5 learning strategy essentials for 2014
Post on 13-Sep-2014
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his year, the landscape for enterprise learning will be incredibly fluid and fast-paced. The trends that are driving technology everywhere — datafication, mobile, social — also apply to learning. How are these trends changing the learning and HR community? What are the opportunities that you should focus on first? Join Jody Petruzziello, director of HR solutions strategy at SumTotal Systems, as she highlights five things that your learning strategy should address in 2014, including: Best practices for process and technology integration. Mobile learning to drive pervasive employee development. Rapid content development for contextual learning. Extending learning to customers and distributors to build relationships and mindshare. Using development to power talent retention.TRANSCRIPT
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5 Learning Strategy Essentials for 2014
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Speaker: Jody Petruzziello Director of HR Solutions Strategy SumTotal Systems Moderator: Ladan Nikravan Senior Editor Chief Learning Officer magazine
5 Learning Strategy Essentials for 2014
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Ladan Nikravan Senior Editor Chief Learning Officer magazine
5 Learning Strategy Essentials for 2014
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Jody Petruzziello Director of HR Solutions Strategy SumTotal Systems
5 Learning Strategy Essentials for 2014
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5 Learning Strategy Essentials for 2014
4/22/2014
Jody Petruzziello
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Agenda The Environment
5 Learning Strategy Essentials
Summary
Q&A
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of CEOs say the lack of the right skills is their biggest talent challenge 66%
Source: Corporate Leadership Council, 2012
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Learning leaders will solidify their role as a conduit to business success — not through better
program design but through better learning infrastructure, information access, and adaptable
learning opportunities for wider audiences.
Source: Brandon Hall Group, 2013
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of organizations state learners need to connect with learning resources on a daily basis to effectively perform their job
20%
Source: Brandon Hall Group, 2013
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The learning functions’ role isn’t to create programs and courses, it’s to create a learning ecosystem, where people can share content
and learn effectively.
Source: Brandon Hall Group, 2013
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Process & Technology Integration is Essential
#1
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organizations with integrated learning and talent systems are twice as likely to have strong business results 2x
Source: Bersin By Deloitte, 2012
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On-Boarding
Goal Setting
Performance Management
Development Planning
Succession Planning
Internal Mobility
Who else in the organization should I be working with?
What should I do to improve my performance in this specific area now?
What learning will help me fill in the gaps in my new role? What new skills,
training , or certifications are
required?
What specific activities have
helped others be successful?
What learning activities will most
effectively increase my
readiness?
Learning
Integrated talent processes have learning at their core
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Just-in-time learning in context
More productive
Real-time collaboration with experts
More capable
Targeted, practical career development
Region Lead
Productivity
200%
40% Engagement
75% Promotions
People need tailored experiences to see real results
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It’s Time for Talent Expansion
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Talent Expansion is built on context and pervasiveness to provide real results
2000 2012
Talent Expansion
Learning & Talent Management
Traditional HCM
Core Tracking + Reporting
+ Improved UI + Context & Pervasiveness
Process People
ROI
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Most
UX USABILITY
Be easy to use =
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SumTotal
UX USABILITY
Be easy to use + = + CONTEXT
Deliver immediate value to the end
user
PERVASIVENESS
Be available where & how users already
work
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Context Similar to Amazon and other consumer technology, the system understands the users profile and what they are trying do and can offer relevant advice and actions to help the user be more effective
1.
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Context Similar to Amazon and other consumer technology, the system understands the users profile and what they are trying do and can offer relevant advice and actions to help the user be more effective
1.
