5 mistakes travel agents make and how to avoid them
TRANSCRIPT
5 Mistakes travel agents make and how to avoid them
• Reflect bad on your business
• Drive you out of the market
• Involve you in legal trouble if certain legal requirements in the contracts signed with the customers aren’t met
DOING A POOR JOB AS A TRAVEL AGENT CAN:
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So what are the top 5 mistakes travel agents make and how
can you avoid them?
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• MISTAKE: not organizing your business’ ducks in a row before you begin to organize significant portions of other people’s lives
• SOLUTION: have all the start-up paperwork done, learn how the industry works, get trained with professionals
1 – NOT EDUCATING YOURSELF
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• MISTAKE: have a passive style of advertising or non-advertising; waiting for clients to come to you
• SOLUTION: convince your clients that you are worth of their time and money by delivering a personalized and human touch they can’t get from technology
2 – HAVING A PASSIVE BUSINESS STYLE
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• MISTAKE: attempting to go solo in a competitive market puts you at a significant disadvantage
• SOLUTION: spend time of service working for a related industry or as part of a travel agency organization to gain experience but most of all name and recognition
3 – GOING SOLO
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• MISTAKE: not being available for your clients whenever they need you due to time differences or other considerations
• SOLUTION: use solutions like Travelport Mobile Agent that allows you to be available to your clients at all hours of the day and night to meet their every need
4 – NOT BEING AVAILABLE
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• MISTAKE: a single mistake can ruin an entire trip for your client and it’s very easy to mistake a single-digit especially when you’ve been looking at numbers, pricing and fares
• SOLUTION: triple-check everything you do!
5 – NOT TRIPLE-CHECKING EVERYTHING
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Follow these simple tips and you will become a travel agent to whom your clients will return to again and again
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