of the agency by dedicated volunteers.

Of each dollar raised, 83.4% goes to programs, and 16.6% to administration and cost of fundraising.

Our Food Bank gave out 983,767 pounds of food to 44 agencies, feeding poor and

hungry in our local communities,

We were able to deliver our mission with the help of 85 staff, 87 members of regional and governing boards and

496 dedicated volunteers.

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ANNUAL REPORT 2012 11ANNUAL

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aCCreditatiOnThe Council on Accreditation (COA) is an international, independent, not-for-profit, child- and family-service and behavioral healthcare accrediting organization. Currently, COA accredits or is in the process of accrediting more than 1,800 private and public organizations or programs that serve more than 7 million individuals and families in the United States, Canada, Bermuda, Belgium, Cuba, Germany, Italy, Japan, Puerto Rico, South Korea, the Philippines and the United Kingdom.

Catholic Charities Bureau, Inc. is accredited by the Council on Accreditation (COA) since 2007. COA accreditation is both a significant achievement and a powerful promise. It means that we have met rigorous, internationally recognized standards of excellence – in the quality of our services, as well as the quality of our management.

Our accreditation was achieved under the thorough examination of COA-the leading accreditor of social service and behavioral healthcare organizations in the world. COA accreditation provides us with important advantages: •Assurance of the credibility of our programs and services. •Confirmation of our integrity as an organization. •Confidence in the quality of services we deliver and in our dedication to continuous achievement.Our COA accreditation is an objective, reliable and ongoing verification that we are an organization you can trust and rely on. It is one more way that we are demonstrating our commitment to providing our communities with the best practice services!

ANNUAL REPORT 2012

134 E. Church Street Jacksonville, FL 32202Tel (904) 899-5500visit us at www.ccbdosa.org

you did unto to Me