2. Pervasiveness Instead of making users come to the system, the system can use “widgets” and mobile capabilities to deliver functionality to the user wherever they are working, even in other, non-SumTotal systems
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In-Context, Pervasive Access
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In-Context, Pervasive Access
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In-Context, Pervasive Access
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Embrace Mobile Learning #2
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For the first time ever, a technology is set to outnumber humans
0
1
2
3
4
5
6
7
8
9
1973 1993 2013
# (in
bill
ions
)
PopulationMobilePCTV
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of workers use their own smart phone for work, and this number is expected to rise
62%
Source: Brandon Hall Group, 2013
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Dr. Conrad Gottfredson’s 5 Moments of Learning Need
Knowledge Acquisition
1. When learning for the first time
2. When wanting to learn more
Knowledge Application
1. Trying to remember 2. When things change 3. When something goes
wrong
m-Learning Perfect Fit
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The 3 Forms of Informal Learning
On-Demand
• E-Learning Courseware
• Search • Books, Articles • Videos • Podcasts • Knowledge Portals • Job-Aids
Enabler
Embedded
• Performance Support • Reference Info • Feedback • After Action Reviews • Quality Circles • Development Planning • Applications • Games
Transformational
Social
• Wikis, Blogs, Forums • Expert Directories • Social Networks • Communities of
Practice • Conferences &
Colloquium • Coaching & Mentoring • Facebook, LinkedIn
Accelerator
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4 Ways You Can Leverage Mobile Learning
Provide job aids and quality operating procedure updates to
employees who don’t have access to a workstation
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4 Ways You Can Leverage Mobile Learning
Offer employees who work in the field access to information on the job and at the moment
of need
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4 Ways You Can Leverage Mobile Learning
Enable workers who travel consistently with learning and
training resources
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4 Ways You Can Leverage Mobile Learning
Keep your sales team up-to-date with the most current
marketing slicks and technical specifications for all your
products
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Develop Content for Rapid Deployment #3
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of all L&D spending is now spent on “non-classroom” content and programs 60%
Source: Brandon Hall Group, 2013
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1. Integrating social media and social learning into e-learning courses
3 Emerging Trends in Content Development
2. Adding more scenario-based learning
3 Emerging Trends in Content Development
3. Creating shorter courses
3 Emerging Trends in Content Development
Crowd-sourced interaction and feedback often drives more effective learning than rigid pre-developed content
What We Learned from About Content
MOOCs
Multiple “instructors” and cross-disciplined participants help provide debate and perspective
What We Learned from About Content
MOOCs
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Turn Learning Into a Revenue Driver #4
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of learning functions are already delivering some learning to external audiences
53%
Source: Brandon Hall Group, 2013
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Benefits of the Extended Enterprise
1. Increase sales by delivering up-to-the minute information and supporting sales enablement
2. Accelerate the adoption rate of new products and services
3. Improve productivity and information sharing with external partners
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Use Learning to Build Talent and Drive Retention
#5
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The War for Talent is Back
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3.9M jobs are open in US right now (BLS, 2013)
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52% of jobs are going unfilled due to lack of “the right talent” to fill them (Manpower, 2012)
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The hardest to fill vacancies in Asia Pacific are sales representatives, while EMEA struggles to find skilled trades talent (Manpower, 2013)
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1 in 5 executives report a high negative impact on their ability to meet client needs (Manpower, 2013)
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71% of the workforce is not engaged (Gallup, 2012)
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Employees with lower engagement are four times more likely to leave their jobs than those with high engagement (Corporate Leadership Council)
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Autonomy • People want to have
control over their work
Mastery • People want to get
better at what they do
Purpose
• People want to be part of something that is bigger than they are
Learning is a significant contributor to engagement
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influencer of job satisfaction is the opportunity to use skills and abilities #1
Source: SHRM, 2012
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Summary The Environment is Bringing Learning Back to the Forefront
Doing These 5 Things Well Will Give You a Competitive Advantage:
1. Integrate Processes and Technology
2. Embrace Mobile Learning
3. Develop Content for Rapid Deployment
4. Turn Learning Into a Revenue Driver
5. Use Learning to Build Talent and Drive Retention
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About SumTotal
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LEARNING TALENT WORKFORCE PAYROLL & EXPENSE
3,500 Enterprise and SMB customers | 45 million users | $200M+ in revenue 17 million cloud users | 95% Customer Retention | Nearly 30 Years in HR
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SumTotal is the leading independent HR technology provider
#1 in Learning #3 in Integrated Talent
Estimated Global LMS Market Share Bersin, 2012
Integrated Talent Management Management Systems Market Share, Bersin, 2012
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As a result, we serve many of the world’s most complex industries
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Contact [email protected]
Twitter: @JodyPetruzz
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For free resources visit us at www.sumtotalsystems.com
Context Awareness: Information and Actions
That Matter, Where and When They Matter Learning in 2014: Trends to Accelerate Business Performance HR Field Guide: 5 Tips to Effective Mobile Learning
SumTotal Live Demos (www.sumtotalsystems.com/livedemos)
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